I just spent a wonderful 4 1/2 hours "hangin' out" with the amazing folks at Riverside Plaza Dentistry. It had been 9 years since seeing the dentist, so I was pretty concerned and very nervous as to what horrors might be discovered. Dr. Kramer thoroughly explained each item and what treatment he recommended. He did not try to push any unnecessary procedures at all. When I was presented with the cost analysis, I was free to make my own choices of what I wanted to do today and what could wait. I pretty much ended up doing most everything, including a deep cleaning, irrigation, laser treatment, a full crown replaced, and a partial crown. There was absolutely NO PAIN with any treatment, which is what we all worry about, right? If I could give Riverside Plaza Dentistry 10 stars, I definitely would. read more

First service is great by Dr. Kramer and Hygienist; however; they need a better bill specialist or someone who knows what they are doing. Olga is terrible at her job, it took over 1 year to get reimbursed because they didn't know how to bill a patient with two insurances (my daughter is insured by mom and dad). Had we given up on calling both insurances and gladly getting help from our insurance we would not have gotten reimbursed. Olga would avoid our phone calls by saying she wasn't Available and forget her returning them. Also don't let them get you by saying "you have great insurance" services are overpriced regardless. read more

After waiting an hour to be seen for a crown that came loose, I gave up and left. I would not recommend this place as they always keep you waiting for hours. The last time I was here for a cleaning and X-ray - that took TWO hours!!! I give up with this place. I had high hopes but NO. Don't come here at all!!!! read more

Carefully review your bill to verify that charges are accurate and consistent with your insurance coverage. After working closely with my insurance company, I learned that I was overcharged by $2,874.43. I requested a full refund within a week and the office staff responded by giving me a partial refund and sending me to a collection agency for $289. After almost three months with no resolution, I filed a complaint against the dental office with my insurance in order to get a full refund. The office staff had no sense of urgency to assist me with my concerns. The office manager, Olga, was conveniently on lunch, gone for the day, or on vacation when I called. Additionally, I learned from my insurance company that I was billed for the treatment of a root canal obstruction that was not justified. The dental care team was kind but I question the integrity and professionalism of this dental office and it's office staff. read more

Let me start by saying that I hadn't gone to the dentist in well ove a decade due to past trauma with previous dental offices. Secondly I am terrified of needles and dislike pain. I went in on a cancelation and saw Dr. Encisco he was great super nice, patient and explained everything. Different services were recommended but he was never pushy. The front desk girls were super nice idk about previous bad reviews on them they were excellent. But the star of the show was the hygienist I think his name is Eddy sorry I'm bad with names. I had to have a deep cleaning due to so much build up over the years. He was extremely friendly. He explained everything he was going to do. I mentioned to him my concerns and he took them seriously I never felt like he though me silly for being scared. I felt nothing not even the needle when i was getting numbed. He checked in with me frequently to ensure I was ok. I could tell there was someone waiting for him but he never rushed or at least i never felt rushed. overall i think it was about an hour or a bit less for the work he did and I mean I had ALOT of build up. My sister in law said where she went they took over 2 hours and her build up was less than mine and she had pain. You can tell Eddy likes his work or at least he makes it seem so. He deserves a raise or at least a bonus because of him i will return and send plenty of people your way. safe to say i will return i already had 3 people ask me about my cleaning i will send everyone here. thank you for removing my previous horrible experiences i had had in the dental field and places like this make me want to focus on my oral health. read more

Have been a patient for 2yrs. So disappointed with this place. They have trained Briana very well in a manipulative sales technique she uses well. My story is to long to post. But I will say. Please get a second opinion on any work needed and if they tell you your insurance does not cover. Call yourself and find out why. Went for a second opinion and my cost is 3 times less for the work I was told I needed. Plus make sure you get a in network provider. Briana will insist they are and try and get you to sign paperwork before you walk out the door. So glad I listened to my instinct. They also said I had no cavities and it turns out I have 2 cavities. Obviously they were going to let my teeth get bad so they can do some more work on me. How sad this makes me to know my husband and I trusted them. They just lost two patients. read more

I was searching for a new dentist and tried Dr. Kramer. He is a nice dentist, clean office, courteous front desk. However, I was given an estimate at my initial appointment and was going to be charged twice the amount initially quoted the day I went in for treatment. I had asked about a brown spot on one of my teeth and Dr. Kramer offered to change a silver filling for white and to redo the tiny filling - $234 each. This was with insurance. I decided to get a second opinion and was told that there was no need to remove the silver filling and that the brown stain was due to some unevenness on the surface of my tooth, but could be easily polished to remove the stain and prevent it from coming back. Total cost $0 Similar to another post, I asked for an email/digital copy of my xrays, but they said they only have paper copies. Strange, considering they raved about having the latest xray technology in their office. read more

Unfortunately, I am not able to leave this dental office a good review. My only advice is to listen to the other reviews about overpricing and just questionably unethical behavior. I would like to note that I use to work as a front desk person (the insurance benefits rep) a few years ago and I even let them know that before starting my appointment. Here are somethings that I did not like about this office: 1. Even though I explained to them that I use to work as a Benefits Coordinator, they still tried to up charge me. I gave them my benefits information beforehand and when Olga came in, she pretended to have my benefits information. She tried to explain to me that their in house CEREC crowns were cheaper than my insurance. When I asked to see the breakdown, they were trying to charge me $1300 for a CEREC crown and that under my insurance it was $1500 for a lab crown. I doubled checked and found out that under my insurance, the crown was about $350. I even told her I had a bad experience with CEREC while working for the Dental office and preferred a lab crown. I had to call my insurance company during my visit to make sure that the prices she quoted me was correct. When I told Olga about the price difference, she then tried to brush it off as a "system error"...right....because I never heard that one before. Everyone that works in Dental knows that HMO insurances charges within a certain range. So the fact that their system stated it would cost me $1500, should have been a red flag to her...AT BEST, she just didn't bother to double check my insurance plan in her system, which no matter what is a HUGE red flag. 2. I kept telling them I did not want to book my 6 month check up. I kept coming into for work and every time they would ask me. I have a very busy work schedule and my working hours change all the time...well I explained that at least 6 times and they kept saying that I could reschedule in the future but I kept declining it. Guess what...I get an email about...you guessed it...my 6 month check up. They booked an appointment after explaining my situation to all 3 front desk personal without my consent. 3. The dentist is nice but during my exam something she said really, REALLY, rubbed me the wrong way. Her assistant said "will this be a composite?" meaning "will we do a filling on this tooth?" and her response was "This is an HMO so it will be an Inlay". Basically because I have an HMO plan, they wanted to charge me for an inlay, which is outside of my coverage benefits when a filling would have cost me around $50, the inlay would have cost me almost $400. The worst part is I TOLD THEM I USE TO WORK FOR A DENTAL OFFICE. I knew what they were saying and they still decided to act like this. I even asked her if we could do a filling and she brushed me off. It's completely unethical for a dentist to recommended treatment based on my insurance and the worst part is that she just didn't care to say it in front of me. 4. I suffer from extreme TMJ, I had to ask her to be gentle several times but she was so aggressive during some of my appointments that she caused me so much pain several days after my appointments. She knew I had a lot of pain because she had to prescribe me pain meds to help with the pain during my initial visit. She knew that I was in severe pain when I went in for the visit but it didn't stop her from jerking my head around during treatment. 5. The front desk does not communicate with each other. I had to schedule a consultation with a specialist and while Briana told me it was free, Olga was trying to charge me. I explained it to Olga when I came in for my appointment and she said she would talk to Briana. I left my consultation and all Olga said was "have a nice day!" so I thought it was sorted out. 6 weeks later I get a notice in the mail that I owed $45.00. It took 4 days for Olga to call back, even though I would call everyday. She tried to lecture me about my insurance plan (ironic, isn't it? the girl that couldn't bother to check on my insurance plan in the first place, is now giving me a lecture on how my insurance works) and that she would wave this fee as a "one time exception". Overall, the wait times are long and unfortunately the cons outweigh the pros. The dental office is no one's favorite place to go but these types of experiences is why people hate the dentist to begin with. From my time in the dental field, I understand that they have a daily goal they need to meet and Im sure that is still the case today so Im thinking that's why they try to overcharge you. If you do go, be aware of your insurance plan and bring a copy of it with you. I definitely got attitude from this office for pushing back but at the end of the day I work hard for my money and I don't need to be pushed around by people that can't bother to double check the prices they are quoting you (this is me giving them the benefit of the doubt that it isn't intentional). read more

I have nothing but good things to say about this location! I have terrible anxiety about the dentist and haven't been in years. I was obviously very nervous about going, but everyone in the office was so welcoming and nonjudgmental. They took special care to explain everything happening and made me feel at ease. Ended up fixing two cavities (the process was very easy and painless!) and scheduling a deep cleaning to get rid of the build-up from having avoided it for so long. Special shout out to Dr. Bui, Juan, Rebecca, Olga, and Suzanna ! You are all amazing! Keep up the good work. read more

I have been using the services of this office for the past three years and have noted the front desk staff have become more and more about their systems and less about customer service. Today I had an appointment to have my teeth cleaned at 9:15, per the email reminder they sent out yesterday. When I arrived this morning I was informed that my appointment was at 8:45. When I showed the female receptionist with brown hair and glasses the email reminder for a 9:15 appointment, she snapped back my appointment with Dr. Kramer to get my teeth cleaned was at 9:15, but I was to be there at 8:45 for signing in a workup. I again pointed out their email changed the time. I was then advised I would have to come back at 10:45. The clerical service at this office has the poorest customer service and should be avoided. Dr. Kramer is a great dentist, but his staff and mountains of paper work make seeing him a nightmare. Because they an HMO Dental Office, they also about selling upgrades instead of the customer! read more

My experience was great from the dentist to the technician. Stephanie was very helpful and informative.

Amazing hygienist! I came here for a simple cleaning because of the yelp offer. I always felt like my dentists were not doing adequate cleaning for me, nor did they seem to take my concerns seriously. Came here to find out that my previous dentists did not do a thorough cleaning, and that they gave me a full analysis of my teeth! They took their time to rate the health of all my teeth and gums. Then gave me the full run down of all my options, and what they can do for me. My teeth have never felt better, and my gums are finally not swollen anymore! Definitely coming back here :) read more

I stopped by office to get a copy of the dentist's report from my last exam but they refused to give it to me saying that since insurance coverage had gone up in price I would have to do another exam. No amount of my explaining that I just wanted to know what types of procedures I needed so that I could plan what I wanted to do first mattered. Since I have to do a new exam I'll choose another dental office. I couldn't believe that they would no give me my own medical records read more

One of the best dentist I've ever been to. Dr. Kramer and his staff are professional and have always treated me with respect. I'd recommend his dentistry 100% of the time! read more

This place was amazing front office was very helpful Yadira the hygienist cleaned my moms teeth she was very nice and gentle and took her time to explain everything to her I 100% recommend read more

Horrible, horrible, horrible experience at all cost. These people make you wonder if they are really praccticioners. My wife and myself are mind blown with the type of procedure they did. I been talking to my insurance and them to come to a conclusion. However, i been getting the run around. Even the front desk Briana took my phone to went through it. I dont know if it was because i was going to leave a bad review. But im definately leaving one now. Administrator, if you see this fix the problem and do what is right. Dental malpractice was done on my wife anf myself. Excess cement and disconfort were left. This has all been noted! read more

Absolutely terrible.. after years of using them, and respecting their time (arriving an hour early to my apt), after waiting 45 minutes beyond my apt time, I was told to reschedule!! Took day off work, brought a designated driver (for anesthesia) and with total disrespect to my time and needs. Dr Hau walked in at 10:35 when first appointment was at 9! read more

I waited plenty of time before reviewing but won't be going back now for sure. They have charged me for a procedure they never performed. I brought this up in person and have contacted again through the website. Months later, still no response or correction in billing. Dentists were half rate at best as well. Awful experience, awful company. Go somewhere else. read more

Had to have OS today for wisdom tooth removal with Dr. Hou. I was very nervous to go under General Anesthesia, but the whole team made the process so easy. And before you know it he took out my wisdom tooth and I woke up from the anesthesia! Im grateful for Dr Kramer and the amazing staff at this office to make you so comfortable! read more

Today was my first time here and I was treated so great from start to finish. I've had major jaw surgery in the past and the team was so nice and understanding to the abilities I couldn't do. They were so kind making sure I was comfortable with all mouth positions. Dr. Enciso greater me from the waiting room. Diana was amazing from X-rays to polishing my teeth. Eddie was great for the small time he was with me ensuring I was okay every step of the way with the tartar removal. I am very particular about my teeth and trying new places but I was 100% pleased here. read more

I had put off going to see a dentist for almost 5 years before I came here. I had a few bad experiences before and I was terrified about the cost of seeing a dentist. I was also worried that they were going to try and sell me things I didn't actually need. However, I started getting localized gum pain in one quadrant of my mouth that just wasn't going away. I decided I would have to go in if I didn't want to do any more damage to my mouth. First off, I called to make an appointment and I was immediately satisfied with the experience. I spoke with Miguel and he was friendly and accommodating. Unfortunately, all of their open appointment slots were a few days out, so Miguel asked if I could just come in right away and he would tell the Dentist to wait for me. It was around 6pm at that time; they closed at 7pm. I was thrilled--Impeccable service. Still nervous, I came into the office and was pleasantly surprised. The office is very clean, and the staff are all welcoming. They got me in fairly quickly, especially considering I did not have an appointment. Everything after that was quick and easy. The X-Ray tech did a wonderful job; she made sure that I wasn't uncomfortable for longer than I had to be (sometimes the X-rays hurt the roof of my mouth). Seeing the Dentist was the cherry on top of this experience for me. I saw Dr. Kramer and he is hands down the best dentist I have ever seen. He came in, shook my hand, and asked me what I was having trouble with. Then he took a look inside my mouth and determined the problem. I love that he took time to explain to me exactly what was going on, how it could have happened, and what my options were to fix it. I got a strong vibe that he truly cared about his patients and their health. I had to make a separate appointment to come back and get a deep cleaning and laser treatment only around the few teeth that were hurting. I saw some reviews here where others claim that this dentist just wants to get money out of you, but I don't think that's the case. If they just wanted money, the Dentist could have told me that I needed the treatment in my whole mouth. Nonetheless, I will have to pay a sum of money for the treatment, but newsflash: DENTAL WORK COSTS MONEY. No matter where you go, you will have to pay some sum of money for your teeth, unless you have the best insurance around, it will cost you something. If you care about your teeth and your overall health, the dentist is definitely worth the investment. Overall, I would highly recommend this place. I had a wonderful experience and I actually look forward to receiving my treatment at my next visit. read more

Great experience, very nice dentists and assistants a special thanks to Annabelle Galvez who did a fantastic job installing my temporary crown she was very talented and did a great job! read more

This places primary concern is money. Everything they want to do is over the top. $59 exam and X-rays? Nope. Deep cleaning. Doesn't matter if you just had one yesterday. Crown? They want to redo it. My wife, myself and now my son have been here. My son got through everything just fine, but my wife mentions he's autistic, simply to point out he did well, and now they want to just refer him somewhere else. Why? Because they don't foresee being able to do extensive work on an autistic child and it doesn't benefit their pockets? She asked to complete the basic cleaning prior to leaving, but now it's $195. What happened to the advertised price? My boy acts no different, it was simply an observation by my wife. Add to that, my wife had her crown done here. Somehow I was quoted $695, but she went back and paid over $1,000. I understand the material differences as well, and this was no different. Seriously, don't waste your time here. The rent is likely expensive in this place which explains the need to push. I know front end is responsible for sales, but this place will just bleed you dry if you believe everything they say. I urge you to get a second opinion from an office that actually cares about the people they're treating prior to starting anything extensive. read more

I should have read the reviews before coming to this dentist. I decided to go here because I could hang out and grab some dinner qnd hang out at the Plasa after I get my teeth cleaned. The xray technician asked why I decided to come to the dentist, and I have her my reason. And I mentioned that I read the reviews, even though I didn't (I told her I saw good reviews). She was hesitant to answer, and gave a sheepish response. So when the hygienist came in, she said my teeth look like I have gingivitis (I get my teeth cleaned every 6 months religiously). She wanted a receptionist to give me a quote on laser cleaning, which would cost me almost $3,000 even with my insurance. Even a fluoride treatment would cost me an extra $50, even though no other dentist charged me for that service. Needless to say, I'll be going somewhere else. read more

I had my original dental hygienist for years and unfortunately she retired. I went to two other hygienist before coming to Riverside Plaza Dentistry and they were awful!! My daughter and I had an amazing visit and I finally have my new hygienist. Shanna wasn't only extremely personable, but was gentle on my cleaning as well. I am looking forward to my next cleaning. Thanks again Shanna it was great meeting you and my teeth feel great! read more

I have been coming here since I was in college. My first time here was when I had to get my wisdom teeth removed and I was sooooo nervous. Thankfully the staff was very friendly especially Olga, she helped ease my nerves. Overall my experiences here have always been great, I highly recommend this dentistry for their professionalism and friendliness read more

I have been with Riverside Plaza Dentistry for about two years now and I'm absolutely pleased with their service! Dr. Bruin has been very professional and has always provided me with multiple options for my dental health services. I love Olga, she is the office manager who is always ensuring you have the best payment plan and she's always so understanding and patient. She makes me feel like family which I love. I have to give a shout out to Shanna Miranda, my hygienist! She's amazing!! Having someone clean your teeth can be uncomfortable but she always makes me feel at home and she's always giving me tips on how to keep my teeth extra clean! My gums and teeth look way better than they were before I joined Riverside Plaza Dentistry! Thank you! read more

Horrible patient care services. Went in to Riverside Plaza for a first-time consultation. Was quoted a high price (several thousands of dollars) for a bridge. Contacted my insurance on my own only to find out it was a different price. They wanted me to advise the office to call them. Contacted the office and spoke to a young lady there who told me that I would receive a follow up call that afternoon from them - I never received a call. I then waited a couple of hours the next morning and still no phone call; so I had to follow up. I was told that the office manager would call (I believe her name was Olga); she did return my call and explained why they had quoted me their price. She also stated that she would call my insurance to verify costs and follow up with me. That was several weeks ago; I have yet to receive a phone call. One of the key rules to retaining patients or customers is to follow up with them when you state that you will. That was 2 times in a row that this office did not return calls when they promised to. There will not be a third time. I will not be returning. read more

I just moved into the area and I love this place! Everyone from the front desk, to the assistants, to the Dr. They are so friendly. I appreciated that the dentist explained everything he was going to do and what he was calling out to the assistant instead of leaving me confused about what they were talking about. Something I really appreciated is that they didn't make me feel uncomfortable or that I "waited to long" to come to the dentist. (I haven't been to one in 2 years). They are very professional and friendly, make you feel like they are your friends & truly care!! I absolutely love this place & will recommend it to any friends/family that will be looking for a dentist! read more

friendly staff and clean office. everyone was really nice. i have a very positive experience

Holiday seasons are always hectic and this thanksgiving was no exception. During thanksgiving dinner I broke a tooth and was in extreme pain. Dr. Taka was able to get me in the very next day and took care of all my problems. He was quick and efficient and got me a new crown on the tooth within a couple hours. It was the best experience I had ever had at a dental office. During the entire procedure, Dr. Taka made sure that I was comfortable and wasn't in any pain. I will be coming back to this practice any time I have any dental needs. I will be referring all of my friend and family to come see Dr. Taka! read more

Dr. Kramer is a very nice, knowledgeable dentist. He has an unusually good personality, especially for a dentist, and has great manners. We had a very good consultation with him for my husband's implants, but ended up having to move out of the area abruptly for specific reasons. For that relocation reason, and because the implant procedure was going to be a lengthy process, we decided not to go here, but rather to a dentist in the place we moved to. We very likely would have gone here had we not had to move. It's a very nice office with nice people. read more

This was my first visit and it could not have gone better. I had a broken filling/tooth, and was able to get an appointment for the next day. The treatment plan was discussed with me completely. I was given multiple options with different price points. Every person I interacted with was kind and respectful. Highly recommend! read more

Yesterday, I had the best new patient dental visit in a long time. The office staff are very nice. The hygienist was very pleasant and gentle. Dr. Kramer was informative and too time with both me and my youngest child. Moving my entire family to the practice! read more

I saw Dr. Taka Fujimura for my dental work. He's fast, gentle and knows what he's doing! I felt very comfortable and confident in his knowledge and skills. 10/10 will recommend him to all my family and friends!! read more

Excellent dental office the check in process was easy & comfortable so too was X-rays then the dentist & hygienist were caring gentle and personable read more

I always have a great experience! During these difficult times, the staff have really stepped-up to ensure your experience is positive! Dr. Kramer is a true artist! He is not happy until everything is perfect! I appreciate how my time is respected and the great care I receive. read more

I called to book a new patient exam and they were able to get me in the very next day. The office was modern, clean and the staff was very friendly. I got a full set of x-rays and after a consultation it was determined that I needed a deep cleaning and to have a tooth extracted which I already anticipated. The Dentist was very friendly, easy to talk to and laid out my care plan. I was surprised to have all this done on the same visit. I was completely satisfied with my visit, looking forward to continuing with my plan of care and would highly recommend Riverside Plaza Dentistry . read more

Still amazing. I had an appointment at 9. Wife called last minute and they scheduled her at 8 am. Got here at 745 and wife and BOTH started. Seriously this place is family. Such amazing people and staff!!!! Courteous, polite and the best technology. The procedures are very respected and controlled. They numb you perfectly. I ALWAYS fall asleep lol. Good stuff. read more

After coming here to get my teeth cleaned on September 14th, I received another bill. I now owe Riverside plaza dentistry $360 more according to what Cigna told me over the phone today. Unbelievable. These people have no moral compass. After my last complaint. Office manager Olga called me and told me that she spoke with Cigna and I don't know them anything. What she didn't tell me is that I owe Riverside plaza dentistry that money and not Cigna. After a lengthy hour long phone call with Cigna this morning I figured that out. I don't know why I would owe anything for a teeth cleaning that I paid out of pocket for. Which during my phone call with Olga was told I'd be refunded. I was refunded $46 of my $68 and now I have another bill for $360..... Apparently my insurance doesn't cover The teeth imaging they did at Riverside plaza dentistry immediately after doing my x-rays. Nobody in Riverside plaza dentistry office told me that my insurance didn't cover that service before rendering that service. Riverside plaza dentistry listen up: that is your responsibility to let the customer know and I don't owe you anything for the imaging. If that charge does not get reversed, my next stop is the better business bureau. I'm not playing games with you guys anymore. Also, I had overpaid my balance after making my payment in May of this year on the finance for my crown replacement. Riverside plaza dentistry, why have you been taking the $95.40 every month out of my bank account after my balance was paid off? You guys told me that my insurance did not cover the crown but they ended up paying you guys $1,277. Instead of stopping the payments once my account was paid in full you just kept taking money out of my bank account. I'm filing a complaint with the better business bureau. I want my money back! read more