I made a appointment for my daughter to get a nail removed and plugged for 10am today. She waited…read moretill 12:45 and had to be to work for 1. Her car still had not been looked at.. They over book and you have to wait many hours after appointment times.. Waste of time. There is zero value to this place. It's unfortunate because they use to be the best. Never again will I or my daughter use this place. Tire Barn in Gardner, Roland's in Gardner or even Walmart would have much better respect for people's time.. Negative 10 stars.

Leadership sets the tone for any workplace, and unfortunately this location appeared to have very…read morelittle direction or accountability during my visit. The manager was essentially absent, staff were openly arguing, and the environment felt chaotic and unprofessional from the moment I arrived. I had scheduled an appointment for a tire repair, yet there was no one at the front desk for quite some time. The one bright spot in this experience was Anthony. Despite being buried in work with what looked like a mountain of tires, he still stepped up to help me when no one else would. He handled everything from start to finish on his own, remained polite and professional throughout the entire process, and repeatedly apologized for both the behavior of the other employees and the lack of management presence. Anthony worked quickly, stayed composed under pressure, and provided excellent customer service in a very difficult environment. He deserves recognition for how he handled the situation. Meanwhile, the rest of the staff continued arguing loudly and behaving unprofessionally the entire time I was there. At one point, a man came out to my car yelling at employees and threatening to send everyone home if they did not listen to him. I have no idea who he was, because the manager name listed at the desk was Jessica. Near the end of my appointment, a woman arrived back at the location with another man and a dog, but by that point the lack of leadership and organization had already made a very poor impression. If not for Anthony's professionalism and hard work, this experience would have been far worse. Anthony gets 5 stars and should be manager himself one day but as for the rest good luck.

Ladies this is a safe place to bring your vehicle and not have to wonder if you are being…read moremanipulated or over charged. The guys here deliver excellent customer service, they clearly explain any issues with your car and price you fairly. Highly recommend I have been going here for a some years now with different vehicles.

Such a big fan of the Gardner location. Every time I have been the team has been so kind, patient,…read morethorough and honest. Especially being a younger woman I worry about being taken advantage of because I don't know everything about cars, but I feel fully confident they took care of me just like they would their daughters. Very nice. Good people.

Lied about fixing my tire issues and added sensors without my consent. Water of time and money…read more Instead of safety, DTS focused on sales. SHAME! Do not trust this business.

The transmission went on my car and they did their best to give us the best deal. Communication…read morewas excellent. If I was closer this would be my primary choice of repair shop. Super friendly staff made us feel like family and the waiting room was spotless along with the bathroom.

I've been a loyal customer for more than ten years and am not about to change now. I have been…read moresatisfied with the service since my very first experience. My 2012 Honda Fit needed work on its exhaust system and I ended up paying slightly (VERY slightly) more than the $225 estimate I was given. I had anticipated a bill of $500 or more; something I most certainly did NOT share with the franchise owner before the work was done. In short (too late, I suppose), they did the work, and my little four-cylinder no longer sounds like a 2 1/2 ton, ten-wheeled Studebaker troop transport. Never has anyone from this franchise approached me in the middle of a job to tell me I needed to have another $200, $300, $500 - or 75-cents - worth of work done. People love to bitch...especially about their auto mechanic. But in this instance, I had NO bitching to do. Until significant changes are made in the crew of machinists at Meineke's Gardner facility I will continue to be a loyal, satisfied customer. A big "THANK YOU" to all the employees and bosses. They are the best!

worst place,do not go there its changed for the worse!they lied about charging me for nothing!plus…read morei went there and spent 1500 over past 2 yrs! ill never go back again also need to put 4 new tires and brakes on my other truck its not going there!

the girl in charge had no clue or certifications and proceeded to give improper information about…read moreour truck. she deflated the tires without permission and when corrected on it proceeded to chastise my girlfriend about it. avoid this place at all costs. to top it off, the girls manager was just as ignorant and actually defended the girls actions in confronting my girlfriend. they've not only lost our business but I will also discourage anyone I know from going there.

The Aamco Transmissions in Gardner, Mass is the worst business I have ever dealt with. After…read morepromising they could replace the transmission in our car in 2-3 weeks, they became non communicative. They hardly ever called with updates, multiple days I would call with no answer at all. Many false promises of "it will be done today". Then nothing, no phone call on why it wasn't and I couldn't get a hold of them. No answering machine, nothing. They even asked one time if I wanted to pay in advance. WHAT??? At one point I was so frustrated that I remembered the owner of this franchise was at a different location and tried to call him there. (Manchester, NH). The tech who answered absolutely refused to help me. I asked him if he could at least ask the owner to give me a call so i could get an update on my car and he said he would not do that. Then by week 5, they didn't even have the guts to call me directly, they called another franchise owner to have her call me and tell me the transmission they put in was bad, they would have to start over again. I went over his head and got corporate involved and had the car moved to a different location. I stuck it out as long as I did because I did put some money down, but that was the last straw. (i have since disputed the charge and had it reversed). Amazingly enough, they finally found the time to call me at that point! Both the manager and the owner called me to say they could figure it out, give them another shot. They kept using the excuse of they are short on help. I'm sorry, but if you're that short on help, you don't take these big jobs on and leave a customer hanging for literally 5 weeks. Not only did they leave me hanging, they told my husband they were going to put in a refurbished transmission. We found out afterwards, it wasn't refurbished, it was a used one. But the price he was going to charge us was for a refurbished. And they caused some damage to the car that the other location had to fix. The reason we went to Aamco in Gardner in the first place is our mechanic recommended them thinking since they were local it would be easier than going to a dealership. We have since told our mechanic to never recommend them ever. i am saying the same, don't EVER EVER EVER go to Aamco in Gardner, Ma. Monique

I have been a customer here for over 1 year, have gotten nothing but great communication about my…read morevehicle everyday they have had it. I can say that I spoke to an employee named Gianni and his girlfriend who was in the garage with him while the manager was away because he was having a baby and they were very unprofessional. Knowing Matt and Dave I know they would never condone having an employee with his girlfriend hanging around in the shop. When I tried to speak to Gianni the mechanic he couldn't tell me anything about my vehicle he was working on, it seemed he didn't know what he was even doing. It is a small town so I asked around about him and found out at his last job he was barely a lube tech and that his former job didn't trust him to go and grab parts. When Matthew came back after having his baby, I spoke to him about the concern with the two of them hanging around and How his mmechanic brought his girlfriend in and he let that guy go. After another week come to find out Matt was lied to about the work experience from Gianni, cause he said he knew how to do transmission work and didnt get any work done. As I said I've been a customer here as well as my two elderly grandparents and Matthew and Dave have always treated me great. Matt apologized for the delay in the work on my vehicle and the poor work ethic of his employee. this mechanic definitely took full advantage of this company and their leniency.

This is the second time I brought my car there for repair. They are excellent. I would not go…read moreanywhere else. Car came back to me in mint condition and clean.

A special thank you goes out to Salvadore Auto Body for the outstanding repairs to our 2018 SUV…read more The workmanship and matching paint finish (of which I was concerned) was exceptional done. We give Salvadore Auto Body,Gardner Ma a five star rating. Jim O