We had tried a few other car dealerships and were told "due to your short length of time on the…read morejob, you're going to get a NO where every you go" I work contract, make well above average income, at Crown, they looked at me as a person, the fact that I've been doing the same job for 22 years (on contract) not the amount of time I was at this particular company on contract. Before we even set foot on the car lot, I had sent in all my documentation (Drivers Licence, Proof of income, residence etc.), Brian and John (I think that's the right name) checked my information, interviewed me for the loan and had an approval amount before even getting there. Although we chose a car we absolutely loved from the internet pictures, it happened to be about $4,000.00 more than our approval, but they worked with us, our down was only $500.00 more than for something in our approval amount, we received a much lower interest rate than expected. They deal with people from all walks of life, from those making minimum wage to those making over $150k a year...no matter what your situation, you're not brought in with a false sense of what you're approved for then sent to what I call the "Dog Pound" of ratty cars, you know up front before even going what you're approved for and are given a choice of late model, quality vehicles (in our case we were determined to get the one we fell for). Brian had the car we were interested in waiting for us when we showed up, handed us the keys for a test drive and when we returned, it was a matter of getting the car on our insurance, signing the paperwork, paying the downpayment and we were on our way!!! You will be treated with the respect and integrity you deserve, nothing hidden like 99% of the car dealers out there. Everybody was friendly, they make you feel like family, they're professional and don't pull anything over your eyes... If you're looking for a car, bottom of the barrel horrible credit or top of the chart excellant credit, you're going to get awesome treatment... I recommend this dealer (with multiple lots to pull from) 150%... If I could give them 10 Stars instead of 5... I would...

From the owner: Here at Crown, we believe that we are very different from most small independent dealerships. We…read moreare a locally owned and operated dealer with over 20 years of experience selling & financing cars in the Charlotte area. Currently we have four locations to serve you; in east Charlotte located on Ashley Road, in north Charlotte on North Tryon Street, in Rock Hi, South Carolina, and in Richfield, North Carolina. We offer great late model used cars and easy on the lot financing that guarantees you lower down payments & affordable monthly payments to fit your budget regardless of credit history. Every vehicle comes with its own Car Fax report as well as an optional Extended Service Warranty covering your vehicle for anywhere between 6 months and 36 months and discounts of up to 25% on service, parts & tires at our state of the art Service enter. We even offer a vehicle upgrade program which will offer you a better vehicle and complete refinancing after you have made 2/3 of on time payments due under your contract. Here at Crown we guarantee to treat you like royalty, where we offer cars and credit to everyone!

I am looking forward to my service at Honda Cars of Rock Hill. It is time to complete several…read moreservices on my 2022 Honda Civic including a transmission fluid flush. Booking was easy and so far costumer service has been great. I was able to get quotes for all upcoming services and automatically offered coupons listed on the website. I will report back when service is complete.

I wish I could give a six star review because this place has exceeded my expectations in every way…read more From the initial purchase to the interview service check-in's they have all been smooth and easy. If you're thinking about a Passport/Pilot I would recommend you go in a drive one and ask for the Bulldog, aka Mr Morris. So many great features to like about this vehicle, the biggest being SAFETY! So many safety features and when you have your 4 Grands, that is the prime mission! I just turned the appropriate mileage to take it in for the oil change and service check. I made the appointment on-line which was smooth and easy. I like those 7:30a appointments. The Staff was ready and waiting and once again I interacted with Jack. Very professional and a nice man with good comm skills and great manner. I was having some trouble with the rear hatch sensor. It's activated when you wave your foot under it. It worked when I first got it but it's been about a year and I don't use it that much. Jack brought the 'expert' in and he demonstrated a technique I wasn't aware of. It works, now that I know the technique. An example of their attention to detail and my concern about an important but rarely used feature. I've never once regretted my decision to purchase this vehicle.

Had to go into the work area to look at an issue. I was impressed at how clean and organized…read moreeverything is. That's always a good sign about the quality of work to expect. The customer area is still below average but I liked what I saw in the work area.

I was told by a service advisor to drop by if my truck was idling rough. I stopped by and they…read morerefused to check my truck out without an appointment. They waisted my time and would not take 5 minutes to verify the issue. This completely defeated the purpose of driving there when the problem could be verified. It appears that they are trying their best not to find or verify the issue.

(4/9/22) It's time for my wife to lease a new Forte. We've been here since 11:45am. It's now…read more2:00pm. She's still signing paperwork. It's like the never ending story here. There were only two colors available for lease, orange and white. She chose white. I'm just here for the experience. I don't get out much these days. I just wish it would be over and done with so we could do something more interesting.

This statement details a highly unsatisfactory service experience I had at JTs Kia of…read more rock Hill on November 1, 2025, with my 2020 Kia Soul. The service failures involved incorrect diagnostics, incomplete work, and misleading information from the service advisor Kelly Copeland and the mechanic. 1. I brought my vehicle to JTs Kia of Rock Hill for an alignment, an oil change, and a new tire. I explicitly informed the Service Advisor, Kell Copeland, that the vehicle had hit a large pothole, which was the cause of the alignment issue. I also asked Ms. Copeland if the technician could investigate why the low oil pressure light was not activating. Ms. Copeland's response was that the light would only illuminate if the engine was "bone dry." This information is technically incorrect and concerning, as an engine at that state would be at immediate risk of seizing. 2. The technician replaced the tire and drove the vehicle to an adjacent building for the alignment. Upon completion, my keys were returned by Ms. Copeland. As I was leaving the parking lot, I immediately observed that the initial problems persisted: the steering wheel was severely off-center, and the vehicle pulled strongly to the right. I immediately returned, and the mechanic apologized and took the vehicle back for a second alignment attempt. 3. When the vehicle was returned the second time, the alignment issues were still present. Another staff member intervened and contacted Ms. Copeland, who stated that I would need to return on a different day. I refused, as I had already paid for a service that was not rendered. Ms. Copeland then came over and informed me that the alignment could not be completed because the machine required a "software update." This explanation was dubious. The charge for the alignment was refunded. 4. Upon returning home, I removed the front passenger-side wheel (the same wheel that your technician had removed to replace the tire) and immediately identified a visibly bent inner tie rod. This finding raises two critical concerns: A. Your technician failed to notice a clearly damaged and bent component, which was the true cause of the alignment problem, even while working on that specific wheel. B. The explanation of a "software update" was verifiably false. The issue was a mechanical failure that your team was unable or unwilling to diagnose. This is further contradicted by the service report, which noted my vehicle was "out of factory specs" but failed to identify why. I have since purchased and installed a new inner and outer tie rod myself. I then took the vehicle to NTB for an alignment, and the issue is now fully resolved. The vehicle drives straight. This entire experience demonstrates a significant lack in basic diagnostics, quality control, and transparent customer communication at your service center.

My Tahoe blew its engine while driving to New York. With over 120,00 miles I was looking at a very…read moreexpensive repair. Many dealers would have taken advantage of my situation but the staff at burns did the opposite. They were helpful and upfront dealing with my situation. Not intending to make a sale, the service department was more than willing to make the expensive repairs but asked me to consider taking that money and put it into a down payment on a new vehicle. I decided to go ahead with a new vehicle. The sales team was one of the fairest I had ever worked with. Again the new my situation but treated me fairly and found the vehicle I needed, closed the deal and out the door that afternoon. I wish I had a dealer like Burns near my home. I highly recommend.

We bought a new motor 2025 for our 2013 Chevrolet truck. The motor blew out January 2026. Took it…read morein for warranty and Burns has been working with GM. They tried piecing it together and finally decided to order a new motor after six weeks. The motor came in this week and we are being told now that the holes for the spark plugs are stripped out. They also had to order a new radiator that was damaged when the motor blew out. I contacted GM and between Burns and GM they blamed each other. Both are useless. Burns likes to converse by text. So we are back waiting going into the seventh week. I have always been a Chevrolet buyer for over 50 years but no longer. I just need the truck fixed and be done. Dell Bumgardner

The salesman Mike was very helpful and polite.It was a great experience working with Mike at 77…read moreauto.77 auto is a nice dealership to purchase good quality cars from.4 star

I am an out of state customer. I started the process of buying a vehicle from this dealership on…read moreApril 16. They have had my check for two weeks. It is now May 19 and I still have not received the vehicle that I paid over $1000 to have shipped. There is never any communication from them unless I initiate it. They continue to blame the problem on the delivery companies. I was told it would be picked up last Thursday. It was not. Then Friday they were "in route." They were not. Supposed to pick up Monday. They did not. Regardless, my car still sits on their lot. They have my money and don't seem to care at all that I purchased a car that I need.

Russian con artist will sell you a "perfect" car and when you finally drive it off the lot it…read morebreaks down immediately avoid at all costs transmission was completely stopped shifting

Gio! You should be ashamed of yourself! I Had to pay $1,338.00 for repairs only a month after…read morepurchasing a Hyundai from this place. Rattling sound so I took it to a reputable mechanic I know who said the entire transmission was being held together with ONE bolt instead of the FOUR it should have. The bolt was stripped. This should be a crime! This place is trying to unlife people. Also, they didn't tell me that the airbag was missing. How do they sleep at night?

We purchased a classic car that was in good shape, but just needed some little tweaks to make it…read morerun amazing. Kevin and Kenny did a WONDERFUL job on our car! Not many garages work on 50+ year old cars, and considering that, the price was fair. I agree with other posters that they go above and beyond in their service. I won't be taking my classic to anyone else, and I try to sing their praises to anyone who will listen.

Brothers did an amazing job on my 50 Ford Coupe. Brakes, steering, Vintage Air, wiring, turn…read moresignals, all installed to maintain the stock look. This family does it all with two generations of knowledge and experience. Great work!

My review is overdue, but thats probably better for them since it has been nearly a year and I am…read morestill just as happy as the day i drive off the lot. I was looking for a specific make/model, saw one i liked online at a decent price and Journey Auto sales was the dealer. So I bought my 2003 Trans AM from them, they had just raised the price that day, (he showed me the paper work) but hadnt updated the website yet so we still worked off the old price when negotiating and they gave me what I felt was a very fair price. I found 2 small issues during my initial inspection and test drive and they took care of both issues prior to me buying the car. Would buy from them again and would recommend them to someone looking for a car.

I have never had such a good experience as I did at Journey Scott and his staff made buying a…read morecar stress free and even fun I can't say enough about them and wouldn't go anywhere else

Honest and reliable! Mike will always be honest with his customers, friendly, polite staff.read more

Wi dow not repaired properly. You may or may not receive good honest service. Seems to like big…read moreticket repairs. Caught attitude last time I was there for routine maintenance.