I was given a window of 10am - 2pm for the plumber to fix my shower valve. Courtesy call was not give to me that the plumber was going to be late. I finally got a call at 2:30pm that a plumber was on his way. Can you deal with this people? I had to take a vacation for a day because they couldn't give me a morning or an afternoon appointment. If I show up for a job interview, doctors/dental appointments more than 30 minutes late, do you think I will get the job, or still have a doctor or dentist waiting for me? I don't think so. YOU ARE FIRED. read more

I'm giving this place 3 stars because the technician was wonderful and did a great job, was pleasant and professional. I did discover that the pricing was 3x-4X more than other local plumbing companies for a call out, which I feel is very unreasonable. A woman called to do a survey after, and was quick to say "well, plumbers are expensive". I don't mind paying for quality work, but somewhere in line with the rest of the neighborhood would be nicer. I will likely give my business to a smaller company next time. Called several times looking for Tom at his request and no call back. read more

I thought that I had stoppage in my drain line to the septic system. Willie responded shortly after my call to Robinson. He quickly determined that my septic tank needed pumping and that there was nothing that he could do. I will definitely contact Robinson plumbing for any future plumbing needs. read more

This company is awesome! Although we still cannot determine the leak (just like when you go to the doctor, the problem magically heals itself) the guys that came out were very polite and profession. They seem knowledgeable. First time they came out with 15 minutes and it was not an emergency. Second time within 2 days so they are expeditious. I've even purchase their membership that had a 1 time fee. I would recommend them. It's unfortunate for me the leak doesn't occur when they are here. read more

Called these guys after the warranty company did nothing to help with my leak. Quick response time, Patched the water line to get me water, and was able to come back the next day to fix the issue. Quoted set price so I know what I was getting into. BIG FAN! Thanks Gary of Robison Plumbing! read more

These guys are expensive but are the only company I could get out to my house to fix a gas leak with my hot water heater. After waiting WEEKS for another company to come back after their initial assessment, Robison came out the day after I called and fixed the leak the same day. Thank you! read more

Garret at Robinson Plumbing came out quickly. He was very curious and explained everything he was going to do before he did it. I thought I had a major clog in my mainline but Garret was able to inspect and determine the problem was with my septic system. He was able to find the root cause very quickly and was clearly an expert in what he did. Garret certainly gave a great impression of Robison plumbing. read more

They charged me $430 to cut a hole in my wall and tighten a valve. He checked for the leak with some sort of spray and my dish soap. No parts. 20 mins of labor, tops. Still have a hole in my wall that I have to repair. Doesn't add up to me. Also the guy who showed up decided that as he's charging me $400 for nothing I might like to hear his thoughts on the democrats starting the next civil war, as if thats even remotely appropriate. PASS. read more

If I could give zero stars I would. We called when my husband couldn't get the plumbing put back in the wall in the bathroom when he was fixing a leak. The guy who came barely even attempted to try and stated that the whole system would need to be replaced and to do so a hole would need to be placed and a contractor would need to be called to fix the subsequent hole; costing us $1k. My husband asked (begged) for the guy to try putting it in using their grease and tool. The gentleman was super resistant to even try. After asking 3-4 times the guy tried and it worked. If you want an honest company this is NOT it. read more

Had a cable guy tell me of a leak under my home, called and got on the schedule for next Sunday, when Willie arrived he went straight to work to find the leak point. I asked him to look at 2 temporary repairs I had made and he made me an estimate for all 3 repairs along with an estimate for replacing a 30 year old water heater. Decided to put off water heater replacement till later. Willie made quick work of the three repairs and left the area spotless. This is the second time I have used them and Robison will always get my business read more

Gabe is the best. Thank you Robison Plumbing

Going rate seems to be about $400/hr, regardless of the job's complexity or lack thereof. Never again.

Needed the internals of toilet tank replaced. Due to busy storm weekend, arrived two hours later than appointed time frame. Gabe and his trainer were professional, knowledgeable, and courteous. Job was completed expeditiously. I was given the option of refusing the service based on the estimate for repairs. This was my third appointment with them, the others cancelled due to weather, so time was of the essence. My only concern is their prices are exorbitant. I had two recent similar but more complex jobs completed in condominiums in Seattle and Robison's work was double the cost. This was even with being given a "senior" discount. In fairness they guarantee their work for two years. Even though I found Gabe's work, demeanor and knowledge great, I probably would try another plumbing service next time due to their cost scale. I realize he has to charge what the business owners demand. Just too expensive for me. If I hadn't been under stress to get the job done, I would have refused service. Again Gabe and his helper were great. read more

Horrible experience! Ryan from this company came out to investigate a leak in a jacuzzi tub. When ASKED how he would find it, as he started to fill up the tub, the customer suggested he go a bit slower. First drain, then lower jacuzzi spouts and higher jet etc. Ryan, took that as customer was trying to tell him how to do his job and ignored customer. After proceeding to fill up tub 1" over the jets, the leak started POURING OUT to the first floor. Ryan (shocked) ran downstairs. It was a HUGE PUDDLE coming down the wall. Customer: THAT is what I was afraid of... now a whole inch of water needs to come out. What now? As it ran down the wall. Ryan stormed out STATING CUSTOMER was unreasonable. After calling management, they sided with Ryan (due to his experience) and would not resolve the problem. CUSTOMER BEWARE; arrogance lives at Robinson Plumbing. read more

SAVE YOUR MONEY!!!!!! These guys will scam thousands of dollars out of you. They will send inexperienced workers who you'll have to clean up after and still not fix the problem.... Matter of fact they'll make it worse. The manager isn't any better, he'll admit that his workers need help on there JOB EXPERIENCE..... But not give a refund. Trust me, this is not a company worth wasting your valuable time and hard earning money. read more

We were offered a free inspection and we appreciated the offer. The guy from Robinson plumbing was named Randy, and 24 hours after his inspection most of everything he touched started to leak . Really?! What a coincidence. I don't think so!! He must have thought I was easy pickings read more

We've used Robison for many years and have always found their service to be great. They show up quickly and take care of the problem and the plumbers they've sent to our house have been extremely courteous and professional. Last issue we had was water heater element going out and it was taken care of same day, with a free followup call. Not the cheapest plumber in town but they do it right. read more

First time customer. We accidentally flushed a brush down the toilet, and we could not get it out. Called them, and within 1 hour someone was at our door ready to work. Fair price, available 24/7 for emergencies, and they do not charge overtime. Within 1 hour of working they found the brush, unfortunately had to remove the toilet, but it has to work with 3 kids in the house, so very happy at their prompt and professional service! They will be the first people we call should we have a plumbing issue the next time around. Do not hesitate to contact them. read more

I ended up having a septic backup late on a Sunday night. I called and they had a plumber call me within about 15 minutes. After decribing my situation over the phone, the plumber asked me if I would be OK if he walked me through some troubleshooting steps, since it would take him two hours to arrive from his current job. I agreed, and he walked me through several steps to help me clear a line. Because I was able to fix it, he cancelled the call resulting in no charge to me! I always appreciate when businesses help you help yourself before charging a ton to do something that takes 5 minutes and needs basic tools. read more

Luis came to our house promptly and able to figure out our issue and solved our problem. I did ask about a warranty for the work he explained there wasn't, but if we had problems he'd come back himself. Quality service I would definitely recommend! read more

I called Sunday morning with a major leak in my shower - they were very friendly on the phone (and NO HOLD!!) - scheduled me for that afternoon 12p-3 and said would call to give me a closer ETA - told me no cost estimate. They called me back right around 1130am to advise Anthony was on his way! He arrived right around 1215p or so and took care of the problem! great customer service. I asked my contractor to reach out to them to get a bigger job done! hope it works out as I was so pleased. Thank you read more

We installed a new hot water heater and it didn't work ..after being given stupid advice by someone else we called Robinson (according to tag on old hot water heater they had replaced elements back in 2009) They made it out a am day...quickly diagnosed the issue and had part on hand to fix the issue. He stayed until we had hot water. We just copied the old installation so there were a few things that need to done to bring this installation to code...he pointed out the issues and gave us a bid on bringing the installation to code. Thank you Steven for the great service. read more

Robison Plumbing's TV advertising brags that they are available 24/7 and do not charge overtime. Beware! They charge around $75 to do a bid and if you accept their bid they'll apply that to the charge. But, their bids are ridiculously high, but, its easy to get hooked because you've already invested the $$$ to have them come out. So, even though they "don't charge overtime" their basic charges more than make up for that. I DO NOT recommend Robison! read more

Tim is awesome! Had a crisis and he came out at 8 pm (30 min after we called).. saved us a bunch of money, got our toilet and shower back and working...love these guys. Great company. Request Tim if he's available, great guy, great plumber...you'll be glad you did. read more

The service is good but may be incomplete if flushing of the water system is needed. The tech failed to flush the hot water heater. The manager is rude, he tried to blame me for making a complaint. He than told me what to do instead of askng. If this is an example of the customer service, I would avoid this business. read more

This company is EXTREMELY unprofessional. I have many rental properties and wanted to have them complete a service call on one of them. They stated they would call my tenant and agreed to do that. The representative from Robinson Plumbing then called me back and stated I was on the Do not service list however they could not tell me why. I have always paid with credit card and never questioned the bills but now looking back at my invoices the charges are very high. There are great plumbers who will help and solve your issues. Robinson Plumbing out of Bremerton is not one of them. read more

RIPOFF ARTISTS: Hired these guys in Bremerton, WA to replace 2 laundry faucets and add an icemaker water line. The faucets were simple screw-out, screw-in affairs that (tech told me) took less than 15 minutes to replace. The house did not have a water supply at the back of the fridge space so he had to go down into the crawl space and tap into the main water line to run a supply. I almost had a heart attack when I got the bill for $1,706. I told him "you must be freakin' kidding me - that's twice what the new refrigerator cost." He just shrugged his shoulders and told me they charge a "book rate" for the task regardless of how long it takes. I feel like I was genuinely ripped off by Robison Plumbing and there is no correlation at all between what they charge and the actual work they do. I don't care what they say, this is honestly an unfair price for the small amount of work that was actually performed (about 3 hours). I will NEVER hire this company again and advise anyone else to pay close attention to estimates and get comparative bids. read more

Too bad there was not an option to give zero stars. They came and told me I needed a clean out installed (there was one in the basement the whole time). So they gave me another clean out and took my whole yard out (took more than what they said they would). They buried my new foot mat I had purchased from Home Depot 1 week prior and decorative wood logs and yard borders. We had just professionally built a fence and they had to remove it. The fence was not restored back. Nails were sticking out and it was lop sided. A chunk out of our cement wall was taken out by bulldozer. We stayed in a hotel while this was being done and when we came back the yard was a disaster. I learned after the fact that industry standard is that they at least take out the big rocks and rake it out as much as possible. There were mounds of dirt and far from reasonably leveled. They admitted to breaking my water pipe and wrapping it to mend it. So how did I find out that they broke the pipe in the first place? Within two days I had a pool of water in the yard. So they came back and told us how it broke. They dug a whole and proceeded to tell me that they will provide a quote to replace it (a pipe that was fine before they broke it) -$2,000 give or take. I was infuriated at that point. They insisted on the pipe having to be replaced to correct it. They said that they would put a clamp without charge. I asked them how they went from saying the pipe was necessary to replace to a clamp doing the job? They had no response. So they put the clamp on. I only agreed to this because my down stairs was damaged from the flood and I had my one year old and newly born infant at the time. My water bill was outrageous as a result of what they did. After talking to the manager MANY times he sent one of his guys to rake the yard. The employee made it known that he did not want to be there by mumbling and not making eye contact with me. In the end, my yard did not look any better after his so called raking. After that failed attempt the manager wanted to send the guys back to figure fix the fence. I never had them come back. I couldn't take it anymore. They were very expensive and after the fact found out that they over charged me. I wish I saw their reviews before hiring them but I was in such a mess I had no time to shop around. read more

They advertise 'no overtime' because it seems to be all overtime. They are available, but expensive, didn't seem to have enough supplies and left a mess. read more

My wife had Robison out a year ago to install a toilet that I didn't have time to install. There was nothing unusual about the install, however the cost was quite high. While they were there they convinced her to buy a $150 lifetime contract to do annual inspections of our plumbing. This is supposed to give us some kind of discount of future services as well. Back in late January they came out to do their annual inspection of the plumbing. At that time I pointed out that one of the toilets had leaky fill valve that would need to be repaired. The serviceman didn't have the part and told me that they would call me the following day with a quote. A week passed and I hadn't heard anything so I called to find out what was going on. I was told I would hear back the following day. Three calls and a month later and I still haven't gotten a quote from these jokers. The last time we called was on a Friday and we spoke to Tom the service manager. He assured us that we would hear from them the following Monday. It is now Tuesday and still no quote. I decided to order the part and just install it myself. In the end it's a $30 part and will take about 15 minutes to install. In the time I spent trying to contact these guys I could have completed the job. If I ever get a quote from them for this work, I'll post their price for comparison. I'm irritated that we were sold a service contract that is worthless. It is clear that unless they can drum up a large repair job while they are doing the inspection, they have no interest in providing service. I plan to still have them do their annual visit because I paid for the service, but you can bet they won't be hired to ever do any work on my house. Call someone else. These guys are not worth the time. read more

Crooks! Our well went out and we needed to get the water back on quick but did not have time to do it ourselves because of a death in the family. These guys did come out and fix it quickly, but it cost $800. When the funeral was over, we looked up the part that was replaced. The part cost about $80, and it took the guy 1/2 hour to change it out. We called to ask why they changed us $800 dollars for something that cost them $80. The answer was insulting. read more

Great service and knowledgeable. They always tell me upfront what I will be paying and even then save me some money. This the company to call. read more

I recently purchased a house in Bremerton, and needed to upgrade the plumbing. Robinson seemed to have a good rep, so we used them. I am an active duty military member and was leaving, but I was assured the job would be done in a weeks time, before I left, and my pregnant wife would be able to live in the house. After they pushed their start time back twice, I had to leave and my wife was stuck in a friends apartment. They showed up for 2 days, and then stopped because they needed a sheet rocker to continue. It would have been nice if they had told us this in the beginning. When they came back to our house, the plumber that had started the job quit was fired, and we had to start with a new plumber. A job that was supposed to take a week took a month and a half. After my wife asked for a price break due to the complications we faced, they refused saying the price was too low to do anything. When a company brushes off a military member and his pregnant wife in a military town, I cant ever be give them a good review, The job was done, and we have clean water. The service was poor.They left quite a mess on the side of my house, including old pipes all over my back yard. I was not satisfied. read more

This company is the worse I have ever dealt with during my home ownership. They were rude, disrespectful of the issue I was having and gave a quote that was outrageous for the work needed. My home flooded during one of the severe storms this winter and I requested them to come out and identify the problem. They figured it was an issue with the downspout. They came out and said they could re-route it away from the home as a temporary fix and prevent further flooding into the home. The quote for 15 feet of piping and a 90 degree elbow away from the house was $389. Are you kidding me? This can be purchased at a DIY store for less than $50. The install would take them less than 20 minutes, so where is the cost coming from. They said labor was two hours. Scam artists. HIGHLY RECOMMEND ANYONE ELSE! read more

Very professional, on time, quality work, a little expensive but worth it when the water heater is out. We have used them several times over the past 15 years, including the rough-in plumbing work for our new construction home. We even signed up for a yearly maintenance package. read more

I bought a water heater from this company before, and the plumber was a very nice man and efficient. In last October, we damaged the shutoff valve in our garage. After a Robison plumber repaired the valve, he said "I'll give you $100.00 off for a new frost free pipe," and I said OK. He spent about five minutes to install the pipe. He then prepared an invoice in my kitchen, and the price of the pipe and its installation was $214.05 AFTER the $100.00 off. I didn't argue, because he was much larger than I was and meaner looking. I then checked The Lowes and found the exact pipe at $55.00 resale! After I complained to Robison by E-mail, Tom Bozeman offered me a $100.00 discount toward a future repair. (They can reduce the price by additional $100.00, if you complain, and still make enough profit.) For the obvious reason, I didn't want to hire Robison again. Instead, I wanted a $100.00 credit toward my credit account that they charged to. Eventually, I ended up in submitting a price dispute to my credit company, CITI. Robison claimed that I approved the pipe installation and signed the invoice in the garage prior to the installation, which was a lie. (I'll be more than happy to take a lie detector test at anytime.) Apparently, after a few months, my credit company didn't want to deal with Robison any more. So, CITI, not Robison, credited my account for $100.00 as a valued member reward. Although, Robison gave me a senior citizen discount, I'm sure they took advantage of me in this case of $55.00 pipe and its installation. Yes, I did receive a $100.00 credit from my credit company. I just wanted to warn the others, who may be thinking of hiring Robison Plumbing, that what they did to me may happen to them as well, especially if you are a senior citizen. I always communicate with E-mails to keep evidence. I was surprised how Tom Bozeman communicated with me comparing to the other customer representatives. It's very unfortunate when a business takes a chance of losing much valuable customer trust over some money. The plumber didn't clean the mess. I did. read more

I called Robison for an estimate to repair a shower mixing valve. Although they arrived as agreed After dismantling the shower controls the technician proceeded to describe in detail all of the components and what was malfunctioning, pointing out he would have to rebuild the valve. For this repair, the price would be just south of $500. This did not seem an acceptable price for this work and I chose to get additional bids. The next person to review the job completed it during an initial service call by replacing the mixing cartridge (available from the manufacturer at no charge, or about $60 to the after market) and $125 service call, the same component Robison would rebuild piece by piece. Is Robison expensive? I think so, and it had better be an emergency and you have your wallet out before you call them. read more

We were misled by this company, one of their techs (Todd) came by did some smooth talking and ended up putting in lower end faucets which perform poorly at best. He charged us $433.00 to change out a shower assembly. Highly recommend to anyone reading this to not go with this company, over priced and full of pure American greed BS. read more

Good work but very very costly $1000,00 for 5 hours of work!!! I did supply the material, for that reason 3 strars.

Despite the high quality work and the pleasant and licensed personnel, their Service Manager is interested in nothing but the bottom line. He was argumentive with me from the first word he spoke. I am a senior and I was offended by his cavalier attitude. I was willing to pay for what I thought was the best. Not now! Poor customer communications DO effect the bottom line. This is one way that happens! There will be many more seniors with plenty of disposable money and this company is already behind the curve. No future for them here. read more