I know Polachek's has a lot of celebrity clients. im definitely not someone famous but they sure…read moremade me feel like a VIP. Shoutout to Doug for the 11/10 customer experience. I will definitely be back for both Rolex & Non-Rolex purchases.

My experience with Polacheck's Jewelers and the whole Rolex "waitlist" process has been beyond…read morefrustrating. Customers are constantly told they're "on the list," promised callbacks, and led to believe loyalty matters but somehow the people spending more money or buying extra jewelry magically get the call first. That's not a real waitlist. That's pay-to-play. I don't care what excuses they give or what Brent, the owner, says. The reality is many customers feel strung along for months or years while watches somehow continue appearing for other buyers. Across the luxury watch world, complaints about Rolex authorized dealers prioritizing high spenders and VIP clients over regular customers are extremely common. I will never do business or spend any at this store ever again. Remember, it's all about word-of-mouth. At some point, honesty and transparency matter more than luxury branding. If there's no real list, then stop pretending there is. Just tell customers upfront that purchase history and jewelry spend determine who gets offered watches. People would respect the honesty a lot more than empty promises and never getting a callback.

My wedding band needed a repair and he was able to fix it and polish both the band, and my…read moreengagement ring, beautifully within an hour and a half of dropping it off on a Saturday! He was so nice, good sense of humor and did an amazing job at a reasonable price. I will definitely return for future repairs.

The owner is so rude! I asked how much would it be to attach a small charm to a bracelet. He quotes…read moreme $39 which I politely say no thank you. He rips up the receipt and walks away. I have had many pieces of jewelry repaired here and have referred my friends! But no more I'll take my business to someone who has better prices and customer service

I took my watch to Valencia Time Center because the band was broken, and I had a great experience…read more They fixed the links very quickly, and the pricing was very reasonable. The customer service was excellent--friendly, efficient, and professional. I really appreciated how fast and well the repair was done. I will definitely be coming back if I ever need anything fixed again. Highly recommend!

I had these folks do some repairs and batteries on other items. I decided to get my 25 year old TAG…read moreSeaRacer out of mothballs and back on line. Duane did a little work on it and it's back on my wrist as my everyday driver. Very happy

I went into the Gold Store in Thousand Oaks yesterday because I had to sell something. It was a…read morevery difficult, even painful thing to do, but the staff was very kind, patient, and sensitive to my situation. I very much appreciated the good service and the sensitivity they showed. The owner went out of his way to give me as much as he could for the jewelry I had to sell, and was even concerned about my situation and asked me questions about it. (which was very kind of him.) I had no intention of discussing my situation. I was just going to sell what I needed to sell and go, but it just came out, and again they were all very helpful and kind about it. I grew up in the area, and myself, my wife, and other family members have done business with this store for decades one way or another. They are reputable and do their best to serve the community and I appreciate that. So once again, I say thank you to the staff. May the Lord bless you and keep you, may the Lord make his face shine upon you and be gracious to you. May the Lord lift up his countenance upon you and give you peace. Nothing missing, nothing broken. Thanks again.

I dont usually leave reviews but I had to! I have shopped at The Gold Store a quite a few times but…read morewhen I went in this time a very rude older lady was basically on her own and how rude she is! They make you feel like if you aren't purchasing a really large item you Dont matter! And the customer is bothering them!!! I will NOT be shopping there ever again and I will make sure all my friends I have sent there wont be either!!

A few weeks ago, my husband visited Dejaun Jewelers in search of an Omega watch. Anthony, Jack, and…read moreMadeline took the time to walk him through several options, answered all of his questions thoroughly, and ensured he fully understood the details of the watch. They also offered him a very competitive price and provided exceptional, attentive service throughout the process. During that visit, I asked to see ring sets for our five-year anniversary. Madeline spent a great deal of time with me, carefully guiding me through the selection and design process. Although I had not planned to make a purchase that day, they offered such a great deal that I decided to move forward. They also generously offered complimentary cleanings at any time, which was much appreciated. Initially, we were told the custom ring set would take four to six weeks to complete. To my delight, I received a call just two and a half weeks later letting me know it was ready for pickup. The ring set was absolutely perfect, even more beautiful in person. I later realized I had provided the incorrect ring size at the time of ordering and brought it back the next day for resizing, expecting it to take several days or longer. To my surprise, the ring was resized and ready within just a few hours. The level of service, professionalism, and care we received from Anthony, Jack, and Madeline was truly outstanding. I highly recommend Dejaun Jewelers to anyone looking for fine jewelry or watches, you can expect exceptional service from start to finish.

Picked up a G-Shock I've been looking for and was not able to find any stock until I called Jack a…read morefew days ago. The whole experience was excellent! From the purchase to the shipping, everything was a breeze and communication was excellent. I'm local in SoCal but didn't have the time to make the trek up to the store, so Jack had my watch packed carefully and shipped to me. The watch itself was wrapped all over for protection, including the clasp and bracelet, so it was pristine when I unwrapped it. Highly recommend Jack and Dejaun and will definitely be purchasing again from them in the future!

There are numerous reasons why this family-owned business has been very successful for over 30…read moreyears in watch sales and repairs: 1) honesty and respectful with all customers, 2) fair prices 3) fast service, especially simple repairs like wrist band sizing and replacing watch batteries, etc. (you can wait inside store while browsing all the new watches, clocks, wrist band replacements and other interesting misc. stuff). I'm been to TimeKeepers several times over the past 15 years but this is my first Yelp review of this local business! Shame on me for taking this so long, better late than never! ABSOLUTELY POSITIVELY HIGHLY RECOMMENDED!!! PS Any negative review must be posted by either a "Karen" or a cheapskate!!!

Had to get a new battery and I tell you I could have been in and out in in less than10 minutes but…read moreI love to look at the large selection of watches . Its like going into a art exhibit of watches Yes, everyone always has a friendly smile. Can't wait to come back and by a watch from them.

After reading the reviews I felt I needed to add a 5 star one!!…read moreBoth the gentleman where helpful. Be it a watch battery or a purchase of a new watch the prices are wonderful.

Horrible customer service!!! The man working the front didn't even stop his Facebook video while I…read morewas asking his questions about fixing a watch. Said he couldn't help once it pops out it's done when clearly it was be fixed with the proper watch tools. Lazy rude and non helpful!!! 0/10.

This place is fantastic! I had 3 broken chains and I've been looking for a place to get them…read morerepaired. I came to yelp and found my solution. I went to the shop at 10 am. Sean, the owner, told me that all 3 broken chains would be fixed by 2 pm. The chains were ready at 2 and all for a great price that can't be beat. I'll definitely be back for more repairs and even future purchases. I'm so thrilled to have found this hidden gem!

I always like to support small business and glad I found this shop. I highly encourage people to…read moreswing by support this shop.