I have had 2 cars this year in traffic accidents. They both had pretty extensive damage. (2014-The…read moreyear of the wrecked cars?) Steve (Waffle) and Jerry have been very good at helping us out. From dealing with the insurance company to making sure things got done right the first time. I can't say enough positive things about them. In a world where mechanics are often scrutinized, these two really know what they're doing. I will always recommend them first.

Hello, I wanted to pass on appreciation for Nick in the…read moreParts department because of the extra time and effort he gave to assist me. My driver side mirror was damaged at Mike's Car Wash on Monday afternoon as I was planning to drive to Maryland for the holiday weekend, during rainy weather. An inconvenience that I just didn't have time for. Nick researched the part, quickly got it ordered/delivered and even took time to install the part in the parking lot by Wednesday. That's not something that happens often these days. I was able to regroup and refocus on the reason for the road-trip. I would really like to know how I can acknowledge him to your upper level leadership. Something about people like Nick in the service industry is really rare. I pray divine reciprocity in his life, and he should really be recognized for what he probably believes is just 'doing his job'. However, he's going above and beyond and that's very valuable.

Whoever works in the parts department needs fired. Said rude comments to me and tried to laugh it…read moreoff. Parts department is never open till when they say it is, employees leave early. Would never recommend this place to anyone.

the guy that sells expensive rip off warranty you do not need for a already certified car named…read moremike is more concerned with sleezy selling that than making sure car is safe and legal by giving you tags. I left ripped off by a con man driving unsafe and illegal car, I called , wasted days trying to get tags never got them. Disgusting people.

We went to Cronin Kia to see a red Sportage Kia that was for sale. It had been a demo car which we…read morehave no problem buying. Jeff Harper and Frank (a new salesman) were very helpful and to make a long story short we ended up buying the car. We were able to buy the for what we wanted to pay. Jeff Harper was very helpful in explaining how the electronic dashboard worked and spending a good amount of time demonstrating its' various controls and functions. We were treated with friendly respect. It was a good experience.

We just had a parking brake repair for a manual transmission car done today. My husband had a…read morenational chain look at that brake while we had an oil change awhile back. The national chain had quoted a $200 labor charge and plus a hefty part charge. As my husband and I like to spend local if we can, we decided to try Arnold and Son to see if it would be similar. I stopped in informally for an estimate on my own. They took the time to explain (in terms I understood) the possible causes and quote an estimate for each cause. They wouldn't know for sure the extent until they had the tires off and could get to the brake. As the estimates for each cause where very fair, we brought the car in today. It ended up being a minor adjustment and a very low price (small percentage of the national store estimate). In addition to performing the repair, they rotated our tires for free. They just said "we had them off anyways, so why not." It was just refreshing to be pleasantly surprised at the mechanic and 100% feel you were treated honestly. Would highly recommend.

These guys are good, hometown mechanics. They are honest, always on time and completely fair in…read morebusiness and prices. I love that only a couple of guys run the place... family business. And the treat you like family! They remember you by name and are always happy to see you. I only trust my cars (and my kids I drive in them) to these guys. They have looked at each car I have had since I was 16. I wont ever buy a car without their input beforehand. Great people!

My trunk lock wouldn't release with our key or the button. When I got my car serviced the mechanic…read moresuggested Kelly's. I called and was told to bring it in for him to look at it. He fixed it in about 5 minutes with no charge! It has been broken for months! My family will be using Kelly's for anything we need that is for certain.

We received fast and excellent service for our Honda. The price was very reasonable. We had some…read moreminor paint chips, and they fixed the chips, repainted the hood, and made the vehicle look brand new.

We have been using performance Lexus since 2011 when we bought our first Lexus. First, we love the…read morebrand! The cars are tight, well built, ergonomic, driver friendly, long lasting cars. Mine is a 2012 with over 150k and still runs like a top. There are no rattles, everything still fits and works and looks great. I'll have this car for 200k miles, that's a value! Performance Lexus has great Covid protocols in place; barriers, masks, online scheduling and a video report of your vehicle. They have maintained the level of service while keeping the spread down. Their building is a lovely space, pre-Covid you could workout on a treadmill, watch a movie in the theater (with snacks), work in a mini office or relax in a leather couch and watch TV. There's no hard plastic chairs for hours while you wait for your car. They also offer complimentary washes with service, or anytime if you purchased from them. And when your repair or maintenance will take a long time they offer nice loaners that don't smell like smoke. Service guys are nice, professional and frequently we get 10% off labor coupons. Sales guys are good, we've purchased three cars here and would absolutely buy from them again when we need to replace our vehicles. We don't interact with the sales team as much, my car was purchased 10 years ago, but our interactions have been positive. And when we occasionally wander around the floor while waiting for service, they are always friendly but never pushy.

Ive been coming here for car service since I bought my Lexus in 2021. Great hospitality. Nice…read moreenvironment. But the bad is I wouldn't recommend coming here for oil changes based on the 4hr wait time , Set an appointment for 7:30 am service and have been waiting over 4hrs for. Oil change that's ridiculous! Time management here is not a thing unfortunately. Not sure about other services but better off going somewhere else if want reasonable timing.

Amazing experience and very reliable cars. Got me in a newer BMW that I love! Will definitely be…read moreback!

Quite possibly the rudest, most horrible customer service I have experienced at any business…read moreanywhere, not just for car work. I had a headlight malfunctioning, blinking constantly, like a strobe, so this is a pretty serious situation as the car is dangerous to other drivers on the road. I called two business days in advance and made an appointment for a Friday. I told the person when I made the appointment that you have to take the bumper off the car to even get to this headlight so they knew this was not a small job. We even discusssed that probably they would only be able to determine what parts were needed, and I'd have to bring it back on a subsequent day to have them put in. No problem. I dropped the car off right when they opened at 8 a.m. (which they were late doing because the desk person was late, but there is a lot of construction in the area, so that's understandable). I work close by and had a coworker pick me up and take me to work on their way in. At 2 p.m. I called and they still had not touched my car. I asked if they are going to get to it, and they said a tech would be returning from lunch in about 15 minutes and it was his next job. Ok. At 4 p.m., my office closes, and I had to get a lift back to the shop with my coworker while I could. I walk in and say I'm the Lexus, and I meant was that I'm here, just asking for an ETA-I'm fully prepared to sit and wait on the car. There are three people on the desk. The guy who initially "greeted" me throws my keys on the counter. And I'm like, well can you get to it today? At this point, the two other guys jump in and start being UNBELIEVABLY rude and tell me it's best I just take it somewhere else. And I was in shock, and I'm trying to ascertain if it's going to be worked on, because I can wait if they will get to it before close, but no I can't leave it over the weekend. And the guy is going on and on about they are an in demand shop because they do such good work (uh, they've only been open a few months-there is no way they've built this incredible reputation yet and I doubt they will. THere's a reason I'm as of this writing the only review on Yelp). If I'm going to show up and demand the car back I should just go elsewhere. I try to explain-I'll wait in the lobby, I WAS AT WORK AND MY WORK CLOSED. I HAD TO VACATE THE BUILDING. I HAVE NOWHERE TO GO BECAUSE I DONT HAVE A CAR. And I'm still trying to ask if they will work on my car. I didn't cuss, I was just FLABBERGASTED that anyone would treat a customer this way. And at this point, all 3 of the people at the desk start looking down and shuffling papers, and COMPLETELY IGNORE ME and refuse to acknowledge my any further. Basicly just kicked me out of their shop because they ASSUMED I was demanding my car back because I showed up when I have nowhere else to go. I have not been treated this badly by a business in a long time, maybe ever. Do NOT patronize this shop unless you want to be treated like they are doing you a favor by deigning to work on your automobile.

My car's engine went out. Barry and his team were very professional and worked with the warranty…read morecompany to get the new engine paid for. He ran into lots of problems replacing the engine and still honored the original quote he gave us. I'll be taking all my car's here in the future