My husband book this hotel for the memorial weekend. We were in town for a baby shower. This is by far the worse experience I had with any hotel we've stayed at. We booked a room with two queen size beds as my parents stayed with us. Why the one star. Or maybe no star at all. 1. The beds weren't even queen size. They were small and felt low. 2. Free breakfast was not even worth it. I wouldn't even consider it breakfast if it's just bread and bland cereal. 3. They charged my husband an extra fee after seeing that my nephew who came to hang out with us. It wasn't a small fee either. $93 to be exact. 4. Our beds weren't made for us when we leave for the day. We had to ask them and they were rude about it. We stayed for 4 days. Finally made our bed on day 3. What kind of room service is that. 5. Small space in the bathroom area. Can't hardly around. 6. Customer service wasn't friendly at all. 7. Don't book here. read more

Do not stay here if you are booking through hotels.com, as they do not treat those bookings as the same as "regular" customers! My boyfriend and I had a string of terrible situations with the manager here. We stay in hotels a LOT- as in we would stay here 3-4 days a week nearly every week! We never threw parties, never smoked in the rooms or did drugs and we still had issues. 1. They accused us of smoking in the rooms after staying there smoke free for weeks, saying they were going to charge us until we went back and talked to management. 2. They would tell us we could have a "late check out" (courtesy, extra 30 mins) and then at exactly 30 minutes be waiting outside of our door with their arms crossed and tapping there feet. 3. We paid $20 extra for an hour late check out, to which the manager threw a fit because we paid with cash instead of card (sorry there went your lunch money!?) 4. They would tell us late check out was no problem and then one day called us down and said "UNLESS YOU BOOK WITH US NOT HOTELS.COM YOU WILL NO LONGER ALLOWED LATE CHECK OUTS... he processed to say he didn't care if we stayed there or not because "hotels.com pays them for the rooms whether someone stays there or not." The next time we booked a room the manager called us to say we are on the banned list and no longer allowed to stay there. Kinda crappy when you give a business hundreds in business A WEEK, without breaking any policy, only to get insulted, harassed and banned. What was the reason? Oh they didn't give us one because they weren't "obligated." Don't stay here! read more

Stayed here again and I have to say I had a great time! The service was timely and professional. The room was accommodating, clean and extremely comfortable. The pool was absolutely gorgeous. I highly recommend this hotel and would gladly stay here again in the future. read more

Arrived late in the evening (too late to find a different motel), and was told by a fantastically sincere desk clerk of extra $25/night fee for pets. That fee isn't posted on their website with other fees. I complained to Front Desk, they said it's posted right here (behind the desk). I would not have selected this motel if I knew a pet cost $25/night. I complained to Choice Hotels, they replied I should contact the hotel in Iowa (???). Super customer service!!! (NOT). Rechecked hotel website, now they do not allow pets. Definitely not staying here again, as my small pet often travels with me. Other reasons for the low rating: My daughter was propositioned by loiterer in lobby when we arrived while Front Desk looked the other way. Bed sheets had dirty footprints on them, had to get clean sheets before getting in. Heater rattled whenever it was on: on the one positive note, the heater was "fixed" so it didn't rattle as much. This establishment, and it's operation and maintenance, gives me reason to not stay at Choice Hotels again, I'm not interested in saving points to stay at a place like this - chalk it up to a learning experience. read more

Disgusting Dump. I would give it 1/2 a star if I could. Don't believe any review over 1 star. Stained carpets everywhere! There is less clean spots than stained! The walls are painted with two or three different colors slapped together. Mildew, Rust and water damage found in the restrooms. I am a Choice Loyalty rewards member and used my well earned points for a free night and this is how they treat their loyal customers? Guess how they'll treat you if you are not a member!!! I should get those points back and then some for the inconvenience and filth they provided me and my family for the night!! The 1/2 star is given just because the A/C worked well. read more

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Don't do it. Complete rip off! I booked this hotel with confidence, knowing it was a Choice hotel. I've stayed at a couple Comfort Inn's before and never experienced such filth. This place is a mess. From the dirty walls and ceilings behind their front desk to the hallways leading to your rooms. Then there's the room... I was disgusted. I cannot believe the price they're charging for this hole. The paint on the walls was touched up and didn't match. The bed skirt was stained. The walls were stained. There was no way I was going to sit on any of the chairs. Those were stained. This place is a run down pit. You'd think they were charging by the hour by the looks of things. Never again! Choice hotels is no longer a "choice" for me. I cannot even get any compensation for this disgrace of a room I couldn't wait to run away from. read more

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We stayed there for 4 nights to attend my son's wedding. Our average price per night was $137.75, which was overpriced in my view. The "continental" breakfast was lacking. There was only cereal and toast to choose from. Coffee, orange juice and water was the only drinks. Our free wi-fi cut out half-way through our stay and when I tried using the room phone to call the desk, there was no dial tone to call out, nor any directions to obtain one. There was a microwave and refrigerator, but they were stuck away in the dresser, and we couldn't get the fridge to cool our cans of soda, even with moving the dial (which fell off in my hand once. If I had this to do again, I definitely would find another place. read more

Another choice hotel that has me waking up to bed bug bites. They don't have much variety in the breakfast choices either...

They have clean wide hallway, 3 floors with icemaker and soda machine all floors. For breakfast, no more pastries at 6:10am, tv without sound, bread white and wheat, two kinds of cereal, coffee, tea, and orange juice. Receptionist came and refilled the pastries only 5 pices. Our room are good, spacious, AC good, coffee maker, microwave, refrigerator and television. Definitely will stay there again read more

In Feb 2019 booked a two day stay at Roadway Inn in Watsonville ca so I could attend Capitola Car show. 20 days before the event I needed to cancel due to my daughters high school graduation. But the 800 number said I needed to talk to the manager of this hotel. I called the manager and he said I got a "special rate" that was non cancelable! But I do not recall being told this when I booked it months ago! Also I went online just now and got a better (lower) price! This is crap! I attend this show with my hotrod each year and had stayed here every time. Never again. read more

Not a nice hotel, out dated, and over priced for what you get. For a $175 room, it should have nicer amenities. Small bathroom sink and counter area, you're face to face with the wall and bathroom door when sitting in the toilet, and there were exposed wood screws holding the shower walls up. Staff was rude on the phone when we asked for an early check in. Their "free breakfast" was white bread toast and cereal, no coffee. What hotel doesn't have coffee?!?!? read more

Booked a room for a 2 night stay - the room was decent, but the service was very poor. When we first entered the room, it smelled like body odor and bleach. Probably wouldn't stay here again unless I had to. read more

Went for a return visit and our experiences were much different than the last visit. The room was cleaned all the days we were there, the staff was friendly, and it all went very well. For anyone else staying here that aren't in love with the high carb continental breakfast options, there is an amazing breakfast/lunch place less than a mile on the same street. Check out the Beach Street Cafe and you won't be disappointed! read more

Would totally stay here again, first off we had a reservation for 3 rooms all with 2 queens in each, and apparently when i was booking them and placing them on hold i accidentally requested smoking rooms. The gentleman who checked us is was really helpful and changed our rooms without charging us more. Then that first morning when we all went to breakfast the nice lady was very helpful and even went out of her way to help my grandson and granddaughter with their breakfasts, she gave grandson a couple pillows to sit on as he was chinning the table. Our rooms were clean, though i felt our beds were not queens but fulls , but being that we made mistake i was not going to complain. Our bathroom was small but clean. The pool was opened on tuesday and kids sawm most of the afternoon. Front desk was also helpful about eating places that were non touristy. The hotel itself was near the freeway and is about 30-45 minutes to Santa Cruz Boardwalk, and like 15 to a beach, and less than an hour to Monterey. All via the beautiful highway 1. I'm already making reservations to go back in june or july. read more

Just stayed at the RI this past weekend. The rooms were fine and it was quiet, but the continental breakfast was pretty bad. They only served cheap bread (wheat or white), some cereal, packaged danish, orange juice, coffee, and water. It would have been nice to have fresh fruit. The soda machine on the second floor was broken. read more

I have stayed at this hotel on several occasions over the last couple months. The manager here Mamta is amazing she has the best customer service she keeps a beautiful clean Hotel. It is obvious that she takes pride in her job as does her housekeeping stuff proof through their work. Yesterday when I checked in I had an issue. I had an emergency on my way to Watsonville and had to max out my only credit card that I had with me and I did not have enough cash to cover my entire stay. Rather than cause me more problems Mamta chose to separate my reservation into two so that I had the cash to cover it and time to go get more cash to take care of the rest of my stay. By the time I got back with cash to cover the rest of my state it was 1 a.m. Destiny the person on duty at the desk was beyond helpful she took care of the rest of my bill and she rekeyed my keys given the late hour she could have had a much different attitude but instead she was pleasant and professional. I highly recommend this hotel if you're going to stay in Watsonville because of the professionalism of the management and the cleanliness of the rooms.. read more

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We were happy to get the room. Wanted Monterey but too pricy. Just ok. Nice secure building with Elevator. Right on freeway and centrally located to NOTHING, actually. read more

I wouldn't even give this place one star. They are a rip-off. Stay far away from this place. I booked a room here over 6 weeks in advance from my date of arrival. I am in a band and the show was cancelled. I called them with over 5 weeks of advanced notice and they told me that I did not book my room through them, but with a company called booking.com. I know for a fact I booked my room with this place because my credit card charge does not say booking.com, it says Rodeway Inn, Watsonville. So, I called this booking.com and they have absolutely no record of me booking any reservation with them. I them called the Rodeway Inn again and the lady told me that because I got the best rate, I could not get a refund, but insisted I did not book through the Rodeway Inn, but booked it through this booking.com. I insisted on talking to a manager and she kept telling me he wasn't there. I called back, left all of my information with a different gentleman there and still, the manager has not called me back. I had asked if she could give me a one year "use it or lose it" credit on the room and she refused. The customer service at this place is subpar. I could understand if it one week or even two weeks before the show, but we are talking 5 weeks in advance to cancel the room. They would have had plenty of time to rebook the room to someone else. Now they have my money, I will not be staying in Watsonville and they will most likely rebook the room anyways. read more

This is a cute little place. A little older but clean. The woman at the front desk is lovely and very kind. The breakfast they offer is very basic, i was expecting more but over all i would stay again for sure. Really cozy. And i like that this place offers smoking rooms, not alot of places do that anymore. Thank you for a great stay. read more

We were supposed to stay here from July 3rd until the 5th. Unfortunately for us our stay was horrible! We had 3 rooms and each of them had something wrong with them. The first room had crumbs in both beds AND stains on the sheets. The second room only had 1 pillow for a king size bed, no towels, toilet paper, nor soap or anything, and also the air condition/ heater was SUPER loud like it was going to explode! The third and last room which had to be the most disgusting had blood or some other matter on one corner of the sheet, strands of hair on the towels, dirty towels hanging in the shower AND the microwave was completely disgusting! I had to clean the microwave just to heat my kids up something to eat. The manager was very rude and inconsiderate. He gave us 2 choices and 2 choices only. 1. Let them clean the room correctly or 2. Check out early and he would only refund us for 2 of the rooms. We will NEVER stay there again NOR EVER refer it to anyone else! We checked out and had to go home early and not even attend the festivities that we came all that way for. We wasted so much money due to the fact we had nowhere to stay after this horrible experience. We could not afford to pay $200 per night at other hotels in the area. Prices were really high due to the holiday weekend which is why we booked 3-4 months in advance. read more

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We were a little apprehensive at first, but this turned out to be a great stay. Staff was extremely nice and helpful, they kept locked up at night, parking lot well lit and safe. Great cable, clean room, nice bed and simple continental breakfast. Gas station/corner store nearby with a Subway and mexican restaurant inside. Would recommend to anyone on a budget. read more

We came to stay the Night here and they said it would be $115 the next day we are checking out the bill came to $200 we asked why and she took a while to make up an excuse. The rooms are not even worth that money. And the soap and shampoo they give you is not even enough for my bangs. Once we were in our room you can feel all the germs in the air. If i can give this thing 0 stars I would give it -0! I Don't recommend this place they are bunch of liars when you come in they act all sweet but when you have to leave they are different. And im forgot to say there is no signal there at all. Like seriously we couldn't even use our own phones? read more

Back at the Rodeway Inn with my family and once again, very pleased! Customer service: 5/5 Cleanliness: 5/5 Comfortability: 5/5 Continental breakfast: 5/5 Everything about this hotel is 10/10. The location could do better but staying at this nice of a hotel is worth the drive to do things. The closest beach is only like 15 minutes away and resteraunts like 5 minutes. Everytime I stay in Watsonville I will stay at the Rodeway. Also! If you have AAA insurance, use it! Our room was $107.99 and with AAA it was $58.99! read more

If I could give a lower rating and have the review show up I would do that. Do not stay here unless you want to give your money to folks that care nothing about hospitality. We came to check in and waited 20 min for service in line. The agent at the front desks only acknowledged the rest of us in line by saying she had computer trouble but never once apologized about the wait. Flash forward 20min and I mention aren't you going to apologize about the wait and she said she had. WRONG ANSWER! Even if she had ( which she had not) that is the time you say it again, especially if you are thinking about the fact that someone has been waiting to check in. I also notice that there are signs everywhere here about what you can't do and that they have the right to refuse service to anyone. I also had to ask her to tell me each room that she had booked for me. The reservation was also incorrect and I showed her my confirmation with photos and she said "we have nothing to do with the website". My 3 room reservation is already past the cancellation period. Because I am complaining she asks me if I would like to stay somewhere else. Never once is she trying to cop to the fact that I should be upset. When I mention that the cancellation deadline has past she says "it's only $40". Who does this? Who hires people to do this? I tried to call choice hotels to make a complaint and was sent to a number that closes after 5pm central. DO NOT SUPPORT THIS FACILITY. read more

Rodeway Inn - Looks nice on the outside but do not go here. Horrible customer service. - Hotels Near Me - Watsonville, California

Do not come here! I came to stay for personal reasons and got greeted with nothing but rude staff and horrible rooms. I get here and the guy checking me in has a attitude and says he's the manager. First no no. Second I get into the room and the television isn't working. So I call and get told it will be down a few hours...don't u think that's something you tell your guests upon check in? Guess not. So a few hours turn into the whole two days I stayed. Not only did I not get the option to change rooms I was told it wasn't a inconvenience. When one of the staff came in to "try" to fix it he also got rude and even slammed my door on the way out. I wouldn't stay here if it was the last hotel on earth. Rude, not suitable to be called a rodeway inn or be on Priceline. I feel ripped off and mistreated as a costumer. read more

Horrible horrible horrible horrible services if I can give this place a negative review I would...didn't even walk in and had already got rejected...never come to this place thank you every much and try motel 6.... read more

We made this reservation largely because of our positive experience earlier this month at a different Rodeway Inn in Ashland, Oregon. My companion and I checked in the late afternoon of June 24. We went out and returned to our room (313) around 11:00 pm. When we turned on the microwave oven, we heard a sizzling sound and saw electrical sparks shooting out from an unused electrical outlet on an adjacent wall! We turned off the microwave oven and the sparks stopped. We called the front desk and advised them of the problem. We were advised someone would come to the room. A short time later, a manager and his helper arrived and we told them what happened. I demonstrated the the problem to them by turning on the microwave. The outlet sparked again, this time so intensely we saw the sparking and flaming actually shining through the plastic outlet plate! The manager said "I should not have been woken up for this!" I was stunned by his response and disagreed with him. He replied, " Don't use the microwave. We will fix it in the morning." We told him we didn't feel safe sleeping in a room with a serious electrical short-circuit. He offered to check us out of the motel. I asked if he could assign us to a different room and he accommodated my request. He sent me down to the first floor to pick up room keys to a different room on the third floor. Then we packed our things and we moved them to the new room (334) opposite end of the building. We were very disappointed in this manager's handling of the problem. He complained about being awakened ( around 11:00 pm) and he was upset with his front desk staff for waking him. We told him that person was simply trying to help us. His offer to fix the problem the next morning was inappropriate and risked our safety. Not accepting his offer to check us out, I requested a different room and he arranged it. He was not cordial, he was completely unconcerned with the inconvenience this caused us and he didn't even offer an apology. I emailed Choice Hotels and their Specialist in Reputation Management quickly emailed an apology along with their intention to send my comments to the hotel management. The hotel subsequently sent me this response: "Thank you for bringing the incident regarding your room not being at par to your expectations. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience." Sincerely, Prem Malkani MANAGER RODEWAY INN WATSONVILLE CA" read more

Great hotel , me and my daughter enjoyed the pool . The staff was friendly ,helpful and HELPED me with my bags. My daughter loved the continental breakfast "cereal". We will forsure be coming back. I will be recommend this hotel to all my friends and family. read more

My husband, I and his small service dog stayed here for 2 nights. They do not charge you for a service dog but is pet friendly and charges $25 per night if not a service dog. Very clean, quite and the staff were very polite. The prices are very good and is easily able to access freeways for going to Salinas, Moss Landing, Monterey or Santa Cruz. P.S. Just call the hotel directly to book, they give you the best price out there anyway. Also, they only have so many rooms to accompany pets, so you need to call them direct to book. read more

I made a reservation via the choicehotels.com website. Upon arrival at the hotel I was informed that choicehotels.com is a third party vendor and NOT the same company therefore they could not change my checkout date. A few days after my departure I contact choicehotels.com and explained the situation. The customer service rep arranged for a reimbursement based on my early departure. 6 weeks later I called follow up and the rep informed me that there is no record this. The reimbursement apparently is at the discretion of the manager and Rodeway Inn and he didn't feel like authorizing it. Property and room were as expected, but very disappointed in the customer service! read more

The service was really good, the receptionist help my nephew like if he was related to her and help when we were having breakfast

This was by far the worst hotel ive ever been too. My list of complaints go on and on. It was however clean and nice. The management and staff were horrible. I felt stereo typed, i was lied too, i was talked down on, words cant explain how i felt leaving this experience. I was going through a rough personal experience and went to the hotel for a week, The lady that works night staff is clearly on drugs. I mean if were going to stereo type! She gave me false information and the turned it around and made me look like i made it up and lied to the next shift regarding a late check out. Which they charge $20 an hour late fee capping out at 1 pm. You are not allowed to have visitors in your room. If anyone comes they have to wait in the hallway. this included my 8 year old daughter. You have to pay a fee for the day if you want company. There continental breakfast included cheerios, cornflakes, wheat bread, white bread and these are the .99 cent loafs. two days out of the week they had about a dozen prepacked danishes but better be the early bird to get those. Over all i was so displeased with this experience! read more

I am writing a rare Yahoo review because the managers went out of their way to help us securely store our kayaks. The room was comfortable and clean and the Inn is conveniently located by Hwy 1. They deserve 5 stars for going above and beyond with their service. John P. read more

Went in to try and do an early check in and the front desk lady who was dressed so sloppy and looked like her hair was wet was so rude! She said no early check in's and pointed to a sign on the counter, I have never encountered such a rude individual at a hotel/motel!!! Thank goodness we ended up not staying there! read more

This hotel completely takes advantage of the location by charging outrageous prices for unbelievably substandard hotel accommodations. The carpet floors are so filthy I didn't let my kids walk on them without their socks the bed felt like a piece of plywood and the pillows were half filled so poorly I had to fold them up twice just to Use them. Just keep driving and find another place if you're thinking about staying here read more

this hotel sucks!! do not stay here!! they don't allow guests to check in early (check in is 3pm) and if they do they will charge you an extra $30, yet if you check out early they won't refund you money. they also lie big time saying they have no rooms ready, which is not possible when their parking lot is practically empty!!! if it's like this now and you haven't checked in yet imagine what it's like once you do check in and once you're in the room. read more

Terrible place. Should have read the reviews first. Since most everything is covered by other reviewer, I'll just cover their free breakfast or total lack there of. Two choices of cereal, (both bad) bread, one pouch of oatmeal, one sweet roll, juice, and milk I think. When the clerk ask how it was at check out I mentioned the lack of breakfast, she just.said sorry. DON'T STAY HERE. Oh, did I mention the paper thin walls. read more

I had booked this hotel on a website it was close to my family and most importantly it had a pool, in fact the only reason i chose this place is because it had a pool and i was traveling with 2 young kids. We got to town really late (around 11pm) and i asked the night staff about the pool before checking in the assured me it would be open between 9am and 10am. (one front desk man said 9 the other said 10) we woke up and missed breakfast because we chose to sleep in but we made our way down stairs where i asked about the pool again i was then told it hasn't been working for a few months (only issue was the heat was not working, i even asked if we could go in with out the heat and was told no). I politely asked the manager at the front desk to remind his night staff because i would have gone somewhere else had they told me correct info, he told me they were well informed and was really rude to me, i asked about canceling the night we hadnt used yet so we could take the kids to a hotel with a pool like we wanted to originally. He said it was out of his hands and i couldnt cancel because i went through the web site and that was website policy (even though i gave no money to the site) in a last attempt effort to please my kids i called the website where i had am amazing rep try to defend me and get me the treatment i deserved but the manager wouldnt budge and i had to stay the night because even if we did leave he was going to charge us the full price of the room because it was a late cancelation. I asked again please make sure your night staff knows what is going on aroubd here he didnt look at me or acknowledge me at all till i said hello im still talking to you he then yelled at me i already told you everyone knew its not my fault u got wrong information (as the owner/manager of the place it is ur fault). On the way up to my room i asked 4 staff members on duty about the pool and none of them knew it was out of order. I would never stay here again the staff doesnt care about the customers and the owner manager is the rudest person i have ever had to deal with. Im calling the franchise to make a complaint as well read more

The service at this hotel was terrible. We arrived early and were told that our room wasn't going to be ready until check in time, 3pm. So, we waited and at 3pm were told our room still wasn't ready. I told them it was unacceptable! They stated the only pet-friendly rooms they had were smoking rooms. I had booked a pet-friendly non-smoking! They ended up putting us in a non pet-friendly room so we didn't have to wait anymore after nearly 40 minutes after check in time. We got up to our room and there weren't enough towels for all four of us - my husband and I had come with our two children. They had provided the crib we requested, but didn't even set it up! We decided to just deal with the room. When we woke up the next day and went down for breakfast it was a dismal display of stale cereal and bread, no fruit, and packages of instant oatmeal. The milk jugs were dirty with something that made the milk brown upon pouring. The website stated, "Our breakfast is no ordinary breakfast, it includes a tasty selection of pastries, cereal, fresh fruit, yogurt, hot waffles, and much more." That was not the case. I brought my concerns to Prem and Dev at the front desk. Dev told me that I hadn't booked a pet-friendly room in the first place - a detail he didn't bring up when he checked me in the day before. I assured him I did. Then, he gave me their pamphlet showing they only offered a continental breakfast. I showed him the website and he still argued with me. He ended up telling me, "OK ma'am, you're all set." "How am I all set?!" Dev said, "Well, what do you want me to do?" I asked what he could do. He said that all he could do "at (his) level" was a credit for our crib few and an additional $10. He gave us $20...that's it for all of that. Will never stay here again! read more

Booked this hotel last minute because we needed a place to stay after being at the KOA camp ground all day. My husband, our 3 year old & I get to the front desk & the woman working didn't even look up from her computer screen as we approached the counter. ignored us until she was done typing, looked up & every rudely asked if she could help us. When my husband said we were there to check in she continued typing on her computer & acted like we were putting a damper in her day for even being there. She asked for ID & a credit card. Told my husband that he booked a smoking room & it was only supposed to be for 1 adult. My husband told her that doesn't make any sense, he absolutely didn't & wouldn't book a smoking room whilst traveling with our 3 year old & it was the 3 of us so he wouldn't book a room for only 1 adult. She told him there was nothing she could do about it since we booked through their website & that she could offer us a room with a smaller bed for more money! My husband was absolutely furious. We didn't end up checking in or staying at this hotel but before we left, I took my 3 year old to use the restroom in the lobby & there was BLOOD ON THE INSIDE OF THE DOOR! I am actually glad we didn't stay there because lord only knows what the actual room looked like if the lobby restroom was so disgusting! Beyond all of that, we've called customer service everyday to try to resolve the horrible experience we had there & get a refund from the hotel because she charged us for the room as soon as we walked out the door. Their entire customer service department is a joke, rude & unhelpful. We will NEVER stay at any choice hotel ever again. The absolute worst experience we've ever had & we've stayed at a lot of different hotels. read more