Great place they will not steer u wrong love them guys dis Kyle been dealing with them good ppl for…read moreyears

Very good car wash for a great price around. My car came out so clean and they put in the extra…read morework to get all the dirt off before my car went through.

I ordered a mid-priced wash and was happy with it. The fragrant soap aroma in the final stage is my…read morefavorite part of this wash. Getting a free vacuum afterwards makes this car wash a great value. It's the car wash I like to visit when in the area.

Service is excellent! Value is wonderful. Everyone is very helpful and polite. Cars come out…read moregleaming!

It was really easy to use and it's actually really fun to do haha. My sunroof is broken and i don't…read morewant to take the chance of water getting in my car so i love going here and cleaning out my car

From the owner: Accepting new customers today!read more

My wife and I have been loyal customers of this location since the grand opening. We only use the…read moreservice during the winter to keep de-icing salt off our vehicles, so we subscribe to the monthly plan--$24.99 for unlimited washes. Recently, I noticed some unusual charges in my bank account. After looking into it, I discovered that my wife's car was being charged $16 for every single wash, instead of the monthly rate we originally signed up for. When I checked the app on her phone, I saw there is now a feature that allows individual wash purchases. Somehow, her account was switched to that option without our knowledge. I contacted the corporate office and explained the situation, but they claimed they could do nothing and told me to contact the specific location. When I called the location, I spoke with a very smug representative who insisted that they "always explain" that individual wash purchases incur per-wash charges. I explained that no one had spoken to either of us--we signed up through the app and never interacted with staff at the location. For context, their top-tier unlimited wash plan is $34.95 a month, allowing daily washes. Yet in just five weeks, they charged my account $96 for individual washes. I proposed a simple, reasonable solution: keep the $34.95 monthly fee for two months and refund the difference. They refused outright. This was not an accident, and their policy claims they thoroughly explain charges--something that did not happen. Despite seeing two years of consistent monthly subscription use from both my wife and me, they chose to prioritize an extra $25 instead of retaining loyal customers. I told them they could enjoy the $96 because we will never spend another penny at this or any Tommy's Car Wash location. There are dozens of monthly car wash options across Metro Detroit, and I strongly recommend avoiding this company. They clearly do not care about their customers. It's disheartening that customer service has fallen this far. Even when presented with clear evidence of unusual charges completely outside our normal usage pattern, they were more concerned with squeezing a few extra dollars than doing the right thing. Absolutely incredible--and profoundly unprofessional. I only wish there was an option to give zero stars. But as you can see from their star rating, I am not the only person that has had an issue with this location and the way that they treat their customers.

Ripped paint off my truck, broke my mirror and one of the brush rollers slammed into my bedside…read morehard enough to dent it all in the same wash

I have a monthly membership at Downriver Car Wash and have been faithfully going there for a while…read morenow. Yesterday did not disappoint when Kevin helped with detailing on my H3 so I could enter her in a local car show! I have an appt. next week for a clay rub and wax to protect the finish before another hard Michigan winter. These guys are great, check it out. They prep the vehicle BEFORE it goes through the automatic wash and it comes out clean every time. Many car washes won't touch my H3 with a 10 foot pole and that's fine with me. My oversized tires fit in their newly updated track system no problem! I have no worries when I'm going through the wash! Check out their detail services, monthly memberships, and state of the art car wash equipment! The free vacuum area has spray cleaners and towels you can use to finish up the job! They are here to help and they truly live up to that claim!

My car got scratched so bad today. I know these places never do anything about that, but just a…read morewarning. It's a black 2024, literally need paint correction now

Very poor customer service. Poor response time and do not answer phone calls. Worker did not know…read morehow to cancel my subscription.

Every single time I've come into this car wash. I have absolutely loved it. They get my car so…read moreclean and have great service. And they're super affordable.

2nd time i come thinkin it'll get better. Till this day the front of my car, my side mirrors the…read moreback with dust. The worst car wash

I've been complaining about the tunnels in this car wash for months. The brushes are not turning…read more They've been having hydraulic issues for months the brushes just drag along side of your vehicle. It never comes out clean. The boys are working hard, trying to wipe dirt off your car, which is scratching your paint because the owner refuses to either shut it down or repair it.

Lone lines during the winters and Wednesdays suck. But overall the are the best car wash in town…read more Plus you can get a quick lane pass. It's not a bad deal. I like to keep my car clean. Put away your shopping carts at stores people and don't bang your doors into mine.

Very poor customer service!!!!!!!!!!!!!!!!!!!!!!!!!! Obvious that blacks aren't wantedread more

Tried cancelling my service in Sept 2024 via the one and only method available - email. I have then…read moresent two follow up emails and have been charged each month since then with no responses. When you visit the site the employees tell you they have no access to the system to make changes and can't contact anyone who can. You can't get in touch with anyone via phone. If anyone else has this problem reach out and we'll build a class action if needed. At this rate I'll be charged for the rest of my life. Action will be taken if they don't contact me back.

Wow.. I am so sad that I have to update my review. I'd say get the less costly car wash and do your…read morewheels/ Rain-X yourself. Otherwise you'll just be giving money away. Especially if you have a larger vehicle. Tire shine is great for cars with lower profiles... highway robbery for all others. They are aware of the issue, that's what makes it so bad.

Excellent storage facility! Offering large and smaller units at affordable prices. Safe and…read moreorganized. Staff are great. Highly recommend for your storage needs!

Great service, overall. They walked me through the lease understandably, gave me a TON of options…read morefor payment, and made sure I was 100% confident before I walked out. The unit itself is great. There's a light bulb in my unit, which I love! I've stored before at other places, and it was just pitch-black inside the units. Also, I LOVE the 24-hour kiosk. I sometimes work erratic hours, and they cater to my needs. They've keep the whole process simple and easy.