This location is closed . What a waste of time and money. They let me make a reservation and I came…read moreall the way here in an uber with my kids to find out they are closed.

This was the simplest Avis that I've ever used. Everything was smooth and quick. They even offered…read morea 4 wheel drive SUV instead of mini-van when they heard I was driving to Tahoe. I recommend this location. A little odd/confusing to drive around to the back of the hotel, but it was just as the Yelp picture showed.

National is continuing to impress and I might just end up trading my Hertz Gold for National…read moreEmerald. I find their service consistently friendly and helpful relative to Hertz.

Very poor service on 6-5-2026. I turned in my car between 5:45 pm and 6:00 pm and was told an email…read morereceipt would be sent immediately. 3 hours later and the app and website show the car is still listed as a current rental and nobody answers the phone in San Jose. If I could give less than 1 star I would. Follow up of over 12 hours later and a second call to the main national service line and still no resolution. My app shows the car is "past due" but I already turned it in. The people on the call said they would be sending a notice to San Jose. San Jose management is not doing a very good job. Update to Michelle's comment. I have done what you ask. I have spoken with 3 people from the National phone numbers, spoke to an Enterprise Manager in my home town and also spoken with a team member from Sacramento (car rental origination point) who said he would escalate. I do not know what else you want me to do -- next on my list is to go to San Jose and see if I can find the car in the rental car garage.

I just rented from this location for the first time this past weekend and needed a mini-van to take…read moremy family on a trip for the first time since the pandemic started. To be honest, I was running late due to coming out of town and came just as the location was closing. Brandon was there and was just SO wonderful! He stayed late to help me, and when I thanked him, he said that he was happy to stay for as long as anyone needed him, and that really stood out to me. He also could have done the easy thing and provided me with an older mini-van that was closer to the office, but rather, he took it upon himself to run around and find a newer model for us... even though he should have closed up shop by then! He was very kind, answered all of my questions with a great deal of patience, and I never felt rushed or like a burden. It can be hard with such a busy location to maintain that kind of compassion and thoughtfulness--he is such a gem and really takes pride in his work. When I returned my car, I checked in with the staff, and they were also so incredibly kind and caring. Even in our brief minute or two of interaction, I could tell that they were really trying to find ways to keep their customers happy. Overall, I had a really great experience -- great selection of cars, and great customer service!

Goodness! I had no idea it would take me an HOUR to get a rental car, the Tuesday after Memorial…read moreDay around 11am! Ughhhh! The service was fine, very nice, helpful agents, but only 2 behind the counter and I was at least 10th in line! My Fiancé ended up paying $20 for parking his car in the stupid parking garage, as he waited for me to get my rental car! Ughhhh! At least I got the rental car, SUV- Tucson, Hyundai I wanted. I know there's never a grantee on car rentals, but one can HOPE and cross your fingers and toes! Hee I'm only giving 3 out of 5 because it took me 45 mins to GET the paperwork on my car, which I couldn't register ahead of time, since I got my rental through Priceline.com and then once upstairs, it took me another 15 mins to actually GET my rental..... I guess they ran out of clean cars... mine was soaking wet, but I know she was CLEAN! Hee. Oh- I ended up extending my rental and the original price was lower that week versus the continued week.... So that was a bit more on my wallet.....

I didn't expect much from a car rental, but the team at Sixt was soooo nice and on top of it. Our…read moreflight was 14 hours behind and we were completely exhausted after landing with our 8 month old at seconds before closing time. They offered to help us book a car last minute since we were past our time, they guided us with setting up the car seat, and they sent us an irreplaceable item we lost in the seat. Great service and care.

If zero stars were possible, that is what this review would be…read more This review is about Sixt Rent A Car as a company. The rental itself went smoothly, and the vehicle was returned on time and inspected by an employee who confirmed everything was fine at check-in. There were no issues raised at the time of return. 7 Weeks later long after I had returned the car I received a damage claim alleging that there was damage to the vehicle along with administrative fees, and additional charges in the amount of over $1500. The funny part is that the inspection that was performed 7 week after I had returned the vehicle and 800 miles away from my return location. This has to be the biggest scam ever, think about how many customers they do this to. Sure they offer low rental fees but now I see why, as a customer, this is extremely concerning. Once I returned the car and it was inspected and accepted at return, I reasonably expect the transaction to be finished. Receiving a significant bill 7 weeks later, is just unacceptable. I strongly recommend that anyone renting from Sixth rental car, also if you do rent, make sure to document the vehicle carefully at pickup and return and make sure they sign that there was no damages to the vehicle., also take photos and video, and keep all records even after the rental is closed. Would be zero stars if Yelp allowed it.

Absolutely fabulous employees in the car return lot. Tom deserves employee of the next six months…read morefor helping me find the car keys.

UTTERLY IMPOSSIBLE TO CALL THEM ON THE PHONE. I had…read moresomething that ONLY the local people could help me with. NOT possible to reach them by phone. I tried every method, pushed every possible phone combination. Called the main office. They CONFIRMED THAT ONLY the local people could help me. You CAN'T call them. This necessitated a 3 Hour Drive to ask a 30 second question. All other forms of electronic communication also proved impossible to communicate with them locally.

Scam artist alert! Rent a van from Fox and noticed a lot of marking on it hence decided to do a 360…read morerecording on the van. Upon return , the lady as asking me if the markings comes off or not? I go, I dunno know as the marking was already there. I'm so glad I took the video before driving off ! I'm not surprise they are trying to scam tourist but I'm local ... will see how it goes.. Updating to 3 stars as they refunded my $500 deposit!

I reserved a vehicle through your company for a recent short trip. The price was very reasonable,…read moreand I was originally quite impressed with your customer service when I called in to modify my rental timing. However, a serious concern arose on our way back. I noticed a dashboard alert indicating that the rear driver-side tire was about 7 PSI lower than the others. I pulled over at the nearest gas station to inspect it for puncture damage. While I didn't see any fresh punctures, I did notice an old patch located near the sidewall. My brother, who is a mechanic, informed me that patching a tire near the sidewall is unsafe and makes the vehicle hazardous to drive. When I returned the car this morning, I pointed out the patch to the representative, raised my safety concerns, and recommended that the tire be replaced before the vehicle is rented to the next customer. Instead of acknowledging the safety issue, he immediately asked me to fill out a report and claimed the car did not have a patch on it when it was rented to me. This was incredibly frustrating, as the patch blended in so well that he wouldn't have even noticed it if I hadn't pointed it out. I mentioned to him that since I purchased the insurance package, liability wasn't my concern; I was bringing this up purely out of a dispute for the safety of your future customers. Fortunately, I spoke with a manager before leaving. She assured me that she would pull the car into the shop immediately to have the tire replaced due to the sidewall damage. My frustration with the staff stems from their unnecessary accusations and complete lack of accountability. I have video and photos taken prior to the trip. I pointed out a major safety flaw, only to end up being treated like the wrongdoer. While the insurance I purchased covers the tires, being blamed for damage I did not cause is entirely wrong. Furthermore, it is completely unacceptable to rent out a vehicle that could potentially put customers in harm's way.

I had a very frustrating experience with the Sunnyvale location where my reservation was…read moreunexpectedly canceled, but things completely turned around thanks to Erin at the San Jose location. Erin went above and beyond to make sure I was taken care of. What really stood out was the time and attention she gave to walking me through the car. I've rented plenty of vehicles before, but no one has ever taken the time to thoroughly explain all the features and how everything works the way she did. It made a huge difference, especially when getting used to a new car can feel confusing. She was incredibly friendly, patient, and professional throughout the entire process. Her level of customer service is honestly top-tier, and it's clear she genuinely cares about making sure customers feel comfortable and confident before driving off. Erin is a huge asset to your team and absolutely deserves recognition, if not a promotion!! Thank you for turning a negative situation into a great experience.

The regional representative at Enterprise, James Risk, and the team at the Kerley Drive location in…read moreSan Jose provided excellent customer service. My entire car rental experience, from pickup to return, was smooth and hassle-free. I highly recommend them

Super positive and memorable experience with Budget, thanks to La-Rae! She was the kindest soul,…read morewho welcomed and guided me when I returned the rental vehicle (which was so fun to drive. Might buy the same vehicle soon...Toyota Sienna). La-Rae had a contagious ear-to-ear smile that I couldn't help but return. She was so helpful in taking in the vehicle and then providing instructions on how to get back to my destination safely. La-Rae must absolutely be commended. Best car rental experience ever, thanks to her.

THIS PLACE IS GREAT! If by GREAT you mean waiting for one guy who somehow takes 20min checking in…read moreevery group even though he's probly worked here for 20 years. To be fair, they should have more than ONE person working the counter. It's 9:30pm and the wait is over an hour. BUDGET ahh service and cars...this has been GREAT!