Horrible company, not a good experience. We were set up on auto pay so there shouldn't have been a tab. We closed the account then are reached by a collection company (just happened) saying we owe for July 2025 and credit lowered. They could have at least let us know we owed something when closing the account. read more

Stay away from this shady company. DO NOT RECOMMEND. Canceled services because they did nothing but show up unannounced every few months and walk around the property. We paid for termite and pest control and they came into our house only once in 5 years because they would just show up in the middle of the work day when no one was home. Called and complained they noted but did nothing so I called and cancelled the account. They never tried to get in touch again by phone, email or mail. Now months later we are getting calls non stop from a collection agency for past due bill and fees. I asked rocket and they say they had no log of my cancellation. Then why didn't anyone ever come back out? They can't help now I'm getting harassed by a collection agency over a bill if I knew we had I would have paid. Shady service when we had a contract with them and shady service after. Stay far away. read more

I cannot speak highly enough about Charlie Boyce from Rocket Pest Control. From the very first visit, he really listened to my bug phobias without judgment. He articulated an aggressive but safe strategy to address my issues. He is very knowledgeable and really takes pride in his job. He is thorough, patient, respectful. This isn't my first rodeo where I have felt other companies came with water in their tanks because I never saw any improvement. I moved here from NYC and never experienced insects the likes of which took residence in my townhouse! They were the size of 747's And abundant! I love to be outdoors and couldn't set foot in my patio or garage without being attacked! Today I am enjoying my patio and backyard and am using my garage for storage without fear God knows what might be crawling inside!!! Thank you CHARLIE and thank you Rocket for having someone who really gets it and takes PRIDE in his work!Rocket Pest Control is lucky to have someone with Charlie's work ethic, kindness, and genuine integrity that make him stand out in a big way. and I'm grateful for his exceptional service every single time. Highly, highly recommended. read more

I am 100 percent which office this came out of but the service was minimal at best. As the technician was clearing the mud daubers from my front porch she told me two things that cause me to pause. The first is "I did the best I could, it is hard to get the nests from the bricks". In my mind this indicates poor workmanship and a half done job. The second was - she told me to be careful when I clean the nest she knocked down onto my front door threshold. As for value - I will be looking else where. It is hard to believe providers like this one expect to be paid for incomplete work. She came from the Cayce SC office read more

Wish I could give a zero. Avoid this company as they will stress you out. Had signed up and was told in order to create a membership to give our card information. We set up an appointment but I had canceled due to us last minute taking care of an animal. We planned to set an appointment after the animal was returned but didnt want anything to due with the company anymore after a technician that I did not know nor was aware of coming came to the house and said my husband made an appointment which he did not. I was already leaving so I cancelled the "appointment" that was made. I recently found out a couple days ago that that same technician came again when we weren't home and sprayed the outside when we werent made aware of his appearance nor him spraying. There has been ZERO contact from the manager unless i am the one to initiate it. Every email I send goes unanswered and when he answers the calls he says he will do something but will not. I have called MULTIPLE times ever since Nov 2nd for a refund since we have been charged full price plus an extra 33$ for no service being done after we were told we were only going to be charged after the service and the "service" they did was not with our permission or knowledge. The customer service reps have sent my case to the managers whoever they are and I have been told I will be contacted either in a day or two or the same day and never get called. This place is a scam and sketch. Dont waste your time nor money. read more

We live in Bluffton, SC. Ron, the manager, came to inspect the problem we were having with wasp nests in the eaves, in a vent cap, and in the chimney. He provided an estimate for the work and promised two men would be over with a 20' ladder. They never showed up on the scheduled day. I had to call Ron who had stated he was going to call us for a reschedule as his guys didn't have the tall ladder but would get it and return another day. He also asked for a credit card number saying it was company policy to get it in advance. I reluctantly provided it. When the rescheduled day came, only one guy showed up WITH NO LADDER! The technician then had to crawl out a window to access the main area which he treated. He explained since he didn't have a ladder, he couldn't treat the chimney area, but would again return which HE NEVER DID!! We called Ron the manager, left a message, and he never called back and then wouldn't answer follow on calls. Rocket charged us the full price for the job, but only completed 75%. Rocket is not only incompetent, their actions (or non-actions) are fraudulent. Since you have a choice, NEVER use Rocket Pest Control for any job!!! read more