Christina Cruz is so detailed oriented that she made it so easy for my client who happens to be a first time homebuyer that they were so excited and happy with her and went on buying a home in marble homes Newark by Robson homes . Every time you call her , she is so responsive and courteous. On top of it my client got a good value home with a highly upgraded house . Roya gardere her co worker is also remarkable . I would definitely recommend her to my future clients who wants to buy in South Bay . read more

I can't say enough great things about Anthony Falcocchia from Robson Home Customer Care. He consistently goes above and beyond to take care of issues with our home. What really stands out is his dedication--he personally visits to see problems firsthand, then promptly arranges repairs and coordinates timing in a way that works for us. That level of ownership makes a huge difference. Anthony truly listens to our concerns and always does his best to find a solution. Even when something falls outside of his scope, he still offers helpful suggestions and guidance, which shows how much he genuinely cares about homeowners. On top of that, he's friendly, patient, and simply a pleasure to work with. It's rare to find someone so responsive and committed to customer care. We really appreciate everything he's done for us. read more

Roya and her Team were wonderful to work with. She helped my clients navigate the whole process from start to finish and was a seamless transaction. My clients are now moved in their beautiful brand new home and couldn't be happier. I'll definitely refer more buyers to Robson Homes. read more

We've had the pleasure of owning not one, but two Robson Homes, and our experience has been nothing short of exceptional. Our first home was purchased new in 2019 in the Orchard Heights community. From the start, Robson Homes impressed us with their attention to detail and willingness to accommodate customizations -- including electrical, speaker, and network pre-wiring -- that made our home truly fit our lifestyle. The home buying process was smooth and professional, but what really stood out was the post-purchase support. Years after moving in, our salesperson, Lee Ann Williamson, remained incredibly helpful and responsive. Whether we were looking for part numbers, paint and stain swatches, or even building blueprints, she was always just an email away. More recently, we purchased our second Robson home -- this time a resale in the Mission Heights community. Although we weren't the original buyers, Lee Ann once again went above and beyond to help us with information and support, even though she wasn't involved in the transaction. It speaks volumes about the company's commitment to quality and long-term care for their homeowners -- not just for first-time buyers, but also for second-hand owners. Robson Homes builds beautiful homes and backs them with a level of service and integrity that's hard to find these days. We're grateful to be part of two Robson communities and can't recommend them highly enough. read more

Robson Homes - Mission Heights by Robson Homes - Real Estate Services Near Me - San Jose, California

Had the chance to work with some of the best people and went thru a super delightful process from start to closing our home! Even after closing they still take care of you. read more

Amazing quality of homes! We loved the floor plan options, efficient floor plans and excellent interior finishes. We purchased at the Marabel community and the floor plans have thoughtfully considered everyday needs of families and current shift in live/work setups. We absolutely loved working with their sales team to make our dream come true. Overall, our experience was great! read more

Buying our new home from Robson Homes has been such an incredible experience. From start to finish everything went so smoothly and they even completed our home before the promised deadline. The quality is outstanding and every detail feels thoughtful and beautifully done! As a realtor I have seen many new constructions, and I can honestly say Robson Homes truly stands apart. Their craftsmanship, design, and service are exceptional. Every person we met was professional, kind, and genuinely passionate about what they do. It is rare to find a company that makes the process this seamless, fun, and professional all at once. We are so happy to call our Robson home home :) read more

It's our first time purchasing a home from Robson home. Lee Ann has been a great help along the way and often goes out of her way to make her clients happy! Jay was also diligent to get everything in line within a week after we moved in. We look forward to the good times at this finely designed home. read more

We recently purchased our second Robson Home and I want to acknowledge and commend Anthony Falcocchia, Robson Homes' Customer Care Manager for his great customer care and service. Anthony always delivers what he promises and gets the job done no matter what you need help with! He makes all the difference in making you feel happy with your new home. read more

This review is long overdue but I wanted to share the wonderful experience we had buying a Robson Home. We have been living in our house for over a year now and we are still in love with every aspect our new home. They put in a lot of work and care into each home and take great pride in making sure everything is perfect. Christina, our agent we worked with, went above and beyond throughout the whole process. It was our first time buying a home and of course it was daunting but Christina made it so easy. Our situation was a little unique but Christina was always so patient walking us through the process, always advocating for us, and answering any questions we had. We loved working with her so much and would recommend her to any new homebuyer. She even gave my daughter a canvas of her favorite animals at closing! Towards the end of the process, we worked closely with Nick who made sure that any issues we had with the house was addressed prior to closing. He was extremely helpful and prompt with connecting us with the right contractors and even answered my questions a year post warranty. That's not common of many builders these days and something I truly appreciate. Working with people who truly care and love their job reflects how much dedication and pride they put in their homes. Buying a Robson home felt like an experience and I would recommend them to anyone who wants a good quality house which is rare to find these days. read more

An Update after I moved in!!! I still love this beautiful house, but dealing with countless small issues and enduring the frustrating experience with the builder's customer service has been truly disappointing. I never expected to be educated, argued with, lied to, and denied legitimate concerns after purchasing a over $3M+ home. If I had known the builder's customer service would be like this, I would have reconsidered my decision--again and again! The customer service director, Art, implied me--a homeowner--of creating a fake video just to get them to replace dimmer switches that costs $20-$30/each, all because of the flickering issues. They call this a luxury home, but true luxury doesn't come with such a terrible customer service experience. Buying a home should be about creating good memories, not constant frustration. Everything seemed perfect before closing, but many issues remain unresolved. At this point, I hesitate to even reach out to customer service because I still have to live here. This experience has left me deeply disappointed. ============================================================= I'm currently working with the Robson team to resolve the ongoing issues. I'll provide an update once there's meaningful progress. read more

We had such a wonderful experience with Robson homes purchasing a brand new home. We have been at Rosewood for a few months now and couldn't be happier! The build quality is exceptional, and the service you receive is top notch. We weren't even planning to purchase a house and were just driving around and stumbled upon the neighborhood. Lives everything about it including the aesthetics as well as the floor plans and materials used. Everyone is extremely friendly and helpful but special thanks to Lee Ann, she made us feel like family, always super responsive and tried to help accommodate everything we asked for! Thank you for everything! read more

The quality of their product is A+. Most of the standard material they used are considered to be upgrades at other builders. The staff is super friendly and approachable. I will highly recommend Robson homes to all of my friends. read more

Our family recently purchased a Robson Home in Los Gatos. We have purchased a number of newly constructed homes in the past from different builders including a Robson Home in Fremont and I can confidently say that they are the best - well designed, attention to detail, outstanding communication and service throughout the process including post sales! This time we decided to take advantage of their trade-in program where Robson Homes buys our old house at a very fair and competitive price. It really took away all the stress that comes with having to sell your house in a tight timeline. Amazing program and I am fairly certain my recent purchase would not have been possible without their trade-in program or it would have been much more painful trying to sell our house in this tough market. The efficiency it brought and the stress it took away were truly priceless! Everyone I worked with from the Robson Homes team was amazing and genuinely great people! Many thanks to Christina, Anthony, Charles and the team! And to Lee Ann who made our first house possible in Fremont! read more

We just completed a cross country move from Massachusetts to California, a challenging six-month process. As you can imagine, we are thrilled to finally be in our new Robson home. Roya, our sales agent, was kind, helpful and attentive throughout, providing frequent updates on the construction, and also keeping us on task about decisions we had to make. She and the entire Robson team, including Michelle at Precision Design and Nick the construction supervisor, are all fantastic. Thanks also to Lee Ann for some extra help and care. We love the quality construction of our home, and the neighbors we've met so far seem great. We are very happy that we chose Rosewood at Camden Park as our new home and community. Thank you! read more

We've been in our new Robson home at Rosewood in Camden Park for 4 months now, and are still very satisfied with our purchase. The home is beautifully designed and well constructed with high quality materials and fixtures. For the very few fixes we've needed since moving in, Art and Anthony from the service department have provided excellent service and support. And last but not least, Christina, Lee Ann and Roya in the sales office have been invaluable guides through the process, from researching to purchasing to owning. They've always made every effort to take care of us, even now 4 months after moving in. Thank you, Robson team! read more

Thanks for your response Anthony. We appreciate the actions you took on that morning for resolving the toilet overflow and clogging issues. We have gone through many rounds of communications through emails/phone calls about this issue. For this public forum (Yelp), I would like to take the chance to clarify a number of things. 1. The two pieces of debris you found (and you claimed which clogged the pipe) are NOT baby wipes. They are culinary napkins commonly found for takeouts. We never use this kind of napkins in our household so it is definitely not us flushing them through the toilet. We have clearly showed you the pictures of the debris and proved they are not baby wipes. I don't know why you insist these are baby wipes. (Is it just because we have a kid at home?) 2. On that night I called you, you said you would come on the next Morning around 9:00 am. When you knocked the door on the morning (around 9:00 am), you told me the plumber already unclogged the pipe and then you just showed me the debris (and claimed that they are baby wipes). There were many things that could happen in between the time (7:00 am) when you came and the time when you knocked my door (9:00 am). Unfortunately, I was not given the chance to witness what the plumber exactly did to the pipe so there could be other stuff clog it. Why are you SO sure the clogging is just due to the debris you identified? Moreover, as a brand-new construction, such a wide pipe can be easier clogged by the two pieces of debris with only 4 days of occupancy? 3. I agree that we took the ownership of the house for over 30 days. However, the workers from Robson home still had access to my house as well for over 30 days since there was a key left to them for fixing some small issues in the house. During that time period, we hadn't moved into the house yet so anything could happen out of our sight. 4. You did arrange for the cleaning and mitigation work. I appreciate this. However, all the costs of the cleaning, mitigation and restoration are actually out of our pocket. So there is nothing you can be proud of here. I admit I was very frustrated when I left the first review on the night when the overflow happened. However, I am actually more disappointed on how the Customer Care takes care of this issue for their customers. From all the conversations I have had with them, together with the reply they left on Yelp, they kept defending themselves and showed little sympathy. I don't think my review can change anything already happened so far. However, I just want to take the chance to leave a notice here for the future buyers to be aware of the customer care issue when they make decisions of buying a house from Robson home. read more

Our family has been owning and living in a Robson home for the past few years and we are a satisfied customer. Lee Ann is just amazing. Lee Ann and Charles made the home buying experience easy for us. When there were issues, Art provided us prompt, thorough customer service. Art was very knowledgeable and a pleasure to work with. Overall, we highly recommend. read more

Our new home is beautiful, and we all love it. We are very grateful to Lee Ann, the sales assistant who liaised with us. She was very patient, understanding, and gave us a lot of help. We also want to thank Nick, who has always been enthusiastic in helping us after our house closed. We believe the greatest features of Robson homes are their beautiful appearance, reasonable design, and comfortable feel, making them the top choice for any family. read more

RH builds beautiful homes. Our neighborhood turns out exactly like the design concept picture including exterior, interior and landscape. read more

Robson Homes - Heirloom Neighborhood - Real Estate Services Near Me - San Jose, California

Robson Homes and their wonderful team helped my family buy our dream home! We were very inexperienced buyers but they took the time to answer our questions and proactively gave us updates throughout the process. I highly recommend Robson! They spent the time and energy to think through minor details that made our home a special one. Thank you especially to Roya - she worked with us from start to finish and we're very grateful for her! Cheers read more

I purchased 2 homes from Robson Homes and both are through Lee Ann and team. I want to express my appreciation to the sales team at Robson Homes, especially Lee Ann and Christina, both are super friendly and knowledgeable about their products and the housing market in general. I've also worked with Art from the customer service side and is also impressed by his knowledge and work ethic. Overall, I would recommend Robson Homes to anyone who is looking for uniquely designed and good quality homes in the Bay Area. read more

We recently purchased a Robson Homes @Finch Hollow - Milpitas. We always had a very high opinion of Robson Homes. We missed an opportunity to buy Orchard Heights, Fremont before and did not want to miss this one. So, we committed to a Catalina plan here. To level-set, this is not our first experience of buying a new home. We have bought properties from KB Home before. So, we kept on comparing the qualitative differences in our heads as we went through the process. The interactions were wonderful !! We started with with Roya and Lee-Ann from Day 1. They both understood what we were looking for, made good recommendations and partnered with us adequately throughout the process. At time, we thought Sales were slightly less flexible about the changes we requested, but we also understand that they have a schedule to keep and don't want to open options beyond whats already there. So, that was alright with us. Thanks Roya and Lee-Ann - you have been amazing partners. After few weeks, they sent us to a design center in Dublin. This was nothing like what we had experienced before. Merlyn, our design partner, worked with us for over 6 hours helping us identify every small things that will help us express our personalities in the house and make it inviting overall. Her design acumen was extraordinary. We felt, we were only limited by our imagination. The design center had thousands of choices to choose from. Be it floor, quarts, lights, grouts - you name it. But we did not get overwhelmed because of her guidance. The experience was very gratifying. During every few weeks of construction, they invited us to visit progress and showed us the incremental work they did towards the closure. It was also very gratifying to be a part of the journey. Towards the end, we worked with Daniel on closing out the last few items. It was a pleasure working with him. At all times, he knew the current state of things for our house and went above and beyond every time I had asked him for anything. Thank you Daniel !! Once the house was ready, we worked with Art (customer service director). I can say with enormous amount of confidence that he is by far the best customer service professional I have worked with, period !! Every time, I have sent him an email, he followed through either with a visit or a phone call. It is not impossible to have few minor issues as we are settling in the house. But what's important is - how we are treated AFTER the purchase. For that - Art definitely gets A+++. There was a recent incident where he called back late evening from a family gateway and troubleshot the issue with me on the phone where the issue had nothing to do with Robson constructions (it was squarely my fault). He never said NO even for once. What also impresses me about him is - his knowledge of things. Just when I would tell him a problem, he immediately would know where to look. This shows the years of professional experience he has working on projects like these. ART - You are an amazing partner !!! As promised, once my backyard is ready - you are invited for a BBQ party Lastly, I also like to thank Anthony. I worked with him few times after hours and every time I got the support I needed. Thanks Anthony for always returning my calls. Appreciate it. Finally - I think, Robson Homes built really really nice Luxurious homes where they don't cut corners and don't save money by using cheap materials. If someone is like me where you don't mind paying the right price for an outstanding home with best in class service to follow, this is for you. But if you are someone who does bargain hunting where quality / value is defined by price, then this may not be for you. I truly thank Mr Mark Robson for building such beautiful homes where we will raise our children and create memories. You guys are amazing. Thank YOU !! read more

Just purchased a Robson Homes @Finch Hollow and we couldn't be happier so far!  The conversations with Lee-Ann and Roya from the beginning of the buying conversions till now has been nothing short of spectacular. They really are meticulous in making sure we are happy with the progress and turnout of the home. They were also very responsive throughout the process and made sure to take the time to meet our scheduling/needs. Anthony gave us a walkthrough and he was articulate in providing all the nuances of the home and was very knowledgeable in answering all our questions. So far everything has been great and I would recommend others in buying a Robson homes too as the quality and service is top notch! read more

Robson customer service continues to impress. I recently had a problem with the garage door opener, and Anthony who works for Robson showed up at my door just after I left a message. He took a look at the problem and made a quick call to the garage door company. They were out there the same day and fixed it perfectly without a charge. Anthony is the best! We are still super happy with our home, and all of the unique features that make it very comfortable for us. So many upgrades and conveniences are built-in as standard features. read more

Robson builds the best modern new homes in the Bay Area, bar none. I've purchased two homes with Robson over the past 10 years (both in Fremont), visited models in other communities, and I've always been impressed with their floorplans (open open open), their finishes (standard finishes are premium finishes with other builders), and their build quality. Kitchens in particular are just stunning and we always fall instantly in love with them. I've always found their customer service to be super responsive and they take responsibility when the issue is covered under the homebuilder warranty. read more

Robson Homes - my new kitchen!! - Real Estate Services Near Me - San Jose, California

We purchased a robson home by utilizing their wonderful trade-in program and it was just the best experience possible. Like every deal, we had hiccups along the way, but the team at Robson (Lee Ann, Christine, Charles) make it super easy. I've bought several homes from builders in the past and Robson's been my best experience by far. Everyone we've dealt with from Robson has been over the top great. On top of the great experience, the quality of Robson homes feel like they're in a much higher tier than most other builders. They put a lot of thought into every little detail and it shows. My wife and I like to visit new construction homes for leisure, and Robson homes have always impressed us with their level of detail and build quality. On top of that, they seem to find some of the most desirable locations to build homes in. You can't really go wrong with buying a home from Robson! read more

1) Bad Selection of plants by Robson Homes, planting dead-looking plants in front of house, right at the front door. We asked Robson Homes CEO/customer service to replace, but they refused! 2) Bad Robson Homes customer service, they are uninterested in servicing your home. We have bought new houses before from Summerhill Homes, K&B , Centex Homes, and never ever come across Customer Service as bad as that from Robson Homes. read more

Robson Homes - Robson Homes planted this dead-looking plant, right at front door. We asked Robson Homes CEO/customer service to replace, but they refused! - Real Estate Services Near Me - San Jose, California

I would not recommend any one to buy from robson homes. Their customer service sucks big time. Once you buy home, they care less for what you need to be done. I have followed up for months before getting anything done. Their customer service degrades exponentially from the day you buy home. Their quality of material is also ok compared to kb homes. Buyers beware !! I would recommend kb homes anytime. read more

We purchased a brand new home from RH in 2012. Within a year, cracks in walls and floor started showing up. Plumbing leaks started within 5 years. now the roof is leaking! RH refuses to honor the warranty. Almost all homes in the Mission Estate community are experiencing construction defects. RH customer service is so bad, homeowners have stopped contacting them and are now considering a class-action lawsuit. If other communities would like to join, pls direct message us. read more

We purchased a Robson home close to 2 years ago. What we liked - Good floorplans, good attention to details in terms of usability in the home. What we do not like - The customer service, the quality of their work. The quality of work is shoddy. We had so many things listed in our final home walk-through list. At move-in time several weeks after the walk-through, we found that NONE of the items had been addressed. They promised to do that after move-in. It took us more than a year and multiple follow-ups to get all those items completed, if at all. It was a very frustrating experience. The time and effort we put in to chase their customer service down was not something I expected when purchasing a brand new $2M+ home. They have made some dangerous design choices like using dry stacked rock walls (not mortared) at the edges of lawns and at the base of fruit trees. Kids and adults in our community have accidentally fallen from them. These walls are difficult to restack as well. The residents wrote 2 letters to the management to fix this issue. They mortared even the lowest of the rock walls around their temporary sales office and selectively for 2 houses in the community, but failed to even respond to the issues the residents noted in the letters. This showed us that they have their backs covered with potential threats around the sales office and do not care about the families residing in their communities. A lot of residents in our community are beyond frustrated with their attitude. Our take-away after dealing with the Robson Homes folks for so long is that they will care about you only until your money moves from your pocket to theirs. My advice is to ring doorbells and talk to as many existing home-owners as you can, before you decide to buy a Robson Home. read more

Bought a Robson home last summer. The house and the buying process is ok, but they sure know how to get the most out of you. Their salesperson at the Fremont location, Roya Gardere, really duped us. Much of the back-and-forth negotiation seemed like just a tactic to get us to pay more instead of an honest explanation of the situation. But then I guess this is what they are paid to do. The worst part is that she had told us they would pay for our closing costs, but when we signed the contract, it wasn't in there. You could say we should have read the documents more carefully, but there was so much paperwork and signing of documents that it feels like it'd be hard for even a lawyer to catch all the details. We ended up signing the contract without knowing that it didn't include the closing costs and we came out feeling tricked. They gave us a doggy-door to compensate for the "miscommunication", but that was probably a couple hundred buck at most, compared to the thousands of dollars in closing fees that we lost. Some of our neighbors felt that they were tricked too, about different from ours. The home itself is fine. Build quality is ok, but some neighbors have had some more problems than we have. The HOA seems expensive for what we get too, and dealing with them hasn't a great experience. In this area and this day and age, to have a new house in a decent location means you either pay a king's ransom or be happy with the tiny lots quality issues. Or both. Don't get me wrong--I feel pretty happy and blessed to be living in a new home, but obviously, no home builder is perfect and some are better than others. This is my first time buying a home, so it's hard for me to compare with other builders, but on an absolute basis, I feel our experience with Robson could have been a lot better. They need to work on issues in purchasing experience, the ownership experience, and the home quality. read more

I had a small issue with the front door lock being loose which prevented the door from being closed tightly. Within a day, I contacted customer service and a representative named Anthony immediately came to my service on schedule and fixed the issue with my door. I definitely recommend their services as they have been responsive and efficient in getting the job done. Anthony, in particular, was very courteous and helpful in explaining the cause of the issue and incredibly efficient in resolving it. It was also very considerate for him to wear a mask during our appointment as we are currently in these troubling times of the COVID-19 Pandemic, so safety is guaranteed. read more

Robson homes make good quality and well designed houses. They have very professional staff and responsive team in all fronts -- sales, load agent, quality and customer services. If you like their products and their homes, I think it's hard to find comparable properties out there. You may find house that are lower in price, but i think it's challenging to find the same quality builds in the bay area. There are pros and cons about working out a deal with Robson homes -- same as any other business transaction. Bottom line is, will I buy another house with them? and the answer is yes, of course! Simply because their product is outstanding and their services are personal & professional. Most people got emotional about buying their house and wanting to be serviced as a king/queen; putting things into perspective, I think Robson home hired professional to take care of their business and take care of their customers. I think i got a fair deal out of them, and I am overwhelmed by the quality of my neighbors. Look forward to seeing more of their properties come out onto the market. read more

Everyone is very nice when you're thinking of buying, but after you buy one of their homes they completely change. They will do everything possible to avoid fixing ANY problems that they are supposed to fix on a new home. Extremely disappointed! I would NOT recommend Robson Homes to anyone! Buyer beware!! read more

We have just moved into our Robson Home in Fremont Warm Springs. We have had a fantastic experience from start to finish. We love our new home and the quality of their work is definitely higher than some of the other communities we looked at. Robson did a great job on the community and giving character to each of their homes. It seems that every day we find new aspects of the home that we are growing to love. One other note is that for many of the Robson homes, what comes as "standard" is considered an upgrade for other communities. read more

Robson Homes is a one-of-a-kind builder. For the last ten years I have spent a lot of time visiting new homes and comparing builders. Robson Homes came out on top with the highest quality, and the best people to work with. Everyone is very helpful and open to accommodate my requests, always with a smile. The list of great people at Robson Homes is long. I am especially thankful to Charles Baldwin, Steve Venezia, Lee Ann Williamson, Anthony Falcocchia, and Katie Saviano who all are making buying and owning a home from Robson Homes an easy and terrific experience. I've bought two homes from Robson Homes, including my current home in Milpitas. I'm quite confident that sooner or later, my next home will also be a Robson Home. read more

Robson homes provide prompt, reliable, and amicable services. When we were finalizing our floor plans, they did not rush us. Instead, the staff was extremely helpful in helping us understand our choices. We went through our paperwork in a smooth manner; there were little complications along the way. There were many options regarding the home. We had requested a J-box in our bedroom and dinning room, even though it was after the due date for changes. Regardless, Joe Armstrong made it work and we got our request. Of course, our questions were plentiful, and each email was answered within a day, making communication a breeze. read more

Love their timeless design and finishes but not a fan of their customer service after you have purchased a home. Feels like they (or at least the contractors they hire) do rush their job resulting in a less than perfect brand new house. Dealing with their mistakes was a frustrating and disappointing. read more

I have had a similar experience with Robson Homes as others who reviewed. Before you pay, everyone is extremely nice and trying to make sure everything is perfect. Lee Ann was amazing and we all could tell she cared about all of her customers. Then after you pay, customer service takes over and it is horrible. They are a joke. It is like pulling teeth to get them to do simple things...every time. It is understandable that a house will have some flaws, but Robson/customer service should make sure that these flaws are addressed since these are new multimillion dollar homes instead of fighting with their customers. Every time no matter how obvious the flaw is or how big it is, there is always pushback. I would not buy from them again and highly recommend others do not buy from them. Be warned. WORST customer service experiences EVER. read more