When you wake up at 1:30 in the morning to use the toilet and you find the master bedroom, master…read morebath, 2 walk in closets, entry way, dining room, kitchen and hallway flooded, this was a colossal problem that needed a professional company to tackle this burden. This was a week ago. Gus and his crew were very on time daily. He was very knowledgeable and explained the process, what needed to be done, the extent of the water damage. 4 days later, the affected rooms are empty, base boards removed, openings on the drywalls, carpets and padding removed. I am waiting for the repair estimate from the insurance company, then the next chapter of reconstruction should start.

Excellent response for emergency cleaning of broke. Water heater and flooded house. Crews are very…read moreprofessional and I had zero doubt at their ability to get the job done. Communication needs some improvement as a house being flooded for me is not an every day experience though cleaning up for them it's routine. Needs better communication with customers on process, next steps, updatez, etc.

I had a great experience with this company from start to finish. They're very professional,…read morefriendly, and provided excellent customer service . Martin went above and beyond , highly recommend this company.

The City took almost two months to approve the building permit. Then our project manager left the…read morecompany midway through. I was getting very frustrated. They finished the repairs today. The room looks brand new! They did a wonderful job matching colors and materials.

WARNING: DO NOT TRUST 911 RESTORATION OF BAKERSFIELD…read more Read this before hiring them. I am writing this review to warn others about my extremely troubling experience with 911 Restoration of Bakersfield. If you're considering using them--especially through your insurance--please think twice. I hired them (through a referral from Farmers Insurance) after a water-related incident at my home in December 2024. What followed was a complete nightmare of negligence, poor communication, property damage, and what I believe to be highly unethical behavior. Negligent Work Caused More Damage: Their team failed to properly cap a hot water line under my dishwasher during remediation, which led to additional, serious water damage throughout my kitchen. Rather than own up to their mistake, the company--through a rep named Denia--denied responsibility and tried to shift blame to another contractor. Encouraged Me to Mislead My Insurance Company: Denia directly instructed me to have a plumber falsify a service date and label the work as "leak detection" so I could open a second insurance claim. She also claimed to have spoken with Farmers Insurance and said the second claim would be approved. I refused to follow through with this dishonest plan, but I did file the second claim based on her suggestion--which caused even more confusion and stress. Mishandled My Property: They damaged a $400 baby stroller during storage and failed to return a small but valuable cabinet item ($50). Denia never gave me a full inventory of my packed belongings and avoided accountability for the missing and damaged items. No Accountability, No Resolution: To this day, they have not taken any steps to fix the damage they caused, reimburse the lost or broken items, or even provide an honest explanation. Their rep continually dodged responsibility and refused to communicate transparently. My Advice: RUN. Between their shoddy work, misleading guidance, and unprofessional behavior, this company has caused me more stress and financial loss than the original water leak ever did. Save yourself the time, money, and heartbreak. Avoid 911 Restoration of Bakersfield at all costs.

If you're searching for a company that's the perfect blend of unprofessional, disorganized, and…read moreflat-out rude--complete with an owner who told me he wouldn't work with me simply because I'm a woman--then congratulations, you've found it. Our project was delayed more times than I can count, their pricing is wildly inconsistent with the area, their approach is manipulative, and the number of mistakes they made would almost be impressive if it wasn't so frustrating. If you're a fan of inflated costs, constant blame-shifting, and a team that treats customer service as optional, this is the company for you. Otherwise, save yourself the stress and steer clear.

I cannot say enough good things about Emmanuel! From the start, he was incredibly schedule…read moreflexible, working around my busy life to find a time that suited me perfectly. He was absolutely professional, friendly, and courteous, always taking the time to explain the process and answer my many questions with patience. His transparency and honesty about the scope of the work and costs gave me complete peace of mind. He tackled the mold issue efficiently, leaving my home spotless and safe. If you need reliable, high-quality mold remediation, look no further, as Emmanuel is the best!

We called Emmanuel, the owner of Alpha Water and Mold, for a water damage due to a kitchen sink…read moreleaking. He came on the same day, and gave a very reasonable pricing quote. He explained everything in detail patiently before he started the job. He kept us informed and sent photos for every process. He honored his original estimate even after he found out there was more damage. He is very knowledgeable and professional! Great experience working with Emmanuel. Highly recommended!

Service master On Call was so great. They came and helped us out after our house flooded…read moreimmediately. They helped us through the insurance process also. Their employees were professional, trustworthy and did fantastic work. They made a stressful situation much easier. Service Master On Call is going to be the only people we recommend after a house flood!

Chuckie & Kevin came by this morning and they exceeded my expectation. They were both so pleasant…read moreto speak with and they made sure that I understood what they were doing. They also made sure that they understood what my requests and concerns were. I would highly recommend them. A flood in a house is stressful so their sweet, confident work style was much appreciated. Thank you Chuckie and Kevin

They are currently fixing the water damage in my kitchen. The guys didn't move my stove and…read morerefrigerator out. My son is going to take them out. When they took the cabinets out they were told that I was going to keep them. My son is a cabinet maker and was going to check them out to put lthen back. There are gouges in them. My son will have to make new doors. Everything is dirty. My kitchen & living room are both dirty. I thought they would put up plastic to block the kitchen off. Nope. So far I'm disappointed.

Richard is very professional, explains everything in detail my bathroom is a work in progress but I…read morefeel he is honest and cares about helping get the job done in a timely manner which is hard to find people like him. I would highly recommend this company and Richard.

Beware Beware Beware!!!! Stay away from this company, the company was contracted through my…read moreinsurance but months later we get a bill for thousands of dollars. lack of communication, lack of professionalism, and nothing but excuses, please do not use this company so you do not have to go through all this BS. If I had negative starts I would definitely use them

I recently had the pleasure of working with ServiceMaster of Bakersfield, and I couldn't be more…read moreimpressed with their professionalism and team. I highly recommend you give Marti Sanders a call with ServiceMaster of Bakersfield to anyone in need of restoration services. They are the Best!

Unprofessional unorganized business I ever dealt with. They said this job would take two weeks…read moremaybe 2 1/2 we're going on the second month now stuff is still not done. They did things they were not supposed to do five different foreman that show up on the job nobody's on the same page. Nobody knows what's going on. When they say they're gonna come out to do work. They don't show up. Things are broken. Things are missing. Please do your homework. My word of advice.

STOP did a great job on our rehab. The renters DESTROYED our rental. You won't believe the before…read moreand after results. I thought I was going to have to knock down the house. STOP saved the day. Look at the before and after pictures.

I've gotten incomplete repairs. I understand that patching is not part the contract or scope but…read morepainting is and does not look professional at all. Also per scope or contract is them have replace the baseboards but they missed some of them as walking in our home. They left a terrible mess afterwards. Crew was cutting some baseboards in the new flooring they just completed a left dusk dusk inside also. We have no choice but to pay them according to contract or scope but not happy at all.

Great company! very professional and friendly company and people would definitely recommend for…read moreyour restoration needs