We bought a hybrid CR-V from Liz and it was a very fast and easy experience. We saw they had some…read morelast year models left at a good price. I was a little hesitant because other reviews warned of them changing the price. I asked for an itemized quoted before going in and without question that was the price we walked out with. Great deal on the car, worth the drive out of the city. They had a lot more inventory than other dealerships we looked at and were able to get the touring trim that we wanted.

Stay away... The…read morecustomer service was awful. The management was shockingly rude. Instead of helping or addressing concerns, they acted dismissive and arrogant, as if they were doing me a favor by selling me a car, this was one of the most uncomfortable car-buying experiences I've ever had. I strongly recommend avoiding this dealership.

I'm really displeased with the service. We have been bringing our Fords in for years for oil…read morechanges. We always do their special "Works" package. We checked the website as we always do that it was active and it was. When we went in, Aaron S. helped us. We told him what we wanted, he said sure and tried to upsell us on some other things (this doesn't bother me, I get this is job) and we left. When we came to pick the truck up, THAT is when he notified us that the oil prices has changed and they no longer offered a Works package even though it was listed on their website. Our $49 oil changed went to $106. We also paid more the extra quart of oil. Which I get and is totally fine. A basic oil change and the multi point inspection was literally him pointing a video at my truck and said "It looks good" What a joke. I have told everyone about them for oil changes for years because how could you pass up a $49.99 oil change? I get prices have likely went up. I would've paid more. Maybe not $106 worth. But it was the shady practice that Aaron did. He didn't apologize and say "Oh, hey, sorry, I didn't know." He figured we knew. He then said "Yeah I guess we should update the website but we won't honor it." Only giving two stars because the oil change was fast and so far our vehicle is still running.

5 star service! Go see Abraham! The best service department experience I've ever had, nothing even…read moreclose over the decades! Abraham is very professional and respectful, a very easy and painless process dealing with him

I was in the market for a new vehicle and everyone who knows me, knows I hate to shop for cars…read more It's mainly due to the long waiting and the lies told by car dealers. I had just driven from work from South Houston, to LaMarque to pick my father up and headed to the Ford Moter dealership in Rosenberg to look at a car I wanted. Apparently they are the king of liars and I ended up waisting time, energy and GAS! I didn't even end up getting out of my car after I found out I was lied to. As we drove off my father remembered the gentleman who sold him his car a few years back and said that Mr. Fiaz was honest and a hard working dealer at Baytown Hyundai. So he called him over the phone and he quickly called back stating he could help. When I got there he set me up with Kimberly Woodburn who was very nice and professional. She explained and answered all of our questions. Mr. Fiaz got me in the exact car I wanted (2020 Hyundai Sonata SEL) and I walked out of there happy. They even stayed late to help a since I ended up getting there at 8p and they closed at 9p. Total experience was the best I've ever had. Baytown Hyundai will definitely get my business again and great references from me!

My wife Hyundai Santa Fe was having issues and no one one really could not give us an answer at all…read morewhat was going on. We sent it there 3 times for the same exact issue. The first time they told us it was a battery issue so they changed the battery and that was it. I told them that it was more than the battery because something was draining the battery. Once they gave us the car back, 2 weeks later the same issue happened again but this time the authentication system popped up on the screen and it wouldn't do anything at all. We had to get a tow truck to bring it to the dealership. I tried asking hunter and Josh what was wrong the vehicle, they kept giving me the runaround about what was going on and plus they wouldn't give us a loaner as well. Once a month passed, they called me and said that the vehicle was fixed and ready to be picked up. Whenever I arrived and spoke to hunter on how did they solve the issue. He couldn't give me a legit answer. Whenever I got in the vehicle I saw the same authentication system light on the screen that I did a month ago. Keep in mind, they told me they fix all the issues that was going wrong with the vehicle. I told them that I am not taking this car back until it's fixed properly. After that there was no communication what was going on with my wife car at all. Another month passed and we got a call yesterday saying the car was ready. Once my wife arrived to pick her car up, her seat was dirty with black oil on her cream leather seats. The service worker Josh try to wipe it up but it didn't help at all. They didn't put any plastic cover over her seats at all. I tried to clean it up as well but it didn't work at all. Whenever I went up there to ask what happed to the seats. Josh told me that they could clean the seats and it was already like that. The car is garage kept and low on mileage so I knew he was trying to lie about the situation plus he knew it was dirty because he tried hurry up and wipe the black oil of the seats. He also tried to act like he didn't know what I was talking about as well which kind of piss me off. Once I left and gave the service manager Hunter a call, I told him the whole situation and all he did was gave me his service director name and location that was it. I guess he thought I wasn't going to call him, but once I found his information for myself at the Spring Hyundai Dealership, I called him and he took good care of me and my wife. I will never get my vehicle serviced at this dealership ever again. Poor communication around the whole board.

Called for a specific vehicle before making the 40 minute drive. Was told by Meyer that it was on…read morethe lot. Upon arrival I was handed off to Kevin. Kevin spoke around me to figure out what car he needed to go get. Then went to a computer and left me standing there. After several minutes, he said he was going out back to find it. After what seemed like 15 minutes I asked the young lady at the front desk to contact Kevin. As she was calling, Kevin arrived to say he can't find it. I recognized the old "Bait and Switch" but asked to speak to the sales manager to let him know I didn't appreciate my time being wasted like that. Girl at the front desk pretended to go talk to him, came back and said "Mark" would be right out. For several minutes nobody from that counter acted like they were coming. I'll never do business with people who don't even try to care. If I could leave this 0 stars I would. They don't deserve the one I had to give. I actually downloaded Yelp for the first time in my life to post this review.

I have been trying to get my car fixed for some time now unfortunately I am not knowledgeable about…read morecars and the staff at the car parts department have done an extraordinary job of helping me find the exact parts I needed by even sending me pictures to confirm what I needed. Great team and most of all thank you to Edwin in the car parts department he is good at following up and getting the job done. Thank you for making this process so much easier.

Community Cartopia financed me as a co-signer in my name without my authorization or my signature…read more The car was stolen recovered and then sold at auction to Cartopia for a quick buck. They do not care about the customer or the quality of their vehicles. Only profits!!!

Went in today to look at a 2016 Lincoln Navigator, They wanted 24,000 after test driving vehicle…read moresmelled like it was burning oil and had gas in the oil when checking the dipstick. Our sales lady Veronica said she would have service look at it. They ran it through the credit department and said we needed to put 5000 down and when my husband said it wasnt an option for that he asked the finance guy about wiggle room on the price due to the burning oil and the gas in the oil, he raised his voice at my husband and said OH NO SIR IT ISNT I SERVICED it 47 days ago. Its priced to sell, and he then told my husband after slapping the paper closed he was done speaking to us. Very unprofessional. I have bought 4 cars from the KIA family in Baytown. I will never go back after the way he treated us.

On Dec 15, 2014, we purchased a used Toyota Sienna. This was our best car buying experience ever,…read moreno hassles, no fuss. We found a few issues, mostly cosmetic, made an offer substantially below their asking prices, they came back with a counter offer that was only a couple hundred above our offer. We requested that they remove the clear plastic bra off of the hood, they agreed. It was probably more of a job than they originally thought, two of their car preppers and finally our salesman, Terry Sam, went back and helped them finish taking this off, it was very difficult but very much appreciated. We originally had our own financing lined up prior to arriving, they asked if they could give us a counter offer. They matched our financing, the gentleman that handled our paperwork was very professional and it was the smoothest financing we have ever done. I can't speak to their service, as we live in Pearland and will not be taking the van there for any repairs. I will be shopping for another used car soon and will be checking out there offerings at that time.

Horrendous, yesterday I went to do my 10k oil change and those people again, changed all my setting…read moreon my car, they even changed my mirror setting and they had no right to do so. The agent asked me if I will wait I told him no , I need a ride back, he completely ignored my request. When they boast they give rides back , they drop off and pick up. I had to walk half a mile to catch a bus back home. The had to run after me to get my Cars. People need to stay away from community Toyota. They are horrible.

My review is for the service department…read more I've been here 3 times I believe in the last two years for oil changes. Most recently, I needed to have a shock replaced and and oil change. We called in to see if they took appointments and were told it was "first come first served". We dropped my vehicle off on a Friday evening around 430 for hopeful service on Saturday morning, advisor took all info, and we were made no promises, but told hopefully they could get to it the next day. (We realized we were pushing it given hours are only half day Saturday and closed Sunday). I got the call my car was ready when they opened first thing Monday morning at 730 am. While my advisor informed me that they wouldn't be working that weekend, and realize there is no fault by them, I was pretty bummed that it was ready to be picked up on Saturday and another advisor on duty that day didn't call and let me know. Fortunately, I wasn't inconvenienced by this, but hopefully moving forward, that can be addressed. Aside from that, service and staff are always friendly and professional. They take good care of my vehicle.

9 inquiries my credit score decreased by 97 points And they…read moreare not trusted my check and hold my paper works for a week

Hubby bought a brand new Ram 3500 Cummins Diesel here a week ago…read more Dustin Perez was the salesman. He was so kind, honest and professional. My husband drove a hard bargain but they met his offer and gave him what he wanted for his 2016vram trade in. They have a lot of vehicles to choose from. I took the bright white dually in for a spray in bedliner and did not know an after market company was going to pop up a tent and do it. Wheni pucked it up it was COVERED in bedliner over spray. Bayshore service dept managers, sales managers and Dustin promised to remove it all and make it right if it wouldnt come off. Im pleased to say the wonderful detail shop crew was able to remove it all and make her shine bright white again. Great group of folks. I can say when talking on the phone with them , take a name and position of whom your speaking too so yoy know who to ask for. They moved there service dept around so its kinda confusing at first as where to go.we visited 30+ dodge ram dealers and these people were the first to really be willing to make an honest deal. Ask for DUSTIN PEREZ in sales ! Hes a good guy!

Do not waste your time. We drove 1.5 hours to purchase a car keeping in contact with the sales rep…read moreto let her know we would be early. While she responded to our text "see you soon", when we got there she had left for the day and we were informed the car went to auction less than an hour before.

Absolutely incredible experience. They had everything ready to go and I love my new car! Alex is…read moreamazing!

Very poor management. We agreed on a price for a car and I told them I would like 24 hours to…read morethink. I came back the next day and they upped the price $2000 on me. They told me that was yesterday's price and no longer valid. They tried to pressure me into closing the changed the price on me within 24 hours It did come down about $10,000 so if they give you a price, definitely negotiate it just looking out for the next people