River City Millwork doesn't stand behind their products. Our defective window took over 3 months to be replaced and they refused to pay the labor to have it installed, even though the only reason this is necessary is due to the poor quality of the initial window. My "sales rep" said he totally agreed with my concern but wasn't going to do anything about it. Very disappointing service. read more

NO STARS based on their lack of performance and lack of any care for fixing their gross errors and negligence! I ordered a door from them through my local Crafty Beaver store. The door was delayed more than a month after promised to have it ready, the door was damaged upon arrival, they cut my door for a mortise lock even though they had the order and the template for a tubular lock and they shipped my solid oak door with a "matching" self made of Masonite, WTF! No apologies, no discount, no service. DO NOT WORK WITH THIS COMPANY, THEY ARE OBVIOUSLY EMPLOYING INCOMPETENT PEOPLE WHO ARE UNSYMPATHETIC AND DON'T CARE ABOUT YOU BECAUSE THEY KNOW YOU ONLY RECOURSE IS TO WAIT EVEN LONGER. read more

I would not recommend this company. We purchased a new door and it arrived with multiple defects. Our contractor was able to have another sent but fading started after the first year. After multiple attempts by my contractor and myself for a year, no response from Doug at this company. We were told upon purchase the door had a 5 year warranty but we can't even get a call back to discuss. The entire bottom half of the door is faded and peeling. After only three years we now have to spend the money to fix the door or purchase a new one. Most friends and neighbors back comments on the poor quality of this door. I do NOT recommend this company! read more

If I could give zero stars I would. Unfortunately, we used a business who contracts with River City to manufacture residential doors. As the other reviewers stated, this company does not stand behind their products and will do anything to avoid honoring a warranty claim. Same as Lisa B., our door is fading, peeling, cracking and started doing so 6 months after installation-this door was installed in June of 2018 and began peeling in December of 2018. I absolutely refused to deal with Doug after he came out to "fix" the door by brushing on a gel stain right over the peeling stain. Seriously, what a joke. I can't believe places like this can stay in business. We had our windows replaced by a different company and their installers could not believe what poor quality the door was (and installation that was completed by Kornesczuk Windows). This is the worst home repair experience ever. read more

We ordered a door for our home through Menards. We were told our door which had one custom above door transom, but the rest of the door and sidelights were standard, would take 4-5 weeks for delivery. Our delivery date was then pushed back THREE times, making our actual delivery time 8 weeks from order date. This company refused to answer my questions when I called to find out why we kept being delayed. They were less than forthright with the employees at Menards, whose hands were tied. Their site says, "As an independent wholesaler, serving parts of four midwestern states, we understand the importance of a reliable distributor. We continue to thrive because we continue to earn the trust of our customers through innovative pricing, products, and service." However, they have proven ANYTHING BUT RELIABLE and have provided poor service to this customer. read more

Jason P from River City Millwork was the salesguy for my door purchases. I showed him damage to the glass panes in the original door and also the damage to the glass panes his company brought out to replace the original glass panes. Yes, RM replaced scratched glass panes with more scratched panes. Jason is a super nice guy to your face but which sales guy is not? Ultimately it was a bunch of bs b/c althought he told me in person he would make this right, he NEVER did. I also made this issue aware to management at RM. I though that was why Jason sent out the replacement (however scrathed) panes. My first bit of advice is to not use this company. My second bit of advice is to not let their doors be installed until you have inspected them to be damage free. B/c they won't fix it. read more

I'd agree with the earlier review. Horribly slow response and lack of service. How do they stay in business?