I had a great experience at San Jose BMW , and a big shoutout to Art in the parts department. I came in looking for some parts for my Vespa, and Art was super chill, knowledgeable, and genuinely helpful the whole time. He went out of his way to help me source exactly what I needed and made the whole process feel easy and stress free. What really stood out was his attitude you can tell he actually enjoys what he does, which makes a huge difference compared to places where people just feel like they're there for a paycheck. Customer service like that is rare. 10/10 experience thanks to Art I'll definitely be coming back. read more

Purchased a motorcycle from them about three years ago; had no difficulty at all during that purchase and subsequent services. Super helpful and passionate folks. read more

I bought a zero FX motorcycle from San Jose BMW motorcycle in 2022. I was promised as long as I owned the bike they would service it and take care of any issues I may have. Had my first issue today, July 23rd. Called BMW of San Jose only to find out they no longer sell or service zero motorcycles. I am very disappointed because they seemed very trustworthy and very likable. All I can say is I will never ever shop there again even if I was looking for a BMW motorcycle. They are not trustworthy read more

Beware of scammers I like to share my experiences w/ San Jose BMW Service. 1st day I towed my bike to service, They quote for 72K service & Parts(Spark plugs, Air Filter, Value Cover Gaskets) $961(acceptable) 2nd day They update quote to replace master front brake cylinder $1928(including 1st day) Acceptable 3rd day I got the text from Pete(Service Advisor) told me I need the new battery update quote me total of repair order $2230(unacceptable) I call him right away to tell him my battery was new just change last month. It's impossible to dead battery. I declined to change the new battery. He told me if you not change battery we can't finish your bike job done because we can't test ride. I still told him I not gonna change the new battery. 4th day he still text me for new repair order to add battery again. I call him and he didn't respond my call and give his team(Ray) to talk with/me. Week later he text me my bike done without change the new battery. This dealer dishonest, ripoff, lie, scam and scare for the customers.(all in one) He try to upsell unbroken or unnecessary parts to get more money from customers to them. If I not confident will change the new battery as he recommended. My battery is Heavy Duty Lithium Battery way better & expensive than OEM battery. Yesterday I pickup my bike rode to work for couple days without any problem with battery. Please be careful this dealer, I don't want they dishonest or scam with another customers. read more

San Jose BMW - Text from Pete SJ BMW - Motorcycle Repair Near Me - San Jose, California

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They are extremely knowledgeable and helpful! Technical expertise is above the charts!

I had an awesome experience purchasing my R1300GS because of Bill Asquith. Prompt email responses and went out of his way to get options I wanted and to get the bike ready for me on a time crunch. It was also a pleasure working with Christian with Finance. Answered the questions in detail I have asked. Thank you! read more

San Jose BMW - Motorcycle Repair Near Me - San Jose, California

Drove a friend here, had a good experience all around. Plenty of BMWs, Vespas, and other motorcycles to choose from (Zero electric motorcycles). The staff is very knowledgeable, and are riders as well. There is a repair shop and parts department here too--it's nice to be able to have a one-stop shop so to speak, and they are able to ship items like a tail kit if you are from out of town. They also have a hand-crank cut-away of a Boxer engine! My friend took a motorcycle out for a test ride: this location is close to the freeway, and there are some wide roads around the neighborhood to test how urban street handling is for your potential picks. I personally have had good luck with vehicle purchases here in the South Bay, and would definitely recommend a visit to San Jose BMW. The folks here are very knowledgeable about the current inventory, and future releases, so you can make a decision to buy now or to wait for the next release. read more

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Just traded in my beloved 1250 GSA and got myself a 1300 GS Trophy. This is the 4th Bmer I bought here. Of course was shopping around - but in the end went back to my trusted dealership. The team here around Bill (best sales guy) Pete (best service rep on the planet), Christian ( the finance guy who makes everything easy), Mike the parts guy, ... just a great team and a very relaxed and 'organized' purchase experience - not your typical 'good cop - bad cop' sales BS. Not the closest dealer to my home - but the most reliable & trusted. So hopefully my new BMer is not giving me any trouble and I don't have to hang out in the cozy waiting area to often ... anyways - good customer service is getting rare - but these guys are the Apple Store of motorbike service ... read more

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I went to this dealership today and was so impressed with the knowledge and friendliness of the team. I am interested in a BMW R18 classic or the soon to be released R12 Classic. I am HORRIBLE with names, so I must apologize for not remembering the kind woman's name. (If the manager reads this, please remind me to change the review.) I got to sit on the R18 and ask about customizations. I did not feel pressured to buy immediately. She understood that I want to wait for the R12 to hit America's shores and try it out, before making my final choice. Great first experience from a nice group of people. read more

San Jose BMW - BMW R18 Classic - Motorcycle Repair Near Me - San Jose, California

Would like to share my experience today. Email interactions with the sales person Alex Hodgson was prompt and positive and things took a 360 when i went there this morning for a test ride and have them evaluate my trade. Confirmed the timing I would be there and upon arrival I was told by one of the gentleman in the front that they would reach out to Alex and asked me to wait in the lounge area. I did so for 15 mins without anyone stopping by. Did hear Alex chit chatting with an elderly gentleman all that time I was waiting, and guess sales are not important and treating prospective customers this way is a bad start. Guess it is lost sale, and I would not return back to SJ BMW nor recommend based on my experience. Did not seem they cared about wanting a new customer. read more

Great Service, great product, staff is friendly, professional, and knowledgeable! My purchase with them was effortless, easy, I'd do it again for sure. Highly Recommend them! read more

San Jose BMW - My GS 310 Motorcycle - Motorcycle Repair Near Me - San Jose, California

Had my 2001 BMW F650GS Dakar revived after sitting for more than five years in the garage. Got a new battery, fluids, fuel pump, brakes and an electrical harness recall. Everyone in the service department was great. read more

Usually, I have a dreadful time with SJBMW. Not today. The sales people could care less about me as usual. (Ladies do better). I finally found the parts guy. This is where the review should be five stars. He immediately knew what I needed and had it! I had also asked about parts compatibility of a used BMW part I bought elsewhere. He was great and offered advice on how to approach the install. I will be coming back again. I did buy my bike there years ago. read more

The service center is not good. I took my newly purchased 1250GSA there twice. Both times left very disappointed.

These guys are great. Very low pressure, knowledgeable dealership. Last year I bought a used RR. They were awesome! I just brought it back for service and couldn't be happier! Quick, same day, no surprises. One thing that sets them apart is the complimentary loaner bike! Loved it. The bike they gave me was an older RT with 100,000 miles on it. Still runs just like new. Great to see the BMW with such high miles! Oh yeah, great waiting room with water, tea, coffe machine. No snootiness. No pressure. Just like it here. Will be back! read more

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My boyfriends motorcycle battery died in his work parking lot. He asked me to grab a new battery for him. Prior to driving over, I called on the phone to make sure they had his battery on hand. My boyfriend was busy with work so he wasn't answering his phone to confirm the specific type of battery. The parts guy on the phone was helpful and was able to look up his name and confirm the battery he needed. Luckily they did have his battery in stock! The store is really clean. They have a lot of clothing too-- the aesthetic reminded me of a Tommy Bahama store; really neat! I was in and out of the store in about 5 mins tops. Customer service was good especially the guy in the parts department. They weren't 'bend over backwards customer service friendly' but nice anyway. read more

San Jose BMW - Motorcycle Repair Near Me - San Jose, California

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Thanks Geoff for your attention to my k16. It was my "fun" and "tour" bike for special occasions. Today I have to get rid of my last transportation sedan - which was also what I could sleep in at night due to housing issues. I really have a sick feeling in my stomach about losing the car. But when my mind is venturing to the next steps - the near future - I think, "ok. Geoff did the k16. So I know I'll be able to ride it with no issues." You have a natural innate care for all people and their vehicles / motorcycles. SJ BMW is so lucky to have you. Thanks Pete for taking the time to listen to me explain the motorcycle issues. You remember their histories like they're your own bikes. Please save us front row seats when Jayden is quarterback at Superbowl. Randy, thanks for being my friend and sharing your motorcycle experiences with me. Amy & Alex thanks for helping me walk through the process of selling my bikes! SJ BMW is a lot more than a business and just selling bikes. They treat each other working there like family, and they do the same for their customers and the community. read more

Look, I'm not the kind of guy that complains about waiting 45 minutes at a restaurant on Mother's Day without a reservation. I have realistic expectations of any business. Sometimes I read reviews and the expectations are frankly ridiculous. I do expect good service from everyone though, I want good service from Dennys AND I want good service from fancy restaurants. Business is business, money is money. How much I spend on a bike should not be how good service is measured. So getting the kind of treatment I've gotten from SJ BMW is amazing. The bike is premium, and my experience was above that on every level. True, this is what the majority expect from buying a BMW, but it wasn't just buying the GS, it's been everything and everyone. Pete in service is amazing. Cory is a wild man. Cristian in finance was super cool. The kid who picked up my motorcycle after my crash was kind and had smile. Talk about service after the sale. This has been going on for years btw. I've been invited and attended a BMW after hours adventure movie/meet and greet with Rawhyde years before I ever bought a motorcycle from them. They've never ignored me, they've let me ask questions and walk around the shop when I was just a bored and looking around. I'd been going in there about 7 years on KTMs, Yamahas, and Aprilias before I ever bought a bike from them. I wasn't sure I was ever going to buy a BMW frankly, I think I eventually bought one because I fell in love with the shop! I was happy to buy my bike from them and while I'm not brand loyal, I always want to marry any shop I buy a bike from. I'm positive this bike won't be my last BMW. These folks are top notch. Do it for yourself. Buy from SJ BMW. read more

Gianna, the parts department was great. They really help me out on getting the correct parts the first time.

I recently traded in my 2022 Africa Twin for a new BMW F750GS. Working with Alex made the entire process really low stress. She is fun to talk with and really knowledgeable. Test rides were encouraged. Everyone was very friendly. I was given a tour of the facility, and introduced to one of the mechanics. Overall, I am very happy and favorably impressed. read more

Bill, Cristian and team are fantastic. Purchased a new bike from them. They made me feel at home/like part of the BMW family. I would highly recommend them/this dealership. If you want a dealership that cares about you and what you're looking for, then this is the place. read more

Amy in sales and Pete Hunter in service are the gems of this dealership! Good sales and especially great after sales service is what make a dealership a success in my book. I'm moving my business from San Francisco BMW motorcycles to them even if San Francisco is a little bit closer to me. read more

San Jose BMW has been around for a long time. And there is a simple reason for that: loyal return customers. I have bought 2 R1100 style bikes there, and together they lasted for 25 trouble-free, enjoyable years of Boxer engine bliss. The service isn't cheap, but it's performed so well that in over 20 years I NEVER EVER had a single issue with my bikes. I trust them blindly when it comes to servicing - which isn't cheap but definitely worth the price given the standards and quality they hold themselves too. Also - the people there share the DNA for motorcycles and clearly want to make customers happy - it's always fun to hang out there. I only wish they had a Bavarian beer garden in the back, but understand there may be legal ramifications... :-D Both for purchasing and especially for servicing your bike (and the latter is what will keep you riding with a smile on your face, trust me), SJBMW are a must go-to place. I will go there for my next bike (and it must be a boxer!). read more

I needed a spoke for my rear tire. Simple enough, right? Well, not when you live in San Francisco. I was getting the run around and countless excuses from places in the city until I called San Jose BMW and sanity prevailed! Pete (great guy) said no problem come on in. No appointment necessary. I get there and Randy (another great guy!) checks me in. I'm hanging out and the tech Zach (yet another great guy!) let's me know about another issue that I should take care of at some point and then takes the time to educate me on what he's talking about. So impressed with the customer service and camaraderie I went to the general manager (yes, another great guy)to compliment his crew. I live in San Francisco but have no problem giving my business to San Jose BMW. Totally amazing experience that I thought was long gone in this day and age. read more

So, as happens with so many automobile and motorcycle dealerships... I had been screwed around at four different Kawasaki dealerships (Hayward, Fremont, and two in Sacramento). In the past I have visited San Jose BMW and test rode three different motorcycles. Cory was especially helpful and knowledgeable then. Well, after my frustrations with Kawasaki dealers I made a pivot and decided that I'd spend a tad more and get the BMW. I decided on the ever fun and fast S 1000 RR. In total I spent about 1k more and got 10 times the bike. Not only is the machine itself an engineering masterpiece, I was also sold on the facility and especially the staff. Cory was my sales guy. To say that he rides is a complete understatement. According to track legend, he'll eat most sport bike rider's lunch on the track while on his GS. He's no joke. Bill in parts is awesome. He knows his parts and he won't steer you wrong. Kate in service is a dream. If she can get you in she tells you when and how long it'll take, but if she can't...she straight up and tells you she can't and doesn't blow smoke. She was super helpful during my flat tire SNAFU and my bike's first service. Even tho I paid by check, Alex in finance was awesome. She explained all of the warranty information extremely well and answered all of my dumb questions. She is also the resident green thumb. I am totally pleased and a very satisfied lifelong customer. read more

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I just purchased my GSA 1250 from this dealership. I have NEVER loved a bike more than this...17 other bikes don't compare. I am so happy I went to this dealer. I had 1-31 questions and was in about every day... their patience and humor made my purchase the best I've ever had. They made my wife feel like part of the family. This was the first stop I made coming home from the hospital... Corey made me feel at home, listened to and gavethe best advice for a new bike purchase. You could NOT do better than to go here. THE BEST. I'm now a lifelong BMW rider and a lifetime customer of SJ BMW. read more

See Jeff if you drop by. He's a cool cucumber. Very laid back and has some awesome common sense in him :) Adam is looking at his first bike and fell in love with an F800R. Jeff showed us the demo bike and wow! Love on the first circle on the block for me :) hmmm... I might just convert:) They do sell the cute Vespas too. Nah...not for moi! :) read more

San Jose BMW - Motorcycle Repair Near Me - San Jose, California

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I've owned BMW's for about 8 years. I bought a new one from San Jose BMW 6 years ago! Amazing experience , reasonable pricing. Recently I took my RT in for a battery, the service advisor, Randy, who is an expert at BMW information called me back and said I needed brake pads and a rear tire. He didn't want me riding out unsafe. It didn't seem like he was ever upwelling me, then he gave me a little discount to help ease the expense. Randy is honest, reliable and super knowledgeable. I'll be back to buy a new BMW and to have services at San Jose BMW, it's an amazing place and the staff are friendly and responsive to customer needs. Check out their website! It's so thorough and now they sell electric bikes!! Very impressed with everything and would highly recommend this shop for new bikes or service or parts! read more

San Jose BMW - Yes, I'll take it back, BMW does deliver "Sheer Driving Pleasure." It's been a couple years since our sour incident with BMW. After countless emails and time, S/O received his title and plate. S/O really likes his S1000R and had a great time while he owned it. Fast forward two years later, he came back in hopes to purchase a S1000RR. He ended up purchasing the bike at another dealership in Sacramento but I think we can both agree that San Jose BMW does have true intentions of delivering great customer service. We were both welcomed with open arms again. Despite our issues in the past, Willie, his sales and service team we're very friendly, professional, and accommodating. Lately, My S/O was thinking of changing out his seat to gain comfort and alleviate some back pain. Willie was nice enough to let him try out different seats on his own bike! What other dealership does that? I tell you, none. Service has been a huge part of my S/O's bike journey. They were there for him for every issue. They are both accommodating and they get the job done. I'll say this, San Jose BMW may not be perfect but they're damn close to being perfect. You guys are awesome. Thank you! read more

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Would like to thank the San jose BMW team for taking care of my bike F850 GS. Willie super attentive, thank you so much for your attention and dedication... you were on your day off, but you still answered my email, reassuring me about the problem. Thank you Daniel B, Geoffrey M. for taking care of my bike, you guys did the job with excellence. I would also like to thank Kaitlynn P. and her partner who works alongside her, forgive me for not remembering his name. I am very happy! Super recommend san jose BMW! read more

The parts and service are excellent. Bill in parts is so knowledgeable that I started servicing my 3 BMWs their and have not been disappointed. Yes, they are expend but so is post COVID life. They handle recalls. They help so much. Again the knowledge base is thus far unequaled. read more

They won't mount new tires for my Vespa because They weren't purchased from them. Big thumbs down.

This place is ok. Couple hiccups here and there but I believe it has a little more to do with my my specific bike and the manufacturer. For the most part the sales experience was a quick and easy process. The service department is unbelievably busy but they do seem to actually attempt to fix whatever problem you bring to their attention. read more

Yelp reviews are true. The customer service was very professional. Alex helped me with the purchase of a mountain bike. She was knowledgeable of the product and I didn't feel any pressure in buying any extra items. Willy/Willie was courteous as well. Both siblings tagged team putting the finishing touches. Bike was tested in the parking lot before handing it over. Overall a very pleasant experience!!! I'll recommend this family owned business to my friends and family. Keep up the good work and thank you. read more

Serious Fail Terrible Customer Service I went in to look for a new bike and spoke to Cory. I went back a week later and he didn't even remember who I was even though we spoke for an hour and half about a trade in price for my current BMW(actually didn't end up needing trade in bc sold my bike privately within days) We also went over pricing for a new 2020 R1250RS. He said he would call back after taking it to the sales manager. Well after waiting a week and NO call back we purchased it from another dealership. Either he doesn't take women seriously or just caters to silicone valley millennials. I really wish we had dealt with the other female sales person who was extremely cool. Well I have a beautiful new bike, dropped $22,000 and San Jose has zero. In the words of Julia Roberts in Pretty Woman "Big mistake, huge." BOOM Drops mic read more

I am extremely happy with the customer service at San Jose BMW. I had to have the 2023 BMW R1250R I bought from them repaired because of my disastrous DIY installation of cylinder guards, resulting in two broken bolts and oil leaking everywhere. First, Geoff the master mechanic waited way past closing until my bike arrived from Monterey. Second, he told me not to worry, and that he would make it right. Two days later, the broken bolts were removed and the cylinder guards were professionally installed. When I picked up the bike today, Randy was there to greet me, clearly explaining the bill and the work done. This kind of courteous, professional, and highly qualified service is part of the reason why SJBMW is one of the top BMW motorcycle dealerships in the country. I cannot recommend the SJBMW team highly enough! read more

Bike was supposed to be done in 3h, instead the guys go on lunch. What was to be a 2-3h project ended up wasting the entire day. I do NOT recommend this business for their customer service has much room for improvement. read more

Showed up bright and early for brake recall work covered under warranty and they still got my bike in the shop right away and started working on it. Their lounge area is nice and relaxing. Couches are comfy. Amazing coffee. read more

I wanted to give SJ BMW Motorrad and Amy Hunter a shout out. This was my 2nd bike I purchased from them, Amy specifically. Both deals were absolutely painless. The experience was nothing like purchasing a car. Great people, awesome customer service, and amazing machines! Make life a ride! read more

San Jose BMW - Motorcycle Repair Near Me - San Jose, California

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Ok so had some work done on my BMW RnineT about two and a half years ago, warranty for my fender eliminator expired two years. One of the LEDs went out. Even though warranty expired, Bill reached out to manufacturer of component (New Rage Cycles) and was able to get them to replace the broken LED. I'm a big fan of the fender eliminator from New Rage Cycles and appreciate the replacement part.... but truely appreciate the efforts from San Jose BMW and Bill in particular to help communicate issue with them and ship part. San Jose BMW didnt make a dime of this transaction but definitely treated the situation as if it was a new motorcycle purchase, which it was not. Even though the issue was with a third party, the fact I purchased it at San Jose BMW was why they helped me out so much. Thank you Bill for your help and truely going above and beyond. read more