This is the go to spot to get that oil checked! Anytime I come by for an oil change, the service is…read morealways great, and they get to it very fast, even when busy, the value of the services are reasonably priced compared to many shops. The customer service is unbeatable, and the work is always satisfactory.

Very friendly and knowledgeable staff. Was done in a timely manner. Highly recommend.read more

This is a well run and honest garage. Jeff is a top-of-the line mechanic and Michelle is always…read morepleasant to work with. Prices are fair and you will be treated well.

Excellent service, great prices and honesty! I'll return for sure. If you live in the area I…read morehighly recommend Francis Automotive.

Had a new GY tire losing air, I stopped in without an appointment. I found it had a nail in the…read moretread so and they plugged it right up and I was in my way.

I was unimpressed bt this location…read more 1. The manager was just rude. Ownership should look into replacing this guy. 2. After spending $1600 on tires I believe it reasonable that the tires be inflated to the proper level. However these jokers sent me home with half of the PSI than my vehicle and the tires requires. This forced me to return a day later and get them to properly fill tje tires. Keep in mind I had alreay spent 4 hours of my time so they could put them on my truck. Ugh Just a bad experience

I scheduled an appt online and went in for a slow leak on one of my tires. The person who greeted…read moreme was friendly and helpful. The tire was repaired within an hour, which seemed reasonable. They did suggest some other items, wiper blades, oil change, etc., that I didn't actually need right now, but didn't pressure me on any of it. Overall, a good experience.

Stopped by this shop to get my new truck MD inspected while in Westminster for a client. Initially…read moreit failed as a result of a chip in the windshield, but the team worked with me while I got it repaired by safelight. I appreciated their dedication to customer service during the process.

Everyone there is so kind and I feel like they really look out for you and your car! I am so glad…read moreI found a place that I know will help keep my car in running condition and that I can trust. Also the prices are very fair.

First time coming here for a tire replacement and so far, not bad. Came in earlier than my…read moreappointment and already they start working on my tire. The receptionist was nice and the price wasn't bad for the purchase of the tire and the installment. So far seen mixed reviews but hopefully that change :)

Brought my truck in to have alignment rotation and balance for a 1 o clock appointment and was told…read moreit'd be around 2 hours. Show up at 3:30 and they hadn't even looked at it.

Wow to the team, Manager and technicians! I have mechanics in my family and using someone new and…read morenot related is scary! I had a great experience getting tires and learned things about my vehicle I did not know. I will be returning for brakes and a battery. Thank you Westminster team for being so cool and knowledgeable.

I have been to this location in the past and had no issues. The staff were friendly, got the work…read moredone (correctly), and I always kept this place in mind when I needed work done to my vehicle. Recently (in the last 6 months) I went to purchase tires. The associate who was manning the desk seemed a bit off (hungover, not at all there - not sure what it was, but I didn't think anything of it at the time). He found a set of tires for my car after fumbling around with different systems that were not working for him (he was very outspoken about the issues he was having, which I found unprofessional). When he finally found a set, I asked him if the purchase came with an alignment. He said it did not, but he would 'throw it in with the same price' if I purchased the tires. I said definitely, and thank you. Once I received a call that the car was ready, I went up there and picked the car up. Upon driving the car home, I noticed a vibration in the front and the steering was pulling to the left harder than it was when I brought the vehicle in for the new tires. I immediately took the vehicle back to the location and mentioned this to the staff. The guy who sold me the tires was there, along with another employee who was making comments to the guy who helped me that they didn't do aligments for free. I got the impression he was part of management or the owner. I mentioned to the guy who sold me the tires that he told me he would include the alignment in with the price, and he tried to deny that he said anything like that. They took my keys again and said they would 'fix' the alignment as a courtesy. I asked the guy who sold me the tires for confirmation that he balanced the tires, and he confirmed he did. The employee who I assume was the manager started asking me quite a few questions about alignment that were beyond my understanding, and he basically started trying to explain to me that the bad alignment had nothing to do with any work they did to the car, and then started saying it was probably the road I was driving on that was making the car pull harder to the left than it had been before the new tires were put on the car. I started to realize this was not a constructive, nor a rational conversation, so I didn't continue to debate the issue. I did, however, ask the 'manager' if I took the car to another shop and they were able to determine that the alignment was either nerver done or made worse, if they would reimburse me for a portion of the cost of the tire installation. He of course said they didn't do that and they don't do test drives on freeways, so that may be why the technician who supposedly did test drive the car after the work was dont didn't notice any alignment issue. I am really disappointed, as the staff I have been assisted by in the past were nothing like these two employees. One seemed incompetent and I wonder if he even remembered saying he'd throw in an alignment, or if he was just saying he never said that because his manager was present. The manager was flat out rude and extremely defensive. Judging from other reviews, it doesn't sound like this is a common incident (I am seeing lots of positive reviews for this shop), and I hope nobody else has this or a similar experience, but I will not bring my car to this shop anymore. VERY substandard work, lack of clear communication, and very unprofessional.