Extremely disappointing. Sales staff basically a bunch of "kids" more interested in their cell phones and vaping then helping customers. Every time I stepped foot in the showroom I literally spent hours there. Was grossly overcharged on used vehicle I purchased. Phone calls were never returned, website vehicle availability not up to date and no one seemed to have answers to any common questions asked. I can only speak for myself but I would never recommend this business to anyone unless I disliked them. read more

This dealer (and maybe like others) is so deceptive. They advertise online their price is with "dealer discount" and then in small print, there is no discount, the discount is based on your downpayment! How is that a discount??? Ridiculous! read more

It took 2 hours for an oil change with an appointment. Never coming back with service like this. If you can't deal with the volume then book less people read more

OMG. The old Bait and Switch that reminds me of sleezy auto dealers. This place will lure you in and change the service price. Not to mention really bad customer service! The Service Department is good but NEVer by a car from these people. The worst!!!!! read more

I came in to purchase my vehicle as the lease was expiring. At first I was told that I could not do it at the location I then told them what I was advised to do by Nissan. They looked in to it and then said I was correct. Then when I can back with a certified bank check they told me because the registration was expiring soon they could not do it. I told them the vehicle was registered as of today and as of a week ago it was registered in New York State DMV web site. I was very confused because since I was purchasing the car and I'd already given them a bank check for over $26,000 I didn't know why the car had to be registered for me to purchase it out right although it was registered I kept on being met with opposition of why it couldn't be done an extreme attitude being told that I should just go to another dealership it'll cost me over $3,000.00 to do the process. I can advise them that their policy is $300 through the other dealerships same as theirs. I also advised them that the car was just inspected less than two hours ago and if it wasn't registered DMV would not allow that process to occur again I was still confused why the car has had to be registered because technically I could have it parked at my house in a garage with no license plates on it I'm purchasing a vehicle not the rights to drive a vehicle. I was wondering why their yelp rating was so low in the past and now I clearly know why next time I'll drive to 30 miles to the other Nissan dealership sometimes it's not about convenience it's about everybody just treating everybody with respect and not having an attitude read more

Recently my mother who is a senior citizen and the wife of a WWII VET went to this dealership to purchase a car. She came home with a 2015 car worth $10K with a payment of $464.00. Do not allow any loved ones to go to this dealership if they are a senior citizen because they will be taken advantage of. They gave her a choice of only 3 cars to purchase a car at the rate she was getting and then added items to the contract to beef it up. Save yourself and your family heartache and stay away from this predatory car dealership because the will take advantage of you if they can. read more

Usually I don't have a problem here. Never had to deal with the rude manager Ken. I went in to have an oil change and to find out why my check engine light was on. I forgot my coupon for a free check engine scan and I told them that. Regardless, I was made to pay 129.00 for diagnostic. Went by the very next day with my coupon asking for reimbursement and was denied. Ken, the manager wouldnt even consider it and was not at all nice about it. Won't be going back there. read more

Worst experience I've ever had at a dealership. Good luck with their so called "Customer service". I needed to download yelp just to write this review. Even when it came time to pick up my new vehicle, they gave it to me with an empty fuel tank. Do yourself a favor, and never come here read more

I expected to be treated like I am at BMW, but I guess I expected a bit too much.

Awful dealership! I wish I could give them no stars!!! Completely unprofessional and rude. A bunch of crooks. They need to learn how business should really be done. read more

Ken Koos did an excellent job working with us in buying a new Nissan Frontier. Highly recommend you ask for Ken.

This is the first time I am spending my time to write a review on a business because I am that affected by what just occurred. I already called consumer affaird and I intend on calling every possible entity to put in a complaint of how I was treated in the last 24 hours by the service department. The service department is horrible. Beware. They will try and get one over on you and if you are not aware of what you're entitled too then you will be giving your money away for things that should be covered under warranty. In addition, the way I was spoken too was outrageous and then when confronted on what the technician had said to me he said: "I never said that". I am still shocked about the situation I just had to go through. Really disgusting. read more

I bought a 2013 Nissan Rogue there back in May and was told the car was in near perfect condition with no problems at all. Well less than 5,000 miles later my rear tires are completely bald and it is dangerous to drive. It turns out that the rear wheel alignment is way off. The tires are inverted and the rear toe needs to be adjusted. I went to the dealership today to ask them to do a wheel alignment for free since it was a pre-existing issue from when I bought it and they refused even though the car is under warranty. The manager was kind of rude and gave off this "how dare I ask for something for free" attitude and told me that if he did it for free he would be out of a job. It's just ridiculous. He did offer to do it for $100 for me. That's right, $100 for a 10 minute job. I declined and I will go somewhere else, even if it means I have to pay more money. I would rather pay more money to someone who is friendly and courteous than give any more money to Riverhead Nissan. I will never buy another car from them again and I will be letting all my friends and family know how they do business. read more

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I told them I bought a new car already at other Nissan dealer. Rude salesman keep calling me again and again ask me my new car information and he leave me message with bad attitudes to tell me next time don't put information on there system. I am telling you, Riverhead Nissan we will never buy any car from you. read more

Best Nissan I've ever been to! Had a great experience there. Everyone was very kind and helpful. I am sending my mother there for an Altima to get same treatment. I dealt with Kyle and Ray Fritta, they were very nice and respectful. I highly recommend this dealership! read more

We were new car shopping and Riverhead Nissan was one of the first places visited.They quoted us a very competitive price for a Rogue and after visiting several other dealerships we returned to Riverhead Nissan and they honored the initial qoute and prepped the car while we waited. Time will tell whether the service experience is as satisfying as the purchase, but there's no reason to expect it won't. read more

Horrible dealership. Do not ever lease a vehicle here. Leased a vehicle and paid for 20,000 more miles then was used and was still over charged in the end for an inferior product that busted due to poor manufacturing. Service was appalling. Waited 2 hours after scheduled appointment for a tailgate malfunction and seen after all the walk ins were serviced only to be berated by the service manager for a small piece of mulch in the trunk area as they tried to insist that was to blame for the tailgate malfunctioning. Then they tried to charge us to fix it after it was clearly a defect. Us and friends have bought 4 cars there before and after the horrible treatment and service we have gone elsewhere. Way to keep customers. read more

I don't ever write reviews about any businesses but I feel so abused by this circus show dealership I am writing my first review. Went to this dealership back in August to lease a new Morano Platinum which was a nightmare from the get go. Waited for an hour just to see a salesman and 2 hours to finally test ride this car. Salesman Jay and owner Ray were RUDE throughout the whole process. We were surrendering a leased Hyundai and since Hyundai is their business partner located in the same lot next door the salesman insisted on taking the surrendered vehicle as a courtesy. Ok, fast forward a month later. Service was an issue right from the get go and then I get a letter from Hyundai with a bill for 150.00 for a second key that was never mailed in. (both keys were given to the dealership the same day I purchased the new vehicle) So I call and ask for my salesman and he was fired a couple of weeks prior. Asked to speak to anyone about the problem and was told to come down with the letter. I travel 30 minutes to the dealership and was treated rudely by the staff. They took my info down and assured me the problem would be fixed. Spoke to Hyundai and told them the problem was being addressed and they would hear from Riverhead Nissan. NOTHING was done and I get calls from Hyundai asking for the key or 150 dollars. Back I go to the Riverbed Nissan dealership in which no one knows anything !! I ask to speak to the owner Ray who treats me rudely and blows me off and sends me to speak to a floor manager. I was assured the key would be found and the problem solved. Nothing has been done to help me. Endless calls to Nissan where no one answers or returns calls. Have left messages for Ray the owner and Paris & Frances the "managers". Do NOT buy a car from this dealership !! GO SOME PLACE ELSE ! They are rude and the service department is not much better. read more

Anyone looking to buy a new/used car avoid Riverhead Nissan at all costs. Absolutely the most rude, unprofessional and incompetent staff I've ever dealt with. Spread the word they are horrendous Worst buying experience of my life, I'm just glad I didn't purchase a car from them. The general sales manager was the worst, he threatened me over the phone and even told me "come down here I'm wearing a white shirt and tie" then he hung up on me. All this because I decided to buy a Subaru instead and wanted my "refundable deposit" back. I did end up going down to straighten it out and when I brought up the conversation from the phone the general sales manager said "Do you want your money or not" while trying to hand my card back without giving me my deposit back. All this would have been avoided if the incompetent sales woman scanned and refunded my deposit the first time I asked for it. read more

Riverhead Nissan is the best place to buy a car. Everyone is super friendly and helpful. I went in and they did everything very efficiently with a positive attitude. They answered all my questions and made me feel very comfortable. I also use the service department for my oil changes and they are excellent! I tell all my friends to buy here when they are in need of a vehicle! read more

worst dealership ever... unfortunately couldn't buy since I am on disability and cannot afford a new car so leased. when lease done they charged me over book value of car and added extra fees so I bought this car and overpaid for it. now after paying off car loan at readjusted rate of 1.64 percent financing I still owe 7000.00 on a car with a book value of about 4-5000. I recently went in to a promotion with 3500 for any junkers...promo. they only offered 2500 for a very well taken care of 2012 Nissan Altima with 68000 miles... very FUCKED up dealership..They sent our flyers to me that JUNKers worth 3500. But they had the balls to say a perfect great condition 2012 Nissan Altima was only worth 2500.o0 because a few months ago some 89 year old woman sideswiped this car??? read more

We have been using Nissan Riverhead Service to have our car worked on for the past year with no major issues. Last week Sunday our car's battery had died so we left the vehicle at the dealership and threw the keys in their night lock box. The keys vanished and were never found. Supposedly they only have cameras on the outside of the building not the inside so we will never find out what happened to the keys. The most infuriating part was their approach to the situation which was to blame us for 'probably not leaving the keys in the lock box 'and 'the keys are probably in the car,or in one of your pockets'. They offered no help nor did they offer to give us a new set of keys to avoid anything happening to the car. Needless to say we filed a police report. Extremely poor customer service and will never use them again in the future. read more

My husband and I purchased a 2009 Chevy Silverado. The only positive thing that I can say is that the salesman approached my husband when he first saw him, unlike many dealers that wait for you to look for help. Unfortunately it went downhill rapidly. A fast talking salesman, a sales manager that could care less, and a service department that needs to learn what "quality work" really means all create a recipe for disaster. Believe it or not, the one person that seemed decent was the finance person, but he gave us completely different information than the salesman. Problems with the truck that needed to be fixed were done poorly, to say the least. The lock on the rear passenger door was broken, and the truck had to go back twice. After it still wasn't fixed (at all), we brought it to another dealer who fixed the problem correctly in about 15 minutes. The dealer said that they would reimburse our cost... yes, it's in writing... but, still waiting. We have had issues waiting for the original title so that the registration could be completed. But they were in a big rush to sell that truck (before Christmas, per the salesman, so he could get his bonus), so my husband has been driving around with Dealer Plates for the last month. Unfortunately this has now caused issues with DMV, and the dealership is giving us the "its not our problem" line. Typical of the shyster used car salesman mentality, they don't care once the paper is signed. The one thing that I did do was get everything in writing that they said they would fix, which was like pulling teeth, because they didn't want to do that. Some might say, "Well, its a used car, what do you expect?" I expect to know that the dealer has all of their paperwork (like the car's title!) in line so that there are no hassles, make sure that the car is in 100% working condition, and treat customers like intelligent, educated people, not idiots. At that point, you may get more than one star on a review. BUYER BEWARE. Learn from our mistake. read more

I just purchased my brand new 2015 Murano Platinum. I must say I'm very pleased with the whole experience. Kudos to Marlene, Ray and Eric. I felt so relaxed and not pressured. They turned my buying experience into a fun one..Thank you so much and I will sent my sister and uncle there. read more

Finally, I've found a place where you can reach their business manager. By the way, Paris, why do you ignore customers' phone calls? Is it the company's policy, or your personal initiative? On September 23rd, 20015, you got a phone call from the Nissan Consumer Affairs. On September 25th they called you again, and had you to call me. You promised to return $ 1,500 (price for the extended warranty which your financial manager included in the contract; how he did it is another story) within six weeks. Where is the money? p.s. Stay away from that place; their financial manager is a crook. read more

i got a brand new care a little over a year ago and also another car for my boyfriend. somehow sometimes i get a run around. i should have also got more than 2 oil changes with my brand new car i was told more when i signed for it. i call this morning to ask how many i have left for both cars a girl answers who was rude and i asked for more information on my vehicle and she is well like i said.. etc with an attitude i didn't even ask about my other car bc i was soo annoyed. i should have been talked to like that especially when i spend soo much money on this car. i would return it if i can you get told one thing and then find out another and some people dont care to help read more

I was recently in a car accident (toyota Corolla) and decided for my daily workhorse car, to go for an Altima. I like how Altima's look and drive. I was a little leery of purchasing from a private seller and opted to look for large local dealerships that offer certified pre-owned vehicles. I have a few choices for Nissan, and went for Riverhead. The sales experience was pleasant. Our sales woman was nice, energetic and took time to figure out what we were looking for. In fact, the first car she showed us was the one we went for. She offered an aggressive price and after minimal bargaining, agreed on an excellent sale price. I was able to knock off some pointless scam fees. Then I started asking questions about their certified pre-owned warranties. She seemed new at the game and kept leaving to ask questions. My understanding has always been, the standard CPO deal is 1 year bumper to bumper and 7 years power train from date of original sale. She flippantly said yes yes that's all covered. I wish I had gotten this in writing I came back the following day with my bank check to pick up the car . Now I had to deal with the financing people and this is where it got ugly. The sales people don't communicate to the finance people. Finance guy had no idea what I was talking about re: guaranteed 1 year bumper to bumper. He insisted that wasn't part of the sale price and tried to sell me extra coverage plans. I was furious! And alas, the "used car salesman" stereotype reared it's ugly head. I got screwed. I refused to pay extra for coverage I thought I was guaranteed. A not so helpful manager came, pseudo apologized but refused to give me what the sales girl had promised. What started as a positive experience rapidly turned south. I needed a car and decided I couldn't wait any longer. I took the car without the coverage I was promised. In summary, I got a good car at a good price, but still got screwed. Never take the word of a car salesman/dealership/finance person. Everything you want and expect , get it in writing. Sadly, a very typical used car purchase experience. read more

Stay away from this dealership unprofessional dishonest salespeople.Don't give them a cash deposit they will NOT give it back.Crooks after looking at the reviews with the attorney General wish i would have done my homework read more

Riverhead , Nissan is without a doubt the worst dealership !!! What a bunch of crooks so completely unprofessional ! Eating right at their desks , watching a hockey fight right at the main desk where you would usually find a manager or a component GM / no such luck :( We were greeted by a slob of a salesman looked completely sloppy and stunk of cigarette smoke went to shake me hand and I pulled back & asked a non smoking sales person . Well along came poor Vince , very sweet but brand new and the manager treated him like crap right in front of me said I looked and seemed frustrated refused to give me a price !!! Tries a whole bunch of smooth round and round talking in circles but NO price !!! When I insisted on a price he yelled at me and points his finger in my face and tells me to leave his store he's not selling me a car , that I was trouble since I walked in ? What ? No I'm just way to smart to be taken or intimidated by a bunch of low class , chain smoking losers that actually think that this method could possibly work ! Do everyone a favor CLOSE ASAP !!!! What a waist of a good Sunday :( read more

I really wished I would have read the reviews on Yelp before I went to this dealership. The salespeople (man) are very unprofessional, eating at their desk, congregating by the main , talking desk (including the Sales Manager, Ray) about their weekend escapades. Within the first week of purchasing a new vehicle at this dealership, I have been to servicing twice for careless mechanical errors. On each occasion the service staff denied responsibility for vehicle mishaps. In fact, the salesman who sold me the SUV told me, "being a female, the service department is not going to take your complaint seriously." He was correct! I had to return to the dealership with a male in order for them to take my complaint with the vehicle seriously. The sales manger was very pushy and indignant when I insisted they take my complaint about the vehicle seriously. The whole experience was extremely unnerving and I truly wished I did not patronize this non professional, low class dealership, read more

I give this dealer a one star because this is the lowest rating. I suggest that you bring your car any place but to this dealer. They charged over $2,000.00 to update a car. They said it was the thing to do. Replace the timing chain. I asked if they had a mechanic able to replace a timing chain. They said they had the best. When the car was picked up, it was not running well. Call dealer 15 minutes after driving the car. They said, "bring it back the next day" It did not run another 35 miles and quit. They then said that the car was old. The engine froze. This was after they looked at the car. It was on their lot. I checked the engine and it was not frozen. I told them and they insisted that it was frozen. It was on their lot to look over. Very dis-honest dealer. They took money and broke the car engine. There were many other similar issues with this dealer. Go elsewhere for auto service. They are the worst. So dis-honest. read more

From the minute I walked into Riverhead Nissan I felt like I was at home not within 30 seconds I was greeted by a very big man he was a little intimidating at first and when he said his name big Rich for big savings I chuckled . Big Rich for big savings was a big help with my wife and kids. He was grate. If you are looking for a down to earth guy ask for Big Rich for Big savings read more

SCAM, SCAM, SCAM!!!!!! I have never written a review before, but I feel that people need to be warned about this place! My son tried to buy a car from them (I was there with him). The salesperson was very personable and agreed that we would finance the purchase through our own bank. This was the first lie! Everything changed the minute we met with the Finance person. He tried to slip in financing with a different bank at a much, much higher rate. They refused to change it to my bank, so we said "no thank you" and began to leave. That's when the Sales Manager came in to resolve the issue. He said he would "throw in a 5 bumper to bumper warranty" if that would make it worth our while. My wife happened to notice that that payment went up after he "threw in" the warranty. The lying Manager implied he was giving us something free to compensate for the higher interest rate, and in fact was underhandedly trying to up-sell us! After we had enough of their shenanigans, we decided to leave. I asked for my $100 deposit back and that's when they told me "It's already in the safe and we can't retrieve it. You'll have to wait for the corporate office to mail you a refund!" Needless to say we did not buy a car from this bait and switch rip off joint, and all of my friends and family have avoided them as well. Did I mention SCAM, SCAM, SCAM!!!???!!! read more

I give Riverhead Nissan five stars I least my 2012 Nissan Altima in December 2011 the salesman's name was François he gave me a great deal with no money down after three years I bought the car since I knew I had taken care of it the service department has been fantastic Donna Jerry and ken the manager if there was a way that they could save me money they wouldFrom a coupon here and there to when I needed a catalytic converter at 90,000 miles they contacted Nissan and told them that I was a loyal customer that I only use them for service and they gave me a converter for free I just had to pay for labor with the service I have received from Riverhead Nissan it's hard to think about buying a different kind of car my car now has 114,000 miles on it and it still rides like new from my experience there I strongly recommend this place especially the people that I have dealt with and I have recommended people and they are also happy read more

Honestly if I could give zero stars I would. I have been going to this dealership for 6 years now for my Nissan Sentra. Of course whenever I went for just oil changes you got the normal "this is broken, this needs to be changed, your battery is running low" even though my dad does everything else and I always know everything is up to date BUT normal deal BS. Now, I brought a 2014 Nissan Rouge two weeks ago. Yay! NOT. I dealt with Vinny on the Hyundai side. This car was perfect. Perfect price, barely any miles. Great. All except for a rusted paint chip on the back bumper. Well, I asked for it to be fixed BEFORE I picked the car up and it it would be Peal White like the car. He said yes it would be done and BACK TO FACTORY LOOKS. The day comes to pick it up, paint is not done. Mind you, I signed papers in a Thursday and didn't come to get it until 4:30 pm on that following Monday. I did not receive a call stating it was not finished so I walk in and he tells me then. Ok. If I was told I would've asked for them to keep it and do it. But no I wasn't told anything or called that day. He tells me to call the next day to make an appointment so the "guys could come and get my car to fix the paint the right way". Those exact words. Make it the next day and the service manager on the nissan side tells me to bring it in the following Tuesday at 9am. Funny thing, not sure why he would tell me that when he went on vacation and wouldn't be back until that Wednesday so no one at the desk knew why I was there until I explained it 18 times. I'm told one to two days for this spot to get done. Ok. Nope. A WEEK later the spot is fixed. I finally pick it up after arguing with them because this should've been done and no one gives a crap about you at this place so they waited until a week to do it. When I pick it up the paint is just a white touch up! I could've gotten a freaken paint marker and did it myself! I was to PEARL WHITE IT WOULD BE THE SAME COLOR AS THE FACTORY PAINT. Nope it wasn't and please explain why it took a WEEK to do the shitty paint spot. Oh I could go on and on how shitty their service is and they're a bunch of crooks. But I already wasted time for people to read this long post. Long story short, I WOULD NEVER BUY A CAR HERE EVER AGAIN. I've been a loyal customer for six years and even had my parents but a car here. Screw that. Save yourself a shitty experience and never go to this place. You think they're being wonderful people (which some of them are) but it's nothing but a horrible place. read more

Kenny koos did the best job. He was very professional and very helpful. You have a excellent employee. He restored our convenience in Nissan. I would give him the highest rating for a sales person. He was such a nice young man and wish him the best. read more

Saw the car online, good price so I went in. Vinney my salesman did not pressure me, he pointed out special features in the car and was a pleasure throughout the entire process. John in financing was extra nice and answered all my questions. I got the car I wanted at a great price. read more

A front desk person from service quoted the wrong total to me over the phone and when arriving at Riverhead was told it was going to be $140 more. After my husband complained and spoke with the sales manager, about an hour later, they agreed for us to pay what we originally were quoted. All she continued to say was "I made a simple mistake" and then had the NERVE to tell my husband "he was making a big deal out of nothing". At this point she hands the paperwork to another front desk, who didn't bother to verify the amount we were to pay, though she was sitting there for the entire conversation, charged my credit card the wrong amount of $995, once I pointed it out, says "oops, I've made a mistake", voids the transaction but then re-charges my card the correct amount of $558 now for a grand total of $1514.11, which, overdrew the card. NOT once did either of them apologize for their errors but defended their errors with arrogant attitudes- "well mistakes happen were human". NOT once did either of them, or the mangers involved, acknowledge the inconvenience this was now causing us. When my husband asked "how are you going to fix this" the sales manager responded by offering us 2 free oil changes. As if we were trying to get something just because-as if they were doing us a favor?! Insulting to say the least!!!! Lastly, when my husband requested the manger, again, asking about the overage charge on our card and not wanting to take the car until the improper charge was released from our card, was told WE were going to get charged $25 per day, storage fee, if we didn't take the car. (Seeming trying to intimidate us) My husband now requesting to speak with the most senior manager on staff, (because this storage fee was supposedly coming from him)once he came over began stating there was nothing else he could do about the $140 . We proceeded to explained to him the new mistake and his response was " I wasn't told about that- I didn't know you were incorrectly charged" and directed us to the service manager who wasn't going to be in until Monday. Which, to add insult to injury, showed us the initial sale manager didn't even take the time to explain what new error had just happened- deepening the worse customer service we had ever experienced and the lack of respect/ care the staff has toward their customers. Very poor customer service! Character is exhibited under pressure and very poor character was shown! I will make sure everyone we know will not go there to experience such horrible treatment! Shame on you Nissan! Very disappointing! read more

I bought a car here and while the sales person was fine when it came time to have the car inspected they wouldn't pass it unless it had 2000 dollars worth of work done which I know was false.It was my wifes car and I was at work so I had no choice but to have it done. Then I ordered a part which they said was coming in for 2 weeks, so I went there to confirm and the parts dept. looked at the computer and said it must have be delivered to a different dealership, when in fact it was never in stock .So my sons car was out for 2 plus weeks.This dealership is loaded with liars and crooks and I warn you not to go there or you will be very sorry like I am read more

Worst dealer! Went to trade in my truck for a smaller less expensive truck. The sales woman told me my payment would be $100 less per month. Got into the finance office and payment was $150 more. They were all unfriendly. I walked out cursing and took my truck back. Dont go here! read more