Last week we purchased a brand new Buick Verano (our second Verano in the last 2 years) from Rizza. As expected, the process was quick and painless. Our salesman Tom I., was extremely educated on the product line and had the answers to every one of my questions. I never felt pressured or rushed to make the decision to purchase. He listened carefully to our needs and was able to locate the PERFECT car and was even able to find rebates that other dealerships did not. The rebates totaled almost 25% of the total cost, which still blows my mind. When it came time to sign, Mike L. In finance may as well have turned water into wine. He was able to get us 0% for 72mo where other dealers couldn't get us below 9.5%. The car was detailed and delivered to us in no time and Tom took the time to explain every option and even set us up with the On-Star sytem. Days later, he called to make sure that we were happy with our decision and to let us know that he was there if we needed anything in the future. His attention to detail has definitely left us feeling happy and comfortable with our purchase. This is our 7th Buick and our 4th from Rizza. We ABSOLUTELY will be back. read more

See all

My husband and I recently purchased a new car from this dealership. Our overall experience was fantastic. Our salesman Jalel was extremely professional and patient, at no time did he make us feel pressured. We were able to test drive a few different models, and he gave us tons of information on all the vehicles we looked at. If your looking to buy from this dealership, ask for Jalel, he is awesome! read more

I could not agree more with the previous reviewer....this car dealership is great. I'm sure you all can relate to having horrible experiences buying a new or used car/truck and simply dread ever having to go through that process again. That's where I was when I decided to trade in my truck and car for a new truck. Starting with my initial phone conversation with Joe C. in sales to walking out with my new truck....everyone was just a pleasure to work with and what dealership service crew cleans out your trade-in and places everything in the same spot of the new truck? These guys did and I couldn't believe it...just wonderful. Granted, I would have loved more for my trade-in's but who wouldn't. There is a price to pay for the convenience of not having to deal with "for sale by owner" and as long as you keep that in mind...you'll love the experience of trading in and buying at Rizza Cadillac Buick GMC. BTW, I was lucky enough to get the very last 2017 Sierra 2500HD Diesel and she's a beauty!!!! I could not be any happier. Seriously, go see or call Joe C. you won't be disappointed :-) And....I will be taking this beauty to be serviced here until the day I move out of Illinois, which won't be anytime soon. read more

I loved my experience. It was my first time leasing a car and Sam was amazing. He helped with all the questions and concerns I had. I was certain that I had made the right decision coming to your dealership. I would definitely recommend to everyone looking for a car! read more

I was looking to purchase a used GMC Terrain and located a 2014 used GMC Terrain on the rizza cars website. I was contacted by one of Rizza cars website salespeople Iris. The vehicle was listed for $23,950.00 I offered to purchase the vehicle for $20,000.00. Iris advised she would speak to her sales manger reference my offer. She contacted me and advised that my offer was reasonable and it would be accepted. I asked if I came into purchase the vehicle that the price would be $20,000.00 and she said yes. I went to rizza Cadillac and test drove the vehicle and agreed to purchase the vehicle. Upon speaking to the sales manager I was advised the vehicles purchase price would be $23200.00. The sales manager advised that rizza would not honor the price but would lower the price to $22200.00. I refused to accept the last offer. Rizza Cadillac failed to honor their verbal agreement they originally agreed to. Stock number on the vehicle is 8722p. Rizza needs to honor the price of $20,000.00 they originally agreed to. Respectfully Steven Unger read more

This location also has the Hummer brand for now. Made a deal on a vehicle and even put down a retainer payment. According to Yousef, the salesman, the manager sold the vehicle to someone else behind my back. Their excuse was I didn't return their phone call the same day (it was the next morning). I was told that the new buyer for my vehicle was on his way to buy the vehicle. Since they sold it to me and the new buyer wasn't there yet I believe they should have reversed the decision. But not in their mind. I didn't want to give them my business for a luxury vehicle at that point any way, so I didn't push. Obviously they sold the vehicle because they got a much higher price. I had a great deal before they reneged. read more

One star is too many! I would give them negative stars!! I was all set to go lease a 2011 Buick Regal. I had already negotiated the down payment, mileage allowed, monthly price, and term for the lease via email. I was satisfied with the deal and came in to purchase. As soon as I came in, he told me that car was no longer available, they just sold it today but that he could show me other cars for more money. Typical bait and switch! Once he knew I was not interested, he offered to order the car from another dealer if I would start the credit process and put a few hundred dollars down. Are they kidding me? Put money down on a car you don't have and I cannot even test drive? DO NOT WASTE YOUR TIME! read more

I am writing this review to let people know what an awesome experience I had when purchasing my car from Rizza Buick GMC Cadillac. I had been looking for a Cadillac CTS for a few months; researching prices and dealerships. When I found a car I was interested in at Rizza, I went in to look at the car. The sales staff was very warm and genuine. I was asked numerous times if I was being helped or if I needed anything. When negotiating the price of the car, I had the opportunity to meet the manager, Jim Allegretti. He was very thoughtful and determined to help meet my price and payment needs. Buying a car can be a stressful experience, but the management and sales teams at Rizza were fabulous and made me feel welcome and confident in my car buying decision. I will definitely buy from this dealership again, and highly recommend Rizza to anyone searching for a car. They are kind, courteous, and concerned about their customers! Thank you so much to the staff at Rizza for such a great experience! read more

They are going thru a remodel and I mistakenly thought that things might be different after 4 years. Our associate seemed helpful. We told him what we were looking for and said that no one in the county has any V series cars until next year. Then he went on to say that Cadillac is remaking their brand to be more exclusive and if you see a car you want, you better purchase it or your out of luck. WOOOOW! Not to be an educated consumer or anything. But The CTS and ATS V's haven't come out yet. So you didn't sell out of anything that you didn't have. I was looking for more information from the dealer than I could find online. Secondly, I as well as anyone else who can read knows that Cadillac is the only luxury brand that has had a sales decline. I went into the old Hummer showroom to find my salesman and he was getting grilled by the sales manager. They both stopped as they were talking about me. The second time I went in the SM had his foot on the tire of a car. Like they used to do in the old days when they didn't want you to leave. And he was surrounded by three other associates that looked at me like a dog on a pork chop. I had enough. The clincher was the stickers on all the used vehicles that says Rizza's no haggle pricing. But they were all blank. I suppose your salesman walks around with a Sharpie and fills it in as he/she is profiling you. Nice new remodel. Now would be about that time to re-train or get rid of the old wood. I have never been treated like this at Lexus, Mercedes, Audi or BMW. But then again. They don't have combo dealers with Buicks and GMC's piled in their lot. read more

The worst...they lie and cheat. Its true what everyone says about Rizza. STAY AWAY. Said they performed service on my vehicle I purchased from there. They did not, but said they did. Bold faced Lie. Now asked to talk to GSM Jeff and he would not talk to me. This is the reason people dont trust dealers. They lie. ZERO customer service. read more

The salesman are arrogant and condescending. Terrible, stay away. We looked at a couple of SUVs and left after the salesman seemed bothered by me asking to get some keys for a test drive. read more

Satisfaction guaranteed! Towed in and repaired within the day. Kinda costly but what dealership isn't. Well worth the money!

Recently bought a Chevy impala they worked with us on a price we could afford. Marty nowak was a nice guy to do business with .

Greatest experience, my sales person was great very knowledgeable and very personable. Definitely recommend seeing Steve for your car needs.

Rizza likes to make promises and after you drive off the lot with your new vehicle they could care less about you! When we purchased the car we were told by Aurelio (sp?) that he would locate a cargo net for our vehicle since it was not in our vehicle. Needless to say after months of calling him & his promises that we would have one by the end of the week (this has been going on since Jan 2016 and we are in the month of April) we have yet to receive it. We have left messages with the general manager with no response. This may seem unimportant to Rizza since they do not return our calls & their endless promises but it's important to us!!! read more

To whom it may concern. On Jan 3, 2014 I bought a 2010 SRX Premium car from Rizza Cadillac from whom by the way I've bought 4 cars from over the last 12-15 years. Mostly Acura and from Rizza Acura. This Cadillac SRX has been a problem child since we bought it. About a month after the purchase my wife was driving the car and reported that the check engine light came on and the car was driving rough. She could not go very fast even with the pedal mashed to the floor. We contacted Onstar who quickly informed us that there were 4 error codes related to check engine and that I should call roadside assistance. We called roadside assistance and the very next day the car was in for service via tow truck. Several hours later I get a call from Larry Morency informing me that the problem was not a problem that they could bill back to GM. The problem they found was a rodents nest in the undercarriage of the vehicle and some wires to the fuel injection harness were chewed on and needed to be replaced but could not be billed to GM. I was baffled and in utter shock. Anxious to get the car fixed I filed an insurance claim paid my 500 deductible and got the car fixed, or so I thought. Car drove better but not great. We suspected that the Rizza dealer had not given our vehicle the service inspection it should have and proceeded to take our car to Arnie Bauer where we spent 1200.00 for tires because they informed us to properly diagnose the vehicle for the issue we described they recommended we replace the 2 front tires. Apparently Rizza sold me a car with 2 and I quote "shot tires" well since replacing 2 tires is not as good as replacing all 4 that's what we did. We've had the car back now maybe 2 weeks and the check engine light and the initial problem we reported to Rizza about how the car would not accelerate is back. To say I'm very disappointed is an understatement. I'm am in complete disbelief. I no longer want the car fixed I just want my money back. What I paid for the car and the 2000.00 I put into it. I'm driving the car back to Rizza Cadiillac tomorrow morning. read more

These guys play a lot of games when they sell a vehicle and I would not go back to buy a car there again. They move you from room to room while you are there to make things more confusing. They quote you a price over the internet and then jack up the price by $900 when you get there saying that you have to pay mechanic fee.. Then they say they're not coming down in price and rip you off on your trade -in. While your there they constantly give you the feeling that they're in a hurry. I ended up buying a car there because they had what I wanted in a used vehicle, but I have great regrets in dealing with them. I understand they are there to make money but after the whole process was done, I feel like these guys really gave me a lousy deal. . Financing wise you can do better somewhere else. I will refinance my purchase just so they don't get money for the refinance deal.If you have to buy a car there.Don't deal with Jim Allegretti! read more

I had to bring my car back for multiple repairs within a 1 month time frame. 3 times to be exact. They charged my extended warranty multiple times for a problem that should've been fixed the first time. The manager Tom offered no accommodation for my inconivence. You guys lost a very loyal customer of 2 years. I will never go back to Rizza Buick located in Tinley Park, IL. read more

Last summer of 2009 I purchased a used vehicle from Rizza Cadillac Buick Saab Hummer. While I am very happy with the car I am not at all happy with the service. The car is a 2008 purchased in 2009 so not really very old but not new. I thoroughly believed that since I bought the car from a Buick dealer they would stand behind what they sell. I was totally wrong - maybe they stand behind their new cars but they sure did not stand behind this used car. After driving for a couple of months I noticed that the back wheels looked like they were angled out at the bottom instead of appearing to be straight up and down. As soon as I noticed this I went back in, found the salesman that sold me the car, and asked about it. He made a big deal of finding another car exactly like mine to compare with. We took a look at this other car and they both seemed to be about the same. As I left, I said to my son, I'm not so sure I believe what he jsut told me but what do I know anyway. (Come to find out later that anyone that knows anything about cars would know that my car needed a wheel alignment really badly!) I kept driving my car and even took a couple of fairly long trips. Then when winter set in and I drove the car in snow for the first time I was shocked at how badly this car handled - even on snowy roads that had already been plowed. I've never had a problem driving in the snow - I've always felt confident that I am a good driver and I know how to handle driving in the winter. I even said to my friends and family that had I been able to test drive this car in the winter I probably would not have purchased this car. I tried to find information on this on the internet and from everyone I talked with but to no avail. Finally, I called the service dept to see if anyone knew anything about how this model car handles in the snow. They said that I would need to bring it in so they could check it out because it should drive just fine - it's front wheel drive etc. I made an appointment and took the car in. I waited in the waiting room for probably 45 minutes to an hour and then they came to get me. It was the department service manager and he said that they checked out my car and there was nothing wrong with my car. He wanted to know if we could take it for a test drive and I said sure but it's not snowing now so I don't know if you'll be able to notice the problem. Anyway, we went for a test drive with him driving and I tried to explain some of the problems I had been experiencing in the snow - he said he thought he felt a little bit of what I was talking about when we went over some bumps. We went back to the service dept and he said I would have to wait for some snow and to bring it back in so they could test drive it in the snow. He also said that he would test drive another car of the same make and model as soon as he could. So I went home to wait for the next snow. In the meantime, I called him to see if he had test driven another car and he had and said that one seemed fine. He also said that he and the mechanic that had checked out my car had come to a conclusion that it must be a bad tire and that I should bring the car back so they could determine which tire was causing the problem. He also said that I could do it at any time - there was no danger, the tire wouldn't blow or anything, but sometimes the belt will slip in a tire. I made another appointment for the next week. After waiting about two hours they came and got me and took me out to my car where it was up on the rack. This time it was a different service manager and he said that both back tires were bald where the belt was wearing through the rubber and that the car was so out of alignment that it caused the tires to wear this way. I could not believe my ears - why couldn't they tell me this the week before? Because they never even had it up on the rack the week before - no one actually even checked it out the week before!! This service manager said as much. Then he even said "Well, I don't know where you bought this car......" And I just about lost it - I said in a very loud voice "I bought it HERE. HERE!!!" I also said "I can't believe you let me drive away last week with the tires in this bad of condition!" Long story short - Don't beleive anything they say to you. They lied to me when they said that the mechanic checked it out and found nothing wrong. They made me have two yes TWO service appointments only to tell me that it need an alignment and two new tires. It seems to me that anyone that has worked with cars, whether selling or servicing, for lots of years certainly has encountered cars that need wheel alignments. They couldn't even sell me two tires without having to make yet another trip back because they would have to order them. I left and went to my nearest Firestone store and I will NEVER EVER return to this dealer or service department for anything. read more

At first they were going to charge me the difference between what my Extended Warranty would pay and the actual charges. After talking to service advisor personally, the difference was waved. Car was ready the same day even though there was 4 things to repair. read more

I recently brought my 2016 GMC Sierra in for service to have two recalls performed along with an oil change and tire rotation. Even though I did not purchase my truck from Rizza I was treated well and was able to schedule a appointment quickly and the work was completed in a few hours. The service advisor I had spoke with (John Howard) was very knowledgeable and professional. Would definitely return for future repair work. read more

The technicians do a great job at this dealership and things get done right the first time. Thanks

Hi, If you are looking for a sales representative ask for Marcelino "Marco" Alfaro. Thank you Marco for all your help. You can feel secure to give this man a challenge, he is very professional and caring to our needs. I appreciate him taking the time and having patience to ensure we left happy. I am in love with my new Enclave. To any one looking to buy a car this is a dealership to choose, everyone in the staff were kind and helpful. My husband and I are not new when it comes to stepping into a dealership, so take my word for it Rizza is the place to go. Not to down talk other car dealers but, as soon as you walk up to their doors you will feel welcomed. Also want to let you all know Mike Lorenzo the finance director is great at what he does, the pressure was on and after a few hours we left with our new vehicle. We will surely refer our family and friends. read more

This by far was one of my BEST experiences purchasing a new car. I've been looking for an Acadia and none of the dealerships near me had what I was looking for. I found the car I wanted while searching the internet and requested a quote via their website. I was immediately contacted by Amanda, their internet person, to go over exactly what I needed. Within 30 minutes she called me back with the quote. Since their dealership is about a 45 minute drive from my house I didn't want to drive there to negotiate in case the deal wasn't to my liking. David, the sales manager, made it extremely easy to negotiate over the phone. Once I had the deal I wanted, I made an appointment with my salesman Mark Hoover to go in to make my purchase. When we arrived Mark met us and took us to my car for a test drive. He was extremely helpful and knowledgable explaining all of the features during our drive. After the test drive and Mark made sure I was happy with the vehicle, I headed right into the finance office to meet Mike and complete all the paperwork. Since I started this process on the phone a lot of the initial paperwork was already completed by the time I arrived so everything went smoothly. Once that was over Mark helped me set everything up (onStar, Bluetooth, settings, etc...) and I was on my way in my New 2019 GMC Acadia. The entire process from beginning to end could not have been any easier. Everyone that I met was great to work with. I will DEFINITELY recommend Rizza GMC and Mark Hoover to anyone that might be looking for a GMC, Cadillac or Buick. Even if you have to go out of your way to get there, it will be worth the trip!!! read more

I went in yesturday to look. It was a great expiernce. I didn't feel bombarded. Salesman tim and manager jeff were so nice and friendly and not pushy that i would recommend them to anyone that wants to buy a car. read more

Danielle was fantastic from start to finish: greeting me and checking me in, getting me settled in the waiting room, keeping me apprised of how much longer my service would be, etc. I was also very appreciative that the service center was able to fit me in on such short notice. Great experience and will definitely return and recommend to others. read more

The salesman was very attentive and answered all our needs. I would strongly recommend buying a vehicle from this dealership. They gave me the best possible financing and deal. read more

I can't say enough good things about my experience here! We got Giancarlo Frigo as our salesman and he was amazing. Helpful, courteous and hilarious. There was never an ounce of pressure to purchase that day and there wasn't an ounce of the typical "sleazy salesman" that you get at dealerships. It was his first day at this location too but you wouldn't have been able to tell. The finance department was equally as amazing as well as the rest of the staff that continuously offered water and coffee to us. I would recommend everyone to this dealership. read more

Went in for recalls and wanted a basic check up. I was charged $140 per thing that I wanted check as a basic check up was not an option. It doesn't take an hour of labor to check why a light is on or why the cigarette lighter doesn't work. If I was a mechanic and knew that what issues the car had, I wouldn't have to ask what could be wrong. There was not a price scale that could be given, if I had an issue. I felt like I couldn't turn to the dealer to give me a fair assessment of my car problems without getting gauged for money. read more

STAY AWAY!!!! Their service department are a bunch of crooks. Brought my 2010 GMC with around 75,000 miles on it in for a a check engine light on and an oil change. They charged me over $800.00 and $500.00 of that was labor. I told them when I dropped it off that I had an extended warranty and they said they would look it up. When I got the car home and looked at the bill they had replaced that solenoid, which was covered under the warranty. I called them on this and got the run around. Finally called the help number and dealt with the warranty people myself and they are going to reimburse me, Then three months later I bring the car back for the same problem I paid them $800 before. They have my car for three days with no word, so I call. They tell me they can't find the problem but they are working on it. The next day they call and tell me that it was a bad battery cable and that caused the battery to explode.....WHAT? The car turned over for me and sputtered out. IF the battery "exploded" how would it turn over? And it took your $150 an hour mechanics three days to figure that out? When I looked under the hood before taking my car to Rizza there was no battery acid all over like they claimed. The battery area was dry as a bone. Then they tell me for a new battery and cable it would be $712.00. I nearly choked on my own spit. Bottom line...these people are unethical and they are price gouging highway robbers. Ended up having the car towed back to my house and my husband changed the battery and battery cable himself for a little over $100.00( I have no doubt in my mind that the Rizza mechanics screwed up my battery themselves when they "couldn't find" the original problem. So now I have to take my car somewhere else to get the problem with the engine light and the sputtering looked at. Funny three months ago my car was sputtering and dying out and I took it to RIZZA GMC orland park, paid them $800 to fix it and it still has the same problem. CROOKS! read more

This dealership was my light at the end of a tunnel of No's with numbers, not only for me but for my father in law. On Friday I went for my new truck and it was rock bottom numbers for the Yukon that I wanted and I didn't have to sacrifice options. There was no pressure and unlike Mike Haggerty that didn't play ball, Tom, Dave, Anthony and Joe helped me with my wants. I gave Lincoln in Westmont a chance but no luck and with good numbers and due to the great service that was provided, my father in law this past Saturday Sep 24 obtained his GMC Sierra that Castle Buick/GMC and Ettleson GMC/Cadillac told him was not possible. When the numbers are met, we call all gain something, the dealership a new customer and the customer a new location to do business. On both days( for my deal Friday evening, and Saturday morning for my father in law) the time was not an issue because things went by smoothly. I love my new truck. Thanks again Rizza Staff with awesome sales and thinking outside the box to make the deal happen. read more

I purchased my 2013 Terrain Denali here last year, the service that I received then & now was & continues to be great. This is the only place that I will allow to service my vehicle. The staff is very friendly & I very pleased with they service that I have received on my visits. read more

The service at Rizza is always done with the utmost quality! The friendly and professional demeanor of the staff is always appreciated and the comfort of the area to wait is truly first class. read more

Excellent experience, as a returning customer both my wife and I have always been treated with respect and professionalism. I have always found the staff to be honest, quick, and always offered the best deal. read more

Wouldn't recommend to any one at all. Everyone from GMC to the Cadillac has no idea what they are doing. Couldn't do a simple service job right after I bought the car and I am the one who suffered. Be on the safe side, take your hard earned money to Arnie Bauer, where they are more professional. Won't even go in there for free oil changes anymore so I don't have to deal with these crooks. AVOID COMPLETELY. Multiple employees were very unhelpful I don't even know where to begin. read more

This is by far the most unethical dealership I have ever tried to do business with. I took my friend there to help her buy a Cadillac. Our salesman was told upfront that she was using a friends and family discount. He put all the numbers together and presented my friend the deal. The base price of the car was the employee discount number not the friend and family discount number. The difference in the two is almost 2K. I asked him two times if that number was correct. He said yes that is the price of the car both times. So they do all the official paperwork and he comes back with the higher number as the discounted price of the vehicle. Of course my friend is upset because she agreed to original deal. The salesman goes and gets his manager. He sits down with an attitude and precedes to tell her that no one meant to deceive her that the salesman has never done an gm discount deal before yada yada. This manager had quite the chip on his shoulder. He interrupted every time we tried to speak. He was completely unprofessional. I said to my friend she just needed to decide to buy it at the higher price. I also told her she will get a survey and she could complete it about her car buying process. (Side note the surveys that GM sends to you are very important. If a survey does not show 100% complete satisfaction then the dealer can be penalized by GM Corporation because of it. They lose the ability to offer certain programs and they lose allocation of vehicles). After I said this the manager, he got overly agitated because of what I just typed in my side note. He tells my friend, very snidely, that he is pretty sure that his owner or the top manager will not sell her the car because he can't be guaranteed a 100% complete satisfaction on the survey. We were then invited in the owner's office where he proceeded to tell us that he can't sell my friend the car because he can't have a bad survey comeback. That all he makes on a gm discounted car is $900 and he would rather make nothing and not sell the car than risk not having a 100% satisfaction on the survey if she did buy the car. He proceeded to excuse us from the dealership and told my friend to go to another dealership and buy the car that he would not sell her one. We left. On the way home I called Celozzi Ettleson. I spoke to a salesman there. I told him the entire story. He said he would take care of my friend with kid gloves. So on the next day my friend drove out of Celozzi Ettleson with the car and the deal she wanted and 100% completely satisfied. Thank you Celozzi Ettleson. I will write your review next. As far as Rizza. Good luck this will not be the last thing I do. I will be contacting Cadillac directly next. Good luck with your survey scare tactics. read more

HORRIBLE customer service provided by the service department. I recently received a recall notice from GM so I attempted to make an appointment which is what the notice said to do. I called multiple times and no one answered which should have been my first indication of bad service. I literally had to drive there to make an appointment. I made the appt for the following week to drop my car off the next Friday night so they could work on it Saturday. The worker said it would take a few hours to complete which I thought was strange since the notice said it would take about 15 minutes. When sat rolls around I get a vm from a worker that they needed to order the part. It doesn't take a genious to figure out that the work would not be completed. He was apologetic and said they didn't even know why my car was there. Wow. Funny they didn't know but he could tell me that they hadn't ordered the part. He was honest and said someone dropped the ball. I give him credit for that. I had received a free oil change from the manufacturer so at least they would be accomplishing something. My fiancé was not thrilled with the news and called Rizza to express his dissatisfaction where they were extremely rude. Any person would be upset to have their time wasted and set up another appt. They actually told my fiancé that they should be charging him 30 for the oil change bc my car takes synthetic oil but the certificate clearly said a complimentary synthetic oil change which I'm sure Rizza will receive reimbursement from GM. I will be notifying GM. Also they told him that the part will be mailed to them and then Rizza will mail it to my house so we can put on when the recall clearly says make an appt and it takes 15 mins. Funny that a consumer would be trusted to do something related to a safety recall. Seems like a problem to me. read more

I wouldn't give any stars it would also be negative. I'm very dissatisfied from all the people that I have dealt with at Joe Rizza Buick GMC. This team is all about how we can screw the next customer at any means with no support or care what so ever about customer service. On March 1, 2014 I purchased a 2011 Buick Lacrosse cxs (still under bumper to bumper factory GM warranty) and it took them six weeks to not fix problems with my vehicle from the very day of purchase before even driving off the lot with the car. The two major problems with the car was a 3" scratch and the uncomfortable seat that leaned to the left which was uncomfortable enough that my left leg started to hurt. They kept the car for six weeks and I had made four trips back to dealer to find out the two major problems from day one were not fixed on the car every time. I have only had the car for a couple days and Joe Rizza Buick GMC had it for the remainder of the time telling me they would fix problems with the car and wanted to keep me satisfied. Unfortunately on the fourth trip back Rizza Buick GMC told me there was nothing else they would do for me, they did all they could. Well, the next day I took the car to another GM dealer for the seat problem and they ordered me with no problem a new frame for the seat. The frame has since been installed and no problems. Why did I have to take my newly purchased car under factory warranty to another dealer to get it fixed because Rizza Buick GMC refused to? read more