Warranty Experience with Chef's Toys and Mulberry Technology…read moreInitial Purchase and Expectations In 2023, we invested a total of $26,472.61, which included taxes and two warranty insurance plans, for a 3-door KINTORA refrigerator and a 2-door KINTORA freezer. Our initial experience was smooth and hassle-free, largely thanks to our salesperson, Estaban Aguirre. Unfortunately, we later discovered that Estaban was no longer with the company. The Issue Arises On March 6, 2026, the hinge of our 3-door KINTORA refrigerator broke, rendering the refrigerator unusable. Since we had purchased a warranty, we immediately reached out to Estaban for assistance, only to learn from Raul Flores that Estaban was no longer employed with Chef's Toys. Raul provided us with contact information for Mulberry Technology, who was supposed to handle our warranty claims. Challenges with the Warranty Process This marked the beginning of a frustrating ordeal. It quickly became apparent that Chef's Toys was not well-acquainted with Mulberry Technology. Raul initially gave us an incorrect contact number for starting our claim. He directed us to Joshua Wohl at Mulberry, who, while not involved in claims processing, was helpful enough to connect us with the appropriate department--after we had already experienced several unhelpful responses from Raul. After sending our purchase order to Karime, our contact at Mulberry, we learned that Chef's Toys had never registered our protection plan with Mulberry or transferred the necessary funds for our warranty. We attempted to follow up with Raul but received no response until we escalated our concerns to Chef's Toys' corporate office. Unfortunately, reaching out to their main line at 714-662-2433 during business hours of M-F between 9am-5pm only led to a voicemail, and our emails through their website also went unanswered. This is TERRIBLE! Resolution and Lingering Frustrations Eventually, Raul from Chef's Toys responded and offered a courtesy repair for our refrigerator door but informed us that our remaining warranty coverage would not be honored. This was frustrating, as we had already paid for the warranty. During this period, on March 25, the Health Department visited and deducted points from our inspection due to the non-functional equipment. We promptly notified Raul about the urgency, as another inspection was scheduled for April 6. Fortunately, the Health Department accepted our communication with Raul and a photo of the completed repair as proof. The entire process--from the breakdown on March 6 to the repair on April 6--took a full month. This delay was disappointing, especially given that waiting for a part should not have justified such a lengthy timeline; someone could have delivered the part to expedite the repair.

2.21.26 Hubby looking for a knife, I'm looking for a sharpening tool…read more It's a smaller scale store but I can easily spend at least an hour roaming the aisles. I love to cook & I see all the possibilities of the items to make life easier or more efficient here. My santoku is starting to become dull & needs sharpening. I couldn't my favorite chef 's knife (the whole knife block cannot be found!) Hubby found a chefs knife & he got me the sharpener. I told him I wanted to get the stone/honing block but he opted for the metal kind. The staff are super helpful & answered our questions. There so many "toys" I wanted to buy but I must resist the urge to amass more "clutter" (that's what Hubby calls it, but he reaps the benefit when he eats what I cook). I still need a dumpling rolling pin, but they only have standard types at this location. Aisles are fairly spacious & inventory appears well stocked, neatly arranged & sorted. Prices are fair & marked accordingly. It has its own designated free parking lot. Good shopping trip, met our goals.

Shigeo at BBQ Galore provided excellent service. He was incredibly knowledgeable, patient, and…read morehelpful throughout our outdoor kitchen and grill selection process. He took the time to answer questions and provided thoughtful recommendations.

My husband and I visited this store on Saturday, 5/16 and received really great service from Eric…read moreAdams. He was very professional and helpful. We left feeling very informed with no pressure. He gave us quotes for a couple different set up. We took them home to deliberate and called in to place our order. The process was very efficient and we felt that we received a great deal.

Lopez's Events & Rentals went above and beyond for our backyard wedding. We absolutely loved…read moreeverything about the design and setup, and everyone who walked into the "venue" was completely awestruck by how beautiful everything looked. Even with the rain, their team re-designed the place to make sure no one got wet and to keep every detail looking perfect. They worked tirelessly each day they came, whether it was dropping off items, setting up, or picking everything up afterward. They understood our design inspirations perfectly and handled every detail incredibly in the days leading up to the wedding, on the wedding day, and even in the days following. I encourage everyone to look at their Instagram or TikTok and view the videos around November 14th, 2025 to see the full scope of the transformation of our backyard into a beautiful venue. The turf and dancefloor were absolute must haves. The monogram on the dancefloor looked stunning and added such a special touch to the place. The coordinator services were also a must have. The coordinator and waitstaff were incredible, offering excellent service to our guests and vendors while keeping everything running smoothly and on schedule. My wife and I did not have to worry about a single thing because they had every detail handled with professionalism and care. They were extremely responsive throughout the entire process and made us feel supported at all times. We cannot recommend Lopez's Events & Rentals enough for anyone looking to have a flawless, beautifully executed event.

Lopez's Events are spectacular! They transformed my home into a magical wonderland for a thrilled…read moreBride. She felt like a princess thanks to Lopez's team's artistry. Grateful! Will be turning to them again and again!

This is one of the few places that still carries materials such as fabrics for making dresses or…read moreany other items that you want to sew together. They have a wide variety of hobbies and decorations for your home. Prices are great. Keep in mind, this store is a Christian company so the store is closed on Sundays. During Christmas, this place is packed with customers and will often run out of decoration supplies for your Christmas decorating needs, so go early in the season. Lines will be especially long during that time of year, even on the weekdays. You must have patience while standing in line. The wait can be a bit long.

Great products for home and crafts! I shop here very occasionally for project based purchases. Ie…read more making bridal shower keepsakes, wedding keepsakes, and framing completed jigsaw puzzles and more. Have also shopped here when I received a gift card for Christmas. Speaking of seasons, they have plenty of items for the various seasons and holidays. On a side note, it is a bummer that retailer Jo-Ann went out of biz by May of 2025. Glad to have HL at two South Bay locations currently. Another Elite yelper may have mentioned how the store layout is arranged by department category and is not numbered. Customer service is hit or miss. Most of the time, I have been on my own depending on which department. On the sales floor no one has approached me to offer assistance. The employees at the framing section have been helpful and efficient. Cashiers have been nice for the most part but their supervisors or leads did not give that same courteous vibe. Hours are 9am to 8pm and closed on Sundays. The Yelp 3 star average overall is accurate.

Came in here with the family-in search of a great couch…read more That's when the magic happened, and.....voila! Enter staff member and interior designer Nathan! Nathan was the CSA, or Customer Service All Star of this experience beyond question. He went (ab&b) above and beyond, and eplained his design services with a level of detail and clarity that Stevie Wonder & Hellen Keller would have been proud of! Did I mention that Nathan is avable to travel to your residence to lend his expertise? My sister went ahead and set up the appointment, and just like that the pending renedevous with Nathan at her residence was set. An A-1 experince to be sure.

We recently visited the store to browse for some pieces for our home, but unfortunately our…read moreexperience was disappointing from the moment we walked in. There was no greeting or acknowledgment, despite several sales associates seeing us enter and continuing their conversations among themselves. My children noticed Easter eggs displayed around the first floor, but no one mentioned them or engaged with us in any way. We spent some time upstairs reviewing items on our own, and again, there was no greeting or assistance offered. Two associates at a table continued chatting and did not acknowledge us. Before we headed down to leave, we did have one sales person approach us and offer some recommendations but we again were about to leave. We were on the escalator and passed a couple heading upstairs who we could hear were warmly greeted, which made the lack of interaction during our visit even more noticeable. While this may have been an off evening, the overall experience left us feeling unwelcome. We will be choosing to shop elsewhere.