BEWARE - Ross Auto Sales LLC…read more I will be taking this matter to court. I brought my vehicle to Ross Auto Sales LLC on September 10, 2025. My car remained at this shop for over two months. During that time, I spoke directly with a mechanic who told me they were looking for a part to get the process started. Despite that, months passed with no follow-up or progress. I reached out several times for updates, and it wasn't until late November/early December that the advisor finally informed me of issues with my vehicle--after it had already been sitting on their lot for months. Because of the lack of communication and follow-up, my car remained on their property. Despite this, I was later told about possible storage fees, even though the delays were due to unanswered calls and messages on their end while I was actively trying to move the process forward. When I went to pick up my vehicle, I noticed scratches and an indentation on the passenger side that were not present when I dropped it off. When I asked to see footage to understand what may have happened, Kyle immediately became defensive instead of attempting to resolve the issue. He raised his voice and stated that my vehicle was "not his responsibility," despite it being on his lot and under his care. Kyle stated there was "nothing written" saying vehicles are their responsibility while on his property, yet in the same conversation said he "wasn't the one who looked at the car" and shifted blame to a mechanic. At the same time, he blamed others in his shop for information I had previously been given. The constant deflection and lack of accountability was extremely unprofessional. This situation escalated over $120 for a diagnostic fee, which I had in my hand and was fully prepared to pay. Instead of handling the situation professionally, Kyle continued to raise his voice and speak to me disrespectfully. The way he spoke to me as a woman was unacceptable and not how a business owner should conduct himself. What made this worse is that instead of attempting to resolve the issue privately or professionally, Kyle took to social media and made posts about the situation. Since then, multiple people have reached out to me sharing similar experiences with this shop, including poor communication, long delays, and unresolved issues with their vehicles. I understand that auto repairs can be complex. However, professionalism, accountability, and communication are non-negotiable--especially when a customer's vehicle sits in your care for months. Damage to a customer's car, aggressive behavior, and blaming employees or customers instead of taking responsibility is not acceptable. I genuinely try to support Black-owned and local businesses, but support should never require tolerating disrespect, poor communication, unprofessional conduct, or damage to personal property without accountability. Because of this experience, I removed my vehicle and had it sent to another shop. I'm sharing this so others can make informed decisions.

Today I took my car in for a tuneup. I ended up needing more things fixed. They gave me an…read moreaffordable rate and fix everything to my liking. My car is basically back to brand new. They were very professional and honest the whole time keeping me in the Loop before adding things to my bill will highly recommend.

Williams auto group in Sayre PA worked on my Toyota Sienna Van in May 2024 for AC not blowing cold…read moreair , didn't blow cold from new always warm ,took it too Williams Toyota May 2024 with 8000 miles they worked on it said was fixed van had around 8000 miles on it ,after the following winter it blew warm again van now had 14000 miles June 2025 ,I asked the service advisor if this repair would still be under warranty cause if not I was going to take back to selling dealer, she indicated it would be covered ,after having the van for four hours they told me they could not find a leak but they refilled it with Freon ,charged me 350 dollars ,for a non repair ,AC quit a week later selling dealer took it to Toyota dealer in Allentown PA they fixed it with two new orings ,Toyota corporate brand does absolutely nothing they sell you a vehicle with defective AC tell you tough ,their dealership in Sayre PA does a non repair and they just want your money all greedy dont count on corporate Toyota to go to bat for you because after the sale you are on your own buy a Honda instead

Repair for a wheel bearing and a wire on a toyota.Prius was over nine hundred dollars. I was…read moreshocked at the price of repair when the same thing happened two years ago, but this is completely ridiculous!! Never again, greedy thieves.

I purchased a new Subaru Legacy on November 25 .. Great…read moreexperience with Brain Butler as my salesperson !!! Will be back again for my next car ... Thanks Bill Avery

Where is the option for a zero review? I had purchased 7 autos over the years from this dealership…read morebut that has ended with my most recent experience this past week. When I contacted Michael Strobel to convey my concerns over their complete absence of basic professionalism via Facebook, his response? He blocked me and ran into the cyber closet to hide. No response from anyone there on a simple transaction request and not a lick of professionalism or ethics to be found in the lot...(no pun intended... yes there is... it is a pun) Stay away from this dealership... whatever they used to do that kept me as a customer is long gone... leadership comes from the top and so does lack of leadership; as in this case. See pics below for the rest of the story and note on the final pic that "Michael Strobel is not available on messenger..." He blocked me rather than doing the right thing and addressing the concern. FYI all.. not good business by any measure.

I'm from out of town and was looking for a reputable place to check out my car before I got on the…read moreroad. I got two different references for Rocky's and while I'm not sure they're the cheapest game in town, I feel like they're an honest game in town. I spoke with Kevin, the manager, and Rocky, the owner, and they were both friendly and forthcoming. As an outsider (I live in California) and a woman I trust them to be fair, ladies and out-of-towners :)

Bought a 22 traverse. Low miles. Got a very fair deal on a nice used car…read more Recommend Mike Smith. He knows the market, worked very well on my traded in and down-payment. Had minor issues last month. Service department was great

Don't believe this dealership's BS about being in the community for blah blah years and that should…read moreact as bona fides as to their eminence w/in the Elmire community. In my opinion, they're at least as bad as any used car salesman around rural NY. Bought a 2016 Ford Fusion for my niece w/ 136k on it. Was assured by salesman "Zach" it would be inspected, etc. The usual pressure, like someone's waiting for it if you don't buy, in the lobby as we speak. Then dear old Zach tries to get me to buy an extended warranty. Found out his recommended extended warranty company is rated one of the worst in the industry. Praise God I went w/ Endurance extended warranty compay. Within weeks of driving the Fusion off the lot, my niece believed there were major transmission issues, amongst other things. like brakes. In-house service assured she was wrong. Advance a few more months, new engine needed. A NEW ENGINE! Zach says, oh well, once you drive it off the lot.... Yes, loyalty to the community faded quickly after I paid in cash. My niece was w/o a car for months!! I had to pay for a rental until the ENGINE could be replaced. Thank God for Endurance Extended Warranty who could not have been more helpful. I'm out thousands upon THOUSANDS of dollars. Better Business Bureau complaint pending.