A lot of what you wrote in response was very inaccurate including travel times and my…read moreaxel/spindle/threads being bad. You took advantage of me before the holidays and that's all I want people to know. I wasn't going to respond to your response on Yelp but the fact that it's now been over a month and you still refuse to send me a detailed invoice and the fact Nick decided to immediately text me after my initial review threatening legal action and bringing up my military service which is completely unrelated says all without me saying anything further. I gave your company over a month now to send me an invoice and I would have ignored Nicks unprofessional, unprovoked threats, and belittlement over my military service but I can't look past it any further. Here are screenshots of what he texted me immediately after my first review, something I believe everyone will want to see before doing business with your company. For everyone seeing this I spent many years in the Army and I'm a combat veteran so I'm not sure why Nick decided this was relevant to text me when all I was asking was for an invoice so I know why I was charged such an obscene amount. If the invoice looked correct I would have deleted my initial review and went my way but I know that wouldn't have happened which is exactly why he still refuses to send it, something I'm owed as a consumer. I will be disputing $350 of the $946.49 charged to me and will be contacting the BBB over the unprofessional texts that were very unnecessary and unprofessional. These screenshots say a lot about Nick and your company's character.

My 26 foot uhaul was pulling a 13 foot trailer and BLAM! One of the 4 trailer tires shredded! I got…read morelucky and pulled off into a tiny town in the middle of DOWNTOWN TWILIGHT ZONE. Uhaul emergency contacted her as a third party. Tanya Novak was my road side hero (no joke). Now let me tell you ... after she jacked up the trailer an elderly bitter old man came out of know where (TWILIGHT ZONE) and got into a toe to toe argument with her!!!! He insisted that we pull the whole rig out of a giant parking lot with ZERO cars or customers or else he would call the cops (and he was serious). We tried to explain ... but he was a dk!!! So I dragged it out on its rim into the street and she did the job in minutes and waited till I drove away. Tanya ... thanks ... it was a mini adventure for us both. Dude was a dk!!!!!!

Rez Auto is great! Today Benjamin Thomas Craig came to tow…read moreour van from a place neither AAA nor Mercedes Road Assistance could not. That's already cool. But much more: he fixed the problem on the spot. This kept us mobile and allowed us to continue our trip instead of being towed for 43 hours and spending 3 days (or more) in a motel. (Today is Friday and it would be lucky if our van would be fixed Monday)

I requested oil change options in the Show Low, AZ area. Yelp sent my request to a mobile service…read morevendor located in the Valley. They quoted me $500 due to the mileage. Walmart in Show Low took care of me for $50. Yelp appears to be way in over their heads when it comes to geographical referrals.

Drivers can't follow simple instructions when dropping off a non-running vehicle. Vehicles…read morerepeatedly dropped is inconvenient spots where they are in the way rather than in the designated lot

Flagstaff Towing is a predatory scam. They towed my car from the spot I paid $100/month…read morefor--because I parked slightly angled to avoid a mountain of snow my complex failed to remove. FYI: Landlords are legally required to maintain safe, accessible parking--they didn't. Instead, they had me towed... walking distance away. Then Flagstaff Towing demanded $300 in cash only, refusing card--which is illegal under AZ law (ARS § 28-4847). The photos they took of my car show the snow hazard. They ignored that and held my car hostage. This is predatory and unlawful. If this happened to you too, file a complaint with the Arizona Attorney General.

Quality work for a decent price... No one else could cut a Mercedes Key for me, Nathan did and he…read morealso provided me with a Brand new fob. I called every dealer from Prescott to Phoenix and they all said the only one whop could cut and program a fob was the dealer . I'm here to say Nathan can an did cut a key and progrsamed sa fob for me!

He was on time. All is working fine. His price was reasonable. I would use his services again…read more Thank you.

Amazing customer service. Anthony towed our Mercedes Benz from Gallup to Flagstaff. So glad to see…read morecustomer service is alive sometimes. Prompt reliable and terrific service. I would highly recommend this company to anyone who needs a tow

From the owner: Black Heart Logistics LLC provides local towing, roadside assistance, and vehicle recovery services…read morethroughout the Flagstaff, AZ area. Call (928) 699-6214 now.

Amazing service and help! Our car needed a tow from a forest service road and they were here within…read more45 minutes. I strongly recommend this company!

Thanking our LUCKY stars Lucky was near by to help us out of a snowy mess. He is a towing wizard…read more He arrived quickly off a snowy dirt road and had us out of there in a blink! If you are ever stuck in the snow, give him a call!

We drove over something south of Flagstaff on I 17 which caused a tire to immediately deflate…read more Our roadside assistance coverage sent Verde Roadside to assist us. Due to the distance involved it took the projected hour to get to us, but what a relief when Dan pulled up. He was very courteous and efficient in changing out the damaged tire, and was very conscientious about informing us of the limitations of the 'donut' tire we had to use to get to our destination. Thanks again, Dan!

From the owner: We are a "Light Service" Company. We will come out and jump…read morestart your car, change your battery, change your flat tire and repair it if possible, We will unlock your car with your keys inside, We will bring you gas if you run out. We charge fair prices and we specialize in getting you back on the road and on your way.

All I can say is, thank God for Scotty and Son of Holbrook, Az. My son and granddaughter broke down…read morein Holbrook with her car in tow. AAA recommended Scotty and indeed they were absolutely wonderful and professional. They went beyond just towing the two units but took them to a hotel. I would highly recommend Scotty and Son and will forever sing their praises. We could not have asked for a more professional driver than Brandon. All around, I would feel completely safe using this tow company again.

I had a flat tire and needed to go to the nearest shop, so Scotty was very helpful in replacing our…read moretire with the spare and informing us of the next course of action. He really helped with a pretty scary situation, and we got the service covered by AAA.

Went through insurance…read more We were stranded on the side of the road, and Trevor came to the rescue. He kindly drove us an hour away to the tire shop, recommended an amazing burger shop and handled everything like a pro Molly was kind throughout my constant calls. Highly recommend.

We had a crappy experience with AAA. We were traveling outside of CA when my boyfriend's truck…read morestarted to have problems. AAA said they were sending a flatbed tow truck but then sent a text saying we didn't have premier coverage. We have premier coverage for towing, to which they sent a truck out ASAP and with our luck we had Nikki as our tow truck driver. This chick is little but mighty. My boyfriend and I were really impressed with her. She was very accommodating given the fact that apparently we had been broken down on an Indian reservation in Gray Mountain, AZ. Not the place anyone would want to be, honestly. Doesn't seem like a pleasant place at all. She drove us 175 miles to drop off the truck. We can't say enough nice things about Nikki, she made a pretty bad situation so much better with her positive attitude, consideration, and her overall skill. If I lived in AZ, I'd definitely use this company again.

Amazing white glove service. The driver was friendly and professional, I was very comfortable with…read morehim. They arrived when they said that they would, and took good care of my car.

Used United for a loooong tow down to the valley. Their rates were better than other companies…read morecalled. They were available next day early am and were professional. Will def use them for future tow needs here in Flagstaff