Jaime and his team helped us out after we had water damage from Hurricane Helene. His team was…read moreprofessional, on time and super easy to work with. After his work it's like the damage never occurred. Attached are before and after pictures.

ERT responded promptly and consistently throughout my Master Bathroom water leak mitigation and…read morerestoration project. They communicated with my homeowners insurance company quickly and effectively for estimates and payments. Pricing was very reasonable for wall repair, painting, and ceramic tile replacement and Jaime was very responsive to all of my concerns throughout the project. I am very pleased with their work results, attention to detail, and quality of service. My Bathroom looks better than when they started! I highly recommend Emergency Response Services for bathroom restoration work.

I cannot recommend this company enough! If you have any water damage issues, Jake from Carolina…read moreWater Damage and Restoration is the only person you need to call. Jake was at my house within 30 minutes of my first call. I had a leak in our 2nd floor laundry room that soaked through the ceiling, walls, and flooring on the 1st floor. Jake was quick to assess all of the damage and provided extensive photos/documentation for insurance. He even worked directly with the insurance company to make sure all the necessary repairs were covered. For the cleanup and restoration work, Jake was careful to protect all my belongings and he made sure I could live and work from home with as little interruption as possible. He organized every step of the project and was always responsive to calls and texts. He went above and beyond to get the project across the finish line, and I am incredibly thankful for all the work Jake and his team did on the house.

A fire breaks out in your home and you're 6 hours away. That's what happened to me. Within an hour…read moreI got a phone call from Jason from ERX. Within another hour he was at my home assessing damage. Within another hour the electrician was there restoring power after cutting the source of the fire (exhaust fain a bathroom) and had huge hepa filtered fans going. Having personal updates while on that long drive was comforting. Outstanding communication from start to finish with the 6 week process. I cannot thank ERX and the great employees Jason, Amanda, Brandon and Tyler for all their help, compassion and empathy. We as homeowners don't go through this every day, they do. Having 1 company handle everything from beginning to end was as stress free as this stressful situation could have been. Thank you. Dorothy M

Total nightmare. I'm not exaggerating when I say everyone who was involved with my project is no…read morelonger with the company now 6 months later. I'm having issues with things covered under warranty and I have been given the runaround for days with no one calling me back. This company has been a nightmare to work with since the very start, I truly wish I would have read the reviews beforehand. Please do your research, this company is bad news

I called the office and they sent Garrett out to take a look at my missing shingle issue. He was…read moreable to diagnose, get me the single shingle I needed and came back the next day to do the repair. Finished it 15 min. Super service and great guy. Highly recommend!

TL/DR: Merritt Roofing has completely eroded my trust in their products and service. I do NOT…read morerecommend. 8-months after installation, we still don't have a roof we can trust, and they seem to be done supporting me. We did our due diligence and spoke to several roofing companies before committing to Merritt to fully replace our roof. We liked the salesperson/Project Manager, Jason (who was fairly new to the company, but being mentored by another, Bryan), and the price was in the middle of the pack (just over $10K). We even went ahead and paid extra for the "Platinum Coverage" for added piece of mind. We did everything we could think of to receive a good quality service/product. August 2025 - The installation crew did such a bad job on our roof that Merritt have since told me (as if it would put my mind at ease) that they will no longer work with that crew. That's fine for the next folks, I guess, but doesn't help us at all. I understand that they do still work with the contractors of the crew, just not those exact installers, so no guarantee that the way their other crews behave will be any better. We were also surprised to find out that Merritt contracts in installation crews, as part of what we were hoping we were paying for by going with a large, named company was a dedicated installation team. We could have hired random contractors ourselves. The edges of all of the shingles at the ends of the roofs were cut so badly that they were crescent-shaped, and the shingles underneath were exposed. There were a number of chunks taken out of the shingles by carless ladder placement. One of the crew had decided to fix part of a gutter that he had dislodged by shooting a bunch of nails into it, shooting a nail through the bottom of my gutter in the process, and causing a leaking gutter. They had also cracked the soffits (The vent underneath the edge of the roof), and it was just hanging out. They hadn't even tried to repair it. Although this has now been put back in place, it is still cracked. There were numerous other issues with the installation, but the team packed up and left without saying anything to me, and the Salesperson/PM wasn't around either. I called the Salesperson/PM when I went outside to look at the roof, and let him know that I saw some issues with the roof. He came over and agreed that it wasn't acceptable. The team was called back to address, and one of them showed up. He replaced a couple of shingles, and then tried to leave again. He made it clear we weren't happy with the edges of all of the roofs, and that they needed to address. It was scheduled that they would come out a few days later and replace all of those shingles. So immediately we went from having a new roof to a repaired roof. When the team did come to repair the roof, they were supposed to start at 8:30 am. The first person finally arrived at 10:20 am. and they starting working at around 10:40 am. Once the repairs were completed I pointed out some areas I wasn't happy with, and was put in touch with Garrett Zarecky, the Merritt "Production Manager" and was told that they would settle in the next couple of months. Garrett scheduled a date with me at the end of September to come and inspect the roof. He also made a number of comments along the lines of "If we need to replace the whole roof, we will" and that he would check inside our attic space, if he felt it necessary. September 29th 2025 - Garret game to inspect the roof, did not go inside the attic, despite saying he would. He told me something along the lines of "I wouldn't be able to see any issues from in there anyway". He also noted a lot of my concerns, but told me he was happy with how the roof looked and how it was performing. He assured me that this roof was as good as new, despite admitting that they no longer worked with the crew that installed it. Nov/December 2025 - I was cleaning the gutters, preparing for winter, and noticed that there were still a number of shingles that had scuffs and even gouges out of them. There was also the head of a nail pushing through one of the shingles at the back of the house, close to the edge. There were a numbers of other issues with the way the shingles lay and looked cosmetically. I reached out to Jason, Bryan and Garrett, the Production Manager. Jason had left the company, which seemed odd for a person who had only started there a few months before, so Bryan came out to inspect the roof. He agreed that it looked like the shingles had been damaged in some way, possibly as a defect in the shingles, and asked Garrett to inspect the roof. Garrett told me that the damage wasn't caused by a defect, but by foot traffic. The fact that there had been enough foot traffic on my roof in the days after it was installed to cause damage, seems to be another indication of how poorly it was installed. Merritt's "Repair Guy" (Garrett's words), Alonzo, came out in December and removed large areas of shingles, replacing them

Highly recommend working with Built Restoration and Construction Services!! Andy was a breathe of…read morefresh air when he came to bid on my job that another restoration company had abandoned. He was extremely honest and upfront about all the costs, time frames, and processes. He took the time to fully explain everything and answer all of my questions. He is very professional and experienced with working with insurance companies on claims. His team was very professional, on time, did great work, and was very respectful. The work was done on time and I have been extremely pleased with it. I've run into Andy multiple times after my project was completed and Andy always stops to say "Hi", he is truly a person who cares about his clients. Please do not look any further, Built Restoration and Construction Services is the company to hire!

I am so lucky I found Andy and his team. They do it all. I had severe water damage on three…read morefloors of my house, and ended up having to move out because the damage was so bad. Andy and Keith helped me every step of the way, from the water mitigation, to the repair and restoration of my entire kitchen, two bathrooms, and every floor surface of my 2200 sq ft house. This being my first house and first claim to file with insurance, he took the time to walk me through the process step by step and always answered my calls (which were a lot). His crew worked hard and efficiently, and I felt very safe leaving my home in his hands. He was able to get the job done much faster than anticipated, some because of timing, but mostly because he's extremely organized and dedicated to his clients. I had a few other contractors come out to the house before I found Built Restoration. Andy and Keith blew everyone else out of the water with their professionalism, insurance knowledge, attention to detail, and positive attitudes.

Please hire these guys if you have any mold issues! we had 2 previous inspectors that still missed…read moremold in our house and I was still super sick. in addition to being great inspectors, they really know what they are doin remediating it also. I researched for hundreds of hours and these guys were knowledgable, thorough and reasonable in their pricing as well. They know what they are doing and don't try to scam you. they were also very patient and empathetic really understanding my anxiety and fear from being ill. you can't go wrong with Cardinal.

We used Cardinal Restoration for water remediation and then they renovated our bathroom. The…read moreremediation team was so clean and kept our house so clean during the demo and remediation process! They lined all of our floors with paper and had fans and plastic to keep the dust at a minimum; thanks Reuben for overseeing this part of the work and your excellent communication! Next, we worked with Drew as a project manager for the rebuilding part of the project. Drew was very patient with us as we selected products and did end up changing small details along the way. We completely changed the look of our bathroom and it turned out perfectly! Cardinal knew exactly how to navigate this process with insurance which made things go very smoothly.

I've known about this company for years. First time that I ever needed them. The remediation team…read morecame out after we had a leak, and did a great job. Their construction team that came out to do the remodel was awful. Very inexperienced, very unreliable, and made a bigger mess than we had before. I personally was very dissatisfied, I cannot recommend them to do anything for anyone. If I could leave a negative star I would.

I highly recommend American water damage. when called they were very responsive, showed up when…read morethey said they would and explained everything. Then Corey showed up to do the remediation. This guy was the most knowledgeable, through and polite gentleman. He explained the process and worked with my schedule to complete the job. I hope you never need this kind of service, but if you do I would defiantly count on American Water Damage!

This company is amazing. They took care of my crawl space after my water heater exploded…read more I have gone on to help several friends of mine through water damage situations, and NO ONE in the Charlotte area we came in contact with came EVEN CLOSE to the professionalism and honesty of this company. Jim Kittridge in particular is an awesome professional and his communication with clients is very quick and super helpful. They have unusually great attention to detail and will GET THE JOB DONE RIGHT. Keep up the great work, guys!

They have done such a great job accurately diagnosing all the flood damage costs and conducting the…read moreappropriate repairs alongside it. Their prices are within our budget and they communicate anything new that comes up. Very impressed with their professionalism and attention to detail.