This is an amazing assisted living Facility in Fox Lake…read morewhere residents can feel like they're "home". Staff goes above and beyond and they have an amazing activities department.

Don't trust them. They'll sell you by being all sweet and kind and then when your loved one moves…read morein, has a behavior associated with the population they help service, they'll kick your loved one out and tell others but NOT you. If you state you know "all about xyz", then you should understand all that comes with it, right? There should be no shock, right? Their staff is unfamiliar with the disease, cannot handle their residents, and then you're left trying to find somewhere else that IS fit. And we sure did. So perhaps I should count my blessings? I think so!

I've only been living here since last year, but I'm so very happy to be here. Every single day I…read morelook around at my place and give thanks that I chose to live here. I was widowed a few years ago, and could no longer maintain our house of 39 years on 1/2 acre. I'd looked into other places, but after having a tour at Westshire, I knew this was it for me. I have friends who've lived here for many years, and I know they're happy, so I had no doubts. There are plenty of activities and some of my friends just love them, although I haven't been active in any. However, I know I can at any time if I want. Community lunches (optional) are served twice a week, and periodic health check services, etc. are available. So, you can choose how active you'd like to be. Personally, I love people and am so glad to stop and chat, but I also cherish solitude. I live in one of the condo units, and have never been bothered by noise from other units. My balcony overlooks the woods, and I love watching the turkeys, sandhill cranes, deer and so many birds. More often than not I 'share' the nature path with the cranes and turkeys. In the winter when the leaves are off the trees, I've got a perfect view of the lake, and can see the ice fishing shanties. I just love it! And I was thrilled to watch Independence Day fireworks from my own living room and balcony, close up and personal! Wow! As I've lived in Delavan for 40 years, one of the pluses for me is to walk to my bank a block away. So I've got the country and town together. I'm in my mid-70's, and I accept that I'll be getting frailer as time passes. There are home health services through the Aurora and Mercy health systems, so that's reassuring to me. I've read the other review here. As I haven't been here long enough to know what happened with the party who had such a nightmare receiving the end of contract money, I would assume this was a one-time debacle, as I've never read or heard of lawsuits against Westshire for reneging on their contracts. This is a nonprofit organization with legal checks and balances, so whatever happened, I sympathize with the party, but can't imagine it's an ongoing problem. Let me end by suggesting that you come and take a tour. Bring a list of questions, concerns, etc. to ask the management. And especially, meet some residents and ask them for their opinions of this place. What do they like about it? And what don't they like (nothing is perfect, so see if there are any grumbles). That would tell you more than any review could possibly state, and you'd then have a much clearer idea of whether you'd like to live here. As for me? This is my beloved home from now the end of my days!

Nice place to live, but beware when it is time to leave. They are contractually bound to buy out…read moreyour lease at the sooner of the re-leasing of the unit or 18-24 months after you turn the unit over to them. Tish Lux is the exclusive broker handling the leasing. She is completely unresponsive during the process and won't respond to phone calls or emails from past residents or their family inquiring about the status of the re-leasing efforts and their money. In our case, we just learned that they had re-leased my mother-in-law's condo sometime in the fall of 2016 and never sent her the money she was due or contacted her. When we finally sent a threatening letter we got an apology and check in April. We had called Tish numerous times in the intervening months without a return call, yet they claimed they didn't know how to reach us. If this is how they treat a person who used to volunteer every week in the office with Tish, I can't imagine how they would treat a regular resident.

Even though I was there last fall, I'm still in awe of poor care I received…read more There were a few caring care takers but the majority couldn't care less. I needed help during the night and waited an hour for someone to come. They acted as thoughi just woke them up. I got a guy's food the first night I was there. I called my husband crying o geet me out of there. In a rehab facility now and it's like night and day People actually care about me!

Staff kept "misplacing" paperwork, had to go in countless times to redo it. Last time I went in a…read morewoman was screaming from in her room and none of the staff moved a muscle to see what was going on.

Very happy here, very good choice for resident's and families. There is very little minor issues.read more

NEVER GO HERE! terrible place, understaffed and the CNA's do not care about you. Let you sit and…read morewait to use the bathroom over an hour until someone came. As for the billing staff, I am being charged for what they call an "incontent" package. As they explained diapers which I never used. Also, they bill you to rent the wheelchairs. Terrible management. After 2 weeks they wanted me to leave because I was non weight bearing. I did not even live in the state of IL and Michelle basically said sorry we are not a hotel. You can come back when you are able to walk. They billed me over 12,000 for 4 weeks stay and are still trying to bill me for things I never used. I feel bad for the people that do not check their bills . STAY CLEAR OF THIS PLACE

My mom was battling cancer and was put in hospice care. From the minute we arrived at the facility…read morecare providers were by our side every step of the way. She was under the care of Journey Hospice in the Victory Lakes rehabilitation building. The facilities are well run, very clean, and the grounds are beautiful. The staff that we worked with couldn't have been more accommodating and caring during our delicate situation. My family and I have nothing but positive things to say about The Village at Victory Lakes and Journey Hospice care.

Have used Mercy, Delavan for 20 years. Have always had a good relationship with the staff. Always…read morebeen professional. Had rotator cuff and carpel tunnel surgeries. Both successful. Have routine care there yearly.

My wife went here for her first physical and had a horrendous experience. The staff were…read moreunprofessional and disrespectful. Her physician was misleading about appointment costs and intentionally coded the visit incorrectly to evade insurance coverage. Truly disappointed that we have an institution like this operating in the community. If you choose to visit, please proceed with caution and verify everything the staff tells you with a third party.

Dr. Ouska-Grififn was the best! I had some pretty bad foot pain and she helped identify the issue…read morerelatively quickly. Her office is located in the loop, so easy to get to. She examined everything very thorougly and was able to explain the exact problem, how to treat it, and how to prevent it going forward. She was very methodical with her tests, I could tell she never leaves a stone unturned and looks at every possible cause of injury. If i ever have foot problems again, I will go back to her without question.

I've been happy to live for many years in Chicago, where one can find virtually any kind of doctor,…read moreand there are lots of choices. I like that, because I'm choosy. Generally, it's been easy to find really good doctors... but when I needed a podiatrist! Wow! It's like the Wild West out there in Podiatry World. You can wind up with someone who will do you more harm than good. How do I describe the sinking feeling you get when you realize that a doctor in whom you've placed your trust actually does not know what s/he is doing? After these early bad experiences, it was such a relief to find Dr. Florence! She is everything you want a doctor to be. When she took me on as a patient, it was a full-out commitment. She had my back from the first day until... until, sadly for me, she left Chicago. Her dedication and professionalism are exemplary, and you Wisconsin folk are lucky to have her now. If you have a foot problem: Do not pass 'Go'...... Go directly to Dr. Florence.

Oak Hill is a very lovely place, My mom has been calling it home for at least a couple years…read more I am a regular visitor, mostly everyone knows me and I love to stop and to chat with the residents and staff. There is a lot they offer to everyone, there's daily programs, bus trips on Tuesday and Thursday, special entertainment, students who come weekly to interact with everyone. Participation is encouraged, but not required, everyone is different, after all. I encourage my mom to participate and they usually have someone come and escort her to activities. Mom has had her medicine well managed, and I felt that wellness staff has been attentive to my mom's needs for care as they come up: from monitoring her heart to helping her brush her teeth and cleaning her room. I've worked with the Financial side of things, discussing what's next when mom transitioned from private pay to Medicaid and adding their dental coverage, and new medical plan. I love that everyone can have their pets, my mom has her kitty salsa, everyone is welcome and everyone is celebrated for what they can do. I've been impressed with their transitioning throughout the Covid pandemic, keeping the residents safe and Covid free. This has been so very difficult! Maybe things aren't always perfect, we are but human. I see that the team at Oakhill from the Kitchen, Leas, Wellness Center, Housekeeping, front desk and everyone in management, work hard and care for everyone. I feel like they make a special effort to give the residents a good experience every day. I'm there so frequently, people are always telling me stories about my mom. There has been some management changes due to retirement, and I think once everyone's adjusted it will be wonderful to see the new ideas from everyone. Oak Hill has a bright spirit about it, I definitely recommend it. check out their facebook page to see the many events that they have. Their focus is the residents. The residents also have a resident's council that gives ideas and opinions of what they'd like to provide input into. I am glad my mom lives here. I highly recommend checking them out!

My Mom stayed here for 6 months. We found the management team rude, slow to respond, disorganized,…read moreout of touch with the resident needs, lacks experience and compassion, and were extremely difficult to work with. The nursing staff denied receiving emails that it was proven they had received, resulting in delays in care. They regularly had issues with managing medicines, and when we attempted to engage them, it took several days to respond to inquiries. The finance team refused to acknowledge their error, and then treated us rudely like we were at fault, and showed absolutely no compassion during any interactions. The general manager was rarely in the building, and failed to engage with us when we had issues with the management team. From a facility perspective, the 1st floor hallway always smelled like urine, and there were several weeks where temperatures in the resident rooms were under 60 degrees and they refused to turn on the heat or provide space heaters, blaming it on the costs. If there was any bright spot during her 6-month stay, it was the housekeeping, receptionist, and dining room teams - at least they were friendly.