This is the 3rd time I've had a whole house softener and filter installed in my home (3 separate…read morehomes, each with a private well). My wife and I really enjoy the feel of softened water in the shower, and the fact that our white clothes stay white. I sometimes hear of others who don't like the taste of softened water. With our first softener (1999-2005), we noticed a little something about the taste of our softened water, but in the 2nd and now this 3rd new one we only notice that the water is as good as any bottled water, with no unusual flavors or after taste. We bought our current home just over a year ago and did a complete remodel. After moving in we immediately noticed that our well water was staining and scaling up all our new bathroom and kitchen fixtures, as well as staining our white clothing. I searched the internet, read reviews, and decided to reach out to Pure Water Northwest. Their rep came to my home a few days later and was very interested in hearing my concerns and clearly discussed options and recommendations to get our water satisfactorily conditioned. There are many softeners available online and in the big home stores for much cheaper than what PWNW offers. Since I have a fair amount of experience with water softeners and know how to do basic plumbing, I was about to "DIY" this job and save some money, but after reviewing all the literature and considering warranty coverage when having someone else do it, I opted to spend more money and go with what seemed like a much better system. After committing to purchase from PWNW, they put me on their schedule and showed up when they said. The installation techs were very friendly, and obviously experienced and knowledgeable. I had fun discussing their tools and process as they worked and they didn't seem to mind me being around. It was very pleasant and straight forward working with PWNW, and my system is working as well as I had hoped. I think they do a great job and I recommend them. It costs double what a DIY job would be, but in the end it seems worth it, and if you can't do your own work, it's a no brainer to go with PWNW.

Wonderful company! David is a great tech; efficient, knowledgeable, personable! Always gives an…read morehonest answer to my questions, and in a way I can understand! Definitely recommend them!

DO NOT HIRE THIS COMPANY! We paid approximately $4,000 for a…read morewater filtration system and after the work was done, David Scott stopped responding entirely. We have made multiple attempts to contact him with no resolution. After looking into his background, this appears to be part of a pattern involving multiple liens and court judgments for unpaid debts. We are now pursuing legal action to recover our money. I strongly recommend choosing a different company.

like many who posted on here I've had similar experience with this company or a deposit was paid…read morerequiring half of the total and then the owner of the the . He's unable to be reached via phone text or email currently it appears his closed June 2026. He's never made any attempt to refund the deposit or notify us as the customer that his business was going to close.

Very knowledgeable and he reset our whole system. Works great now…read more He also resent our other house system. Can't say enough!!! I wish I could rate it a 20!

We were in desperate need of a home water filtration system. I am so grateful to have found this…read moreplace. Jason came out and did a water study. He then recommended the perfect system for our needs. He came out and installed the system and ran through operations and maintenance. The entire experience was wonderful and I can't say enough fine things about Jason and our experience. I recommend anyone in need of a system to contact Jason!

Great group of guys. I think it's a father som team. I called because my water was tasting a little…read moreweird and I didn't really know how it worked. They came out and tested it the same day. Provided a quote quickly and was really great to work with. Decided not to replace the softener yet but will use them in the future. I offered to pay for the test but graciously refused. Thanks Glenn

Really great products, service, and pricing, I spoke on the phone with the father and worked with…read morethe son. I'm at the six month mark currently with our system (greensand, carbon filter, and softener) and I couldn't be happier. My family members routinely comment on how good our water tastes and looks. Also, when installing the son found a slight concern (no air gap) in our plumbing system from the previous filtration system, and very kindly installed one for us on the spot. This company is run by decent individuals who look out for their customers' interests. I cannot recommend them highly enough.

I left Seattle in February of 2014, but prior to that, for at least a year I found the highest…read morequality water at Custom Pure. It is now March or 2025 and I live out on the Coast of Washington State, but my experiences with Custom Pure more than 10 years ago were so Wonderful I had to look it up and see if it was, as I hoped, still in business. To my Complete Delight it IS! I first learned of Custom Pure through someone I knew, and also at PCC (Puget Sound Consumer's Co-op) and I consumed only Custom Pure water, whose purification method is the Best I have ever encountered. For Excellent Health, pure water is crucial. I could not possibly have a higher recommendation for Custom Pure! And I shall see if I can find an outlet for it here on the Washington Coast. I would even be willing to help man a store out here. I consumed nothing but Custom Pure Water for about a year, and then briefly ran out and had to drink water from the faucet in my apartment. I was amazed that I was experiencing a mild but substantial psychotropic result from drinking that hideous Seattle Public Water! Custom Pure Water is to me, the Standard of the Purest WAter I have ever been privileged to have available for my consumption. Try it for yourself and You will see, over time, the huge difference it will make in your health. Please note that I eat healthy, and I do not use, abuse, nor consume to any degree, drugs, alcohol, nor tobacco. For those seeking optimum health and vitality, I highly highly highly recommend Custom Pure! ~ Sol A.

Super friendly and helpful staff. Helped me navigate what i needed for an under sunk water filter…read moresystem with pros, cons, price points. I liked that they gave me options without sales pressure. Made me trust their recommendations and i would definitely come back!

After several incredibly stressful days without water, I cannot recommend Brian Clarke highly…read moreenough. Our water went out unexpectedly due to what we believed was a major well failure. With a large three-story home, multiple bathrooms, an indoor pool, extensive plumbing, and a complex well system serving the property, we feared the worst. We even had other professionals come out, and while they were courteous and tried their best, no one could pinpoint the problem. Brian arrived, immediately approached the situation with confidence, experience, and professionalism, and quickly identified that the primary issue was a leak in our irrigation system along with a pressure tank that needed replacement. Thanks to his expertise, he had our water restored that same day so our family of five--including my young grandson--could make it through the weekend. He then returned exactly as promised, replaced the pressure tank, completed the repairs, and had everything operating perfectly. What impressed me most wasn't just his technical ability--it was his character. Brian genuinely cared about getting our family back on our feet. He never made us feel like just another customer, and it was obvious his priority was solving the problem, not maximizing the bill. His pricing was incredibly fair, especially considering the complexity of the work and the time he invested. In a world where trust and craftsmanship can be difficult to find, Brian Clarke stands out as someone who truly earns both. His knowledge, honesty, work ethic, and commitment to doing the job right are exceptional. I would recommend him without hesitation to any family, homeowner, or military member looking for someone they can completely trust. Thank you, Brian, for restoring more than our water--you restored our peace of mind. A & C Miller

Brian is exceptional. He was extremely responsive. Fit us in for a broken well pump immediately…read more He's very knowledgeable and answered a ton of questions regarding our well. Fixed our well and replaced our pressure tank. Water is working 10x better than before. I highly recommend and will go with no one else in the future.

I found a leak in my pump house after the pressure tank around midnight, called Aquatech the next…read moremorning -- a real person answered the phone and took a description of the problem. I got a call back that afternoon, arranged service for the next morning, and my system was fixed by 10:30 am, just 24hrs from making my first call. The guys who did the work were pleasant, calm, professional, and fixed it up straight away. This was the fastest, most perfect experience with well service I have ever had. I know exactly who I'm going to call the next time I need help with my well.

Our pump was going out for the 3rd time and since Aquatech had fixed it last time I was hoping they…read morecould recommend a replacement. We are so happy with the recommendation! It is quiet, great pressure and installed quickly over the holiday. Thank you so much! Highly recommend for pump and well needs.

Everything they have done for us has been first rate. You know how you move into a new house and…read moreeverything breaks. Yup that's is us. Septic line moved and replaced . Replaced water softener- found that the well pressure tank was bad in the process- replaced before well pump failed. Great catch. The guys are personable and the work is reasonably priced. Would recommend!

WOW! What a wonderful company to have in Sequim. They showed up to our home where we found a small…read moreleak underneath the house within an hour of my call. Blake went right to work and fixed the problem. The price was great and Haley was so nice to talk with. They are now my "Go to" favorite plumbing company. I am so glad that I found them. Very happy customers!!!

We have been a Gresham customer for 15 years for home and community well service. Quality work…read morecompleted by very competent employees. Always courteous and leave no mess behind. Thanks

quick response to request, fast availability and service-pleasant, informative and comprehensive…read more Nice to have service like this available!

Steve is super kind! he is willing to help and work with his clients! he is an owner who actually…read morecares. thank you Steve for helping me and my husband!

Stephen is awesome! He is our go-to for anything pump or irrigation related. He is widely used in…read morethe area because he's quick, thorough and priced right.