I have been in touch with project manager Kelcey. These issues have been addressed to our satisfaction. Thank you to Kelcey for your willingness to look into this thoroughly, your professionalism and reaching resolution. read more

The 1 star is for the techs that showed up and did demo on our bathrooms that we experienced water damage in. They did a good job, otherwise I'd give ZERO stars! This company price gouges and then tries to bully you into paying their ridiculously inflated prices by threatening filing a lien on your home. Look them up on the county recorder site, they have filed many liens!! Creeps! It took a month to get the invoice but when they finally sent the invoice to my insurance company I noticed that they were charging for work that wasn't even done! But, like any adjuster would, they reviewed it, sent it back with some changes using the xactimate system for approved prices in the area, well RMR refuses to accept the insurance approved amount and continue to threaten us with "escalation" and a lien. Its stressful enough dealing with the loss you just experienced let alone a dishonest and downright RUDE billing office! I was shocked to see no complaints have been made to the ROC yet!!! DON'T USE THIS COMPANY!!! read more

We used this company to remedy a flood in our home. They sent our bill to collection after we paid them in full. Verified by our credit card company and with their accounting department. Shady company! read more

I'm skeptical your team will reach out.. Seems like you post this same comment every time it's negative !!! - it's now over 16 days later and nothing - their business model is a total scam !! read more

BEWERE OF THIS COMPANY. If I could I'll give them minus 5 stars for theirs customer support and quality of job. We had a little water damage in our 756 square rental condo and they were called by our tenant. When I arrived the representative asked me to initial and sign work authorization and authorization that they can charge my insurance on his phone with out reading or explaining to me (english is my second language). He told me, don't worry- we take care of everything. The job what they did was terrible ,they didn't extract the water from the carpet, just put blow dryers. I didn't got from them any paperwork. After a few months I got letter and nasty message from collection agency that I own the company almost $12,000 .I called my insurance and they told me that they paid RMR $11,767 for the job performed and I should be not responsible for the remaining balance do to unwarranted charges. It's over two years - another collection agency sending me the bill and copy of the work authorization what I signed where is written in one point that I'll be responsible for the balance if insurance wont pay everything. The copy of the bill and work authorization was send to me after two years by collection agency. RMR company takes advantage of customers with deceptive and unfair pricing practice. The company is out to RIP YOU OFF!!!!!!!!!!!! I reported the Company to General Attorney office. If you have a problem with them please do the same . read more

I called Rocky Mountain Restoration in January to get a second opinion after another company tried to tell me my entire bathroom and downstairs wall needed to be torn out due to some water damage. JD from Rocky Mountain came out and was AMAZING! He didn't see dollars signs and he instead put my mind at ease. Very honest people who told me worse case I would need a little dry wall replaced. I appreciate their help! read more

Responded quickly to the call for a consult and came the same day to inspect the damage. Gave us an honest opinion and explained everything in detail. read more

First of all, their response to COVID has been incredible, Travis was incredibly professional and very aware of the new reality we are in. Gave em a call originally because being from Colorado, I love the Rocky Mountains so I had to call the AZ company repping the Rockies in the desert. Usually, when I base my decision off of things like a name of a company instead of checking reviews, I get disappointed - not this time! Travis definitely answered all my questions, and provided great customer service. Thank you thank you thank yo read more

Dakota came out and was very professional and courteous. He but on booties before even entering the house and was very thorough. I hate saying this but it is hard to find a good company that has employees that care about the company and the customer/client. Dakota was very nice and explained everything well and was honest on what I was needed. read more

The dehumidifier that the employees of Rocky Mountain Restoration left with me at no charge dried out the flooded rooms so damage is minimal. I saw the water pouring out of the dehumidifier by the hour for the next four days. I can't imagine how much it would have cost to rent a machine that did such an effective job. Dillon and J.P. came to pick it up. Cody was with Dillon the day they left it with me. These people couldn't have been more courteous and professional. When they picked up the humidifier, they told me that I would receive their plans to fix the damage by email which was fine with me. At no time did they press me to buy any services. How often is free, free, in the world today. When Rocky Mountain Restoration services says something is free, it really is. When I have emptied the room and drained the waterbed against the wall that is going to need some work, I will call this company. My experience has been positive enough that I don't need to call around. They reminded me of my Father and his crews when they did restoration work. That is more than enough of a recommendation for me. One other minor thing I liked. I guess I am funny about what I am about to say. In my opinion, if you have just had your home damaged, you want the vehicles of the worker to look something like your house should when the work is finished. Maybe a light at the end of the tunnel sort of thing bu it works for me.. read more

The most professional in the business by far to my knowledge. Amazing team for sure! These guys rock!

Scam. Overbilling for services not provided or needed. Watch out and don't sign anything. Get video and photos of everything they do.

Rocky Mountain Restoration came out to my home as a result of water damage caused by a malfunctioning water softener. They were prompt, always professional and performed the work in a timely manner. They checked on the dry out daily. I especially want to mention the attention that JP, my project manager and Steve, the Tech, gave to this project. They answered all of my questions and walked me through the entire process. I would highly recommend this company. read more

I had a similar experience to the other 1 star ratings. They were recommended by our plumber and came quickly to drill 14 holes in our bathroom wall and overcharge for fans to dry out the wall but never returned to fix the damage. I called 6 times over 3 weeks and no response. Crazy rates, poor customer service, made the problem worse, and never finished the job. Use another company! read more

Was not happy about their bid tactics. When they arrived after my water heater break the first question was (what is your insurance deductible) and I refused to answer. After much talk about mold that would start in 24 hrs and how much wall they would need to rip out they threw out a nice round $____thousand dollar number with no detail. The good news is the bid manager gave me a small deduction when I complained about this. read more

A sad state of a company! Our home owner's insurance company deemed overbilling and disputed invoice. (I wasnt even involved) which I see this is a common issue. Insurance did not pay the full bill based on ridiculous charges that didnt even occur. Caralee, although I never received a bill now calls me everyday threatening collections on my 90 year old grandfather if we dont pay the disputed amount or agree to sign a document to allow a 3rd party reviewer. If we dont sign then we will just have to pay that too according to this creepy woman. I wouldnt recommend this company to my worst enemy and I will be filing with the BBB for unfair billing practices. They no showed repeatedly. The only thing I will say is the work is complete. Im horrified that this company is still doing business. read more

This company billed for things they never did and my insurance claims adjuster said their bill was the largest he had ever seen in the over 32 years in the insurance business. They call disconnecting the dryer which in my case was unplugging it from the electrical outlet only and that costs $55. If a plumber fixing a leak tells you to go with them, I guarantee they are getting a kickback. Don't use them, RUN!!!!! read more

We found a plumber on Yelp who turned out to be extremely dodgy. I was at the gym when my wife accepted their estimate. We had a flood and they ended up replacing outside plumbing which was not at all required and VERY expensive. When I got home they were already done and RM were onsite sizing up the restoration (shilled in by the plumber). It was a stream roll job, when you have a flood it is overwhelming. My insurance adjuster then called me and asked me to google RM. I was going to be billed for a lot of work insurance wouldn't cover. I did and I asked them to quit the job. Caught a bullet with the plumber, dodged it with RM. read more

I wish I could give a score lower than zero. This company took something that should've been an easy fix to a situation that took months to resolve. My condo had a leak coming from inside a wall. I should've called the plumber and had it taken care of the next day. I remembered that I had a home warranty on the property so I contacted them instead. That was my first mistake. The plumber they sent took a quick look and couldn't determine anything. He said a restoration company would have to come out and open up the wall to access the leak. Alex, from the restoration company, came out, took a look and said they needed the results of an asbestos test before they could open the wall. They wouldn't have the results until the following week. They couldn't do anything before then. What?! This was an active, intermittent leak releasing gallons of water and soaking the carpet in a few areas. I never would have imagined that this situation would turn into such a nightmare, largely due to this company. They did such a horrible job that their negligence resulted in at least 3 floods and the loss of my tenants. To add insult to injury, they called and left two voicemails, also sent two emails saying the insurance company was issuing a payment but they weren't getting enough money and there was an $830.23 balance. I got a letter in the mail stating so and I called my insurance adjuster. He said this is common practice for these companies to do this and the insurance already paid what charges they felt were justified. All of the communications from Rocky Mountain Restoration had a threatening tone when it came to collecting money. The letter stated that it was my second notice, which wasn't true. When I got the letter in the mail, I emailed the company saying that it is unethical to try to collect more money after they already received their insurance payment! I had home insurance and a home warranty and these weasels are sending me an $830 bill?! The response I got wasn't very convincing. The Claims Manager, J. Tanner, claimed that the letter that I received in the mail was mailed by mistake. Hard to believe after receiving phone calls & emails stating the same. They are vultures & liars. Stay away. Communication is key- who came up with that one?? read more

Rocky Mountain Restoration - Letter threatening to put a lien on my property - Damage Restoration Near Me - Mesa, Arizona

Update. I was contacted by one of the workers about my post and my experience. I will not take my experience back but I will say they paid the invoice and they told me that the guys were not at all trained to treat me the way they did. I will still keep my eyes wide open with any company from here on out. They were polite. They stars increase due to trying to retify the issues but way to late. read more

Aron at Rocky Mountain has done a fabulous job of helping us after we found a leak in our new home we just bought and moved into a few weeks ago. This has been very hard on us because we haven't even lived in the house 3 weeks and our kitchen which had new cabinets installed had to be ripped out. He is very professional, clean and courteous. He could see that my husband and myself are distraught about this whole ordeal and he has done everything he can to help us. read more

Like most other complaints here, Rocky Mountain Restoration (RMR) has invoiced $6000+ for work that was never agreed upon, nor completed. I had a small leak, and my plumber recommended RMR for restoration of the 2'x2' damaged section of drywall. The sales representative (rep) spoke with me via phone and advised he would inspect the damaged area and provide an estimate for restorative work. I was not present during the "inspection", so imagine my surprise when I arrive to see dry-out equipment set up in the area. I then reached out to the sales rep three additional times to request an estimate prior to proceeding with any repairs. I did not receive any response back, nor did I receive any estimates. The crew returned to my residence a few days later to collect materials that were left behind, with no plan for follow up. Weeks go by and I still do not receive an estimate for restorative work. Instead, I receive a letter via mail threatening to lien my property if I do not pay an "outstanding invoice" of $6000+ for "work completed" during the "inspection". A deeper dive into said "invoice" (and BBB/Yelp complaints) suggests RMR is committing insurance fraud. Incorrect measurements, fees added for work that was not attempted nor completed, false scope of work, inflated quantities of material used, charges for emergency situation added (literally not an emergency by any stretch of the imagination). All invoiced, when I did not request any of this to be completed. I only requested the estimate. I can only attribute the many discrepancies to: 1) sales rep incompetence. 2) intentional misrepresentation to exacerbate insurance claims (FRAUD). 3) predatory business practices. Many attempts to rectify the invoice have fallen short over the past few months. On 7/7/23 via phone, RMR billing rep admitted they are incapable of rectifying wrongful/fraudulent invoicing, even if an entity within the company is at fault. I filed a complaint with BBB last week and still have not received a resolution from RMR. They respond with something along the lines of "We're conducting an internal investigation." For months they've been "investigating"...... Luckily the ROC has investigators too! read more

Fast response. Very knowledgeable. Made it as easy as possible for me. Asways felt that they were on my side and were very clear about what they were doing. Glad I found them. read more

I'm leaving this review for Rocky Mountain Restoration, but also for Logan in particular. I just want to commend him for his spectacular work and customer service. Rarely do you find someone this professional, and reliable... I felt that it was worth a review. My dad was out of town, in a different country actually, and while I staying over at his place, a pipe busted and the water coming from that pipe was being absorbed by the walls of his bathroom. It was bad enough that the plumber told me that the walls were about to expand at any moment. I found this out at night, and contacted Rocky Mountain Restoration, and they made every effort (around my schedule) to get in, and fix it for me. Logan was accommodating, professional, friendly, and punctual. I texted his cell phone multiple times during the process of getting my dad's walls dried, and he NEVER sounded annoyed with me. Honestly, I can be annoying and demanding. I'm the type of person who keeps following up if I'm given a timeline and it isn't met. Logan was always polite and calm, just trying to get the work done before the water damage got worse. I felt like he was genuinely trying to help me, and was as concerned about the walls as I was. There were times I would tell him that a certain appointment time would be ok, only to find out that I can no longer have him come at that time, and I had to reschedule. Even then, he tried his best to help me and fit my needs. Again, he was really patient with me. He would tell me that he would get an estimate or invoice to me in X amount of time, and sure enough, it would be done. He would give me a window of time that he'd be at our place, and he was NEVER late. He explained and walked through the process of everything with me. I would have a ton of questions, and he would answer every single one of them. I was given Rocky Mountain Restoration's contact info by my plumber, and he assured me that Rocky Mountain is a reliable company, and he was right. I highly recommend Logan and Rocky Mountain Restoration to anyone who needs a trustworthy company for their restoration needs!! Thanks again, Rocky Mountain Restoration!! read more

When you call Rocky Mountain Restoration, you are not usually in a happy place. Water from a broken soft water pipe had filled half of our new home (approx 2,000 sqft of a mess!) We called Rocky Mountain's emergency number immediately due to a previous incident at our last home (apparently we have bad luck with water). 3 years ago, we were so impressed with the clean up, that we had them do a major remodel as we restored our home to the pre-water state. With that positive experience, we didn't think twice when we found ourselves once again in the middle of a huge mess. JP arrived within 2 hours and called for backup. Shortly after an entire crew showed up on a Sunday afternoon. We had water sucked up, carpet out, fans & dehumidifiers everywhere in a matter of hours. The constant communication and support helped us through this trying time. Someone was out here every day checking on the status. When it was determined that drywall would need to be removed, that was done quickly and the dry out continued. We were impressed with the quality and efficiency of the work, but mostly of the kindness and positive attitude of the employees. That kindness, genuine concern, and authentic friendship made this process easier. I am grateful for that. My brand new, perfect house was broken - and they were kind. It was appreciated more than they will know. A big shout out to this amazing crew led by JP! JP is a freaking rock star - even post clean up, he called to check on things to make sure I was 100% happy with how things were going with the restoration, promising to make things right if I wasn't. The guys we had in here were all extremely professional and great at what they do: Dillon, Dylan, Rustin, and Logan (I hope I didn't miss anyone) We were also impressed with Ray who came out to give us an estimate on the reconstruction, and have nothing but great things to say about Tony who is helping us get things back in top notch shape. Man, he knows his stuff! Thanks Rocky Mountain! Hopefully, we don't ever need you again, but if we do - you will once again be our first call! read more

Rustin and the team at Rocky Mountain Restorarion provided best in class service in response to our plumbing emergency/restoration needs. In addition to being quick to respond to our situation, they were prompt with scheduling the work and yet flexible to accommodate our schedules. Great quality, great turnaround time and fair and honest pricing. Thank you Rocky Mountian Restorarion!! read more

I really can not believe their high score. The guys that come out are nice. BUT I would NEVER refer this business to anyone. They charged over 8,000.00 dollars for a week of tile drying on two bathrooms that totaled together 78 square feet. The equipment was faulty and the readings were always different on how dry the tile floor was. Amazing enough when we said we had enough it was magically dry! THEN they started threatening us with a lien on our home BEFORE trying to settle with our insurance company. NEVER were we informed of the cost for the drying only told you will not be billed the insurance will cover it, our insurance settled with them, thank goodness or we would have had to PAY UP or get a lien against us! My suggestion call anyone else!! read more

I'm profoundly dissatisfied with the service I received from Rocky Mountain. My insurance refused to pay out until they received a picture from Rocky Mountain. This picture was supposed to be taken before the demolition took place. I am now acting as a mediator between the insurance that I pay for, and this service that I also am paying for. So far we have been living out of townhome for two weeks, and we are still waiting for results from Rocky Mountain. You might want to consider going elsewhere for service. I will update this review once this job is completed. read more

Showed up late for their consultation. Promised to send an estimate and follow up, didn't do either of those things. I called to ask about the delay and never received a call back. read more

The water restoration crew was great. Felt very comfortable with them. However, hired the restoration and construction for the remodel. Not nearly what I had hoped for. Not the worst but definetly not my best experience. Seems like the construction phase was more afraid about getting their money upfront and in their pocket than eArning a good relationship with me. On a positive note the guy whom did the work,Daniel,was great. Neat, clean respectful and was just all around nice to have in my home. To recap, I would say I didn't feel like a Priority during this project. Also felt like even tho I paid for every little out of pocket expense and did so immediately that things could have and should have been completed in a more timely manner. One last comment. I found the billing confusing... they could be. Bit more explanatory or the entire process from beginning to end. read more

They assisted us with a flood. Their reps were courteous and not too terribly hard to get a hold of. They overbilled our insurance which isn't uncommon. My issue is with a company they called on our behalf that I now feel like I'm in an abusive marriage with and can't get a divorce. They contacted a company to move items from the flooded room that weren't in their way at the time. This could have been scheduled or we could have been asked to move the items ourselves (there wasn't much). Instead, a company came, spent less than an hour boxing and moving things, left us empty boxes "in case we needed them", then billed for over $2,000. When insurance paid a fraction of that, only covering what's fair and reasonable, we have been harassed with phone calls, texts, voicemails, emails, and certified letters demanding the balance. The moving company has terrible reviews from other people who after a home emergency were threatened and harassed. I don't understand why Rocky Mountain Restoration would set their clients up for this kind of debt and harassment. They have to know how awful the company is. read more

Our toilet overflowed. Water filled our bathroom, hall, laundry room, 2 closets and soaked some carpet. We called these guys and they were awesome! With their fancy gadgets and keen eyes, they found all of the water. I was surprised at some of the places where the water got but sure enough I saw the water with my own eyes. Thank you for being thorough and accurate! Dylan M. was very polite and respectful. I had never filed a claim against my homeowners insurance. He made everything very clear. He explained all of the steps and gave me great tips. I hope I never need their services again. But if I do, I would use them immediately without any reservation. read more

Received A+++ service from Derek Martindale. He was very polite, honest and thorough. Will be using this company again in the future!

I used Rocky Mountain Restoration for mold remediation in my bathroom wall, due to a weeping water pipe. I filled out the 'contact' information on their website on a Saturday morning, expecting to hear from someone on Monday. Much to my surprise, I received a call back in a few hours, and they sent Tanner to my house on Saturday afternoon to evaluate the situation. He quickly assessed the damage and talked me through the remediation process. I had a different company evaluate the mold the night before, and they did a much more thorough test for moisture in the wall than Tanner performed. But, they seemed shady and wanted to open up a lot of walls in my bathroom and bedroom. I asked Tanner to check for moisture in the bedroom wall, and he found none. That finding gave me comfort that Rocky Mountain wasn't at my house to do unnecessary work, but it would have been great if Tanner had tested that area without being asked to do so. Tanner was able to do the work on the day that I requested, and did a great job at the mold remediation. The dehumidifier and air scrubber that needed to run in the room for 48 hours made it pretty uncomfortable to be in the house (hot as heck in the bathroom and the air in the entire house was EXTREMELY dry) but was a necessary evil. When a different tech came out 2 days later to remove the plastic curtain that sealed off the room and remove the equipment, he failed to remove the plastic that they had put on the ceiling to seal off the a/c vent and exhaust vent. Not a huge deal, but it was something that I had to do myself. I would use Rocky Mountain Restoration again, although the cost seemed high for the amount of work performed. This was my first and hopefully last mold issue, so I don't really know what a fair price is. read more

Buyer beware, predatory pricing cash vs, insurance quotes. I contacted a plumber to come out to service leak in appliance. Plumber suggested this company, contacted them and they called me immediately. Initial representative sent out to assess damages felt very minimum damage quoted me a price range that I agreed to. Aware of the urgency to mitigate water that had overflowed and needing a fast resolution I agreed to let them install a great deal of equipment for the area. Job was dragged out, I called project manager and asked him to pick up equipment and he finally came. Received the bill and it was 49% higher than originally quoted. Finally was able to get company to knock a few $$ off bill and re-invoice me. Payment was issued but now they are assisting on releases. Be wary, of there billing, if your insurance becomes involved, pricing changes. Threats from billing office with additional charges, even though I payed discounted bill because release not signed. Sorry I did not Google this company before I agreed to work. Customers beware: Obtain written quote from them for every piece of equipment, and time spent in your home. Even if you have insurance to cover the loss, you do not want your company to pay for unnecessary services which will ultimately affect your loss history with your carrier. Not sure how this is going to turn out over the small discounted amount they are now demanding without signed release . Signing the release is to keep you from voicing your frustrations. This company makes no attempt to limit your financial exposure and collection tactics are very shrewd. read more

Rustin from Rocky Mountain restoration was a great help and informative when our kitchen plumbing broke down. He was on time, honest and made the process stress free and less painful for me. He answered and made sure I understood the process well. I would highly recommend him and the rest of the crew David Garcia and Tanner who worked on our project. Thanks so much! read more

I really want to leave a better review as the gentleman that come to our home actually was very professional and helpful. We had a water leak and our plumber called them out to help assess any water damage. They provided two dehumidifiers and one heppa filter for our garage and adjoining bathroom for 48 hours. We were initially told one price for the rental of the equipment as that was all that they provided. The did not do any work to our house. This is why I am leaving a one star review. This company billed our insurance even though we had told them we were paying out of pocket. We have never received a bill only a letter from a lawyer stating that they would place a lien on our house. Our insurance company called and said that they had received a bill and did forward what they received to us. That bill was for $2000 more than what we were initially told and they billed for services they did not provide. This was more than the plumber who spent three days at our home and had to completely rework the pipes. Not a word from this company. My husband has called their billing department several times and has not gotten a response. He has also reached out and left messages at the company and with the lawyer trying to work to get this settled. I was really optimistic when I saw all of the great reviews. I am hoping that this was just some terrible miscommunication and the issue will be resolved. read more

I highly recommend Rocky Mountain Restoration! Jaren came out within two hours and got things set up for a flood at my property. Very thorough and stayed on top of everything! He was very detailed with explaining all processes. We had the floors dried out very quickly! Good job! Appreciate the excellent services! read more

Terrible company! If your house catches on fire and burns to the ground and you want nothing but issues then hire this company. Be prepared to just do the work yourself. They will leave you high and dry . Its a terrible company read more

I had some roof damage due to a storm that hit in early August. The damage caused internal garage damage, or so I thought. JP from Rocky Mountain Restoration came out and inspected the area, determined that there was no true water damage so there was no need for repair. The inspection was free and I really appreciate his professionalism and his honesty. I had used Rocky Mountain Restoration a couple years ago for water damage at another property and they did a great job, so I reached out to them for this situation and I am glad I did. Highly recommend them! read more