Wow! What a beautiful store!!! The customer service was top notch! I am very picky where I spend my money and I always go here because their items are always so fresh and perfectly made!!! See you for Valentine's Day!!! read more

Tried to stop by at 2:27pm Sign said open doors were locked. Guess you don't like selling products. read more

Rocky Mountain Chocolate Factory - Sign says open doors locked = No money from me - Chocolatiers & Shops Near Me - Redlands, California

As soon as you walk into Rocky Mountain Chocolate Company, your nose is filled with the heavenly aroma of chocolate, and you're surrounded by it! They have an incredible selection to choose from, and everything is beautifully made, arranged and absolutely delicious. I tried a dipped marshmallow and a pecan bear apple--both were absolute perfection! The staff was incredibly friendly and very knowledgeable about the products, making great recommendations. If you're a chocolate lover, this place is a must-visit. You won't leave disappointed! read more

Rocky Mountain Chocolate Factory - Pecan Bear Apple - Chocolatiers & Shops Near Me - Redlands, California

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The quality of the products, the great pricing, and the awesome service make this the perfect place to purchase that delicious treat for that special occasion. Everyone is always excited to receive something from RMCF! read more

Went in for some treats , I keep trying to give this place another try but every time I'm reminded why I drive to the Ontario location. My total was $7.50 and was charged $75.09 instead of the cashier apologizing she tried manipulating the situation and blaming it on me. I was shocked , thought she was joking for a second but nope she was serious. I have no control of entering the amount in their system. LAST time as this location! read more

Rocky Mountain Chocolate Factory - PROOF - Chocolatiers & Shops Near Me - Redlands, California

Great staff and the best fresh candy apples We picked girls for the tips We did use a coupon read more

Best Apples and such a variety! Also, best customer service, clean store definitely a staple for a sweet tooth or sweet gifts!

They have it!!! I'm so glad they have it! The big was was twenty four while the smaller bars are at twelve! It sells out fast! read more

Rocky Mountain Chocolate Factory - Pistachio knafeh bar! - Chocolatiers & Shops Near Me - Redlands, California

I've been here on two separate occasions and both of those times the kids that work here seemed like they didn't want to be there lol not very welcoming at all!! The chocolates they sell behind the glass case taste very old I like the apples Overall for the price and service I rather drive over the bridge to sees candies. read more

I was the grown kid in the candy shop. Oh my gosh! Everything was so good! I will need to make this a regular stop.

**HORRIBLE EXPERIENCE - NEVER COMING BACK!** I cannot believe the level of unprofessionalism I experienced at this establishment! My first time trying this place, and let me tell you, it will be my LAST. From the moment I walked in, I could feel the tension. The atmosphere was dull, the staff looked miserable, and the energy was just off. I was "helped" (if you can even call it that) by a girl named Leah, and she was absolutely awful. No smile, no warmth--just pure attitude. She acted like I was inconveniencing her just by existing! Every word that came out of her mouth was laced with annoyance, like she had somewhere better to be. News flash, Leah: if you hate your job so much, QUIT. No one forced you to work here, and customers shouldn't have to suffer because you're having a bad day. I ordered something simple, yet she managed to mess it up. When I pointed it out POLITELY, she sighed dramatically, rolled her eyes, and walked away without a word. EXCUSE ME? At that point, I was fuming. She eventually came back and shoved my corrected order at me like I was some kind of burden. No apology, no "thank you for coming in," nothing! The level of disrespect is beyond me. I was expecting at least decent service, but instead, I got treated like garbage. Management needs to do something about this because I can guarantee I'm not the only one who has dealt with Leah's sour attitude. I work hard for my money, and I refuse to spend it at a place where I'm made to feel like an inconvenience. Absolutely disgusting customer service. DO BETTER. read more

There are few things I love make than a good piece of chocolate, I mean superior chocolate. I always find this at Rocky Mountain Chocolate Factory in Redlands. What I also find there is pleasant sales associates and good customer service. Most recently, I was served by store associate Nick. This guy was so upbeat and so nice and served every customer with a smile and kind word. And we all know working in retail is not always pleasant it Thai guy makes it look like it is! I hope Rocky Mountain realizes what a treasure they have in Nick! Also, Rocky Mountain please please PLEASE bring back your chocolate-dipped maraschino cherries!!!! So take a break and treat yourself to something delicious at Rocky Mountain Chocolate in Redlands and tell them Ms. Ross sent you! read more

Located in a plaza on the corner of Lugonia and Alabama. Limited parking. Employee was very nice and friendly. I haven't been here in ages. I have a sweet tooth so dropped by for the chocolate covered strawberries. Yum! So delicious! Would I come back? Probably! read more

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I will admit and say the chocolate covered strawberries and amazing but the customer service from the young ladies is just awful. They usually have an attitude not giving a warm welcoming ambiance but rather an unwelcome atmosphere. Whenever they run out of strawberries expect an attitude and no answer as to when they will have more. That's all read more

Tried the viral Dubai Chocolate Bar and they barely put any pistachio filling! DEFINITELY NOT WORTH $24! Go somewhere else! read more

Rocky Mountain Chocolate Factory - Viral Dubai Chocolate - Chocolatiers & Shops Near Me - Redlands, California

Went to try te Dubai chocolate loved it. Got a Rocky road apple my all time favorite and tried the churro marshmallow yum, ambiance was great and the service was phenomenal. read more

Cleanest Rocky Mountain I've been to. Service was amazing and they were so nice and friendly. I ordered 20 apples for work and they packed them nice for me and tasted fresh . I would recommend them . read more

This afternoon I came in today, and I got 2 apples! Which were great by the way! Leah was super helpful and super sweet!! Will definitely be coming back :)) read more

I found myself in this part of Redlands and decided to indulge myself with a sweet treat after a long journey back home. I had a the pleasure of having chocolate covered honeycomb, my favorite, and when I tell you this is one of the best iterations of the treat I've consumed. To complement a great experience with the confectionery, the service was also great. The worker, by the name of Nicholas, was extremely polite and helpful, and recommended chocolate covered gummy bears that my family enjoyed. Overall a great experience and worth the stop/ read more

If you are looking to get chocolate covered strawberries, make sure to ask them without mold. read more

Rocky Mountain Chocolate Factory - Chocolate covered strawberry - Chocolatiers & Shops Near Me - Redlands, California

I can only describe their apples with one word.. DELICIOUS. I have a huge sugar tooth and RMCF definitely hit the spot for me! I got the Apple pie Apple and it was amazing! Definitely going to try more! I also got the sea salt caramel, milk chocolate and it was amazing as well. read more

Rocky Mountain Chocolate Factory - Apple pie apple - Chocolatiers & Shops Near Me - Redlands, California

Can't go wrong with a candy apple. Workers aren't the best at costumer service but the chocolate is on point.

Everything was so good! The employees are amazing and the caramel covered apple was the best, this is one of the best Rocky Mountain locations I have been to. Next time I am in Redlands I will definitely be back here. read more

The kitkat apple and homemade fudge are to die for. The staff is so kind and the items were amazing. 10/10

There was a very rude older aged woman today during my visit that threw me off I've been coming here for years and have never experienced such weird and odd energy before very disappointed in her behavior towards other staff member in front of customers read more

I have been buying fudge from Rocky Mountain-Redlands since they opened and have always been pleased with both the product and service. Today I bought the last piece of milk chocolate fudge that was sitting there by itself. The fudge was hard on the outside and overall tasted stale. I went back in for help or an adjustment and they said that they wouldn't help me. Redlands has a new fudge shop downtown on State street, I will buy my fudge there in the future. Roger read more

Great service from Christian . This store was very clean the young lady and Christian gave me their input on the sweets I was purchasing and when I purchased my items I was helped out to my car. I'm definitely telling everyone to come get their gifts here. Thank you Rocky Mountain Chocolate factory for the best shopping experience. read more

Been coming here over ten years. Love their selection of apples and chocolates. Customer service is always exceptional. The ladies who work here are always lovely and helpful. My favorite is the cheesecake apple pie! read more

So my wife always come here for her sugar fix but this time, she wasn't welcomed to even ask a question about an item without having the employee roll her eyes and give attitude. That's just ghetto! Don't work as a 'customer service' job if you have that kind of attitude! ...You should be fired because we will never go there again. You just lost loyal customers who pays for your job. read more

I have been eating Rocky Mountain since I was a little kid!!! It has always and always will be delicious!! I get the almond roca apple sliced. The sour belts are a MUST if you love sour candy. read more

This place is really good candy apples , never had a bad one , until last week bought 2 candy apples cost about 20$ for the 2 . Yes that's crazy but don't mind paying , they are worth it , but when u get mush in the middle of your apples !! Yuk! So no big deal I called and they said they would replace them , well this week when I went in , the owner would not accommodate what was promised , and made a scene , and was very rude telling me I was only getting the one , he was just very rude , and in fro t of other customers I won't be going back , overpriced anyway lol read more

The best milk chocolate peanut butter cup I've ever eaten. Chocolate so delicious. Facility very clean great customer service. Husband got a milk chocolate cashew bear claw. Delicious read more

This place is a MUST GO. Their chocolate is to die for, seriously it'll spoil all other chocolate for you so beware. So rich and creamy and perfectly balanced. You can't go wrong with any of the options, I love it all. The staff is super nice, I even accidentally left my wallet in the parking lot and they got it touch and made sure I got it back. Clearly the only thing better than their chocolate is the people who make it. Definitely swing through this fantastic local gem, you won't be disappointed. read more

The covered strawberries, pretzels, & apples were phenomenal. I've gone to many Rocky Mountains, but this location puts a little more effort in their treats. I live in Rancho Cucamonga, there are 4 locations near me, but I have to drive to Redlands to get my treats. Thanks guys! Ps. Tiger butter is amazing! read more

I just love this place so much! The products are always fresh and tasty! Clean and the service is always enjoyable. Would highly recommend this place. read more

Came in here on 4/2/21 to buy some dipped apples. All staff was friendly, everything stocked, all cases were clean and had no hand prints. Bought 4 apples and total was $25 and some change. The apples were delicious! Found our new fav dessert! read more

My boss sent me a printed eGift Card worth $25. On 11/05 I used the eGift Card to get the awesome chocolate dipped frozen cheesecake on a stick at this very site. Today I went in to get the same still using the same eCard printout. The employees weren't sure if it was allowed so they called the boss. The boss told them no, their site doesn't accept the printed eCard. The employees were great, and I still bought the treat because they prepared it. But how is the boss/owner going to just decide not to accept a valid form of company payment? If you don't want to follow corporate programs remove the name and call it Joe's Chocolate Factory. Pathetic. read more

My husband and I used Rocky Mountain Chocolate Factory for our baby shower dessert and let me tell you they did NOT disappoint!! From the tiger butter chocolate covered strawberries (if you've never had their tiger butter you haven't tasted perfection!) and their chamoy apples -- it was a spread to remember. All of our guests were raving about these two. Thank you for the yummy treats and for always willing to accommodate our dessert needs! read more

Rocky Mountain Chocolate Factory - Chamoy Apples, Oreo Apples - Chocolatiers & Shops Near Me - Redlands, California

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So it is no secret that I love chocolate, with that being said I buy more than I can possibly eat by myself. The chocolate covered apples with nuts are soooooo yummy! I never share that chocolate apple. I also have tried the Snicker apple, caramel apple, apple pie apple, they are all really good. Personally I would have to recommend you try a different apple each visit. Furthermore, Rocky Mountain can rock me everyday. Enjoy! read more

Alot of selections, nice displays. I literally wanted to buy all the cups on shelves... but I didn't. I came with some friends today and one got 34 dollars worth of assorted chocolate treats and my other friend got the cheesecake apple. They both said it was good, the line went quick when I was in there which is always good. Not much to complain about. read more

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