Called on Oren for the first time as I quickly needed an appliance part replaced for me. He…read morecommunicated great and came down within 2 hours of my call and got the job done quickly and efficiently. Also, he has a fun personality which made the interaction comfortable. I highly recommend Oren if you are in need of appliance repair.

Never use this service at all. We call and leave polite requests for the shop to call back and set…read moreup a time to come out. Do you think they could return a call. NO, what is it like to be able to pick and choose who u want to call back and do business with. Tell you what these guys are to big for their .... Thanks Mark Stubson

We've had Mark out twice now. Once for fridge and once for washer. Both times he was thorough,…read morefast, timely and a great communicator with fair pricing. We would recommend without hesitation.

We have used this repair company multiple times now (LG Washer and Kitchen-aide Dishwasher). He…read morehas always been very upfront and knowledgeable about our units. Pricing seems appropriate, quality work, and quick.

Quick responses and super helpful with my appliance issue. I needed a difficult to find part and…read moreEfrain hunted it down for me.

I needed a service repair order on my MayTag washing machine. They came out very fast, and even…read moreone day earlier than originally quoted since I had both days off. Christian was professional , friendly, fast, and very kind. He replaced the actuator. I am not sure how much that would have cost with no warranty, but am grateful it was fixed . Best service visit. Highly recommend.

Rick serviced my refrigerator. The temperature just wasn't cold enough and it's not that old. I…read morethought I was going to have to replace it, Then Rick calmed me down over the phone, asked all the right questions and listened to what I said. He came out the same day and took his time to diagnose the problem, explained it to me in simple terms and repaired it the same day with parts he had on his truck. The price was a lot less than I was expecting and he cleaned all the dirt from my refrigerator vents for free. Wow! Rick's knowledge, expertise and understanding are second to none. I would recommend Rick for any appliance repair job!

Hired Rick to repair our refrigerator. It was a nightmare. Turned our fridge into scrap. Always…read morelate; often hours late. Didn't show at all multiple times. Always unprepared; short on supplies, equipment failures, etc. Had to come back over a dozen times, often staying until 9pm or later. Once had to borrow money from me to replace broken equipment. 100+ days later and fridge still doesn't work. Had to purchase a new one. Rick won't reimburse us for his total failure. Do not hire!

Frigidaire Freezer Repair Habitual Freon Issue - Listened…read more- Respectful of your property and time - Extremely efficient in his process and communication - Identified and Explained the issue - Weighted the options - Transparent Pricing and Estimate - Explained the manufacturers challenges and how to successfully repair and stay ahead of issues in the future. - He went the extra mile and took the time to explain how to better maintain all the appliance while on the call. - Jasons customer service skills may be the best I have encountered. Perhaps the most important is that he is the guy doing the work, with obvious experience worth the investment.

Jason came out to look at our freezer drawer that was not closing properly but would still shut and…read morecreate a seal. He diagnosed it down to one of the rails holding the drawer in place. He said the part would take 10 days to arrive and was on his way out when I noticed the drawer was not closing at all and was much worse than before he "diagnosed" it. Had I not noticed, the food in our freezer would have likely gone bad over the next 24 hours. Before Jason left, I brought the issue to his attention and he immediately got defensive, sarcastic, combative, and condescending. I was clear that I wasn't asking for a miracle, I just wanted the door to be in the same condition as before he took it apart (not worse). He wasn't having it and eventually left. In the interest of getting the part faster (the rail that Jason said needed to be replaced) - we asked Jason for the part number and told him we were going to order it ourselves, which we did. When the part came in, we opted to go with a different service team, Appliance Care and Repair, who were fantastic. The problem now was, however, the part that Jason told us to order was the wrong part altogether. It was the wrong rail. Appliance Care and Repair had the right part within days and our freezer issue was resolved. When I called the parts store to inquire about returning the part Jason told us to order, I was told it was going cost a 25% restocking fee, which was about $14. I contacted Jason, explained the entire situation, and asked if he was interesting in reimbursing us for the restocking fee (seeing that he charged us a $99 diagnostic fee to basically break our freezer more than it already was and then give us the wrong part number). True to form, he accused me of harassing him and didn't oblige. It's no surprise that other reviews here share my sentiment. I'd recommend looking elsewhere for your appliance needs. *update* When I arrived at the parts store to return the part, they informed me that whoever I spoke to on the phone was incorrect and there was actually no restocking fee; so all was well there. It's nice to see Jason's professionalism in the matter below as he suggests I need money ($14) and recommends me for counseling.

I called LG when my washing machine started having issues w the agitator or spinner coming off the…read morebottom mid load. I waited 20 minutes to speak to an actual human and then the messaging got dropped and I had to start over w a new person spending 50 minutes just to be quoted $470 before they even came out to see any damages in person! So I sent a job bid on YELP and out of 4 replies Phoenix Appliance Repair was not only the first one to reply and carried on quick replies in our conversation that followed, but also had a fair up front diagnostic fee of $75 and then booked for me same day! I was already 5 loads behind in my laundry after the weekend so this was super helpful. He fixed screw and hopes that would be it but after I tried my first load I reached back out stating it still was popping off. He said I needed a new agitator. Instead of $470 like LG quoted he charged $208 including tax and did not charge another fee for the second visit either. Machine is working great now! This business owner is fair, works hard, has great communication and integrity! I highly recommend.

My 2 year-old LG dishwasher was EXTREMELY noisy. However, I…read morehad purchased an extended warranty, but needed a written diagnosis and estimate to utilize it. After many phone calls to other companies I chose Phoenix Appliance Repair and scheduled an appointment. Dru arrived promptly to our appointment and was professional yet friendly. He assessed the noise issue and found the motor had stalled on the pump and sump. Also the racks were rusted. I appreciated that Dru took time to answer all my questions and explained my options. After some thought, I decided to replace my dishwasher rather than repair it. He agreed, didn't try to sell me on an expensive repair and helped me prepare the necessary paperwork to process my claim. He is a man of integrity. Impressive! Based on my experience, I would highly recommend Phoenix Appliance Repair !

We called in desperation as our front load washer had gross mold around the seal and it needed to…read morebe replaced He responded quickly and was thorough and efficient. Would absolutely recommend him

On August 13 2024 I called Steve's Affordable Appliance Repair due to my two ice makers in my…read morefreezer and fridge door not making ice and my freezer, although cold, wasn't keeping things like bread frozen. The first repair guy came out on the morning of the 16th and said both the fridge and freezer were way warmer than they should be but he couldn't tell if it was the compressor or a leak in the closed system and scheduled their best closed system repair guy, David, to come out on the 21st. Late in the day on the 21st Dave arrived, didn't even look at my fridge and said he could hear it's the compressor and to contact LG because the compressor is under warranty. Have LG send approval for the repair to them and he will come back. I contacted LG after he left and they sent the approval right over to SAAR. On Monday the 26th, SAAR kept saying they didn't get the approval and LG said yes they did. Finally after calling back several times, SAAR said they got the approval and scheduled Dave to come out on the 29th between 3 - 5 pm. Dave called me about 1:30, said he got two flats on the roadway due to debris, he limped it to Discount Tire, but it won't be repaired til after 5 pm and asked if he could come in the morning at 9 am, I said fine. At 8:18 Dave called and said he was sorry to have to do this, but he couldn't make it til noon. When asked if he was sure he was going to make it at noon, he said yes. At 12:11 Dave called and said he was on his way, but he was 45 minutes out. Dave finally arrived at about 1 pm and put in a new compressor. 24 hours later, neither my fridge or freezer are working! I lost most of my frozen food and a good portion of my refrigerated food! This company is horrible, look elsewhere

Refrigerator was not working. Technician came out and told me there were 2 circuit boards that…read morewere defective. The quote was for $2400 which sounded suspicious and extremely high along with 1.5 weeks to get the parts. I looked on-line for the 2 circuit boards if I were to buy them directly myself. They would have been $500. I called another company who came out and replaced the one board for $750 in 3 days. Refrigerator works great now. Clearly this company takes advantage of customers and overcharges outrageous amounts for parts that do not need to be replaced. Sad. This company is not ethical or has idiots quoting the repairs...or both.

We had water leak in the kitchen which fried the freezer electronic board and a cooling fan motor…read more Eli arrived early and diagnosed the problem. It was about a week for the parts to arrive after which we were contacted and we schedule for repair the next day. Once again tech arrived early, and had us repaired within a couple hours. We were very pleased with the experience and would not hesitate to recommend this company to anyone.