We were part of the monthly subscription program that took care of seasonal maintenance, and also came with a guaranteed discount for any work that was required. During this year's visit, the tech told us that it was all doom and gloom, our units were on their last leg, and they would be surprised if it lasted much longer. A salesmen then came and tried to sell us almost $27k worth of replacements. We've since paid other companies to come check it. They said our units were fine. One guy we consulted said "it's a racket, they will always try to sell replacements that you don't need". Needless to say, cancelled our subscription. Will not use this company again. EVER. read more

Our Nest thermostat decided to stop charging last night so no phone app & no ability to change temps on the actual unit as it's error message was 'needs to shut down to recharge battery'. I called Rock Heating this morning & had a service person by 2:30. Aaron recommended an Ecobee unit with 5 yr warranty. He explained the units features as he worked on it and made sure I understood how to use it. So much more efficient and easy than the Nest. He was professional and personable. I always recommend Rock Heating and now also recommend Aaron as a technician, too. read more

Rock Plumbing has been out to fix my old heater and even installed my new heating and air-conditioning system. Everyone I have worked with has given me five star performance. I especially like that I am notified when the technician is on their way and have a photo of them so I know who to expect. read more

Great Service! We added a new AC unit to the House and weren't sure about the install at all. The Crew was on time, knowledgable and very respectful to our Home and dogs. The Job was done clean, proper and making sure they had our floors covered and picked everything up. The unit itself is super quiet and so far works great and the ecobee Thermostat feature is pretty sweet! I highly recommend Rock Plumbing Heating & Air Conditioning ! read more

I used these folks at the recommendation of our real estate agent when we bought the property as we were out of state and our daughter was going to live in it. They charged me a fortune to do things too the air conditioning only to tell me it needed replacement. At the time we knew no one else. They even tried to charge me for a pad they did not install. Now as we are selling the same property. I got many bids. Their bid came in very high and one of the things on the inspectors report was the repair they had done originally saying it want to code. After looking up the code. It was totally to code and the $950 they wanted to charge was not necessary. Also the bid out to fix a diverter valve on the tub that has no diverter valve! Don't trust these folks. Use Befort heating and plumbing instead, they are honest and will tell you what is really going on. read more

Our 5 year old Bryant furnace stopped working on Christmas day. We had Thomas, the service rep from Rock plumbing come out to perform a diagnostic ($99) to see if our furnace could be repaired. After the diagnostic, we were told that the motor was shot and needed to be replaced for approximately $1,600 but they couldn't guarantee that the furnace would work. Thomas also stated that the furnace would only be good for 1 or 2 years even if they replaced the motor and ultimately recommended that we replace our furnace. They brought in their sales rep, Rob that evening who quoted us $8,100 to $12,300 depending on the model and also tried selling us the annual maintenance. We thought the pricing was a bit high so we decided to get second quote. To our surprise, the specialist who we brought in to quote us for a new furnace, ended up fixing our motor. He got our furnace running in an hour and charged us $120.00. Crazy. I am writing this review because there are people like myself who do not know much about HVACs and trust professionals to provide sound advice. We were lucky in this instance but I am sure there are others that aren't. We were so close to buying a new furnace based on their recommendation. Get a second opinion. read more

Don't sign up for their membership! They make it difficult to cancel, and when I jumped through the last hoop, they attempted to scam me out of another month of payment. I do have the proof that my contract was fulfilled, yet I was told by Adriana Mastrianni that they would charge me again. Also, their quote for a new system was more than double what others quoted and what I ultimately paid a reputable company. 0/10 do not recommend. read more

Our AC unit stopped working abruptly. Rock was able to get us in the next day. The Technician was professional, and knew what he was doing. I have no issue with the quality of service. The prices were outrageous. Was charged $360 to chance a bad start capacitor. The capacitor took about 5 minutes to replace. I looked up the cost of the capacitor online, and was shocked to find out that it cost $15. Subtract the 15 buck in parts, and $345 left over for labor works out to an hourly labor rate of $4140/hr! I get the concept that there is cost to the company for the technician, the truck, the mileage, etc., but this is WAY TOO MUCH TO CHARGE for simple service. I shudder to thing what would have been the cost had there been something more complicated wrong with the unit. I wonder what they would charge to install a new unit? As if this wasn't bad enough, I was charged $170 to clean my condenser coil. I have actually done this work myself on larger chillers. It's not a fun job. We used mild chemicals to remove dirt and scale, and then medium pressure water to rinse clean. All the Tech did for the $170 was use MY OWN GARDEN HOSE to clean the coils. Took him maybe 10 minutes, so that's a labor rate of $1020/hr! Don't make the mistake I did, and just go with the company that can get there first, It sucks having to sweat in the heat (96 degrees outside made the house almost 85 degrees inside). Do your research, and see if there are less expensive alternatives to having you wallet emptied because you are physically uncomfortable. They want to replace my condenser fan motor, which is leaking oil, and I agree should be changed. The estimate for the repair was over $900. I found the replacement motor online for $215, and I will install it myself in less than 30 minutes. Fool me once... read more

Way too expensive. $584 in just labor to replace a kitchen faucet, $250 to snake one bathroom sink, $99 trip charge is NOT applied to work done. Scheduler and plumber were very friendly, however, plumber tried at least 3 times to upsell on various services (flush water heater, monthly service plan and something else after I stopped listening. Much better alternatives out there. read more

Jordan and Wolfgang did an amazing job for me. Very courteous and professional. It was obvious to me that they take great pride in their work! After the A/C installation was complete, Wolfgang took me step by step through the new Ecobee Smart Thermostat setup and control. I would highly recommend them! read more

We had a frozen pipe a few weeks ago and had Rock Plumbing come out to take a look at it and do the repair. One of their technicians came and took a look and said he didn't have the parts and as soon as he did they would call and set up an appointment. Never heard back so I called and left message but still never heard back. Will not ever use them again. read more

We had a pipe that clogged and caused a leak between in the walls floors. We were in panic mode trying to stay ahead of the water on a Saturday. The Rock Plumbing was open and answered our call. Mike was wonderful and did a great job. It was a little more than we wished but a LOT less than it could have been. Super thankful for them. read more

Corbyn came to help us figure out why our upstairs bathroom is leaking into our downstairs bathroom ceiling. He figured out exactly what was wrong. We always feel confident when Corbyn comes to service our plumbing issues. read more

These guys were great! We had to have our furnace replaced - not something anybody wants to do, but it has to be done. Rock was very easy to work with, their communication and follow up was fantastic and the tech and installers were wonderful. They answered all of our questions and did everything in a timely and efficient manner. We called them because the company we usually use for stuff like this couldn't get us in for 2 weeks - I am so glad we found Rock and will be using them for any of our HVAC or water heater needs moving forward! read more

Craig Johnson came today to replace the humidifier filter. As always service was excellent!! He was here 2 weeks ago and did our furnace check. Each service representative we have had has been great! They are courteous, explain things very well, and do a great job!! I highly recommend this business!! read more

Our first improvement to our new home was a furnace and AC replacement. We are very happy with the system Rock put in. Their staff is very friendly and explains things well. read more

These guys are awesome! Our AC/Furnace/Water Heater were all original to our home (built in 2001) and, of course, the first really hot day of Summer our AC went out. Lars came out and was very professional when he diagnosed the problem. He recommended that we replace the Furnace & AC unit but didn't pressure us into making a decision right then and there BUT he did give us a "band aid" fix to help us survive the hot weather. We were blown away with that so we went with them to replace everything. They came next day, super professional, clean and got everything installed. Highly recommend these guys if you need anything dealing with your AC/Furnace./Water Heater! read more

Winter maintenance tech tried to scam me with a false CO reading. Told me the cause as a cracked or failing heat exchanger. Had a CO meter attached to a vent showing 3-5 ppm and said it's only going to get worse. (BTW, home CO detectors don't alarm until the ppm reaches 70. FYI.) He advised not to run the heater because this level was dangerous. [It's winter, don't run your heater or you will die = fear tactic] Then the sales pitch: they could order a new heat exchanger, but they are at least 2 months back ordered. He would be happy to send out a guy who would show me, free of charge, the other "in-stock" options (new furnaces). I have my own CO meter and tested the same location myself after he left. 0 ppm. If Rock has ANY integrity they would fire this guy, but I suspect he's one of their "veterans" who was just doing what he'd been taugh: up-sell on every visit. And this guy went for the max: lie big, instill fear and sell a new furnace! Other techs from previous visits always had improvement options for me to consider, but none of them lied (well, one of them told it would cost me $165 for Rock to disconnect a booster fan I no longer wanted. Too dangerous for me to mess with wires in the furnace cavity. I unplugged it myself for $0.00). I only hope this guy did not damage my heat exchanger in order to "make it go bad soon" because he did some things to my furnace cabinet none of the previous maintenance techs did: 1) he drilled a 3/8" hole in the back of the cabinet for "camera access" to the heat exchanger area. 2) he removed all the screws from the top back of the same cabinet to access the top area of the heat exchanger. Were these steps really necessary? If you decide to hire Rock H&A despite the warning of the negative reviews, stay with the tech and video his entire visit. It may be the only way to keep him honest. This company has serious integrity issues. And if they keep pushing sales with lies and fear mongering, they will have serious legal issues. read more

Zach came out and serviced both the furnace and the air conditioner. Was very trustworthy and knew his stuff! I appreciate his attention to detail, as well as his great customer service. Thank you! read more

Great company and excellent experience throughout our recent HVAC replacement. The entire Team was knowledgable, honest and super helpful and provided a range of options to us during the process. Paul was great during our discussions on the current issues and provided good insight on our options and ultimately provided us with a deal we were comfortable with. During the installation, Mike and Brad were very customer service oriented and made the experience very positive. We are extremely happy with our new system and will definitely continue to use Rock for our plumbing and HVAC needs. read more

Don't use this company. They came to perform a furnace repair at our house. The technician (Paul Kaptain) repaired it, and it ran all afternoon, only to break again within 5 hours. With low winter temperatures, our house quickly became cold again. We called a different company to fix our furnace a second time, and their technician made an alarming discovery the next day. I walked down to the basement with him and he immediately noticed that the door to our furnace was not closed properly. Upon opening it, he discovered that the safety switch for the furnace door had been taped in place with a piece of black tape. This is a huge safety hazard because operating a furnace without the door closed properly can cause carbon monoxide poisoning. So 200 dollars and a huge safety risk later, we were extremely dissatisfied with their services. read more

Anyone considering using Rock Plumbing should know they charge $295 an hour for labor! Absolutely outrageous. We needed to get a couple fuses replaced in our AC unit - roughly $11 a piece. I work in the construction industry and very familiar with labor cost. You should know this is far beyond industry average. Also, they forgot to get my approval of the work so here I am stuck with a shocking payment. I would highly recommend going anywhere else. Also....I never write reviews but I thought any potential customers should know before they commit to this company. read more

Don't use them. I was just charged $600 for a $200 repair: replacement of the air conditioner disconnect by the compressor outside.

Great company and I would highly recommend them. Honest, built on long term relationships. They will give you advice on how to "do it yourself" where appropriate. Locally owned, techs are paid hourly, not on commission. This is huge as you don't want a tech looking for problems or a bigger ticket trying to make a big commission. read more

Rock Heating and Air were fabulous. Craig and his assistant Alex put in a new furnace and were very instructive and professional the entire time. Obviously nobody wants to hear "you need to replace your furnace " but they made it much less painful than it could have been. They are honest, upfront, knowledgeable and professional. I will definitely use them again. read more

We have contracted with Rock Heating & Air since we move here 4 years ago. They have been prompt & efficient in keeping our older furnace & air unit in running order. We have now decided to go with new units & have a trust that they will do a great job for us. They thoroughly explained our options to include zooming, etc to increase our in house comfort level & efficiency. I highly recommend this company. read more

Called them initially for a AC unit servicing and they charged me roughly $1000 bill which seemed highly inflated to begin with and was confirmed by several other HVAC techs I spoke with after the fact. They used that as a segway to sell me a maintenance membership by providing a small discount off the bill. Signed up for their monthly maintenance plan (Charged me $15/month) and finally came time to schedule my FREE cleaning which turned out not to be free. They promised to call prior to the winter start-up to schedule for the cleaning, but I never heard from them so I had to call to get it scheduled. Instead of providing a cleaning per the membership they sold, they instead gave me a $900 estimate for a cleaning. When I called to complain and cancel, they said I was still on the hook for remaining twelve months of charges. The lady was rude and despite saying I would pay the remaining charges for the service contract, she said she would send my bill to collections. Clearly they are just out for a money grab. TOTAL SCAM- STAY AWAY!!!!! read more

I live in Denver and have used the Ponderosa Heating for many years. They are based in the mountains and it no longer made sense for them to work in Denver so they referred me to Rock. I bought a new AC from them last year and am now enrolled in their annual service plan. So far, I can report that they are a highly professional organization. The sales process was pleasant. They are reliable and the people I have interfaced with were great. I would recommend them! read more

Remember when customer service used to be King? It still is at Rock Plumbing, Heating & Air. We have used this company for 5 years and we never had a bad experience. Their customer service people and technicians are always excellent! They call and text you when the technician is on the way, let you know about potential delays, follow up to see how the service was immediately, make great recommendations, and more. They offer a fair priced service package, always seem to have all the parts needed to fix something, and call you when it is time to schedule your next service for your air conditioner or heater. When we first used them a few years ago the owner was still doing all the service calls himself, now they have several employees and have grown into a larger business - yet they NEVER lost their customer first attitude. Their pricing is fair, the technicians are top notch and have never tried to push a service we did not need, are always on time and are able to fix everything, and don't charge you if something goes wrong that they consider their fault. We only had something minor go wrong once, sediment got stuck in a valve after our water heater was flushed and they came back the next day and fixed it all free of charge - no questions asked. I wish every company I hire was as good, honest, fairly priced and communicative as Rock Plumbing, Heating and Air...my life would be a lot easier when it comes to contractors. BTW, I am a real customer and I usually don't write glowing reviews since most companies these days can care less about retaining anyone's service, but not these guys. So if you are wondering who to hire, its a no brainer...hire these guys! read more

Just had Rock Heating and Air out to fix a minor problem. Chris and his company are so great to work with. Lars was very accommodating and came out on a Sunday with no extra fees. He also explained everything in great detail. Sign up for their yearly maintenance plan- highly recommend! (720) 259-7469 read more

We woke up to a cold house on a Friday. Our usual local heating repair outfit that we have used for years was unfortunately fully booked until Monday. We decided to try Rock Heating & cooling. We were told the soonest that a technician could come by was the next day. A couple minutes after making the appointment we received a call back that a technician could be there and he showed up within an hour of the phone call. Perhaps that should have been a red flag, "sudden" availability. After implying that our usual repair folks had jerry-rigged the heating system, he made some "adjustments" and declared the issue resolved. Five days later, we awoke again to a cold house. After calling our usual repair outfit and scheduling an appointment, I simply asked Rock Heating & Cooling for a refund. They wanted to send another technician to review the issue again, and went as far as suggesting it could be a different issue and not related to the first visit even though the symptoms were the same. Although their website indicates 100% Satisfaction Guaranteed, no refund or rebate was offered. We declined a re-visit by Rock Heating & Cooling deferring to our local repair outfit who found that a sensor had become corroded and was the cause of the system not functioning properly. Once cleaned, the heater worked just fine. Please note that our preferred repair outfit charged half the price of what Rock Plumbing, Heating & Air Conditioning charged. Needless to say, we do not recommend Rock Plumbing, Heating & Air Conditioning. read more

Yesterday I had work done on my system. When I got home from work, I realized the heat wasn't working. I called the company and the owner, Chris, who had worked on the system called me back within half an hour and stated he may have forgotten to turn a switch back on after finishing the repair. Instead of coming out at 7:45pm to fix the mistake (which he said would take 10 minutes), he assured me it "won't get very cold" in my house and decided to come out this morning. I had no heat all night and my house was in the 50's by the time he got back to fix it. I paid over $450 for the work he did yesterday, so it seems reasonable that he would make the quick fix last night since it's December and the 50's are not a very liveable inside temperature. I will not work with this company again. read more

Chris and team did a great job installing my garage heater. They also replaced my furnace and AC last year which was also done well. Always courteous, thorough and clean. read more

To start, there are not many things more insufferable than a broken AC unit in the dead heat of summer. I contacted Rock Heating and Air on Tuesday of this week to see how soon a tech could be dispatched out to look into the problem. Earliest availability was on Thursday afternoon which was expected due to the busy time of year. To my surprise I was contacted the next morning letting me know of a cancellation asking if I would be available to meet the technician at noon on Wednesday. Upon arrival the technician Justin diagnosed and found that the fan (in the furnace piece) had been mangled after the wheel that held it in place had somehow fallen off its axis. Normal turnaround for ordering/installation of new fan was between 1 & 2 days which had me online looking for an available hotel room until resolved. Justin went out to his truck to research turnaround time on part, shipping, arrival, installation. Upon returning he said that he had been able to locate a part downtown about an hour drive away and that the owner was able to get coverage on other appointments so he could drive downtown to procure the hardware. He said they would attempt to come by that evening to install the new fan. About an hour later Justin called and said that they further rearranged his appointments and that he would be back at my house in 1/2 hour to install the new fan. One hour later I felt the amazing cool air start flowing through our vents and by last night's bedtime we were back to a comfortable 70 degrees. There are a myriad of companies in society that have or tout great customer service but none I have experienced in many years that took it to the level of Rock Heating and Air. To truly empathize with a customer and overcome any/every roadblock to ensure said customer's happiness has created a lifelong customer. Truly and greatly appreciated! Scott read more