I had my roof replaced a few years ago with asphalt shingles. They made the process super easy and…read morethe crew worked very hard and got it done quickly. Recently, I discovered some issues with water coming in around a pipe vent. We had a little bit of miscommunication, but once that was cleared up BJ came out quickly to inspect and come up with a plan to fix the issue. We're currently in that process and it's being covered by the warranty which is a huge relief. So despite a couple hiccups, I appreciate that they're working hard so my home stays dry and protected and I'm pleased with their service.

When Headed Home pro arrived, he was informative, helpful and courteous. I learned a lot. I hope…read moretheir estimate is as thoughtful as their rep.

Praise God that I was able to find this company! They were the only company to call me back when…read morewe had our roof leaking in several places. I'm sure all the roofing companies are inundated with calls and probably booked for months. And understandably, priority is given to emergency type of calls. This awesome company called me back and that alone I have to give them 5 stars. By the way, these guys were featured by KHON2 6pm news on March 19, 2026! (Even KHON2 mentions that only two companies returned their calls, Alakai being one of them). Tisha from Alakai Services and Roofing called me back right away on the same day I called. Honestly, I didn't expect anyone to come out on the same day when we were in the midst of this Kona low storm but they did! Tisha was an angel who was warm, friendly and understanding. She patiently listened to what we were facing at home. I was a nervous wreck especially since one problem area was in my room right above my bed! She reassured me that she will check their schedule and see when someone could come out. A few minutes later the owner Manny himself called me to say by chance, he could squeeze us in and he will send the guys to inspect the roof to give us a free estimate. His daughter Tisha went to bat for us and told her father that we really needed help so he sent his guys to check it out. Thank you Tisha, you're an angel! Julian and Eddie came about an hour later. Eddie was kind enough to fix the leak above my room during the inspection. It must've been pretty bad for him to take action. He did me a solid, because if we decided not to go ahead with it, it would've been for free. Julian and Eddie worked diligently and thoroughly to inspect the roof and came back with a fair and reasonable estimate and to my surprise told me that they could do it that same day! These guys were so awesome, because they came with a smile and worked through the rain that never stopped!! Most companies I'm told will not work in the rain. So grateful we found this company! Alakai Services and Roofing apparently has huge contracts with government, state and other commercial businesses. But they make sure to take care of the residential people like us. Manny informed me that he grew up in the business with his father and his father also took care of the local residents too. I can't stop singing their praises and again truly they were the angels sent to help us. Thank you Jesus! A huge thank you to Manny, Tisha, Julian and Eddie for being there to rescue our home. Now we can sleep peacefully knowing we are safe under our roof. I highly recommend Alakai Services and Roofing. Remember, during these times emergency calls will take priority so please be patient and they will help take care of your precious home. Please give them a call. Father God, please help those affected by this storm and watch over the communities who are coming together to help their families, neighbors, and friends. Also please watch over the first responders and these companies like Alakai Service and Roofing to stay safe so they can be of service to our Aloha State. In Jesus name we pray, Amen!

In this busy time of roof repairs, coming off of multiple stormfronts, we were fortunate to come…read moreacross Manuel and Alaka'i Services and Roofing. He was able to schedule us promptly for an assessment and estimate, and even able to fix our leak right on the spot! We were so grateful, especially with more rain coming and our leak happened to come directly onto our light fixture, involving the risk of electrical problems as well! Mahalo Nui Loa for the customer service, resourcefulness and professionalism!

Roof roll seams will leak in through house while still under warranty. Owner does not get back to…read moreyou when notified. Owner lives on my street. He doesnt do the job right according to my fruend that was a roofer that said he did pis poor poor work and did not bleed seems right, most all seems bad. I had to wet patch seams myself to prevent further damage due to a roof still under waranty that diesnt work as it should.

These folks did a fantastic job for us here in Mililani. Rochelle and the rest of the staff…read moreanswered all our questions, calmed our fears, and replied promptly to our inquires. They were on time, completed a professional roof replacement and spotless clean up when the job was finished. Mahalo Koki Roofing, Inc. !

I contacted Murakami to obtain a quote. Great customer service, they came out right away and…read morewithin days I was emailed a quote. This was in March. I was trying to get a few quotes before I decide on my roofer. Since Murakami I contacted 3 more roofing companies they all came out to inspect my roof. However, they have not sent me any kind of quote. 2nd roofing company - 3/4 inspection, 3rd roofer - 3/23 inspection and last roofer - 4/1 inspection. ALL 3 no quotes. Oh and I contact another roofing company on-line twice in April with no response. They all came out fairly quickly to inspect, however, no quotes. I understand they are business, but communication is the key. Thank you Murakami for your great customer service!

As a prior roof customer of Murakami Roofing, they were our first choice when requesting reroofing…read moreestimates for our current home. After initially setting an appt date using their mechanized system, it was more than 2 mths out, I called back again an actually got a 'live' person who moved it up a month earlier. Carson came out on a Saturday to do the estimate. Explained our timetable to him, and he said he would have the estimate to us in 2-3 days. After a week, I called, got their answering service, and asked when I would receive the estimate. They assured me the message would be relayed. NO CALL BACK. Another week passed, called again, and requested same. AGAIN, NO RESPONSE. Its since been nearly a month and I've yet to hear from them. Even sent a message on their online site, still NO CALLBACK OR RESPONSE. This has been a totally disappointing experience and a lack of courtesy. So sad for a local 'family' business. Its not possible to get anyone at the company on the phone, they dont return messages left, their email on the site comes back 'domain not found'. It seems Murakami roofing does not want to have contact with customers. Finding this out now may be a blessing, what if there was a roof leak later?

Efficient and quality work, reasonable price, would recommend Kevin for tile roofing workread more

Great Communications. They were on time on the date stated that they would start. They were able…read moreto do the entire job in one day! That includes a complete tear off. They brought a team in and knocked it out. The clean up afterwards was outstanding. I was on the main land and traveling back, so they sent me photos of the progress. I inspected the roof when I arrived back home. A+++++ job. I highly recommend this company if you are in need of a new roof.

We could not be happier with the service from On Top Roofing! From our very first call with Kimo,…read morehis communication was prompt. He was always responsive, kept us informed at every step and never left us wondering what was happening next. His explanation of the different roofing options was tailored to our needs and budget, so we felt confident in our decision rather than pressured. Everything was straightforward with no unexpected costs along the way. The finished roof and silicone coating look fantastic. His crew was professional, friendly and clearly took pride in their work. They were meticulous, completed the job on time and put a lot of effort into cleaning up, making sure roofing debris and nails were picked up around our property. We would highly recommend On Top Roofing!

We are so blessed to have found such a wonderful roofing company! Kimo and his workers were so…read moreincredibly efficient and worked so hard from start to finish. Communication was clear, scheduling was prompt and the crew was professional and respectful of my property. The quality of their work shows in every detail and the cleanup was great. I'm thrilled with the results and highly recommend On Top Roofing for anyone needing a reliable, top quality roofing work!

I think they did a very fast and professional job on my girlfriends roof…read more They dropped off the supplied on a Friday and came on an early Saturday morning while we were on vacation. They finished the job in less than 9 hours. When we got home everything was cleaned up and the from what I can see the roof is great. I would recommend them friends and family. Their price is very reasonable for the quality work done.

I was referred to Kimoto Roofing. I have Japanese tile roof which can be easily broken and…read moreslippery. Rob came the next day to check out the roof. Apparently there were many cracked tiles, probably when panels were put in, tenting and/or neighbor's avocados. He checked for this type of tiles and the color. Recommended extra tiles because not many in my color which I did want. Rob and his helper went straight to work for many hours (in the hot sun and no breeze) due to the tile being slippery, not to cause further breakage and must do one at a time). They then carefully brought in the extra tiles for storage. Very happy with the work of Rob and advice on the care of the roof.