Jay and whoever works for him messed up my 2017 Honda CRV. I went in for new brakes and came out…read morewith BOLTS missing. When I called to have them fix it they said it wasn't their problem. They would not fix it. My car made a horrible noise for almost a month after until I got a TRUSTED personal friend to look at it and actually tell me what was actually wrong. Horrible customer service and just rude all around. If you make a mistake just fess up and FIX IT!

When I first moved to Westminster 3+ years ago, I used a different well-known shop for new brakes…read moreand was sorry I did. Also, my daughter had used a different chain shop for an oil change. Both jobs were priced high. Quote for a second job I posed was higher than I knew it should be. I went to Westminster Car Care originally because of a discount coupon for an oil change, to be honest, but have since had brakes done, tires, wipers, etc. purchased and installed and asked questions about general maintenance. Jay and his colleagues give straight answers, explain clearly to the novice [I'm a 73-year-old woman], and charge what I believe are fair prices. Service is prompt, as scheduled, and friendly. The guys clearly have a boatload of knowledge. I'm thankful I found this gem.

I give them a zero. I dropped my car off on a Thursday night drop to be looked at Friday for a…read morediagnosis. Nobody followed up so I called around 3pm to get, "oh, we have it right now on a test run. We will call you back." No return call. I had an emergency Sunday and I needed my car. I went to the lot and got it. No phone call Monday. You would think someone would question, where is that vehicle. I went into the office around 2pm, asking for my keys and they wanted to charge me! Worst customer service and experience ever.

I recently purchased a 2021 Subaru (with only 8,000 miles on the car) from Bob Ruth Ford. I had it…read moreinspected at Caples Car Care, and it failed the inspection for window tint and an exhaust issue. I brought the car back to Bob Ruth Ford and they removed the tint and did what was needed to the exhaust so it would pass MD state inspection. When I brought the car back to Caples Car Care, they failed the inspection and told me that Bob Ruth Ford did an inadequate repair, and I would have to pay them to fix the issue or would have to pay another fee to re inspect the work if I took the car somewhere else. I had them give me the car back and I took the car to another approved MD inspection station this morning and it passed. I feel verry taken advantage of by Caples car care!!!!!!

Kenny was great to work with and made sure I was completely satisfied with the work. Time for…read morecompleting the work was reasonable. Also worked with me on replacing part of a mirror versus having to replace the entire mirror. This cut the cost by half. They worked seamlessly with my insurance company and provide a warranty for their work.

I recently had my front bumper, hood and grille repaired/replaced and painted here on my Volvo S60…read more Extremely satisfied with the work they did, the time frame in which the work was done despite being busy, and the accuracy of the price estimate. Super friendly and helpful customer service. The inside and outside of my car was cleaned for me as well. Very honest/trustworthy; I had lost a Christmas card with $50 cash inside in my car which they had found and left in my cup holder for me. I will be sure to return here if I ever need body work done again and have recommended this location to my family and friends.

They tried to up the cost of a fuel pump by about $150 on me. I bought an identical new one…read moreelsewhere and had them install it as my car was there already and I didn't want to pay for a tow to a different shop. I'm not even a car guy and I knew they were trying to overcharge. Beware of this place. Edit: Thank you to the owner for the acknowledgement. But the pump I purchased elsewhere was brand new, and the same make and model as the one your shop was trying to sell me for a lot more.

My car was making noises when I was breaking and the international foreign car service team took…read moregreat care of me! They are reasonably priced and got my car back to me the next day.

This is a well run and honest garage. Jeff is a top-of-the line mechanic and Michelle is always…read morepleasant to work with. Prices are fair and you will be treated well.

Excellent service, great prices and honesty! I'll return for sure. If you live in the area I…read morehighly recommend Francis Automotive.

Let's start by saying that I absolutely hate writing reviews unless they are positive. Typically I…read moredon't bother, I just don't go back to that place. However, this is one that after 5-6 months, I have to write. I write in hopes of saving someone else the money that I spent and steer the to a more reputable business. I will also start by saying that I am partially to blame for this bad review. I went to Perfect Touch Performance over a month and a half or so and kept giving Wes, the owner, chance after chance to do a better job or make things right. Wes is a very likable guy. A family man who lives in the area, so I really wanted it to work out. I am to blame for not reading the signs of the poor work. I also am not too mechanically inclined, so I trusted what Wes was saying. I had a 1809 word review written up and it turns out Google doesn't allow that. So here is the TLDR; -Exhaust: Full exhaust install, installing new cats and back. The exhaust is already rattling. Reputable shop that fixed his issues said the system was improperly installed and will need redone. Exhaust hangs too low, outside of channel that it would fit in. When asked about the rattle I was told pretty much "it was good enough to pass inspection and since we used customer supplied parts (the muffler he recommended) that its not under warranty. -Paint: Paint work done was cracking within a couple days and his fix for the chipping paint was terrible (see pictures). Windows were left open when doing this work, causing a mess in the car. Brought the car back in for Wes to clean. Residue from his work ruined my boost gauge screen. Just see the attached picture and you'll understand. $3k+ and you can get a lot better of a job at Maaco. -Engine bay: The catch can was not mounted correctly and due to its placement rubbed one of the hoses. The rub was causing the new hose to wear down already and for the catch can screw plug to come loose and leak oil. Another other shop had to fix this. -Oil change/sensor: I took the car back multiple times for the sensor to be replaced and fixed. Ultimately the sensor never was working by the time I was done with Wes. The reputable shop again had to do the work. It works now. I have doubts it was ever touched. -I spent over $7.5k of work and literally everything he touched wasn't done right and needed or needs redone/fixed. Every last thing that he worked on was done poorly. Everything he did has had issues that needed fixed or has issues that still need fixed. I can't state this enough; don't try and save a few dollars by going to this cheaper shop. Honestly, I wouldn't trust them to wash my car at this point. Go to someone whose reviews weren't written by friends/family. I was told that he worked with my budget constraints and that was the problem... $7.5k... I expected the work done to at least be done right. Spend the extra cash now so that you aren't just spending it later.

From the owner: We are an automotive specialty shop with the goal of turning your ride into one you have dreampt…read moreof. While specializing in the modern GM and Mopar platforms we offer a wide range of services for many different makes and models in the attempt of becoming a one stop shop. Our specialties include but are not limited to swaps (drivetrains, chassis, and completes), performance modifications, restoration services (body and paint repair), general maintenance, detailing, and electrical services. We also offer dealer and wholesaler bulk pricing for services at a discounted rate based on volume. These services include mechanical repairs (state inspection repairs), body and paint repairs, and detailing.

Outstanding!! Quality auto repair shop. Repaired my air conditioning quickly and at a reasonable…read moreprice. Will definitely return for future work

Had an unexpected serious problem with my brakes... A family member highly recommended Lee's…read moreAutomotive in Westminster so I got my car towed there after they closed on a Friday evening... They were able to work on it Monday due to some cancellations (because they are so good they can be booked up) and repaired the brakes and checked some other things... The car was done on Monday afternoon... They did great work and the price was lower than I expected... Will definitely be using them in the future!

Costs a lot less then a box-store such as jiffy lube and the service feels very honest. I've been…read moregoing here for the past 2 years and I've never felt cheated. I had an oil change done before first coming here 2 years ago and the mechanic at another shop said that I needed to pay some $600 for repairs and Chenoweth said that there was nothing wrong with what the box-store mechanic said - instead the fix only cost me $250 parts and labor. Honest employees but a very hard to find spot so it's worth the hunt to get there.

I've been taking an extensively modified handicap-accessible van to them for the past year. It's…read morenot convenient or cost-efficient to return to the mechanics who originally completed the modifications. Wayne has been amazing at doing whatever it takes to find parts and configurations to keep it safely on the road. Exceptionally good pricing too given the extra work and research often involved. Highly recommended!