Avoid at all costs, will rip yo off, selling over priced goods and refusing to allow returns, terrible plac

I had some jewelry to sell, some jewelry to fix, and a couple of things to buy. I shopped around and went to many highly-recommended local jewelers. Not only did Jeff at Rogers give me the best price for the jewelry I wanted to sell, but he exhibited incredibly high integrity in his processes and procedures. I was so impressed! He was above and beyond the other jewelers I went to by miles! He also took a lot of time with me even though I walked out without selling or buying anything, because I was still doing my research. So he spent almost an hour with me and got nothing out of it and was very kind about it. And when I returned a couple of days later, he was welcoming, just as helpful, and went above and beyond for me. Like I said, I did the legwork and compared him to other jewelers, and he is now my go-to jeweler. I told my husband to stop using any other jewelers and just go to Jeff at Rogers, and I would say that to anyone else. He was so honest about things he did not need to be honest about. For example, I asked him to look at the prongs on the rings that I wear every day, and he noticed that two stones in one ring are broken. But you could only tell under the microscope. But under the microscope, WOW! They are broken!!! He had, at that point, just purchased some jewelry from me, so he knew I had some money and could have very, very easily convinced me to replace those stones. Instead, he suggested I wait until one of the stones falls out and then replace both of them. There was no need to make that suggestion when he could have made money on the spot. But he did the right thing, because you cannot tell that they're broken unless you're looking under a microscope. So I was very impressed with him as a human, as a merchant, and as a quality jeweler. I would say take advantage of all the legwork I did (and we're talking about four days and many many hours of shoppinug around) and save yourself the time and just go to Jeff. read more

I was very nervous to leave my engagement ring, 3.4 carat tanzanite, with anyone because I knew there is always a chance the stone could be destroyed. I finally decided to leave it for their jeweler to recut and polish. When I picked it up , I couldn't have been happier. He had done a beautiful job. I was so grateful and happy. Janet B. read more

Snotty, arrogant employees who make you feel like they are doing you a favor. Their attitude stinks. I went there for a watch battery, paid full bore, and got a good dose of crap. I paid $10 which is $5 too much. They have been in Quincy for 50 years and I guess hosing people for that time. There are other choices for jewelers in Quincy Square and next time I will try one of them. Rogers Jewelry, have a nice day! read more

I got engaged this weekend. I love my ring more than words can say. L bought my ring online and it's a little big. Obviously I can't bring it to where he bought it so I went across the street from where I work to Roger's. I had sold some gold there in the past and had heard good things. I walked in the store and Roger was helping a customer. Two other women who I assumed were customers were hanging out in front of the cases. I stood and waited to be waited on. One of the women who I thought was a customer said "hi". I said hi back and then realized she worked there (no name tag, anything to imply this). She said nothing else so I said I was there to get my ring sized. She sighed (fairly loudly) and walked behind the counter. Again just stared at me. I assumed she needed the ring so I took it off and put it on the counter. She put it on a sizer and again, sighed! The whole time she was shaking her head back and forth. I was very confused and very uncomfortable. I couldn't tell why she was so disgusted that I wanted to have my ring sized. Finally she lets out a big sigh and says "you're sure you don't want to get this sized where you bought it"? I explained to her that it was bought online so that wasn't possible. She yet again sighed and handed me a a band to try on saying it was a 6 1/2. I tried it and felt it was a little tight. I told her I would like to try a 7. She actually said "your making a mistake. the band is thin and you will lose it". I explained to her that my fingers tend to swell but she again sighed and shook her head. She then took out a envelope to write on and said "that will be $63 dollars". My head was spinning from this awful experience and I said "I'm not sure if that's a good price as this is the first place I've been" she then said "I really couldn't tell you". I said "thanks I'm going to check around". She walked away and I walked out angry and disappointed. Not sure if it was because I didn't buy the ring there, I was only spending $63.00 or that it was close to lunch time but that woman was horrible. I've never been to a local place that has lacked completely in customer service. Maybe at Kay's or Zales' or a chain, but never a local place like that that depends on local patrons. It's really disappointing. I sincerely hope that Roger sees this review and corrects the problem with Customer Service. I would so much rather give my business to a local shop then some place at the mall but looks like that might be where I'm heading. read more

We came to Jeff with a very unique engagement ring design idea and within a matter of a few weeks he made my vision come to life! It was a cluster gemstone ring with a rose gold band. He talked to us about the different colored gems, and how the refraction of light would be amplified. He was very knowledgeable and provided a fair price for the amount of work done. Would definitely recommend to anyone in the Greater Boston area or south shore! read more

Purchased an expensive ring ($500+) from their website almost a month ago. Never received the ring, still have not received a refund, and am having difficulty getting any assistance resolving the problem. Online buyers beware! Addendum (1/20/12) - After pursuing a dispute resolution through PayPal, I was able to receive my refund in full. I am still very disappointed in this experience and with the lack of communication on the part of Rogers Jewelry. read more

I've found my forever jeweler. We had a wedding band emergency (bought a band from a well-known big box store and it was impossible to use with my antique estate diamond engagement ring) and, 6 days before the ceremony, Jeff found a perfect band, had it delivered, had someone put 14 diamonds in the band, and I picked it up in stunning condition. He was thorough with diamond types, ring options, and pricing. He was kind, passionate about his work, and willing to make the seemingly impossible a reality. My wedding was a complete dream come true and I want to thank Rogers Jewelry in Quincy for being a part of it! It's the small, special things that make it such a fantastic memory for myself and my new husband. read more

I have purchased several pieces from Rogers over the years and always found them to be helpful and friendly. The selection is excellent and the prices cannot be beat!!! read more

A friendly, family-run jewelry store with a sweet layaway plan. (One of the few places that still do that!) The certified gemologist there shows a real love of fine, earth-mined natural stones and good workmanship, and they also get lovely old vintage pieces. Reasonable repairs, too. Thumbs way up! read more

This family-run store provides friendly, quality-oriented jeweler's services with community-conscious policies. They're one of the few establishments I know that still offer a layaway purchase plan along with tasteful, earth-mined gemstones and personal service. With a certified gemologist onboard and many years of experience, they've given me (and many others, I'm sure) the opportunity to own some truly beautiful items that will last lifetimes. Their staff is knowledgable, efficient, and kind. Kudos to them as a local institution! read more

I cannot express enough how wonderful this place is. Jeff and his staff were phenomenal in making my dream ring come true. Jeff really loves this business and that is clear in his workmanship. You do not find dedicated and unpretentious jewelers like him anymore. This store has been around since the forties and now I know why. No need to go to a crazy Boston jeweler to find quality and definitely do not settle for a subpar mall store. This place is most certainly a rare hidden gem on the south shore. read more

The cusomer service and quality was above and beyond! I brought in my grandmother's ring to be restored and it looks better than ever!! They respected the fact that my ring had immense sentimental value to me and were less concerned about making a "big" sale and focused more on my happiness. I had been to other jewelry stores where it was VERY clear the workers were on commission and this was not the case at Rogers. And because of the service and selection, we ended up purchasing our wedding bands there as well. We will definitley be back and passing along the word! I'd rather give my business to local honest people than chains that are just out for a big sale. Thanks Rogers! read more

The very worst customer service I have experienced in a long time. The shorter man in his mid 50s who runs the shop was seriously looking to argue with me about what I wanted in a diamond band. I wanted colorless and he said I would not know the difference. Well for some reason I do know the difference and I can tell the difference from a D color which is what I have and a J color. So insulting and just angry edged. I think he makes his nickels off the fact that Quincy is a blue collar town and most people do not probably know much about diamonds or have the gumption to tell him off. read more

We've been going to Rogers Jewelry for over 13 years, ever since my husband purchased my engagement ring from them. Even though we've moved out of Quincy, we still go there to buy any expensive pieces and even to do watch repairs. Jeff knows his stuff and doesn't try to upsell or pressure you into purchasing anything. I've been to other jewelry stores nearby, including the big box stores, and there's no one I trust more than Jeff. read more

I had broken gold jewelry that I didn't use so I went to a place in Boston to see how much money they would give. I wanted a second opinion and Rogers Jewelry gave me a lot more money. I took a look around and saw the beautiful jewelry they had. I will definately go back. read more

This place gives you the best prices on gold. The staff is helpful and knowledgeable. I would recommend this place to anyone looking to sell some of their old jewelry and looking for help picking out something new. read more