José was amazingly helpful and informative. He showed me which parts I needed, so I could see their…read morecost for myself online, he told me up front what the labor cost would be, and he was honest about it when he saw the machine was too far gone for it to be worth it to put more work into. He refunded the money for the parts ordered and sent them back, and gave advice on how to sell our old unit for the parts that still worked. He's saved in our phone as our go-to for any future appliance repair.

So the tech Brandon was actually quite lovely. He did what he could with what resources he had…read morewhich was literally just him. I paid $450 to fix my washer/dryer combo because the dryer drum was loose. I also paid that amount to help Brandon since it was a two-man job. I have no idea why the owner didn't come out to help or send someone to help. Anyway, a knob was damaged during the repair. I thought I could glue it which I discovered later didn't work. Brandon "tested" the dryer and the drum was fixed but I was not shown that the heat source was working. It may have been at that time but a week later when I actually needed to do laundry I realized the heat source in the dryer was not working. Upon contacting the owner I was interrupted and spoken over and basically told I needed to hire an electrician on top of paying them to test the voltage in the outlet. I decided to cut my losses with Bolt at this point. I don't want them to touch my appliances. At this time, it takes about four days to dry clothing just restarting the dryer every time it stops and it's now squeaking incessantly. Bolt didn't fix it, they made it worse and it cost me $450 that I could have put towards a new unit. My mistake was only looking at their Thumbtack reviews. Also, this was NOT Brandon's fault. Update: had an electrician come out today. There's nothing wrong with the outlet voltage. So Bolt charged me $450 to break my appliance.

Got my dryer purring like a kitten. Jack was the best. 10 stars. Would definitely recommend to…read moreeveryone and will use again when I have the need.

I thought this company was ok they ask for a review even though dryer was very dirty inside I did…read moreand was told my warrant would than be 90 days. Well the next day I washed my work clothes only to not beable to dry them. It took sometime to get someone was told they would be here between 11 and1 I stayed up all day no one came or called and so I called and left messages finally I talk to someone at 6:48 they would be here by 7 I informed them I work nights and had no work clothes it is 7:56 no one has came or called and they are close . Let this be warning beware of this company

Called in to fix our dryer. Accomplished nothing. Spent well over an hour lecturing my wife about…read morechristianity (including a weird analogy about locking her in a basement) and followed this by hitting on her. $200 down the drain. Don't let these weirdos in your house.

If you are LGBT or not Christian I would be wary of hiring this company. During the time they were…read morein my house they noticed that I had some spiritual items and began a conversation that turned into a 60min discussion of how I was going to hell and needed to be saved, how LGBT people have "a mental disease", how the earth is only 6000 years old, and how Jewish people, Catholics, Muslims, and people of other faiths are going to hell as they are not saved. I am a woman living alone & did not feel fully safe after the tech gave an analogy about God's love and free will that opened with "if I kidnapped you and locked you in my basement and made you my wife..." - so instead of pushing back firmly I just tried to smile and nod my way through it. After he left I realized how deeply inappropriate and unprofessional the interaction was. It also turned out there was nothing actually wrong with my dryer (seems like it had just frozen up, but worked fine when he first arrived and tested it), so I paid $180 for him to clean dust from the unit with a toothbrush while telling me I was going to hell. I am still trying to unpack the whole situation. He also kept trying to convince me to go to his megachurch, Victory Life. I don't think it's appropriate to proselytize on the job? When he left he also asked me whether I lived alone. I felt pretty uncomfortable

Called Mike on Thursday to see if he could save my ancient (parts-discontinued) wall oven (50+…read moreyears) that was having trouble getting up to the correct temperature after I had replaced the dry rotted gaskets that fell off by piecing together similar ones since they no longer sell ones for my model. I could see that the door wasn't closing all the way but didn't know what to do. I need to squeeze a couple more years out of it since they don't make them narrow enough to fit in that wall anymore! Mike came out the same day (in torrential flooding rain,) said I actually did a great job with the gaskets and he was able to adjust the door hinges so that it closes properly now. I was able to make bread at 450 degrees that night with no problem, when it could barely reach 350 before he came. Someone else on here complained about having to pay a service call for something that took only a few minutes. Well, I was thrilled to do it because I appreciated his honesty and expertise which saved me THOUSANDS of dollars. And making a trip to someone's house for free doesn't put food on his table. He gave me a $10 discount since he wasn't there long. Very grateful! I'll definitely call Mike again if I need any other appliance repair. Thanks so much!

I had already called a few other places to see if they would come out and check a clients wine…read morecooler that had stopped running, and they either couldn't make it for over a week or didn't work on the brand. Mike came out the next day ( I did call Monday late afternoon) and had it up and running in no time. His prices were fair and he was honest about the age and condition of the unit. I will call Mike again, first this time, for any personal or client needs regarding appliances

Professional Appliance Repair is great. My wife and I had them fix a few issues in our kitchen over…read morethe past few years (refrigerator, dishwasher, stovetop range). James was our repair person, and he's awesome. Always on time, always fast, always honest. We'll be calling them again should anything need repair.

Do not deal with these people…read more I called this company to fix my oven, and they completely misdiagnosed the issue. They claimed the heating element needed to be replaced, charged me $100 for the diagnosis, then another $250 to install a new element. After spending $350, my oven still didn't work. When they came back out, they suddenly decided the real issue was the motherboard--something they failed to check the first time. Now they want another $300 to fix their own mistake! When I asked for a refund for their incorrect diagnosis, I was met with extreme rudeness, especially from an employee named Page, who was not only unprofessional but outright dishonest about the situation. This company refuses to take responsibility for their own errors, and their lazy, careless approach to diagnosing appliances is completely unacceptable. They should have properly assessed the issue from the start instead of making assumptions and wasting my time and money. I would strongly advise anyone considering their services to go elsewhere--you'll save yourself a lot of frustration and unnecessary expenses.