Very negative experience.
I went to the website of this company, they say they have thousands of satisfied customers. But their Yelp only has 6 reviews and their website and only a few other sites have reviews and there aren't very many. If this guy's work was so amazing, there would be a lot more. The last one on Yelp was 02/25/16. He has the contractor mindset where it's ok to blow people off and then give attitude when I did nothing wrong. His actions are very unfortunate, because he blew off the potential for thousands of dollars for a brand new roof.
I was talking to one of my Attorney's assistants in March this year when we had a lot of rain. I told her that I might have a leak in my roof. She recommended Rogers Roofing, she said Dean Rogers is a nice guy. I talked to Dean and he said he would contact me to make an appointment after the rain stopped.
A few days after the rain stopped I got a text that my appointment was 03/22/18 at 10:00 a.m. The morning of the appointment I got a text that the appointment was cancelled due to the rain and would be contacted with another appointment. The rain was very light and had actually stopped an hour before the appointment time and was sunny the rest of the day. I got a text a few days later that my appointment was moved to 03/28/18 at 11:00 a.m. No one showed up at 11:00 a.m. When no one showed by 12:30 p.m. I sent a text and did not get a response back. I called the office, the answering service answered, I left a message. A couple of hours later still no one showed. I sent another text and got no response. I called the office again, answering service answered, I left another message. I asked if they were receiving the messages, the lady said yes. I called the office one more time that day, answering service answered again, I hung up without leaving a message. I went to their Yelp and filled out the form contacting him that way. I never received a text or a call that my appointment had been cancelled and no one contacted me that evening.
I understand family emergencies, I have had very ill relatives. But the fact that he didn't take the time to send a text that would have taken 5 minutes is unprofessional. He sent a text when my appointment on 03/22 was cancelled, but he couldn't send one for this appointment. He could have had someone else call to cancel it, but didn't. The day after my appointment he sent an e-mail saying he took his grandson to the hospital and he would make contact the following Monday. I responded to his e-mail thanking him for responding and I apologized for the messages I sent. No one contacted me the following Monday or any day that week.
On April 7th I sent him an e-mail that I just want the appointment that was cancelled twice. I never got a response. On April 16, I sent an e-mail saying that due to my negative experience, I will be putting a review on Yelp and that I would be talking to the person who recommended him. He never responded to that e-mail but what he did was respond to my e-mail on April 7th twice. His responses were childish.
He should have given me the first appointment on 03/29. The fact that he made no effort to right the cancellations speaks volumes, and then gives me attitude for asking for another appointment and my right to post a review. Do these contractors go to school to learn how to treat people this way?
I have attached copies of his e-mail. read more