Mr. Bang is great. Friendly, courteous, and knowledgeable. He quickly diagnosed my watch problem…read moreand serviced it at a very reasonable price. I will return for my future watch needs!

Excellent service and fast, highly recommend. Mr Bang was friendly and courteous, I will go backread more

Want service so fast that it will make your head spin? Have a stopped watch? If so, make your way…read moreover to Watch & Band Clinic for what must be the world's fastest watch repair. A bit of a time addict (you should see me pounce for the metro train one of these days), I came in desperately wanting to get my watch going as not having it functional was cramping my commuting routine. Well prepared to part with it for half the day, I indicated to the man behind the counter my problem and--before I could even ask when it will be ready and for how much--he disappeared in the back. Mouth still open mid a would-be sentence and a bit curious about this approach to customer service, I waited no more than 3.5 minutes. The man re-emerged with my revived watch and charged me ~$12. Mind you, during this time, he was able to serve 3 customers in parallel--me and someone else while addressing questions the other in-store visitor was asking and answering the phone. All this, while looking very casual and not at all rushed (aka, mad skillz). Although I dare hope that the battery lasts a long time, future watch repairs are coming here for sure. A little treat greeting me on my walk back: in that short time, he even managed to switch the date on my watch! Now that's attention to detail!

Terrible. I have a small desktop clock from Kate Spade that's motor had stopped working, and I…read morethought I'd try a watch repair place to see if it was fixable. This was near my work so I decided to give it a shot and I wish I had never gone there. 1. It took my THREE times to even drop it off. Every time I went (during business hours) I was told the repair man was not there so they weren't sure if they could accept it or not. I would be told a specific time to come back (say, "He'll definitely be here on Wednesday afternoon") and every time it was the same deal. 2. Finally, the repair man was there and looked at this small simple clock and said they could simply order a new part and replace it. I was told it would be ready in a week and I'd get phone call. 3. More than a week goes by and I don't hear anything. So I call the store, and am told they haven't been able to fix it yet. Check back in a week. 4. I check back in a week and am told they've had to special order a part -- and they will call me and let me know when it's ready. 5. Fast forward many weeks, still i have heard NOTHING. I finally call them again and am told "oh, we couldn't find the part, we can't fix it." So what happened last time when you told me you had ordered the part? It's now been MONTHS and I could have gotten this taken care of much faster somewhere else. Terrible communication and customer service. Unable to repair a small clock. Don't waste your time.

I went back to Allure and they took really good care of me by exchanging a more pricey item without…read morecharging the difference. I will definitely go back to do more business.

One of the best jewelry stores in PG County! The customer service is the best, they are dedicated…read moreand treat all their customers the same. We will be shopping here for all our jewelry needs. No need to look any further!

Excellent customer service and the staff was friendly and personable. Considering having them to…read morecustomize my wedding rings.

I just went to ask how much they could fix a brooch, they started to "fix" it, they damaged my…read morechain and they didn't solve it. They wanted it to be another day. They were not responsible for the damage. Be careful solo fui a preguntar cuánto me arreglaban un broche, la empezaron a "arreglar"me dañaron la cadena y no resolvieron. querían que fuera otro día, no se hicieron responsables del daño

What's a birthday, Christmas, or regular Thursday in April without a little blue box? I treat…read moremyself and my daughter at least once a year, and this trip was for my birthday. The team here was incredibly helpful. Initially, I came in to buy a ring, but I changed my mind and eventually settled on a bracelet. My Client Advisor Chad was kind enough to recommend cleaning and a silver polished towel/rag. Despite my extreme indecisiveness, they remained patient and friendly. However, I must admit that the prices have tripled in the past six years for some items (no fault of this location). I understand that the price of precious metals has increased, but sheesh. All in all, I still believe that buying a gift for yourself or a loved one from Tiffany's is the best gift idea. And coming in-store to a location like this instead of purchasing online makes the experience more memorable and special.

I brought in a pair of chainmail earrings to be cleaned. This service was free of charge for…read moredecades, but I was told it no longer is. I understand change. But when I picked my earrings up today they looked as if they hadn't even been cleaned - they look exactly the way they did when I brought them in. This is the first time I have had a bad experience at Tiffany. Terribly disappointing.

I purchased a secondhand Aqua Terra on Chrono24 because I needed the 36mm size (it has since been…read morediscontinued) and took it here to have links removed from the steel bracelet. Christina assisted me with this and honestly it could not have been any better or more professional. She greeted me, handled the piece with care, took it to the back. Within minutes it was exactly the correct size for my wrist. She even went the extra mile and set the time and date! And best of all, they did not even charge me for any of this. Really appreciate her help!

I ordered and purchased a leather wrist band at this location. While the leather band is beautiful,…read moreit didn't fit perfectly but I was assured that was the correct size. I later learned from the boutique in Tysons corner that the band was too large for my wrist and should have ordered a smaller one. I was disappointed to learn that I had misplaced my trusted in the DC boutique, which is particularly managed by a third party. I recommend driving to Tysons for expert service.

I was writing my review for Ballston Mall (which sucks) and realized I should do a review for…read moreExpress Jewelers. I really like this place. I have used it for several watch battery replacements as well as to have the band on my Wenger tightened. But don't that the name fool you. They are not express unless that is what you need. When you need or want them to take their time they will. You see this is the place my now hubby learned about rings and designs and got comfortable making a decision. They were nice and helpful, he learned a lot and in the end felt good about his decisions. They were never pushy. They helped us find designs we liked and that messed well with our personalities and preferences. I hope they continue to exist for a long long time, after all we plan to get anniversary rings. Good place for guys to learn about engagement rings.

Love the new store! Definitely a step up from the old Ballston location…read more I've been buying from Raul & Donald for years, and they are simply the best. Honest, professional, and personable. They have handled pretty much everything I've needed. New items, custom work, engraving, repairs.

They fixed my watches quickly and for a reasonable price, but damn, I have rarely felt such obvious…read morehostility. I think I'll find another jewelry place to replace my batteries going forward.

One of my favorite things about Mount Pleasant is that everything that you might need is…read moreconveniently located on a stretch of about three blocks. I had had a couple of watches that needed batteries replaced, One whose wristband needed fixing, One whose movement needed fixing, and another that needed resizing, and I had been letting them sit for almost a year, untouched. Then I noticed this place next to the laundromat that I wash my big comforters at. I totally expected getting all of these watches dealt serviced would cost me a few hundred dollars, and here it cost less than $50 for all the battery and strap work, and the more complex repairs were less than $50 apiece. And it was all done within just a few days. It's actually been a few weeks since I had this done, and I'm very satisfied with this place and their work so far. And, it's right around the corner! I plan to come here whenever I need jewelry or watch work done. You should too.