I'm not sure if it's officially called Popcorn Pawz or Riverdale Grooming, but either way -- this…read moreplace is like popcorn for my dog's paws... comforting, warm, and puts a smile on both our faces. I brought my dog in for a full grooming session and walked away seriously impressed. The groomer who worked with him has been grooming professionally for over 30 years -- and that level of experience showed in every detail. My dog looked amazing: beautifully trimmed, relaxed, and not the least bit anxious. He even walked out with a little extra bounce in his step like he knew he looked good. Before coming here, I had read some negative reviews, and honestly, I'm glad I trusted my own instincts -- because my experience couldn't have been more different. Let me address a few of the complaints I saw online: "The staff is rude or unfriendly"? Not at all. I found the team to be welcoming, patient, and clearly focused on the animals. They listened to what I wanted, asked questions to make sure they got it right, and treated my dog with genuine care. "Bad communication or language barriers"? Completely untrue in my visit. They spoke clearly, explained the grooming process, and confirmed every detail before starting. Even if someone's first language isn't English, their professionalism and love for animals come through loud and clear. "Pets are handled roughly"? Absolutely not. I observed how they treated my dog -- and others -- and saw only kindness and patience. My own dog is a little nervous around strangers and especially sensitive about his paws, and the groomer handled him so gently it was like they'd known each other for years. This is not some flashy pet spa trying to upsell you treats and bandanas. This is an experienced, neighborhood grooming spot where animals come first, and the people working here know exactly what they're doing. You can tell they've built trust with long-time clients over the years -- and now I understand why. So, whether you call it Popcorn Pawz or Riverdale Grooming -- this place is a gem. Great service, skilled grooming, fair pricing, and most importantly, my dog left looking and feeling fantastic. I'll definitely be back -- and my dog is already wagging his tail at the thought.

TERRIBLE NEGLIGENT SERVICE! I scheduled an appointment for 12pm and my dog wasn't ready until 4pm…read more My friend who I referred brought her dog at 2pm and her dog was ready at 3:30! Not only was my dog left for last, they DID NOT LISTEN WHEN I SPECIFICALLY REQUESTED NOT TO CUT THE TOP OF HER HAIR or TAIL! I brought her in February and they cut all of her hair off the top and it was starting to grow back and they cut it all off again after receiving several specific instructions not to do so AT ALL! They were very dismissive and rude especially the manager Johanna! Miguel did not listen when I told him what I requested for the second time in a row. Maybe if they didn't forget to groom my dog in a timely manner, perhaps they would have remembered the specific instructions! No reason dogs were being taken care of before mine and I'm not aware of the conditions my dog was waiting in. I'm going to be upset if she caught anything viral or bacterial. They refused to give me a refund or adjustment for their negligence. In fact the manger Johanna threaten to call the cops on me several times! And used the example if I was at a restaurant and I didn't like the food would I get my money back! I said absolutely, they remove it from the bill! It's called customer service and standing behind your brand or product! They were concerned with the money and their work shows for it! She said well the service was rendered and I was being loud and she's calling the cops and they were on their way. NEVER AGAIN! I'm so upset I ever went here and referred other customers! And this was my 4th time taking my dog and the last two experiences were not as requested. It's not fair they can just do what they please to people's pets! Definitely hit or miss!

Had a great first experience at Universal Grooming. They did…read morean amazing job with my dog, and the service was top-notch. Highly recommend them if you are looking for a reliable, caring, and skilled groomer in the area. We've finally found our new regular spot.

(I'd prefer a 0 rating): Avoid this groomer. On July 3, 2026, I brought my Miniature Australian…read moreShepherd to Universal Pet Care on Mosholu Avenue for a basic bath and nail clip only. I gave the owner/groomer explicit instructions that NO hair was to be cut, trimmed, clipped or shaved (ex between her paw pads). She violated these directives and made a mess of my dog''s coat. Her coat has been clipped short and unevenly; the long dense feathers on her belly and legs have been trimmed and thinned raggedly, and entirely cut away between her hind legs; she was given a rough blunt sanitary trim; there are blotchy areas that are chopped to less than 1/2"; her head and legs have been shaved, and her ears cut lopsidedly; and her long thick ruff is cut short and thinned. Ironically the hair between her paw pads was not touched; I told the owner this is the one area where she could be trimmed. She didn't even brush her out; she has been shedding all over my furniture. The owner denies she did anything more than bathe her (and says she has a video to prove it). This is simply not true; my dog's coat is proof enough (and I have taken photos to document it). I have consistently worked to preserve my dog's thick, full-bodied coat and dense, long feathers. The quality of her double coat has been compromised, as have the insulation and protection it offers. It will take months with careful, consistent grooming for it to return- I hope- to its natural state. If you want your dog's naturally lush double coat preserved, and your instructions followed with honest communication, avoid this business.

I'm giving this clinic an "okay" review. Prices are a bit higher than average, which I can…read moreunderstand for the location. My main issue is that you cannot stay with your pet during exams. At almost every other vet I have used, except emergency hospitals, I have been able to be present for exams, vaccines, and procedures to comfort my pet. I was told this was a COVID policy, but years later it is still enforced and it feels outdated. Another concern is privacy. Sensitive conversations are held in the lobby in front of everyone, which feels uncomfortable. Even large corporations like Petco state on their website that pet parents are allowed to stay with their animals during visits. If a corporation can allow it, a smaller clinic should too. The staff and doctors themselves are fine, but these policies take away from the good work they are trying to do. Overall the clinic is okay, yet the approach feels cold and out of touch with the needs of both pets and their owners.

2024 was a tough year for my family. Two of our senior cats fell ill and we chose to euthanize…read more Murphy was 18, Boots was 23-24. We adopted both of our boys at the CACC on the same day in 2008. The care, compassion, consideration and love we received from Riverdale Veterinary Center on Johnson Ave was so appreciated and will never be forgotten. Our fur babies are our FAMILY. Special thanks to the Vet Tech Dom(Dominique) who was an absolute ANGEL and Dr Chang who understood our grief and held space for us until we were able to compose ourselves today. I can assure you this is the BEST place for your feathered and fur babies. Entire staff is as good as gold.

Jean is great! The entire staff is great with my anxious dog as well as very caring and attentive…read more They listen to what I say. I have been bringing my dog here for the past 6 years and have never been disappointed.

Fantastic!!!! They cut my dog's hair the way I wanted them to. The place is warm and welcoming. The…read morepeople are lovely and kind. My first time there but it will not be my last!! Great experience.

Henry, my two-and-a-half-year-old Field English Cocker Spaniel, required extensive grooming due to…read moresevere matting resulting from our outdoor activities. Given his thick, curly, and matted coat, his grooming was significantly overdue and necessitated the expertise of a skilled professional. Upon scheduling the appointment, I was uncertain about the groomer who would attend to Henry. Although I had encountered some of the most unfavorable reviews for other establishments, Petco in Riverdale received comparatively more positive feedback. As Henry's grooming was urgent, I reserved the earliest available slot. Our groomer was Simon, who exemplified professionalism! Simon demonstrated politeness, confidence, and professionalism right from the start. He quickly reassured me of his abilities and eased any worries about entrusting Henry to what was in store for him- an overdue grooming session. Simon created a warm and safe atmosphere, mindful of Henry's tendency toward anxiety in unfamiliar settings. Simon demonstrated exceptional attentiveness by reviewing Henry's specific requirements in advance and ensuring VIP care. Furthermore, Simon proactively contacted me prior to Henry's appointment to inquire if an earlier time could be arranged, and he explicitly conveyed that no dog should be hurried--an aspect I greatly appreciated. When I arrived, Simon checked us in and reviewed Henry's vaccination records to ensure everything was up to date. I appreciated his dedication to safety, as such carefulness regarding the safety and health of pets and staff is uncommon today. I really valued Simon's thoroughness! Simon dedicated his efforts to grooming Henry from 1 PM to 4:45 PM, carefully attending to all necessary grooming tasks for Henry, i.e., bathing, de-matting, shaving, teeth cleaning, and nail clipping. The list goes on, as Henry required the full range of grooming services! Despite Henry's challenging coat, Simon was transparent about the grooming process, kept me informed, and requested additional time to ensure a superior result. He handled Henry's anxiety with great care and showed a deep understanding of how to work with this breed's natural tendencies toward nervousness and needing reassurance. Simon empathized with Henry's emotional needs and endeavored to soothe him during grooming. He often updated me via text message--an available communication feature at Petco--and was receptive to my suggestions for handling Henry's sensitivity. These updates from Simon were invaluable and reassured me that my dog was in good hands. When I arrived early for Henry's pick-up, Simon graciously informed me that Henry needed additional grooming and invited me to watch, which I found especially thoughtful. Subsequently, he provided a comprehensive care plan tailored to Henry's specific breed and coat. Simon's extensive knowledge, kindness, and sincere concern exemplify his professionalism as a groomer, especially suitable for dogs with nervous or high-maintenance dispositions. I wholeheartedly recommend Simon to anyone seeking a compassionate and professional grooming experience at the Riverdale Petco location. I, of course, have scheduled a follow-up appointment for Henry with Simon. I am exceedingly pleased that Henry and I were fortunate to be placed under Simon's care--an instance of fortuitous discovery! I no longer need to continue searching, as I have found Henry's preferred, top-tier groomer. I highly encourage Riverdale/Bronx area residents to entrust their pets to Simon for grooming services. Both you and your pet will undoubtedly appreciate Simon's outstanding work. Thank you once again, Simon!

Need to hire more people who knows about the animals and can help others with more detailed…read morequestions . Only one person which his name is Danny is the only emplyeee who knows his facts in this store !

Matt's the King of Doggie Groomers. When he's finished, my poochie always looks like a Prince.read more

He was amazing! with my Denim , the cut was what I wanted. I am please, and comfortable with Matt,…read morein how he took his time with my dog. Denim, was a little nervous, but he calm down n was more relaxed with Matt. I am about to contact him to schedule an appointment for Denim. Once again, I highly recommend Matt, to groom your fury baby with him.

Jess at Best Friends Pet Grooming Salon is nothing short of MAGIC. I don't use that word lightly --…read morewhat she did for my Frenchie, Louie, honestly blew me away. Nail trims have always been a huge issue for us, especially at the vet. They would leave his nails too long, and over time the quick kept growing out, turning his nails into literal bear claws. It got to the point where I didn't think we'd ever get them back to a normal, healthy length. I originally found Jess for my labradoodle Mabel and just happen to ask her about my Louie's nails . Not only did she trim his nails as short as safely possible, she did it with incredible gentleness and patience. Louie was calm, comfortable, and completely at ease -- which NEVER happens. But what truly sets Jess apart is her knowledge and care. She's actively working on helping the vein recede over time so his nails can return to a normal length instead of those "eagle talons." Who even does that?! That level of attention, skill, and dedication is so rare. Jess doesn't just groom -- she genuinely cares about your dog's long-term health and comfort. I'm beyond grateful we found her. If you have a dog with difficult nails or any grooming challenges, Jess is the one. Truly one of a kind.

Excellent service.Everyone is friendly and cares about your pet…read more Clean environment..new customer for life.

Friendly, establishment with a family business feel. It would appear that most of their business is…read moregrooming. No fish, but nice place, small but clean.

I have been a loyal customer here for a long time, back when the shop was run by a wonderful older…read morelady. Unfortunately, the new management has completely ruined the experience. The man currently running the shop is incredibly aggressive, argumentative, and unprofessional. During my last visit, I was simply trying to explain my grooming preferences to the Sunday groomer. The manager intervened, became extremely hostile, slammed the door in my face, and told me I was no longer welcome. If management is this volatile and aggressive toward human customers, it raises serious concerns about how they handle the animals in their care. I strongly advise pet owners to take their business elsewhere.

Fieldston Pets has always been a great experience. They are great groomers, take really good care…read moreof the dogs. Bash, one of the co-owners (the one I deal with the most) is a true dog lover and also helped us train our dog when we first got her. We were completely overwhelmed with our puppy and Bash was great - he was a great trainer for the dog and great at calming us down when we thought we were in over our heads. It's so important to support small businesses and this is a great one.

I am a big supporter of small business around the area. My husband had pass by this Pet store…read moreseveral times and since our pug Cheche caught a case of the fleas we wanted to stop be to check it out. To cut it short we stopped in today after getting out from work. The store was lock, perhaps for security matters. I proceeded in ringing the doorbell. It looked like there was no one on sight. Out of a corner a Caucasian woman emerged, I assume it right after the events unfolded. This woman seem like she did not one to let us in. First hand she semi open the door and asked us very rudely what did we want? I was very surprise by the attitude and the stern dislike look in her face mind you no good afternoon or any courtesy greeting. I blurted out that I needed products to control fleas for our dog. She decided to let us in, my husband felt offended with her attitude and we decided to leave right after we step in. Why spend money where you are clearly not value as a potential customer? Seriously what was her problem? Obviously anyone that comes to your store is to either purchase something or might have a question. So, why have a business open if you cannot be courteous to your neighbors? She than got upset and blurt something out, I told her plain and simple that she was being a racist, why do you have a business in the Bronx? I mean Kingsbridge is predominantly African Americans, Hispanics, Asians, Albanians and Greeks. So if you can't stand Spanish or whatever particular races you have issues with than you should rethink your location. I am rather offended because she than decided to follow us out and stared taking picture of our car. Like seriously what do you think, we wanted to rob your store or what? Did she assume this because I am Hispanic? This is just intolerable; we are in NEW YORK. I really hope that people think twice about doing business with someone with her behavior. I know I am certainly letting everyone know about this incident.

Best self dog wash in Westchester! Great price and the staff is so friendly. They have dryers and…read morehave towels and soap that you can use while you are there! 100% recommend!

Unfortunately they have lost my business as they have changed their policy and do not allow double…read morecoated dogs (huskies). Claiming due to the health department, which we all know is B**S***