Everything is great about this store! yeah it is a little pricey but its worth saving up to get a fine piece of furniture and the customer service is by far the best in the city I just bought my third piece of furniture 2 months ago and I couldn't be happier! my first piece was at the old location about 10 years ago and that chair looks as good as it did on my first day of purchase. Mia and Kevin were fantastic; mia knrw her stuff and helped me pick out the perfect couch, and Kevin- even though it wasn't his sale -helped me change the legs on it after 2 weeks. i have aalways been impressed with the folks that work here. this is a great group of associates and they know their materials as well as they have history with the company. i come in here a few times a year just to lookand i think the couple of negative reviews below are completely bogus. read more

This place is nice, low pressure sales staff, no-nonsense pricing (they dont really have discounts) and the majority of their products are made in the US. I like that all of their beds are designed to support a mattress without a box spring, so you never have to buy a box spring again! We love our queen size bed and mattress. We also ordered a large sleeper sofa from them and the delivery team was extremely patient in making sure it fit through our narrow/short hall and doorway. Also they removed their shoes before entering the apartment, without being prompted, so as to avoid soiling anything with their work boots or sneakers. read more

I love room and board. Great quality, American made. I bought a sectional 6 years ago and still looks like new. Excellent quality.

Bought a bed here, waited 4 weeks (sleeping on floor) for my dream bed to arrive as planned. It was then on backorder due to fabric delay for another MONTH (salesperson said - at least). They offered no compensation, no alternative and no apologies. then convinced me to just cancel the whole thing. Overall, not a great customer service story and I wasted a month waiting for nothing. Ultimately bought practically the same bed at Crate and barrel which was delivered in 4 days (Ella bed at room and board, Tate bed at Crateandbarrel).... read more

I have now ordered furniture from Room & Board for several rooms in my home, and they are simply the best. They walked me through some questions I had regarding the online ordering process, and made it very easy. The quality and aesthetics of the furniture are excellent, and the delivery service is the best. The process is painless, they communicate and show up when they say they will, and do a great (and fast!!) job every time. The two gentlemen who have delivered twice to my home are total pros and a pleasure to work with. read more

Nice selection but customer service is terrible. They're attitude needs to be checked at this store. They act as if their furniture is high end and irreplaceable. My shipments are very delayed and when I called to check in with them about it I was treated like a criminal. I wonder how much I have to spend to get treated well. Double check your validated ticket here. The times I have gone they did not validate my card correctly and I paided full price for parking! read more

My previous review was "filtered" and I have no idea why. Here is the re-post of my experience with Room and Board... "I was searching for the perfect new sofa, and after several months of browsing stores with great designs and horrible customer service i happened upon room & board. while their designs weren't as phenomenal as some of the others that i had seen, their customer service was grand. i paid for their "fit service" to come to my apt. building and see if the sofas i liked would actually make it up the winding back stairwell, which they confirmed the one i really wanted would. I went back and ordered my sofa, and the agent that was there informed me there may be a slight delay (about a week) due to the upcoming Xmas holidays and their annual set change in the store. Right before it was to be in their warehouse, i received an email saying it was delayed another 2 1/2 weeks. Seeing as though I'd already waited two months, it was disappointing but what was i to do. When that deadline approached, I had to contact my "design associate" (who did nothing more than give me fabric swatches) to see if the sofa was still on target, and low and behold she then replied that it was delayed upwards of another week. Finally (after over three months) when it was done and delivered to my home... IT DIDN'T"T FIT UP THE STAIRWELL!!!! The delivery people managed to bring it up the front stairwell, but I could have been fined a huge sum of money by my management company if they had seen it. Final summary, I'm angry that I spent money to have people come out to measure incorrectly and had to badger a design associate to find out when i would actually receive my furniture..... everyone there was super friendly until i placed my order and then their customer service went to hell. I do love my sofa though" Seriously though, I love the hell out of the sofa I got...and it was the last year that fabric I chose (a lovely warm, yellow toned woven fabric) was offered by them for the glorious Andre sofa... I really feel that my experience is due to poor customer service training...they were all trying their best (well I'm gonna leave the design associate out of that comment because she was just awful), and I hope that this comment will not be "filtered" out. I would go back there for more furniture, if I had the disposable income, just because of their great design and end product (even if it takes over three months to get it...) read more

Horrible customer service. I am convinced that the sponsor their positive reviews. Will never shop here again.

Honestly, this place should charge other brick & mortar stores for lessons on good customer service. Reasonable prices, gorgeous show room, good quality, (mostly) made in the U.S.A. pieces... awesome awesome service from start to finish. We got our dining room table from their annual floor sample sale and just got a sectional and dining chairs, as well. Love. read more

The quality of their offerings is excellent and the prices are not bad considering what you get. Most of all, what motivated me to post a review was the excellent customer service I received there. Even though they do not work on commission, a sales person sought me out, answered my questions (I had a lot of them) and did everything in his power to find out what I needed to know before making a purchase. He provided thorough and accurate information even when it might mean that I would decide to make a purchase elsewhere based on that information. I felt very valued as a customer and will be glad to make purchases there in the future. read more

Very helpful staff. Very beautiful furniture. I would definitely recommend, and will go back in the future.

Over the past 10 years, I have purchased many items from here. I find their selection and quality to be very good. Their accessories are particularly interesting and very nice. I own many of their picture frames, and they're beautiful and well made. Lamps, rugs, vases and especially BEDDING are unique and gorgeous. I think it's expensive, to some degree, but worth the investment. I also like that stylistically, there's something for everyone there. read more

It has been said many times before on here, but the customer service was absolutely astounding. Tracy, the design associate, was incredibly knowledgable, kind & patient. I probably spent about two hours with her, and never once did she try to rush me. I look forward to many more purchases in the near future, and working with their amazing design team! read more

Room & Board will appeal to anyone looking for tasteful, functional modern furniture. The showroom is large (three or four floors), with lots of pieces on display. The staff is attentive but not pushy. While some of the items are quite expensive, and nothing is cheap, prices are generally reasonable: cheaper than Design within Reach, and comparable to (but nicer than) Crate & Barrel. We purchased a half dozen or so pieces from this location and have no complaints. read more

I have to say, so far so great with our Room and Board experience. If I could afford it, I would get every piece of furniture from here. It seems very high quality, good style but without being impractical. We bought our table and bed frame here. They have a nice design room where you can pick out your fabric. This was so helpful for me to visualize it. Also our design consultant Connie was awesome. She was so friendly, not pushy at all. She made us feel really comfortable and spent just the right amount of time with us, but also gave us space to explore the store a bit. We ordered the bed in store, but couldn't decide on the table length. They have a lot of custom options, so you can get just the right size. We settled on a standard size, called up and was able to add it to the same order no problem. The gentleman on the phone was very helpful. Same delivery date and everything. If you custom order, it will take a fair bit of time. I do like the idea of getting a table that was manufactured in Minnesota. The delivery: excellent experience. The guys were polite, they took their shoes off without being asked despite carrying very heavy things in the house. They were also very quick and they added felt to the table. They also instructed us on how to clean our items! Very helpful. We are very happy so far with the furniture. The way the table is made is very impressive. It is a bit expensive I won't lie but it's only a bit more than other comparable stores and the experience is far superior. Furniture shopping can be overwhelming but honestly Room and Board was such a joy. If you go though, I would be careful were you park because it is so expensive around there. If I had to go again I'd take transit. read more

I love this store. The furniture is very modern and well made. It's perfect for those who are city dwellers and don't want a traditional look. I am outfitting all rooms in my condo from this store. Carl is my favorite salesperson. Carl has help me design my living room and it looks fabulous. I can't say enough about Carl's talent and gift for design. I am going to keep shopping here. read more

This store has the best customer service (sales associates a plenty) and an incredible amount of furniture to choose from. Prices are definitely reasonable too - not inexpensive, but in line with the quality you are getting. Bought a large media/storage system from them. One piece came slightly damaged and they had it replaced within a week...no questions asked (they actually insisted on replacing it even when I suggested just touching it up). read more

I went into Room & Board to purchase some new furniture after moving into a new condo. An associate named Kelly helped me. The 2 star review does not reflect Kelly's service nor the couch I purchased but rather the principles of customer service at Room & Board as a whole. When I purchased a couch, I was working under a timeline and lead time was important to me. I purchased a couch in a stocked fabric and was happy with it and the lead time indicated. Unfortunately, Kelly made an error and sold me a couch that was not available in the warehouse but rather was on back order. That's all fine - human error. What happened next is what seriously confuses me as a customer. Mike left me a voicemail informing me of the error and letting me know "not to expect the couch on [promised date]" but rather in twice the amount of time. I called back and spoke to another (female, forgot name) associate. I informed her that I was time sensitive and asked what can be done for me. I was barked at that this was only a "human error" and to that I can "let her know if I want to cancel the order." That's it. What a joke of a sales and customer service organization. No "sorry for doubling your lead time - let us cover the shipping" or "we understand you're time sensitive and we apologize for our error - can we offer another option and get that shipping expedited for you?" Nope - just a careless "let me know if you want to cancel." It really shows how poorly management has instilled common customer service practices among its employees. I just purchased a $1,500 couch, your store made a customer impacting error, and nobody is willing to salvage the sale by compensating me with a small credit? Such an embarrassing instance of 0 customer service. I had to personally go into the store and act annoyed to manager Andrew in order to get my shipping refunded. read more

I like the staff at Room and Board. I recently ordered a Klein Sofa and Anders Solid Walnut bed with Firm Mattress. During delivery it was evident that the solid walnut headboard had been dinged against something and scuffed up as well as the footboard. This was most likely due to the fact that the delivery guys carry these pieces without any protection from the truck. When they assembled the bed they initially put the side rails on incorrectly and had to redo the slats and in the process chipped one of the slats. To their credit they offered me a service appointment or a complete replacement should I want it. I've decided that I'm going to replace this bed with a Tate from Crate and Barrel. These days I do not think the beds at Room and Board are good value for money but I have no issue with my sofa. If you are ordering a lot of wood pieces from this company I strongly suggest you give special instructions as to how it should be delivered. I almost upgraded my order to include matching nightstands (solid walnut), desk (solid walnut) and coffee table (solid walnut) but decided at the time to be conservative with my order. ie. a little at a time. I'm actually going with a Seguro coffee table from Crate & Barrel as I like a piece that doesn't need to be babied from day one. read more

I bought a new condo and I wanted it decorated nicely. The first thing I did was go to decorators and paying $30,000 for that kind of help was out of my price range. So, I went to Room and Board and saved myself the expense of a decorator. I am a bachelor and I do not have great taste and that is where Room and Board helps guys like me. First, the quality of the furniture and art work is first rate. Second, they have designers that pick all the furniture and it all coordinates. Third, they are classic award winning contemporary designs from the leaders of modern furniture design, furniture that is beautiful by itself. So, here is what is great!! It is hard to screw up and get things that just don't fit together. Chances are if you get all your pieces from Room and Board they well look like you paid a designer $30,000 to do the work! So, if you go to five different stores to get things it is very probable that it will not look good because it will not match or fit together. On the other hand, if you get everything at Room and Board, their designers have done all the work for you, coordinating and matching and everything you pick will look great together. A very happy customer! read more