I don't usually leave reviews, but I felt it was important to share my experience. I brought my vehicle here after I was involved in an accident, expecting clear communication throughout the process. Unfortunately, that wasn't my experience. Throughout this process, the employee I communicated with was Hector. After dropping off my car, I went weeks without receiving any updates. I eventually had to call the shop myself to find out what was happening with my vehicle. During that conversation, Hector informed me that my vehicle had been declared a total loss and that storage fees had been accumulating. I was surprised because I personally had not been informed of this beforehand. Another issue I experienced was that my vehicle had already been disassembled. When I asked about picking it up, Hector told me the vehicle could not be put back together unless I purchased certain replacement parts. He also explained that if the shop reassembled it, I would be charged approximately six hours of labor. As a result, I am now in the difficult position of having to retrieve my vehicle in a disassembled condition. Overall, I felt the communication throughout the process was poor, and it made an already stressful situation much more difficult. I hope the shop improves its communication with customers in the future. My advice to anyone bringing their vehicle here is to ask for updates in writing, request copies of important documents, and make sure you clearly understand any policies regarding storage fees and vehicle disassembly before leaving your vehicle. read more

We recently walked in without an appointment to get an estimate on our car, which was hit in the passenger door. They were really friendly and helped us right away. Also there estimate was very reasonable for the damage. Great place and I have used them before 20 years ago. read more

I can't say enough good things about the customer service at Ron's Body Shop, especially from Roggy. I've been here multiple times, and they continue to earn my trust. Roggy is kind, responsive, and genuinely cares about making sure everything is handled right. It's rare to find service like this these days, especially when the work is solid and the pricing feels fair. read more

We had 2 amazing experiences with Hector taking care of us! He is thorough and goes over all concerns. Exceptional customer service. They do amazing work! The paint job looked great. Hector handled dealing with the other driver's insurance with all issues and made sure we got all necessary services covered. Turned unfortunate stressors into a pleasant experience. Highly recommend! They even cleaned our car inside and out after taking care of the exterior work. read more

I'm back! I can't believe I actually backed out of the garage before the door was completely open. The door pulled off the antenna and created a dent on the roof. I just had to laugh, no one wants to pay for a mistake they made like this but when I go to Ron's it makes it less painful. Years ago when I wrote out large checks for a remodeling job I told my husband that it is a good thing that I like them. So I am thankful that I love this place, they always take care of my car and delivers quality work at a reasonable cost. I loved working with Hector who was clear in communicating what they will be doing with the job and came in very close to the initial estimate. Thank you Hector and crew for a job well done! read more

Ron's Body Shop is a place you can trust to do excellent work. I made the mistake of having a fender repaired at the dealership once. Compared to the work at Ron's it looked like they painted it with a rattle can. These guys are honest, friendly, and do high quality work; a combination that's hard to find these days. read more

Thank you Rogy for restoring my faith in humanity! (And my mirror) I was in a small car accident that led to my passenger side mirror damaged and that damage affected the ability of my window to roll up and down. I came to Ron's Body Shop and Rogy helped me out. He fixed my mirror & window right away, and didn't charge me a dime! That was so nice of him. Even if it was an easy or quick task, I feel like any other place would have charged me something. It's so rare now and days to come across good people and good honest businesses. Hopefully I won't need a body shop in the future lol, but if I do this will definitely be the body shop I come to. read more

The best when it comes to customer service. Hector Del Rio took care of my vehicle in record time! Much appreciated for your service. Highly recommended when it comes to getting your vehicle fixed. read more

Hector was great. In fact the entire company was friendly and professional. My car was done the 1st time correctly in a timely manner. Would go back if ever I needed any repairs. read more

Family owned and run for so many years in Old Torrance, this place offers a very reasonable alternative to the high prices others charge for simple repairs. It's worth getting a quote. We were very satisfied with the work and attention to detail since they went above and beyond in their repair. Check out the inside of their shop. It's a living museum! read more

Ron's Body Shop - Body Shops Near Me - Torrance, California

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I used Ron's several decades ago to repair my Lexus and they did a wonderful job then. This time they repaired some minor dings and scrapes perfectly on my wife's Honda Odyssey, for $1000 less than nearby Y&S was going to charge. They also beat their own estimate of in-shop turn around time by one day (6 days not 7). Very professional and I highly recommend. P.S. inside they have quite a collection of museum quality car antiques, such as old gas pumps. read more

This review is based on nothing but the poor customer service received from Fred. I just called asking for an estimate and Vanessa, who was lovely, put me through to an estimator. I started off by saying I'm just looking for a ballpark estimate as I know any shop would need to see the damage in person and I rattle off the small damage. The first thing their estimator (Fred) asks me is if he could advise me on something and goes on to say "if you just listen to what you said" and continues to tell me I gave him no make, no model, no year, no color, he doesn't know if it needs repainting or what, so he can tell me $9k or any amount really because he doesn't have all the info, then said I'd need to bring it in for him to evaluate. I told him he did not have to worry about me bringing my car in. I am aware the damage needs to be assessed in person. I am aware the make, model, year, color are important factors. But you know how to handle that like an adult? You ask follow up questions pertinent to your job as it is YOUR job. Not mine. He knows what info he needs, the customer might not. As a fellow customer service rep, the way he talked to me is basically the way all customer service reps WANT to talk to customers who ask what we may deem as obvious questions, or don't give info WE know we need, but DON'T because it's rude and unprofessional. read more

I am that person that backs out of the garage without waiting for the door to fully open. This usually is not a problem but on this fine Saturday morning I forgot to close the trunk and crashed right into the garage door. I thought this was the perfect way to start my morning but the story gets better. I can't close the trunk because it is completely bent and misaligned. It's a Saturday so most local body shops are closed. I called the only shop near me that was open and this was Ron's Body Shop. Rick held back his laughter I'm sure and told me that it is the holiday week and they are not taking any more cars. He must have sensed the panic in my voice when I told him that I can use Bungee cords but how do I turn of the courtesy light in the trunk so that it does not drain my battery. "Come on by, I will help you disconnect it" he said. When I arrive, he clears out all the leaves that have collected in the crevices of my car and takes out the floor mat in my trunk also to clean out all the dust. I like this guy. He must have taken pity on me when he realized that I am a doctor and I am driving around in in 2005 beat up Honda Accord that has 300,000+ miles and now I have to Bungee cord my trunk. Imagine driving to the hospital in that? He called one of his employees, Amin, who fixed the entire trunk in a matter of 30 minutes. I was in shock. They could have easily just pulled the light switch off and told me to come back so that we could submit to the insurance and possibly make more money....Instead, they took care of me and were completely honest, upfront, funny and kind. I was beyond impressed. This shop reminds me of my childhood. My dad worked on classic cars. The decor is phenomenal. The staff was incredibly welcoming and Rick was super knowledgeable and so so sweet. I will definitely be back. Thank you Rick, Amin and staff for all your help. You really restored my faith in humanity read more

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Had someone back into my car & the shop made it seamless. A week later my car is detailed and brand spankin new!! Customer communication is important to me and they made sure to keep me updated on the progress of my car! I highly recommended! read more

Someone rear-ended me and I was pushed into the car in front of me so my car needed major repair. I was referred to Ron's by a friend and they said they would do a good job and take good care of me. That's exactly what they did. They helped me with a rental and had my car back to be good as new and in a timely manner. Hector was on top of everything and the owner Veronica, was very professional and accommodating. I highly recommend them for your car repairs and paint jobs. read more

Ron's Body shop gets the highest score for their outstanding customer service! I have taken several cars to Ron's and have had a great experience each time. They are attentive, honest and do quality work. My family worked with Rogy a couple weekends ago and we were exceptionally pleased with his professionalism and kindness. Hector is awesome as well and has always given us great service. I highly recommend Ron's Body shop for any body work or collision repair. The best in the South Bay! read more

I called in and asked if I could come in for an estimate on an older vehicle. When I got in Chris thanked me for the call. I like that he went above and beyond when he figured out my estimate. And I had a starting point that I could take to the insurance company to start negotiations. But while I was in the shop I got a chance to really see how important customer service was to the folks at Ron's Auto body. It's like a museum dedicated to all things automotive plus some extras. It's a great place to stop in and take the kids so they can see the museum inside. Once I got there, I was greeted by a young lady and just felt as though they really cared about me. While Chris was working on my estimate, I spoke to the other adjuster there and showed him that my wife had scraped her front bumper and it was going to cost $300 bucks to get that fixed. He mentioned that a lady comes in all the time for that same repair on that vehicle. And he said that he would be willing to do the repair for $250 or to use a little touch-up paint and fix it for free. As soon as I left the store I ran to the dealer and got the touch up paint had my wife meet me back at Ron's Auto body and he in fact did the repair for absolutely nothing. Customer service is excellent and the friendly family environment is something that you don't see very often anymore. The story doesn't end there I actually called in today because I was having an issue with the insurance company and Chris gave me some wonderful advice and I was able to get that problem solved with just one phone call. Just want to say thank you to all the folks at Ron's Auto body you guys are the best in the business. A+++ read more

Ron's Body Shop - Body Shops Near Me - Torrance, California

Roggy was very helpful. Fast turnaround, excellent communicationb and highly recommend. Thank you!

Roggy is the best! I trusted him from the day I went in to receive an estimate. After a few estimates and contacting my insurance company I knew I wanted Ron's Body Shop to do the work. Roggy made sure everything was taken care of , and contacted my insurance company to inform them what else was needed to make my car look like it looked before the repairs. I'll recommend this shop to anyone who may need any repairs and a guarantee to back their work. read more

Ask for Hector for all your auto repair needs! Hector was candid and transparent with the auto repair procedure by providing before and after pictures. Amazing customer service and most importantly, a fellow 49ers fan; enough said. I would highly recommend Hector and Ron's Body Shop for all your auto repair needs!! A+++++ p.s. Ask for Hector and support your local business! read more

This review is difficult to write. Everyone in my family has been bringing their cars and referring friends to Rons for many many years. Ron's was always the best. The service and work were both outstanding. A couple of months ago I went by to get some minor damage repaired as I had done in the past. Before even leaving the car, Ricks behavior was so aggressive and belittling, I said I would come back another time. I went to another shop. Its very disappointing that a shop that is/was part of Torrance's hometown service has fallen. read more

That rick was the best service writer I've ever seen he always kept me in the loop he was very professional

All the comments on costumer service are dead on! Hector was great from the start and genuinely wanted to fix my problem. Had two side mirrors painted and installed. Whole team did a great job. Price was super reasonable. Will be coming here for future work. read more

My family has been coming here for so many years for our repair needs. They are a 15-minute walk from our house and the service guys are all good. I seem to get Rick Martin every time i come in and he takes care of business and tries his best to get the job done faster. I brought in my car for minor damage and it took some time but in the end, I was glad to get it back where it looked brand spanking new. For anyone who is new to Torrance and gets into any kind of accident, bring it to this place because they do a damn good job. read more

Ron's ruined my BRAND NEW car.. I rear ended someone and took my car to Ron's. Considering the damage it should've been a VERY simple repair and paint job. However when I got my car back I noticed that an odd shuffling noise was coming from behind the steering wheel. What's more, after 12 months the white paint started to chip off, revealing the metal underneath. The worst part was when, about 2 months after the repair, the car started to sway left and right while on the freeway. It was definitely not an alignment issue as it was sudden and dramatic -- it felt like I was driving on ice. So I took the car back to Ron's where they told me "OOPS this was our fault" and wouldn't tell me what the mistake was exactly -- they "fixed the problem" and told me not to worry about it anymore. Unbelievable. What kind of mechanic does this? I'm still in and out of Ron's constantly for the same problems and what's appalling is that they refuse to acknowledge the shuffling noise behind the dashboard. I can't go to the manufacturer anymore because they refuse to honor the warranty, claiming that Ron's caused the problems and I need to deal with Ron's. Again, keep in mind this was all on a brand new car. These are the shadiest mechanics in the South Bay. Do not risk your car here. read more

These guys are the best! I've taken several of my cars here over the years and they've always taken care of me. They're really informative and helped my daughter with a referral when her Prius broke down, even though it wasn't an issue they could help with. It was the first place she thought to take it, and they were really great with her. read more

My car got damaged and filed an insurance claim and brought my car there. My insurance company tried to make cheap repairs but Roggy negotiated with my insurance company for every detail for my best interest and fixed my car perfectly!! I couldn't even recognize it. They also cleaned my car and get it ready for me to pick up earlier than expected! I definitely go back there again and recommend to everyone. Thank you very much for great jobs! read more

Hector went above and beyond to help me with my truck after getting rear-ended. He explained everything and broke it down for me to understand. I've never been in an accident before, and he made me feel really comfortable with the process. Definitely recommending Ron's Body Shop to everyone I know, and Hector was the best. read more

I was rear-ended during Friday afternoon rush-hour traffic. The damage wasn't too bad, but the rear hatch was dented and wouldn't open. The bumper was also damaged. My neighbor had his car repaired at Ron's Body Shop and was happy with them, so he referred me to them. Since liability was clear, I decided to handle the claim myself rather than involving my insurance company. I'd never heard of the other driver's insurance company. The claims adjuster was awful. She failed to return my calls and emails. Hector at Ron's Body Shop held his own when dealing with the flakey insurance company and ultimately got them to pay for all the parts and repairs. Hector, Rick and Vanessa were all consistently professional, courteous and responsive. I am very pleased with the quality of both the repair work and the paint job on my car. I highly recommend Ron's Body Shop. read more

Ron's Body Shop did an amazing job job. Customer Service was above and beyond. Many thanks to Rogi for exceptional service and all the team members that did the work. I highly recommend this shop that offers top rated work and customer satisfaction. read more

This is our go to body shop whenever our cars has an owie. They are a preferred body shop from AAA's insurance list so they're reputable and dependable. I love working with Rick and my husband has known Rick for a very long time and likes the man! Rick is a very chill guy but very straight forward and super helpful and accommodating. If something can't be done he would suggests alternatives or just tell you it's not worth it and I so appreciate that. Rick always takes care of us! The place itself has a very fun 60s feel to do it (with old classic cars on display, and I think a record player and some other old machine from back in the day hahaha) My car always comes back looking brand spankin' new. read more

I brought my car to this place based upon my insurance recommendation. But just to be sure I did get a second opinion and I was very happy to decide upon trusting Ron's shop. They provided an estimate, time frame, seamless transaction and their work was excellent! My car looked amazing! Would recommend this place to everyone. read more

Called in explaining my situation and scheduling conflict with my truck, Rick the intake receptionist was not nice and the customer service was not very understanding of my time limitations. Kinda like an "Oh well" attitude is what The vibe was & to my disbelief with this process ,I decided to go elsewhere. This shop does not appreciate new or returning customers. read more

I've been in a couple accidents and have taken my car there every time. Every time I've had to deal with the other parties insurance and Hector at Ron's Body Shop was on top of things and taking care of the insurance company. Hector is great! read more

seasoned experts and pride of work have made this my go- to body shop. Highly recommend

Sorry to say that I have had need for body work for my cars multiple times.I was first recommended by AAA To Ron's Body Shop about 10 years ago., The work restored my 2010 Audi Q5 multiple times and now Mercedes GLB250 to like new condition and the turn around time was like 2 weeks. Sorry I didn't take before and after pictures to post so you have my testimonial only. ' Staff are totally supportive and gave me courtesy every time . Rick and Hector both have expertise in auto body repairs. read more

The team at Ron's is very good. Roggy took good care of me. He wanted to make sure I received new parts. In fact he installed a used door window temporarily as he waits for a new window to come in. The workmanship was good and they kept me updated on when the car would be ready. I highly recommend Ron's Body Shop. thank you Roggy. read more

I was hit on the freeway. had back end damage. the first place I took my car they refused to refused to repair it . my insurance company had me call Ron's auto repair. they came and pick up my car and said they would repair my car. they did it and they were very friendly and courteous. the work was perfect my car looked new. I would recommend them to anyone who needs work on their car. read more

Did a great job fixing my car that someone had driven into in a parking lot and just drove off, no note left. Friendly, helpful staff. read more

This used to be a good body shop, but "HOW FAR THE BODY SHOP HAS FALLEN FROM THE TREE"! These guys use the same darn 57 Chevy they used in the 80's. They ruined and wrecked my wife's 2006 Cadillac CTS. All the paint fell off after 6 months, especially around the areas they worked on. It peeled, rusted, & turned into such a mess within one year that we had to sell our Caddy as it embarrassed us within our neighborhood in Torrance. When we called back, all we heard was the temper their manager has. He went ballistic then so did I. It got close to a fist fight, so if you want your car ruined for life...don't go to the shop that is living off its past history because you will have to sell your car when it turns into an eyesore. I loath this shop & everyone who works there. YOU WILL NOT GET YOUR LIFETIME WARRANTY, as that is a load of bull. read more