Previously, I had been very unhappy with an interior detailing service I had received at Riptide…read moreCar Wash in Durham. The manager Matt reached out to me personally to apologize and offered to make it right by doing a redo of the interior detailing service with a hand wax. I really appreciated the team's flexibility and willingness to make things right, and I'm happy to report that I am much happier with my experience this time around. This time my floorboards were clean and the stains in the seats were better addressed. My car even had the new car smell! Props to the Riptide team for their customer service, and I definitely am willing to give them my business in the future.

When I arrived, I pulled in, and there is a very kind gentleman waiting to direct traffic. I simply…read moreneeded a quick shampoo of the backseat of my car. As a new mom, it's embarrassing to admit how long the Thanksgiving casserole that spilled sat in the back of my seat untreated. He told me that they only do by appointment only and I asked him some follow up questions and explained that I had tried to call the number several times. I'm not sure why they don't have someone answering the phone regularly, but he got me right in and treated me to the carpet clean! I will definitely be back as they did an amazing job and I don't really care what the cost will be in the future as they took such great care of me.

for almost $400. I expected a quality job. I scheduled (and rescheduled due to snow, that wound up…read morea day of oncoming rain) this as a Valentine present for my wife. On arrival, what they said they could and could not be done was discussed and approved. The only low expectation was on the rooftop, as it was pretty UV damaged. [I figured that would be a later paint job.] It was available for them to have several hours longer than what they projected they needed, but they had it ready a few hours later. On pickup, the hood (the major show piece on any vehicle) looked like cracks (not visible at all when I brought it in) were all over it with wax down in the cracks and a seal put on top. A small area on the passenger side rear quarter panel and just below the rear door, picked up dirt like a magnet (likely wasn't even a waxed area). The mat cover on the driver floor felt like it had an oil coating on it, not water, but oil coating, making it unsafe to get on a shoe for slippage which I had to ask them to remove. The black trim didn't seem "refreshed" (on most it was, but not all - I handled what wasn't with some WD-40 later). The rest was okay. OVERALL - I would NEVER spend that kind of money for this shop to detail it. They likely do okay with once a month washed and waxed vehicles, but for those who don't keep up - this is NOT the place for you to bring it.

Jay and Adam are great - professional, to the point, and know what they are doing. They took my car…read morein with a mold issue, handled it accordingly getting rid of all the mold and its associated smell (they removed the seats, killed everything, and "bombed" the car's interior so it was good to go). They also did a great detailing. Strongly recommend these guys!

I got the top-of-the-line package. Cleaning was timely and thorough; the technician was polite and…read morefriendly.

Absolutely satisfied! Scheduling the appointment was very easy and I received a reminder text the…read moreday prior to service. Jordan arrived precisely on time and got to work. One of the cars was a 1989 Honda CRV that while in great mechanical condition (only 144,000 miles, the paint has taken a beating as it's not been garaged for its entire life. While not a miracle worker, Jordan brought the best out of what we call Honda1. The interior of the car is still in terrific condition and Jordan read able to make it shine. Honda2 is a 2021 CRV Touring with a beautiful blue coral color. Jordan made it look even better. Jordan has a great eye for detail and obvious pride in his work. No reason to look further.

I was looking to help the brothers out. They were standing around in the hot sun on a Saturday…read moreafternoon. The car wash is the old-fashioned kind with the huge brushes that go over your car. My vehicle was cleaned, and then, at my request, a couple of the brothers cleaned my rims. I will give them an 8/10 because I am particular and like to see them sparkling clean. Also, the price that I paid, in total, was higher than that of other car washes.

Do not go here. Terrible service and experience. $45 car wash should be thorough and this was far…read morefrom it. Interior still visibly dirty. The guy cleaning the interior made no attempt to find me when he was done -- just walked off and left door open. Should rename business to BULL SH!TTY CAR WASH to reflect the work done. Do better.

He just never showed up. Scheduled with him to clean my interior, sent pictures, gave him my…read moreaddress. He was very responsive up until just not showing up. Never rescheduled or reached out either.

He never showed up to do the job. If you need your vehicle detailed, look elsewhere. This guy is…read morenot at all reliable.

These guys were absolutely AMAZING. They were incredibly professional and accommodating. I was the…read morelast car of the day for them - they didn't even start until 4:30p and they stayed until almost 8pm (without complaining once) to make sure every last little detail was covered - which is saying a lot since my car was covered in "shotgun tar." My car has never looked better! Nick was the contact person. He made it easy to schedule an appointment; he actually called when an earlier appointment date became available; they arrived promptly and on time; and he followed up with me the next day to make sure everything was good. These guys were true professionals. I would recommend them to anyone and everyone and will definitely be doing business with them again!

I'm just so impressed by the quality of the job they did. They really listened to me when I asked…read moreto not use any products with a strong smell due to sensitivities I have and the result is incredible. Every single inch of my car is absolutely spotless and looks brand new -- from the tires to under the seats, no spot was left untouched (and uncleaned!). The prices were very fair and they even talked me down to a cheaper package when I was discussing my needs with them. I would highly recommend this place.

Absolutely blown away by the incredible service that Steven provided! We have an older vehicle…read more(2008 Dodge Caravan) that needed a lot of TLC, especially in the interior. From the moment I made the appointment until the service was performed, Steven was a professional. We hired him to steam and deep clean the interior of the car. Over 6 hours of cleaning! Just speechless with how it turned out. Highly recommend!

Steven and his team did an amazing job on a Honda Pilot "well loved" by pets and kids. It looks…read morelike a brand new car!