Appreciate the communication of the process and quick responses from David. My bike was picked up…read moreand delivered in less than 24 hours once the carrier was confirmed and coordinated by Ship a car ASAP. The price was reasonable as well.

Took them a while to pick up the cars so far they did a great job got my cars. Everything seemed…read moreOK. The driver was a good guy.

Great transport company great communication on time and deliver with care really recommend!!!read more

First and foremost... Great communication from start to finish with these guys. They took pictures…read moreand documented very thoroughly before and after pictures of the vehicle they were transporting for me. Start to finish I haven't seen such great customer service in a long time. I will be working with them going forward for any vehicle I need to move to the area. Thanks again y'all!

DOUBLE BROKER ALERT…read more Rate did not match what customer actually had a contract with them. We verified directly with the customer at the pickup. The Car Carriage LLC refused to fix the issue and instead threatened us with negative if we didn't pick up the car, or pay $300 to avoid it. Unprofessional, dishonest, and a waste of time. Carriers beware--high risk of scam and double brokerage.

The only thing that made James respond today was upon reading recent negative reviews. We booked…read morewith James weeks ago to ensure timeliness and proper communication. As prior reviews mention, the communication upfront was consistent - anytime we called, he answered or called back within 30 minutes. We were given a window, as any standard company does. On the first day of the window I waited about mid day to call and asked if there were any updates I was told "I was just looking at that... let me pull it up here... no driver has picked up yet but I do have a driver that reached out earlier that was interested in picking it up so once that is confirmed I'll call within a few hours out." The next day, on 06/05, I asked again at midday for any updates. James stated, "No updates... if you haven't heard from me, that means I don't have anything for you quite yet... You do know it's a window, right?" I responded yes, of course, that's why I'm just calling for an update, in which he states not to worry, he'll make sure that the car gets picked up by tomorrow, 06/06. I responded with no worries and clarified if he is available to call, given that it is Saturday, as I understand weekends are usually non-business hours/workdays. He responded "Oh yes, I'm available! It's only me here all day, every day, so I am available." Today, 06/06, I called midday again; no answer, so I left a voicemail to clarify whether the window is to close and, if a driver doesn't pick up, how we should proceed from here. We then used the "chat blog" option on their site, where the automated system or a third-party team said they would escalate the situation. We gave it time because we understand it's a busy season and we were still in our window however it is now 6pm in which he called us because of reviews and stated in a very agitated tone "I canceled your driver! They were an hour away (mind you, we were told that we would be notified when a driver picks up a few hours prior) you should think again before posting a negative review and wait for the window to close! I'm the only one here... sitting here on my day off... does your doctor have a day off?! Do you have a day off?! (Again, I politely asked if he is available today because I'm very aware that Saturdays are usually non-business days. Overall, everything was fine until it wasn't. We were patient, consistent in our communication, and understanding, and received no further communication until reviews were posted, at which point we received an immediate phone call.

Super unprofessional drivers that can't seem to bring your car to the correct area. I would not…read morerecommend this place.

I wanted to post a quick update to my review. While my observations and opinions of the driver…read moreremain the same, I would like to say that I believe this company as a whole cares about its customers. I was recently contacted by Chris at USA Auto Shipping in regards to my review. He was interested to talk about my experience and see what he could do to make it better. After our conversation and a little back and forth, I was offered a partial refund for the trouble with the driver. I truly believe my concerns were heard and efforts will be made to not use this driver if at all possible. Thank you for hearing me out and giving me the opportunity to help you understand me as a customer! I would definitely use this company in the future!!

The booking process is fairly straightforward and their chat / email communication is good…read more However, that's where it ends. The communication with the drivers is terrible. It's bad enough that they give you a 5 day window to pick your vehicle up because who doesn't love having their schedule in limbo for 5 days, but why bother giving you the driver information when the drivers don't even respond to your inquiries. They need to improve this process. I have used them twice now on long-haul jobs. This will definitely be my last time using them. I would not recommend this business.

Title: Do NOT use them if you care about your vehicle…read more I rarely write reviews, but this experience needs to be shared. Montway had my car for over 15 days with almost no communication. I was never given driver contact information, had no idea where my car was, and every time I called, I was met with rude and dismissive customer service. I requested management multiple times and either didn't get a response or was promised follow-up that never happened. When it was finally time for delivery, I was told last-minute to meet the driver at an elementary school and to "hurry up" because they couldn't wait. As an amputee, that was not only inconvenient--it was completely inconsiderate. The worst part? My car arrived damaged. My rear passenger-side headlight is broken, and no one can explain how it happened. This company expects customers to follow contracts while they fail to meet even basic standards of communication and care. If you value your vehicle and your peace of mind, I strongly recommend going with another company.

Kevin was very professional, patient and easy to communicate with. As someone who's never shipped…read moretheir car before, I was almost reluctant to go with Bold Auto Transport due to the price for transport, but Kevin walked me through the process of listing cars for pickup and waiting for drivers, so I understood the need for a price uptick. All my other questions were answered and my concerns addressed. I felt much more confident working with Bold Auto Transport than another company, which had not been providing me any updates regarding my transport. Delivery was a day later than the stated date, but I think this has more to do with the carrier rather than the broker (Bold Auto Transport). My car arrived without any obvious damages or tampering.

I wouldn't recommend this auto transport to anyone! I had my car towed from Frisco,Texas to…read moreMelbourne, Florida and when it arrived it had scratches, dents, etc. I was told my car would be insured, but when I contacted them, I was informed no personal transports would be covered. This info came from their insurance company that handles their claims. If my car would have been totaled, I personally would have had to file a claim with my own insurance company. Do not trust this company at all! One of the employees ( not sure if he was a mgr?) named John, constantly gave me the run around, promising he would rectify this ordeal and never did. Every single time I called they wouldn't pick up, but a text msg would arrive stating someone would call me back. Another lie! No one cared enough to help me. Plz don't use this company as I fear you too, will be screwed over like I was. I wouldn't even rate this company or "John" for that matter with one star, but it doesn't give me that option!

I used this service four times. The first two times were fine, but the third and fourth times were…read morehorrible. The last driver they contracted to transport my car caused $700 dollars worth of damage to the bottom of my Audi, which wasn't visible until the next day in better light. I would not recommend this service to anyone, given my previous experiences.

Awesome company, I was moving my brand new Q50 from Sachse Tx to Ft Lauderdale Florida, my wife and…read moreI were arguing because she also just got a 2014 Infiniti QX50 and didn't want to take a risk with getting it shipped, clearly I lost that argument. We called several shipping companies and settled in on Lepke. The company was very responsive, they connected me with a shipper, who said that he would pick up the car the next day, he was a bit late but kept in touch with me giving frequent updates, I understood the traffic was a nightmare that day. When he arrived the driver immediately showed me his credentials and loaded my car. He told me that I could call him anytime and would be able to pick up the car in Florida in 3 days...wait a minute, I can't get there before 5 days...Immediately the driver told me that he would arrange for the car to be dropped off at a garage and could be delivered to me on day 5 for a fee or...brace for it...$75.00!!!! Holy crap, Im in. He also told me that he would continue to take responsibility for the car until I picked it up. I have to admit I was scared sh...less because everything was very inexpensive, I budgeted $1200 for the move and so far it was only costing me $525 + the $75 fee to hold over the car. Anytime contacted the driver he either picked up the phone or called me right back. I actually are it to Florida a day early (fear is a real motivator). I was able to immediately pick up the car, although I was told that they would gladly drop it off at no extra charge. Everything was flawless, went much better that expected. Amazing experience. My name is Arthur S and I drive a still mint 2014 Infiniti Q50 in Ft Lauderdale, Florida. Thanks Lepke for making this so easy. Arthur S, moved 3/27/2014