The salesman was mark he's a Ukrainian dude, I felt like he was trying to relate and definitely…read moregain a connection, it felt like just hanging out with a friend 10/10 service gave honest opinions. And Seth the finance management went above and beyond I've seen anyone go at a dealership, he went out of his way and work he had to talk and joke and find connections, as well as finding me a car that I liked ( which i am more picky than anyone needs to be), after finding me the car he did everything he could to make sure I was satisfied and happy with my purchase including giving me advice money wise and what he would do. I would recommend mark and Seth to anyone looking for a car ever, will take great care of you and make sure your happy with what your paying for!!!!

Kenny Cristillo is the man you wanna see if your looking for a new vehicle. He is honest and shoots…read moreit straight. Wife and I went in just to LOOK!! Well after the no nonsense and making a connection with us we bought not one but two new vehicles.

I was driving back to south Florida and kept needing to pull over to fill my tire with air. The…read moretire did not seem like it was flat, but leaking. I was In Kentucky at the time and this place, being in Knoxville was about 150miles away. I called Auto Express after looking it up on Google maps and verified it with Yelp. 5 stars. Without hesitation, I called. Initially, I was not impressed with the phone conversation as the guy on the other end didn't pick up with an "Auto Express, how may I help you?" , but rather picked up and said "Hello" as if to welcome the dead silence that followed. After clarifying with the guy on the phone that I had called the right place and asking if they sold tires (thinking for sure I would have to buy a full set or something) he said "Yeah, bring it in. The sooner the better." I was off put that they guy didnt ask for any information about my car or situation. Fast forward, I pull up to the shop. I don't see any tire selection in the store front or a street facing garage (must be in the back). I came in and asked for the guy who I talked to on the phone. Saying nothing, the guy instead just asked for my key. Hesitating, I held the keys in my hand, dangling them a bit, and said "don't you want to look at it first? I didn't even tell you what kind of car.." The guy cut me off, barking "do you want me to look at it, or do you want me to fix it!?". I submitted to him that I wanted him to fix it and surrendered my key... tire fixed in like 15min, no line, no wait, no charge. In summary, this place is a great place to take your car. Just expect that the people running the place are a little socially awkward and/or lacking in social skill. Overall solid job.

These guys are great, been going here for years now and they're always willing to check out little…read morethings for us on a moment's notice and open longer than most shops. Their style is more casual than corporate and that is great for some people and makes others nervous if that's what you're used to, but they're all about fixing anything that is a true mechanical issue or safety hazard, but won't ever push you on anything cosmetic or non-essential, which is great if you're not a millionaire with a car budget to match! They're all much more into doing than talking at this shop, so if I had to give constructive criticism I'd say communicating more about the car's issues/options would make people feel better, but if you have to choose between a mechanic that will talk to you or one who will just fix what's wrong at a very fair/low price, I'll take the latter every single day. :)

The service department is a rip off. Took my Pilot in to get checked out. Had the codes a needed…read morethe radio checked because it stopped playing sound. Was told diagnostic fee was $89 that they don't go by other codes their techs didn't pull. So gave her the codes we knew already so they'd know. Waited 2 hours and get called back. Tech says radio has "internal error" ... no kidding I knew that it doesn't work. Then told me they found the code I had given them for the cat error and said the tech said " internal error on cat". Are you serious?! They charged me $89 plus tax to tell me exactly what I told the service person checking me in. When I questioned she said they didn't do deep diagnostic cause I only wanted to pay one diagnostic fee then says they normally charge $89 per code, so it's not a single diagnostic fee. Imagine how many people they rip off with diagnostic fees alone! Literal waste of my time and money for nothing.

I would strongly caution anyone considering selling a vehicle to Rusty Wallace Honda in Knoxville…read more I had a family member who recently passed away, and I was trying to sell his Honda Ridgeline as part of settling his affairs. I sent this dealership detailed photos of the truck and explained my situation upfront, including that I live over an hour away and needed to make sure a trip would be worth it. We agreed on a price range over the phone based on the photos I provided. When I arrived, after driving over an hour, they suddenly claimed there were scratches and dents that weren't visible in the pictures I had already sent them, and used this as an excuse to offer me 3,000 dollars less than what we had agreed to. If they had concerns about the condition of the vehicle, they had every opportunity to raise them before I made the drive. Instead they wasted my entire day during an already difficult time. This felt like a bait and switch tactic, agree to a price to get you in the door, then lowball you once you've already committed the time and gas to show up. Do not sell a vehicle to this company or do any business with them. They are scammy and do not honor what they agree to over the phone.

Love their quality service for all my fleet vans and my personal vehicles…read more The husband-and-wife owners care about their customers. I was referred by my neighbor and I refer my friends to them.

tire pressure sensor light issue. Performed tpms test and determined low battery and tpms aged…read moreout. Made appointment, replacement price Quoted .Service performed and price as quoted. Great Place, Trustworthy, my go to place. Five stars

My hotel driveway caused my Mustang exhaust to scrape and come loose. Allstar wasted no time on…read moreputting my car on the lift and fixing the issue. I highly recommend them for automotive service.

We are in Sevierville during our annual anniversary pilgrimage driving thru Pigeon Forge during Rod…read moreRun when I noticed my brake pedal fading. I contacted this business owner first thing Monday morning and he told me to bring it in so he could get it repaired for me. He was great and immediately checked my car, took it for a test drive and came back and checked it some more. He came back to me and said my brakes were fine and to go have a good vacation. He charged me nothing and assured me my brakes were fine and probably just got "tired" in the bumper to bumper traffic on Saturday. It is so refreshing to find such good and honest person when out of town and having an issue.

Update March 2024 Cecil and Dylan are the guys we have gone…read moreto for over 3 years now. My sister and her kids moved here and also go to Thomas Auto. We have become loyal customers to an honest and reputable team of mechanics at Thomas Auto. I honestly couldn't ask for better. They are the BEST. I truly appreciate them especially having little ones to haul around on road trips. Nothing makes a parent feel safer than having a roadworthy vehicle and they always make sure we are. My Nissan Titan was totaled and I bought a 2022 Subaru Ascent. I went in and spoke to Dylan and asked would they be able to service it or should I take it to the dealership. He said they would be able to service it and said if it's something they cannot then they can make recommendations like the dealership. They service our 2019 RAM 2500, my sisters 2018 Toyota 4Runner, my nephews old Mazda truck and my nieces Hyundai Sonata. We love Thomas Auto. Thank you guys for being a great team! We have lived here for one year now and they continue to be honest and reliable. We get our oil changes done here on our Nissan Titan and our Ram 2500. Every time I take a road trip, which is often, I have them do an inspection to make sure I'm road worthy. Once again, today, I received outstanding service. Dylan and Priscilla always take good of us at the front desk and over the phone.

gotta be the laziest pieces of shit in the county lol called in for a infinit motor swap and exact…read morewords were "inifiniti is too complicated but i'll do anything else" while being extremely rude. don't advertise that you can swap engines, then get a call about an engine swap, then proceed to be rude because you're too slow to figure it out. i work nearby and will be telling everyone to avoid using this shop, genuinely wouldn't touch this place with a 30 foot pole if you're looking for any type of work PLEASE go somewhere else to save yourself in so many ways

Local content creator here in Gatlinburg The Gatlinburg Hussey on Facebook YouTube IG and I took my…read morecar here a few months ago for a check up and they were great I wasn't there long either, so consider that too lol

Tony and Jim have a customer for life!! Honest, clear and transparent. I have a Chevy Volt that…read moreneeded some work done on it. Jim trouble shot the issue, found the issue, and gave me the easiest and most cost effective solution. I was fully informed, and felt confident in their advice, and got my car back in no time. It feels great having a good, reliable and honest car mechanic that I can rely on. Highly recommend!

told me I need control arms and steering assembly replaced for $2008 when it was the brakes that…read moreneeded repaired. Not cool and a crappy way to treat customers.

Arguably the best auto repair shop in Knoxville. You won't…read morego wrong there. The mechanics are the best. The price is always right.