My mother purchased a Zoomer chair from here a year ago when I was in town so I picked it up for…read moreher. She wasn't able to get the chair to work and so it sat for a year. We thought something was wrong with it. On my next visit to Charlottesville I brought the chair back to the store on my way out of town but they had just closed about 10 minutes earlier. I waved my arms and got Stephanie's attention. She came, opened the door, and heard the issue despite the fact that she was due elsewhere. It turned out that the problem was easy to solve--we probably could have done it ourselves. But I was blown away that she opened the door and helped me when she was under zero obligation to do so. This was above and beyond to me, especially as a New York City transplant. Thank you a million!

Promised a product they did not have: We were on vacation at…read moreLake Anna. The bathroom adaptations at our rental house were not working out for my husband. I identified a raised seat that had worked for him in the past. I called the store with the specific manufacturer and style that I was looking for. John assured me that they had it in stock. After driving an hour, when I arrived at the store they did NOT have the product. What they offered me was a totally different brand that did not address his needs. Essentially it was what we already had! Wasted hours of my precious vacation time. So frustrating!

This company feeds on greed of older citizens. They were all "sweetness and light" in trying to…read morehelp me when my husband was leaving the facility, but when he passed, due to ineptness of the facility, they continued to bill me. I cannot get the bills straightened out. DO NOT WORK WITH THESE PEOPLE.

The company is terrible, your customer service is non existent and you are going to send me to…read morecollections for $200 which I would gladly give you with a smile if anyone would get on the frigging phone. Been on hold with 3 different numbers for 3 hours and you close in 3 minutes. If you can't hire enough people to do the job, you shouldn't be in business!

I visited this store at the end of May 2022 for the first time to look for compression hose and…read morescrubs for work. I wasn't greeted by either one of the older female associates working that day, but noticed one of them staring while I sorted through the scrubs racks. I asked her a question, and she answered, but didn't offer any further assistance and continued to stare. I ended up purchasing over $200 of merchandise (scrubs, compression stockings, and shoes). Today I returned and wasn't greeted by either of the two older female associates- one (grey hair in ponytail) turned around and looked at me then turned back to the customer she was helping. The other one came to the register area and stared me down while I looked through the compression hose. The final straw for me was when another customer entered and was pleasantly greeted by the staring associate. I will take my business elsewhere. TL;DR: the scrubs selection is okay but the customer service, at least for me, was poor.

I am changing my review to reflect 4 stars instead of one. I was impressed after my first comment…read morethe owner took the time to inquire about my experience. When I re-jump my career in Real Estate sales I will value my clients, value their contribution to the path I am choosing and value their opinion. Thank you for taking the time to ask about my experience!

Idk who the previous reviewed dealt with but the company I visited on Seminole Tr in Albemarle Co…read moreVA was lovely. The gentleman at the front desk was gregarious and engaging and answered a few questions for me. My technician, Tom, was also wonderful and walked me through my new CPAP (not my first). That said, I have to call bc I'm having trouble with my machine. I'll update w my customer service experience. ​​

This place is horrible. My doctor sent them a prescription and I received an automated call back…read moresaying Roberts would be in touch soon to schedule an appointment. Three weeks went by. I called them and just received automated messages. I called again and spoke to a person who transferred me to a line that was just automated and promised a call back. I never received a call back. It's now been a month since I initially talked to Roberts and I still don't have an appointment.

I went to this company to order medical supplies for my son. I was lied to repeatedly about the…read morestatus of the order and when I could expect delivery. I never did receive the supplies but had to switch to another business all together.

Had to get CPAP supplies for my husband. I went here after dealing with a rude employee from…read moreRoberts Home Medical next door. The staff here was super helpful and had exactly what I needed, a lifesaver! Thank you!

Sometimes, with medical equipment, you need someone who knows the products, and can steer you in…read morethe right direction. Sometimes, they don't have exactly what you called or asked about, but will make sure to help you anyway. I would call again, and gladly speak w Paul because he genuinely cares about his customers.

Kirk at AllMed went above and beyond to help my family! My Dad needed a wheelchair, STAT and Kirk…read morewas able to find the perfect one for him-not only that but he personally delivered it on his way home from work! He was so kind and even made sure the chair fit my dad before he left. Kirk was personable and funny but most of all so generous and helpful. AllMed, you have a great asset in Kirk! He deserves a raise

VIP Scooters is one of my graphic design clients. The owners have been nothing but friendly and…read moreprofessional throughout our business relationship. I have no doubt they run their business with the same professionalism and courtesy.

I was searching for hours on-line and on the phone for a front open walker for my adult nephew who…read morehas Cerebral Palsy. It was like they don't exist. I finally gave one more try by calling VIP Scooters. The lady I talked with knew exactly what I was talking about. She not only knew but she gave me the correct name of what I was talking about: a gait trainer. They had one in stock. My husband and I were there the next day. The owner took care of us. He was helpful and friendly.

The gentleman who helped us was patient and kind and explained everything. The prices were fair…read moreand they had a "showroom" that held many options to be able to check out possibilities. His belief is simple: we don't work with healthy people, we work with the sick and hurt and older people and we need to accommodate them. Opened 7 days a week and easy to get to. Purchased a transport wheelchair that had to be light enough for my mother to be able to put it in the car. Absolutely got it right!

I was very satisfied with my experience renting a mobility scooter from JK Medical Supplies. I…read morerecommend them if you are looking for such a rental in the extended D.C. area. I rented mine directly from the shop on Edsall Rd., but if you plan ahead, they will deliver the scooter to you and they offer a 24/7 service to help with issues that arise. I did not have any issues, so I cannot directly confirm how that works. My family decided at the last minute that one of our adults would be better off with a mobility scooter because her health issues make any walking tour a strain. The first place I called did not answer and wanted me to leave a message. I didn't have time to wait around for a callback, so I kept trying. I feel so lucky that the second call I made was to JK Medical Supplies! They were so helpful and so nice and knowledgeable. They even gave us ideas about activities in the area that we could do. The scooter they rented to us is a Vive 3-wheel. They made sure that it was the right size for our needs and gave us a demo of how to operate and transport the scooter. The scooter was in excellent condition and it worked well for us. In addition to concrete scootering, we took it on a day hike trail in the Shenandoah Valley. We checked with the visitor center for scooter-friendly hikes. The trails there are smooth enough, but we had to turn around when we got to the uneven rocky area with the obvious horse (ahem) trail. As far as the scooter itself, I would say the 3-wheel is excellent for touring in D.C. and flat, civilized areas, but if you want more adventure with the rocks and the horses, you'll definitely want to ask them for a more rugged 4-wheel with higher clearance and more lateral stability. I spent some time talking to them about their business and they claim that they are often called by a hotel concierge to remedy a delivery issue from less reliable rental companies (I thought about that company that didn't even answer the phone). They sound very dedicated to customer service. I did not need anything above and beyond, like middle-of-the-night service or delivery, but I did see firsthand how customer-friendly they are. It is very hard to find good customer service, but JK Medical shines in that regard. They also claim to personally research each product the sell/rent. They have a lot more than scooters. Our family member had a big smile on her face and laughed at being able to leave the rest of us in the dust, for once. It was a big contrast to what we usually deal with: a grumpy, droopy, sad face. Thank you JK Medical for making our visit to Virginia and D.C. a lot less strenuous and a lot more fun for our family!

General management of this business is weak. I purchased cabinets from better living recommended by…read moremy renovation contractor. The sales person didn't have all door samples to help my decision. He was very uninformative. Later, trying to track delivery, I found out my salesperson had left the company. BL did not inform me or assign a point of contact for scheduling. Cabinets were delivered with factory defects and a wrong sized item. The company is showing no urgency in getting correct items ordered and delivered -- even after requiring full payment before delivery. AVOID Better Living cabinets department.

Attempted to have kitchen remodel but apparently my budget wasn't enough for anyone to give me the…read moretime of day. Once asked my budget, never heard anything back from the cabinet expert despite attempted efforts of moving forward. Disappointing to know this is how they do business. If my budget wasn't enough, it would have been more professional to just be informed instead of being left hanging. I can only assume this was the issue being that no one ever contacted me back to let me know what the issue was to not move forward.