The lady who works here actually wears a lot of the shoes. She doesn't have to guess how they feel…read more She listens so well to the need and pulls options based on that. We have had a great experience both times we bought shoes there.

They are helpful but wait for service can be very long when it's busy…read more My review would have been 3 stars for the above reasons, but here's the clincher for 2 stars: They had said that people buying shoes online will put them out of business. First of all, they should put the blame where it belongs - with their suppliers, who also sell directly to consumers online. And second, I believe their punitive return policies will put them out of business. There is a restocking fee for shoe returns within one week and not at all on socks. They will waive the restocking fee and give you store credit. Then, it's so old school with everything a huge paper trail mess. The whole process would be so much simpler and easier if it was computerized. I will most likely take the loss on my store credit because I don't want to go back there and be in the same boat of them holding onto my money if I can't find something that works for me there. I need to walk around my house for at least a day in new shoes to see if they will truly work for me.

Excellent, knowledgeable, friendly customer service. Running people!…read more They sell running shoes of course, and will happily fit you in the right pair for your needs. They sell running apparel, and recovery tools, and swim gear too! They also have nutrition (base salt, shot blocks, gels, etc). I was on the hunt for a specific running belt - they had a great option just not the one I wanted. Highly recommend this store for your running (or this week, Triathlon) needs!

I've only been in twice and both times the staff have been very nice and helpful. One foot is a 1/2…read moreinch longer than the other and I didn't even know it until they had me do the foot scan thing. I bought 2 pairs: one for work (at a gym) and one for running trails and terrain. I highly recommend this place before anywhere else for pro help and great customer service and because they stand by their products, so if you're not happy they will help find the best pair for you. They offer 60 days to test out the runners and if you're not happy, they will replace or give refund. All around great shop!

Great shoes for people that work hard. The owner was very knowledgeable about what your feet need.read more

TOP NOTCH customer service, great prices. The owner bent over backwards to help us. This kind of…read moreservice just doesn't happen anymore, and we will DEFINITELY be back! Thank you!

Everything is great about Rizzuto's! The staff is knowledgeable and extremely helpful. They have a…read moregreat selection of shoes. I've been shopping at this store for well over 25 years. Having extra~wide feet used to make shoe shopping a total nightmare for me!! Not anymore, I just go to Rizzuto's, and usually get at least one pair of shoes. I especially Love to check out the sale/clearance racks each time!"

Outstanding customer service! Following my PT's advice, I…read morewent to Rizzuto's to find a certain type of shoe that would work with my orthotics and give me the support I needed when working (retail job- on my feet for 8 hrs per day). Carmela was very helpful and got me fitted with a pair of shoes that were supposed to do the trick. I tried said shoes for two weeks, coming back a couple of times to have a few little tweaks. Unfortunately the shoes hurt my legs and feet so badly that I knew I could no longer wear them. I went back in to see Carmela. What could be done? I'd spent a lot of money on shoes that I could not wear. Carmela made it right, and now I have shoes that are comfortable and I am happy to wear to work!!

What's not to say about a family business that is giving back to the firefighters who are running…read moreinto the flames for the community of Spokane! Making their store a headquarters for coffee, food, new work boots, a place to wash up and rest before returning to the fight is beyond heroic! Angels in the field! This is a family owned business started in 1996...not a corporation! We will give them support and donations to their GoFundMe account when they set up! God bless you JK!! There are also other locations, two in WA, one in Redding, also Arizona! They deserve our support and respect!

Speechless after seeing this company on the news providing boots to the firefighters battling the…read moreSpokane fires . They are on scene , caring for the community . We need more people like this is the world

I recently went to Sports Authority as I was trying to get my husband to try on shoes. I assured…read morehim if he just tried on shoes he would find that his old taped together holey house tht he swears by are not that comfortable. They knew nothing about the right shoe for you. They have you step on a pad to find out what type of foot you have, WHY do they have you do this???I dont know because they dont know what kind of shoe you should wear!! AND they have no shoes over 13. The shoe salesman admits, "i dont really know anything about shoes, sorry" I was not pleased. The only good thing that came out of the visit was the cashier told me to go to your store.. I called and asked if they had any size 14's. They said they did. When we walked in the door Josh greeted us. He said that after we called he pulled all of the 14's that you had. He watched my husband walk, explained why he would need a certain shoe. Had him try each shoe on with the other one and walk. He spent a lot of time with us. Made sure my husband loved how the shoe felt. If you need shoes.....go here!!!! You can even return them if you arent pleased!!

This company sold me used shoes for $104.00. The employee played it off like he was selling me last…read moreyears model of the NB 880v5, and was happy to give me a discount on the shoes. I was in hurry I admit and didn't pay attention to what I was being sold, but who would think a shoe store was trying to sell you used shoes. When I went to put the shoes on the next day I realized they had holes in the worn into the fabric around the ankle. I was surprised as I had assumed the shoes where new then I realized that I had been scammed. Usually I would take them back and let them make it right, but I so pissed I figure I would right this review first.

Mens shoe department. I was recently shopping at the mens shoe department with my adult son…read more There were three people working in the department. Not one came over to ask us for help. We finally went and asked for a size. The young man went to the stock, room came back and said nope we don't have that size, not try a smaller or bigger size or anything, we than found another shoe asked him for the size, he brought it out handed it to us, not even offering to help us. Just lazy young people who don't care.

This morning, I took my wife to the mall to get a pair of blue jeans at the Gap. We found nothing…read moreof interest there, and the employees paid no attention to us. We walked next store to the Nordstroms and were immediately greeted by an eager employee that listened to what my wife was looking for. She guided us through the choices and helped pick a few jeans to try on. My wife found the perfect pair. I don't know if anyone at Nordstroms will see this review, but Marcela was such a breath of fresh air, I plan to return to this store the next time I need some quality clothing.

Nice store and expensive casual clothing, but really? I…read morespend $80 dollars on socks and I have to walk out carrying them loose because they don't have any bags. I was told they ran out of bags, but is that because they want me to buy their ugly recyclable bags? It's their fault they don't have them, the guy should have just given me one of their bags instead of making me buy one. Go to the chefs store and buy a generic one if you ran out. What a pain to carry loose socks around.

I went in to get a pair of shoes they were very friendly asked me twice if i Needed help and even…read moretalked about anime with me for a while best experience I have ever had in a store