Williams auto group in Sayre PA worked on my Toyota Sienna Van in May 2024 for AC not blowing cold…read moreair , didn't blow cold from new always warm ,took it too Williams Toyota May 2024 with 8000 miles they worked on it said was fixed van had around 8000 miles on it ,after the following winter it blew warm again van now had 14000 miles June 2025 ,I asked the service advisor if this repair would still be under warranty cause if not I was going to take back to selling dealer, she indicated it would be covered ,after having the van for four hours they told me they could not find a leak but they refilled it with Freon ,charged me 350 dollars ,for a non repair ,AC quit a week later selling dealer took it to Toyota dealer in Allentown PA they fixed it with two new orings ,Toyota corporate brand does absolutely nothing they sell you a vehicle with defective AC tell you tough ,their dealership in Sayre PA does a non repair and they just want your money all greedy dont count on corporate Toyota to go to bat for you because after the sale you are on your own buy a Honda instead

Repair for a wheel bearing and a wire on a toyota.Prius was over nine hundred dollars. I was…read moreshocked at the price of repair when the same thing happened two years ago, but this is completely ridiculous!! Never again, greedy thieves.

Bought a 22 traverse. Low miles. Got a very fair deal on a nice used car…read more Recommend Mike Smith. He knows the market, worked very well on my traded in and down-payment. Had minor issues last month. Service department was great

Don't believe this dealership's BS about being in the community for blah blah years and that should…read moreact as bona fides as to their eminence w/in the Elmire community. In my opinion, they're at least as bad as any used car salesman around rural NY. Bought a 2016 Ford Fusion for my niece w/ 136k on it. Was assured by salesman "Zach" it would be inspected, etc. The usual pressure, like someone's waiting for it if you don't buy, in the lobby as we speak. Then dear old Zach tries to get me to buy an extended warranty. Found out his recommended extended warranty company is rated one of the worst in the industry. Praise God I went w/ Endurance extended warranty compay. Within weeks of driving the Fusion off the lot, my niece believed there were major transmission issues, amongst other things. like brakes. In-house service assured she was wrong. Advance a few more months, new engine needed. A NEW ENGINE! Zach says, oh well, once you drive it off the lot.... Yes, loyalty to the community faded quickly after I paid in cash. My niece was w/o a car for months!! I had to pay for a rental until the ENGINE could be replaced. Thank God for Endurance Extended Warranty who could not have been more helpful. I'm out thousands upon THOUSANDS of dollars. Better Business Bureau complaint pending.

Where is the option for a zero review? I had purchased 7 autos over the years from this dealership…read morebut that has ended with my most recent experience this past week. When I contacted Michael Strobel to convey my concerns over their complete absence of basic professionalism via Facebook, his response? He blocked me and ran into the cyber closet to hide. No response from anyone there on a simple transaction request and not a lick of professionalism or ethics to be found in the lot...(no pun intended... yes there is... it is a pun) Stay away from this dealership... whatever they used to do that kept me as a customer is long gone... leadership comes from the top and so does lack of leadership; as in this case. See pics below for the rest of the story and note on the final pic that "Michael Strobel is not available on messenger..." He blocked me rather than doing the right thing and addressing the concern. FYI all.. not good business by any measure.

Do not go here to buy a car. We called 3x to confirm price and availability, and drove 2 hrs to…read moredealership and test drove car and completed all the paperwork. Less than an hour later, they cancelled the sale and said we had to pay $3,500 more. Don't fall for this scam. Please don't waste your time, gas, and effort to come to this dealership.

Took my 2024 Honda CRV into Williams Service for the NYS Inspection and also requested my filters…read morebe checked for replacement if needed. The Employees are always friendly and very professional from the time I step into the Service Dept to the time I leave. The waiting rooms are very comfortable, so I really don't mind hanging out for an hour. I received several texts while waiting, first explaining the updating of the progress of my service. The next text was the recommendations resulting from the inspection. Along with a video of the entire inspection process - Yes, the filters were very dirty and needed replacement. More importantly, while checking the tread depth, the technician found a very large nail embedded in the tire. Because this was an added expense, I had to authorize the repair. WOW, this is great customer service!!!! I watched the entire inspection in my very comfortable chair - very impressed -I never really knew all that was checked out. Thank you, Williams Auto, you know how to please your customer!

I visited for a routine oil change and was disappointed by the service department's attitude. The…read moreadvisor I worked with seemed disinterested in helping me find the best value. When I asked about available coupons, I was told there weren't any; however, I found one on their own website within seconds. Furthermore, when I pointed out that the official Honda website listed a lower price for the service, she refused to honor it, dismissing the price gap as 'only a couple of dollars.' It wasn't about the amount, but the principle of honesty and helping the customer save. I didn't feel valued as a client here.

I called needing a transmission filter for a 2023 Nissan Rogue and they didn't have not even one in…read morestock! I would assume the area's biggest Nissan dealer would have at least one filter for a newer Rogue.

UGH why didn't I check this BEFORE I came. Probably because I presumed that a Dealership would have…read moremuch higher standards. These GUYS are liars and bullies. They withhold information for power and to condesend. WOMEN do not go here. They are such jerks. I have many cars, I manage all aspects of my life and have NEVER dealt with the kind of bully attitude the Service Desk has here; over and over. Makes my stomach turn to think of giving them my hard earned money. PLEASE FIND another place.

totally dishonest. bought car had problems brought it back twice he just cleared ck eng light which…read moreany moron can do and did not address the problem. he said dont know what to tell you. turned out cat conv was bad which i would bet he knew. needless to say had to shell a substantial amount of money to get it fixed. definitely spreading the word around town about him. lawyer rep is getting involved next

If you purchase a Guardian Extended Warrantee, READ ALL PAGES OF THE CONTRACT VERY CLOSELY!. MY…read moreSTORY.... I purchased a car and GWC from this dealer and only had the car for about 6 months. I became increasingly dissatisfied with the car and sold it (FYI.. I believe CARFAX only reports damage if a claim was turned into an insurance company). I learned that GWC will only give refunds in NY if the car was car is totaled! I think Its part 12 or 13 on the contract. I was taken for about $1k by GWC. I have had other GWC warrantees in the past and assumed it was the same as it always was, so I didn't read the contract. The owner claimed that he didn't know about the change in GWC policy and showed no interest in helping. I would have NEVER purchased the contract if I would have known this. I now know that GWC changed ownership over the past few year,s so don't be like me and assume the GWC is the same anymore! In short, NO MATTER WHERE YOU BUY GWC READ THE CONTRACT VERY CLOSELY! YOU MAY NOT BE ABLE TO CANCEL IT. As for the dealership, they are the same as most other small dealerships. If you ask me, " would you ever buy a car from them again?" I would say No.

Purchased a new explorer, did all paperwork and 3 weeks later got a bill in the mail for $18…read more License plate was held due to balance due. Ferrario made the mistake. Their explanation was you signed a paper to cover any mistake. Poor business choice for 18.72. Lost any future business with me.

Extremely unprofessional staff. Especially the general manager. At the time of purchase I was told…read moreif there was anything wrong with the vehicle no problem they can fix it at no cost to me. Stupid me for thinking a dealership like this was upstanding. After taking the vehicle to them to fix they informed me they would only fix 2 of the 3 problems. I then contacted the salesman to ask what was going on. His answer is below in the attached picture. After receiving that i updated my review on Google and contacted the better Business Bureau because I felt this was outrageous. Shortly after doing this I received a call from the general manager Geoff crossley. I was shocked to hear him extremely mad because of my honest review. He was so irate I was unable to explain why I was unhappy and why I wrote the review. He continued yelling over the phone and told me he is now refusing to fix anything on my car due to the review! This in itself is a violation of the new york state lemon law. He refused to fix safety issues on a car they sold to me 3 weeks prior!! While I was in the dealership during the purchase I was hearing concerning things from employees like ' we don't get paid for the sale if we don't receive a good Google and Facebook review '. I was also surprised when the sales manager was talking amongst the salesman about how much I've overpaid for the car. Not realizing I was the one that bought it standing right in front of them! I am now stuck having to pay to fix the issues with the car I bought out of pocket. NEVER COME HERE. NOT FOR SERVICE AND CERTAINLY NOT TO PURCHASE A VEHICLE.

THESE PEOPLE ARE SCAMMERS…read more DO NOT GO TO MONRO UNDER ANY CIRCUMSTANCES! From their in store employee's to their corporate structure these people will go out of their way to try and scam you. If you try to call them they will put you on hold for about 10 minutes then hang up, or just hang up on you in general. Spent about a hour on the phone trying to speak to a manager and got the run around over and over and over. All this not to even mention HOW MUCH THEY OVERCHARGE FOR REGULAR SERVICES! IT DOES NOT COST $500 AN AXLE TO DO YOUR BRAKES LIKE THE MAN ON THE PHONE TOLD SOMEONE WHO CALLED! Not only rude to me but condescending to other patrons while i was there. They will hold your keys hostage and force money out of you under duress. Only thing i should have done is called the cops to get my keys. Scammers through and through, DO NOT GO HERE!!!!! EMPLOYEES TO CORPORATE THEY WILL TRY EVERYTHING TO SCAM YOU EDIT: they have replied and sent emails on every review i've made telling me to "call and press option 2" the same number that i spent a hour trying to talk to someone and then got hung up on over and over. What a joke

Went for labor for an alternator. Next day my car started running rough and I just find out the…read morealternator is literally hanging because the bolts came off.