Clint does outstanding work! In addition to shutting down my inground sprinkler system last fall, he also corrected a sprinkler system software problem. Thanks, Clint! See you tomorrow! read more

I wish I had read this companies reviews earlier. After having a tree in our yard removed we had Ronco come out to fix our damaged sprinkler system. When setting the appointment we scheduled a tune up for 4/29 but as advised on page provided the detail that our system needed at least 2 repairs (admittedly we did not know the extent at the time) When the technician arrived we explained and he immediately said they did not schedule him enough time. I received a $150 bill from the office for the under 5 min trip. I called and whoever I spoke to ended up "doing me a favor" and cutting the trip charge in half stating my appointment did not describe the extent of the issue. I let that go as at least they met me half way. They came back again May 3. They sent one person (even though the technician explained two were needed ) and after spending some time on assessing what needed to be done and beginning the project he explained it was a much bigger job because the main box had been damaged. The bill for that day was $630 but the technician stated he would be back to work more efficiently with a second person. At the final appt which had to wait until 6/5 becuase of the need for 2 people the company sent this poor technician by himself again. Apparently the person who was supposed to come was injured on another job. The technician worked hard obviously taking much longer than expected but in the end he repaired our system. Although we were very happy with the technician we did not have a chance to run the system and when we did we noticed that some of the sprinkler heads were not facing our yard etc. My husband and I called approx 1-2 weeks later and explained before we pay the final 1570 which included replacing these heads could they come back and fix. At the time they said they would but no one ever showed. We were reluctant to pay bill because we wanted to ensure they completed the job so after they emailed the invoice 3 more times I called the office. They called me back today and stated it had been 2 months and they were not willing to send someone to fix without charging me a fee. I declined. Will call another company and will never deal with this company again. Hope this helps the next person. read more

DO NOT DO BUSINESS WITH RONCO IRRIGATION! Never do business with this company. Their business practices are very shady, and most of their technicians are morons. They charged me $104 for 10 minutes worth of work. The technician they sent out messed up my sprinkler system - prior to them coming out it was set to go off 6 AM after they left it went off twice in the afternoon. After calling to complain, they told me that I'm mistaken, they did no adjustment to it (despite me standing there and watching them do it) and proceeded to say that I'm an idiot and there's nothing they can do. I said as a good gesture, since I've spent hundreds of dollars with your company over the course of 2 months, can you please send someone out and lower the cost of the service. They said no and told me to have a great day, the best day ever in a very condescending manner. Worst company I've ever dealt with in my life. DO NOT DO BUSINESS WITH RONCO IRRIGATION! read more

Do not use this company for your irrigation needs. They are not a good consumer friendly business.

The worst customer service I have ever received is from Ronco. There are numerous other feedback on Mike and I am not surprised. The guy does not let the customer talk and demeans the customer. His person came to our house and could not even fully diagnose the issue. He said its either option 1 or option 2 as issue. One option involved spending 6 dollars and other option involved spending hundreds of dollars. Infact the person who came himself said try option 1 and if it does work use option 2. Now I get a 130 dollar bill from him. Which btw he claims his person gave us an option to go with option 2 when he visited which is not even true. In addition now we are asking him how much option 2 will charge and he is saying pay my 130 dollars and only then I will say. We even said why don't you rollover that 130 dollar in option 2 cost but he will not agree. Before coming he did not even say that he will charge us irrespective of the fact that hi person does substantial diagnosis or not. So essentially we are being asked to pay 130 dollars for someone coming and telling us that hey dot know what the exact issue is. To add to that he is like you have an obsolete system which we don't support. How come his people who come every few months no one told us this. Stay away from this bully. read more

Been using Ronco for number of years now. They go above and beyond to respond quickly and show up professionally. Never had issue with billing and always found pricing to be fair. Have had them replace/move heads, and relocate lines. The techs are on time and quick. read more

Stay away! As Collen M noted, we had a very similar experience in dealing with a winter closing and Mike on the phone. Their scheduling, communication, and billing practices are horrible. They have lost another customer. Find another one of the great sprinkler providers in the area. You don't need this headache. read more

I'm shaking writing this. My husband just let me know that he received a call from "Mike" who spent 20 minutes yelling and literally swearing at him accusing him of not paying an Invoice. When my husband explained that one of the services they were charging us for was when they sent the wrong person out by mistake and he would be happy to provide emails of the correspondence when he got home from his work trip, Mike continued swearing and screaming saying things like "show me the email now then, what did the fairy steal your emails?" Yelling and screaming and swearing. My husband eventually hung up since he wouldn't let him get a word in and sent an email instead with all of the necessary documentation. My husband is a very chill and even tempered guy (I'm the hot head lol) and this shook him. Will never use this company. The most unprofessional interaction I have ever heard of. read more

My husband and I have had numerous terrible experiences with Ronco over the past six months. We inherited the company with our new house. Turning on our sprinkler this spring included a very expensive bill from RonCo for an incredibly simple replacement of a small coiled spring. But the real trouble started when we tried to have our system tested and winterized this fall. We had three separate appointments due to failure to bring the right equipment, properly access the water source, inappropriately turning off the water, etc. For each appointment, either my husband had asked if we needed to be home, if both services could happen during the same appointment, if they needed access to the water source, etc. Every single time, through some Ronco error, the techs arrived unable to perform both very simple annual services. I attempted to schedule a fourth winterization appointment a few weeks ago. I spoke with Mike. He was so incredibly rude, unprofessional and argumentative that I told him he was about to lose a customer. He called me a liar when I attempted to tell him our previous experiences with the company and interrupted me throughout. I reiterated that RonCo was about to lose a customer and he hung up. Congratulations, RonCo, you have lost a customer - at a home you have been servicing for a decade or more. ETA: RonCo, if you truly cared about customer service, would you really take six months to address a comment/experience like this? Also - I call BS. Someone was home for ALL of our scheduled appointments. Nice try, but you still suck. read more

Ronco has been serving our sprinkler system for years and have always had a great experience. He is friendly, honest, and efficient.

We also inherited Ronco when we bought our home that had an existing irrigation system. The technician Clint has always been great with every little problem we have had with our system. Our home was built in 1989 so most of our issues are due to age. The tech has always known how to accurately identify the issue and fixes it quickly. The cost for maintenance & repairs has been affordable. They also do our county required inspections and send the paperwork with out us asking. I really like the company and will continue to use them for our system as long as it is operational. read more

I've used Ronco for many years. They've been wonderful. We've had to move the heads because of a newly graveled parking space; I've had problems of my own making with the timer; and each time they've come out quickly, fixed things with dispatch, and charged reasonably. Good company! read more

One of my friends recommended Ronco Irrigation to me. She swears by Clint, the service technician. He came out to my house to swap out my backflow preventer, and did it very quickly. I was impressed. Scheduling with Mike was easy. He is always so polite and helpful. read more

I agree, with Jen W., Colleen M., and Jim P., the one-star reviews and I would not give one star either, if possible. All is true. Truly, do yourselves a favor and look for companies that have excellent reviews, better prices and better customer service. We have been using Ronco over 25 years religiously having them maintain/repair and open/close our system and needless to say have spend thousands of dollars. Ronco has done the work on our system exclusively. The owners Mr. Hugh Boggs who started the business and his wife Barbara who answered and did the office work, were very lovely and the nicest folks. Over the past 10 years though, I am not sure if the business has been sold, and who the rude and most unprofessional people are who are working and managing it. I'd like to think they are not family members but I suspect the manager is. We've been treated rudely, more than once and exactly in the manner described by the reviewers above. First of all, some of their technicians have come out and do not speak good English, or can explain the issue with spotty diagnosis at times and repeated calls to resolve issues. Their pricing structure is quite high too. Over the years, we have endured this because of the loyalty and trust in Mr. Boggs. No more and enough is enough! For the first time now, we have decided to try to do a repair ourselves to raise a sprinkler head which is well below grade. Today I called to ask a simple question. All I wanted to know was in general terms if the part to raise it is called an extender. There's plenty "how to" information on YouTube folks. It's not rocket science. This person I was talking to who called himself the manager with "16 years of experience", began this truly rude interaction by answering the phone with a rude and abrupt "Ronco hold on". When he finally came to the phone, I identified myself by name as a long time customer, and told him the question in one sentence. He barely allowed me to talk telling he could not help me like he did the review Jim P., but I managed to tell him the name on the head which read "PGP", I told him that our system is extremely simple, (they installed the controller 25 years ago). In response he totally and aggressively blew me off making excuses about there's many systems, heads, blah blah. I suggested that he might look in our file and I was sure the answer was there, though I knew he was blowing off. We only have one or possibly two types of sprinkler heads. He continued the rudeness now raising his voice and his tone. He told he they have 1,800 customers and asked me "do you see our trucks on the streets?" I repeatedly told him to lower his voice and be respectful, and he then denied he was loud or aggressive, in other words acting like a 10 year old. Really??? This guy is the manager? It was clear he was making excuses to blow me off and he absolutely had no interest in helping me. If he has this much experience surely he would know off the top of his head what a generic name might be for a part that extends the head to above grade particularly with all the specifics that I gave him (the age of the system, the brand of the heads and that it is very simple). All the rest of the stuff he was interjecting was excuses to get rid of me even making up that I wanted the problem diagnosed which was ABSOLUTELY not ture. One time in 25 years we called with a simple question, over 25 years of loyalty, having spent thousands of dollars and he wanted to blow us off with his 1800 customers, his trucks on the streets and his 16 years of service treating us in a rude,disrespectful and dismissive manner. It is a great disappointment that Ronco has been reduced to this and considers this person worthy to be a manager! We are sick of it and never doing business with them again. I inform him that his new total is 1,799 customers. read more