I had the pleasure of working with Sean at the Newport Beach location! He was amazing! Very responsive - and patient with me asking for constant updates! (haha) He is very thorough and definitely cares about his customers and their happiness. My car looks amazing! Thank you Sean!! read more

I had a great experience working with Sterling. The quote they provided was accurate, and the timeline for the project was spot on. Everything went as promised, and I really appreciated their professionalism. Highly recommend! read more

Sterling took 2 months to repair my car, and then failed to communicate with my insurance company, causing me to lose my rental coverage. On top of that, I selected them even though they weren't in my coverage area, and I was thanked by being required to provide them a cashiers check. How nice. Literally go anywhere else. read more

I just wanted to give proper recognition to Taylor and most definitely, Javier for making my experience such a seamless one. My car was vandalized and Sterling Collision Center, with the help of these two individuals, returned my car to mint condition! The craftsmanship is superb but the service is unlike any other I've experienced. You have forever earned my business! Javier, if you're reading this or your bosses, you are my hero and deserve all my gratitude for taking care of my car and being such an awesome communicator! He is the epitome of what great customer service should be. I can't thank you well enough! Your very satisfied customer, Gino read more

Sterling Collision Center - Car vandalized - Body Shops Near Me - Newport Beach, California

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Stay clear! Painted my 97 Porsche. Got it back. Forgot to paint one section!!! Really!! And Radio dead! Newport Auto said someone jumped it, shorted the fuse. $180!! Ray denied! Lie! Then the heating element, then the alternator. $3000 total in repairs caused by theior negigence. Specialist in Torrance agreed. It had been jumped! The 2 things that shorted are kniwn to blow when overcharged! Lawyer letters followed! Never got reimbursed ! Ray the sheister!! Stay away if you have a nice car. I got screwed and he messed up my car!!! read more

Sean Trimborn was awesome. Best BMW collision repair in Newport & greater OC! Quality | Value | Speed read more

My friends son ran into the back of my X3 with an electric dirt bike, I know, pretty cool. Sean Trimborn was super responsive and was able to remedy the jist of the problem in a matter of minutes for free... Basically the bumper looks fine and should hold. It was fast and nice not to be pressured into spending money on this issue. read more

It is never fun to need any type of body work for your car! After meeting w/Brian, he reviewed work that was needed to get my car how it looked pre-accident. Once the work was done, I was delighted to pick up my car & review the excellent job Sterling Collision Center completed. They even fixed my driver side mirror, not related to the original work needed. Brian was great, he contacted me at each step of the repair work! My car was finished when it was promised. I would highly recommend Sterling Collision Center to anyone needing any type of body work done on their car. The staff was very helpful, and the work done exceeded my expectations! read more

Sean helped me from A-Z with my recent BMW X5 car repair. From an estimated quote, working with insurance, managing repair time, rental car coverage, etc. he made the process as seamless as possible. Thank you! read more

Sterling Collision did an outstanding job with my car following a hit and run incident. Sean was my point of contact and demonstrated utmost professionalism and kindness throughout the process. I strongly recommend using Sterling Collision Center in Newport! read more

Sean in Sterling Collision is the go to guy for all repairs needed for your BMW! He is so helpful, competent, and makes himself available at all hours. He fixed my rear view mirror in a matter of minutes! Thanks a ton, Sean!!! read more

Amazing service from start to finish. Sean made the whole process simple, convenient and the safety protocols for COVID were spot on. Communication was great and car delivered on time! read more

I recently took my BMW M4 to fix my carbon roof, I had to deal with insurance which is usually a headache, but Sean Trimborn helped me through everything. He's a kind and extremely knowledgeable person. It's nice to have been helped from someone who is genuine and extremely knowledgeable. I honestly cant thank Sean enough. Sterling collision is extremely professional and provide excellent service. The best of the best! read more

Sean was absolutely my saving grace. I was rear ended and needed my vehicle repaired, and quite honestly, didn't have the time to call Enterprise, schedule a car rental, coordinate a drop off, etc. Sean and I exchanged emails and I thanked him for his time and estimated repair schedule, but told him I was going to hold off until I had more time. Sean emailed back almost immediately, and said he had coordinated the rental and repairs, and all I would need to do is drop my car off whenever it was convenient to me! I literally drove up, he met me at the front with paperwork in hand and prepared, and I literally walked 50 feet to the attached enterprise branch into my rental car. The air conditioning was already on! Additionally, Sean kept me informed eland updated almost daily, and resolved issues with my insurance company as well as other issues I had with Enterprise, almost immediately, which I appreciated very much. When the repairs were complete, he had my car ready to go. I mean pulled up in front, air on, clean and perfect. I didn't have to wait at all and he accommodated my work schedule, which meant he stayed late (I baked him cookies because that was not necessary and very, very kind!). Even after the repairs were completed, I still had issues with my insurance company and rental. Sean offered to intervene and conferenced in with both parties to clarify and speak to each agent. I really can't thank Sean enough for all of his help throughout this 2 week process, during a pandemic, which made the issues even more complicated. I greatly appreciate his professionalism, punctuality, and quick resolve to any issues. Above all, the amount of patience and willingness to explain each part of the repair process was so kind. Thank you, thank you! read more

I dealt with Sean in the collision center. He was efficient, professional and very helpful. He worked with me through the whole process and I am grateful for his support. read more

My car front end was in a 3 mile an hour collision. My dealership recommended Sterling Collision next door. Sean coordinated with my insurance agency, had an onsite inspection waiting the next morning, and the rental around the corner. Robert kept things on schedule, and myself informed throughout the repair. When I picked up my car, it looked great as hoped for. Sterling Collision was honest, quick, and dependable. Thank you Sean and Robert. read more

STERLING IS THE BEST!!! Wow Taylor has been helping me for years and she always makes the experience of getting in an accident much more bearable. She's seriously the best and goes out of my way to help me. They always do such a beautiful job on my BMW and I wouldn't trust anyone else. Taylor seriously is amazing. I can't say enough good things about her. She keeps me posted on everything and cares about my car as if it was her own. read more

Paula is the BEST! She took great care of my car and me with fantastic customer service!

Vanessa is amazing! My 2016 Corvette ZO6 had minor bumper damage. It was the first damage of any kind since I purchased it new. It happens to be a difficult color to match and I was looking for a perfect repair. After interviewing several body shops, I chose Sterling Collision Center to repair it. From my first encounter with Vanessa during our initial meeting until I picked up my car after the repair was complete, I was impressed with her professionalism and her confidence that Sterling would fix my car so the repair would be undetectable. She gave me a tour and explained the entire process to me and seemed to care about my vehicle as much as I did. Vanessa remained in touch during the entire repair process. She was very respondent to email and took the time to keep me in the loop during the repair. She sent many photos through out the process and assured me that my car would meet my expectations. When I picked up my car, I had to agree that Sterling exceed my expectations. I could go on and on but bottom line is; Moving forward Sterling is where all of my vehicles will be repaired if damaged and Vanessa will be the person I will work with there. The work they perform and the service she delivers is second to none! read more

I just wanted to commend Sterling Collision and specifically Sean Trimborn in the Newport Beach office for their great work and his helpful assistance and communication. I have a low mileage 2006 Porsche that I've owned since new and never had any damage until it was recently hit while parked on the street. Thankfully a note was left and it was covered. I originally spoke with Sterling's owner Ray on a Saturday, outside of normal business hours. He was very professional and directed me to contact Sean Trimborn in the Newport Beach office. Sean was very helpful and kept me updated during the entire repair process. I highly recommend Sterling and Sean. read more

I was in an accident a couple of weeks ago and took my car to sterling!!! Paula was my contact person and she made me feel like a queen. My car was done in good time and it looks brand new . Love this place !!!! And its my second time here too!!! ALL the girls at the front desk are sweethearts!!! Highly recommended!!! Ask for Paula!! read more

Worst body shop you've ever heard of. Don't ever go to this place, the guy that is in charge is "ray" and he's kind of crazy. I called to get a ball park figure on a paint job and he went ballistic. Horrible customer service and a great lack of respect for customers. read more

I recently was involved In an accident , super bummed of course being I had only had my new bmw a month when this happened. I was referred to use sterling collision and I am so glad I did! I was treated with the highest level of respect from the time I walked in and was greeted by Taylor M. She was so professional and kind really made the whole experience of being hit about as great as could be considering the circumstances! She kept in constant contact keeping me informed to what was being done and timing to be completed which they complied a day ahead of schedule! Pick up was super easy and the car was detailed and like new! I was so impressed and thankful I met her and had the pleasure of having her assistance throughout the process ! Taylor is a key asset and reason I'm taking the time to share how great she made this process seamless and painless ! Thanks to sterling collision and Taylor ! All a class act and I will definitely recommend all my bmw friends to come here from there collision needs read more

Time is of the essence. These guys made it happen! I needed to get my vehicle in and out in a timely fashion, and the whole staff made sure that goal was met. They were all so nice and so professional. I would strongly recommend this facility to all that need some body work to their vehicle. Christine, Charlie, and Ruben were the best. Ray you are the man! Thank you for everything. Brad :) read more

I want to thank Taylor Mazurkewycz who works at 2912 W. Pacific Coast Hwy. (Satellite Location) Thank you so much for going above and beyond on your customer service. I sincerely appreciate your efforts and assistance. She is providing exceptional customer service even during her lunch break. I stopped by there regarding a fax for my car rental reimbursement, she immediately stopped eating her food and greet me with her beautiful smile. She tried to help me right away. I felt bad for cutting her lunch break, but I was in LA for couple days and I have to take care it right away because I was going to Vegas for the weekend. I asked her to do something for and she did her best to take care of me even in her lunch break. After that she followed up on me and told me what she did for me also. Taylor Mazurkewycz has great customer service and she has a big and beautiful smile all the time. Thank you so much again, Taylor. Best regards, Erik read more

Replaced my bumper and fixed a few door dings. The paint job was perfect! They contacted me daily regarding the status of my car and delivered it on time, as promised. The bonus - they fully detailed the car and it is new again! Thank you Sterling. read more