Our kitchen sink clogged and I called the company. The plumber was at my door after an hour. Juan could unclogged my think in 20 minutes. He was really helpful and professional. I really recommend him. read more

Jacob arrived on time, explained everything, and cleared my drain in less than 45 min. he was neat and very professional

Juan came out to clear our backed up tub. He gave it a try and then said he was afraid he would break our metal pipes. Huh? They aren't metal that go out to the street. He said that we would need the hydro clean and that was $750 with $500 deposit. Today we had another plumber come out and actually clear out the pipes and saved ourselves at least $500. Don't appreciate when you try to up sell. I do hope this was a fluke, but I won't be keeping their business card. The reason for three stars is because he did not charge for this fruitless visit. read more

I had a major sewage issue and had no idea! I called Rooter Man on a Sunday and spoke with Marlene. I told her my problem and she told me not to worry that she was going to send me her best tech. Within two hours Ralph Gomez arrived and within minutes he knew what was wrong. It ended up being a totally different issue than I was told by another plumber. Rooter Man negotiated a great price for me and got to work instantly! Ladies, if you are afraid to call a plumber because you think it will cost you a mint, have confidence in calling ROOTER MAN! These guys were great! Ralph spoke to me in terms I understood and kept me informed throughout the entire process. Having no drains is an extremely stressful time. We can't do laundry, use the restroom, wash dishes, or even your hands! But my tech Ralph could sense my anxiety and was able to talk me down, so I could see the light at the end of the tunnel. And he was right, here we are and my dug up yard looks like no one was ever there! This crew cleaned up everything and made it look like they were never here. I especially recommend Ralph, he is a knowledgeable, professional with such a pleasant personality and I so much appreciated his calming demeanor. Don't be afraid to call to find out your plumbing problem. As an added bonus, you will make a lifelong friend! read more

We have used this company twice and both times were serviced by Marco. He was able to replace collapsed piping due to rust, fix a separate clog (due to my own error) and provide both photos and estimates for repairs related to the initial call. Very straight forward, honest and punctual. Excellent communication regarding appointments and assessments. Grateful we selected this company and were able to have Marco both times. Highly recommend read more

Last October, I was in the Midwest for my wedding anniversary. I received a call from the person staying in my house that the sewer pipes were clogged. I asked him to call a plumber to have the line cleared. The next day, Saturday, the plumber called me to inform me that thy were unable to clear the line. They recommended that they replace the entire sewer pipe network under my house as it was really old, (76 years). Their cost estimate was $9250.00 I was not in a position to interrupt my anniversary to fly back and get estimates for comparison purposes. They assured me that there were no other options. I asked them to let me know what caused the blockage and the location of the blockage. I agreed to their offer and they had the payment by Tuesday. When I arrived home about ten days later, I checked the cleanout and could tell that it had been excavated to the base. I checked the high end clean out and it was clear that they had not removed and replaced ALL of the pipes. I crawled under the house and checked all of the new pipes, which seemed ok, however there were 7 or 8 lengths of old pipe (approx. 25 - 30 linear feet) still laying around. After cleaning up I checked the contract. All pipes shall be replaced and old the old pipes will be removed and hauled away. I checked their web site and saw that there was another option called hydro-jetting, which was not an option that was offered to me. I called them. It did not go well. If you are reading this, looking for a plumber, do yourself and all others in the area a big favor, and keep looking. Beware of this company. They are predatory plumbers and we should not let these type of businesses take advantage of people that are in situations such as mine. read more

Rooter Man Plumbing - Old pipes laying under the house, months later - Plumbing Near Me

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Sammy helped us diagnose problem. Very knowledgeable and honest in what we needed. Honesty is important! His coworkers Luis and George did a wonderful job as well. The company let us know who was coming to do the work and what his credentials were. Very professional! read more

My shower drain was backing up, gave them a call on Saturday afternoon, they let me know they could be out Sunday morning. Cleared The drain, got the job done in a half an hour, charged me exactly what they quoted over the phone. This is the second time I've used this company. On one of my rentals previously. Jacob provided great service, was clean and professional read more

CRISIS in the bathroom - toilet flushing slow. Called Rooter Man and Rodrigo showed up right on schedule. He had the right tools and knew what to do. In a short time, everything was flushing like new. I strongly recommend both Rodrigo and Rooter Man. read more

Called Rooter-Man at 9AM. Arrived at 11:15AM. Juan made every effort to clear my kitchen drain and wound up using 2 different size snakes before succeeding. He was courtious, helpful and very competent. I would not hesitate to use Rooter-Man for future plumbing difficulties. read more

We had a plumbing issue a couple of weeks ago and Kevin did a great job in trying to pin point our problem. He went above and beyond to inspect our kitchen and answer all our questions. We had called another plumber first; they did a terrible job and just wanted to talk about costs. Whereas, Kevin was very personable, polite, and professional. He answered all our questions. Only reason it's not a 5 star is because of the cost. Otherwise, a few bucks more in my pocket would've helped. Lol. Kevin will definitely be our go to plumber. read more

Our toilet flooded and was not going down. Rooter Man was the second link on google when searching for a roofer router service. We called at 11:30 and had someone here at 2:30. It took Juan maybe 10 minutes to diagnose and another 10 to use his device and clear the blockage. He was very kind and helpful and was so quick with his service. If your able to request a certain plumber Juan is your guy he is the best read more

Rodrigo did a great job on Main sewer repair! My whole entire home was backed up and Rodrigo came and took care of business! Ask for Rodrigo he will take great care of you! read more

Very efficient service. Very flexible and on time. Very well prepared and polite. Will use again.

I called because my kitchen sink + dishwasher were clogged and they sent someone within the hour! Sammy was really friendly and explained everything in a way that was easy for us to understand. Pricing was fair and overall was a really good experience! read more

We met Rodrigo and our first impression of him was that he was very friendly and professional. We are very happy with his service. He explained to us the recommended solution to the drain problem. We highly recommend Rodrigo and Rooter-Man. read more

I hardly ever take the time to write a review. This time I had too, we had a major plumbing situation in my home back in October, even tho the end result ended up being a big City issue, my family and I will not take away the hard work that Rodrigo had to do to discover the matter. From the very beginning Rodrigo was honest, upfront and just wanted the best for his customer and that he did so a big thank you to him and his team. My family and I will definitely be working with Rodrigo and the Rooter Man for future needs. read more

I've been using Rooterman to clear out the main drain on our 60 year old home for the past 3 years. They are reliable, professional and very reasonable ($49) This year, Juan was the tech that was sent and not only cleared our drain but replaced a plug that was broken at no additional charge! Thank you Juan! I hope to see you again next year! read more

I needed my main line snaked and this happened every 5-7 years. I was surprised to get a quote of 49 dollars since no one else would do it cheaper than 200. First person came out and tried to snake it with a straight spring which is good for clearing paper, baby wipes, and maybe will pull out some roots. I asked if they could use a half cutter to cut out the roots and really clean it out properly. First person said no that he was afraid the cutter works get stuck and really ruin the pipe (first red flag). He said the pipe would have to be hydro flushed which cost 900 bucks. So he called his supervisor (Daniel) to bring out the hydro machine and they hydro jetted the line 900 bucks. Then he said the line was completely destroyed from two points and no way it would drain. Even tried to show me with their camera that the line was clogged and with the hand held metering system where the clogs was. So now Daniel said to fix is they would dig down and replace a 3-4 ft section 2500 dollars, but he recommended replacing the whole main line 50 ft and that would cost 9k. And he said it like no biggie a drop in the bucket and I'm making you a great deal. I said no that's way too much by this time I was getting a real bad feeling about this guy and paid 900 for the hydro jetting and sent them in their way. Later I read in some of the other reviews that some people had experience the same pipe blockage and paid up to 11k for the job and was pleased with their service. Back to my pipes after the two guys left I went into the house and everything flushed drained perfectly!!! With nothing else done two repair the clog I even washed two loads of laundry with no back up or issue. It's now 4 days pass and my plumbing is draining with no issues. All it needed was a good 49 dollar snaking which I could have done myself renting a home Depot snake for 50 bucks but because I'm older now and my back was not could I thought I would call this company to do it and save my back. To anyone reading this if you use this company be leary of some very shady practice by their employees. I'm copying and pasteing this review to each Rooterman branch hoping the owner or upper management will reach out to me and offer me a refund of my 900 minus 49 for the initial cost. Good luck to anyone using this company. read more

Rodrigo was a very helpful and friendly person. He worked hard to resolve our clogged kitchen sink. I would recommend rodrigo anytime

I'm very thankful that Ralph G. was able to come out on a Sunday and fix my kitchen drain. He was a very knowledgeable and informative person! read more

I had a water leak, so I called Rooter Man Plumbing and Maria answered. She was really friendly and nice. She sent a plumber right away. Great customer service from the beginning. Definitely recommend! read more

The service has been nothing less than excellent. I couldn't thank them enough for unclogging my toilet for such a low cost. I had another company quote me for more than needed. The honesty from Rooter Man is 5 star! read more

The technician's name is Ralph. He helped me to clean up my shower, laundry and kitchen drains at a very affordable price and the service is great. read more

The technician Rodrigo was great. He came early, analyzed the problem expertly, presented my options and the costs, and completed the job. Terrific service. read more

I called rooterman because my bathroom sink backed up. Celeste took my call, she was very kind and gave me all the information I needed. The plumber also did a great job and fixed my sink fast. I would not hesitate to call the next time I have a plumbing problem read more

This is the best plumbing company we have ever hired after living in our house for 51 years. Goettl charges $80 and they were going to take 11 days to come out here. The other company we called came out and wouldn't honor a coupon I had for $89. They were going to charge us $214 so we told them no and the left. Today I called Rooter Man and they were here within 90 minutes! Juan was very nice, professional and did a great job. They only charged us $49! We got Juan's card and will only call Rooter Man in the future as well as tell all our friends and family about this awesome plumbing company. Thanks Rooter Man! Thanks Juan! read more

Great customer service. They Identified the problem right away. Started on the job immediately.very happy they were able to help us out and fast. Clean,prompt and couteous read more

Great service. Very professional. Ralph is the best. It is true the other comments.

great customer service!! Ms. Maria was very quick to send out a plumber for us!! definitely recommend

Had a terrible experience, our sink was clogged and the representative said the piping in the back was not large enough, he cut the wall and replaced a couple of pipes for larger ones, he said it would be 3,500.00 for the work, and had to pay 50% up front, my husband gave me a credit card and he said he charge de full amount by mistake. then after he said more work was needed and it would cost another 6,500.00 I then told him I would contact the insurance and he insisted on doing it and give me a receipt to send to the insurance. I decided to wait and he said I could use the sink meanwhile but he left without fixing the issue and when I texted him about it (he gave me his personal cell phone ) and he became very upset to the point of insulting me for texting him on his cell phone. Called Amex to get our money back. Be carefull.... read more

I called about 2 weeks ago because I needed a plumbing issue solved and I saw great reviews from this place. As soon as I called, Maria answered the phone and helped me out. Very nice helpful young lady. One of the plumbers came out and solved my issue quite quickly. Great turn around time! My new go to for any plumbing issues. read more

There honestly isn't enough positive words in the world to say about Marco. What was an extremely stressful situation, he made into a more than positive outcome. And QUICK TOO! He broke everything down into details and steps. Put all options in order on the table and assured me that no matter what, he will be able to fix the problem. What made it better, is he did it all with a smile! Not a trait that people have when having to go into work now a days. Honestly, he's a life saver! Thank you so much Marco!!! read more

The call center agents Wendy and Libby did not allow me to ask questions about the service special. When I attempted to clarify their services and the name of the company "Express Plumbing", a "sister company", they terminated the call when I expressed my frustration about the poor customer service on the phone. I did not use foul or abusive language. When a customer calls about a drain or plumbing problem, it is a stressful situation. The customer service agent should have the basic skill set to listen and answer questions as needed to avoid confusion about the services available and to problem solve the customer's concern. Instead, they terminated the call and denied services. It must be great to have so much business, they can afford to alienate a potential customer. read more

I called for an appointment feeling pretty much hopeless but My technician Juan #76 made me feel at peace and did all he can do to fix my issue until it was fix! He was very vocal and explained every single thing every step of the way so I never had to wonder what was going on and instead was put to ease knowing he was trying hard to solve my problem. THANK YOU Juan you are a Gem for your company! read more

An inspection of main sewer line revealed tree root blockage, cracked clay pipe leading out to water main and blistered cast iron pipe leading into house. My neighbors hired Rooter Man for similar problem and I was able to observe their work next door. They did a great job. As a result, I decided to hire them as well. Rooter Man technicians used trenchless technology to repair both pipes and also install two way clean out valves. They finished within two days time, put everything back in place, and left front yard as they found it. Superintendent Daniel handled inspection, quote, and oversaw work. Technician Jacob and associate handled pipe access and valve work. They were joined by another team of two technicians who installed pipe sleeve and resin. I found everyone to be very professional and competent. I was informed of process every step of the way. I really appreciated the timeliness, communication, conscientiousness, and courteousness. It was very reassuring to have Jacob, assigned throughout the whole process, including when second team arrived. I have recommended Rooter Man to my neighbors who have similar age homes and may discover a need for this kind of repair. read more

My kitchen sink and laundry were not draining. Called these guys previously for other work and problem was immediately resolved. Decided to give them another try and they not only solved my issue again but left everything like it never even happened!!! read more

I have called rooterman plumbing twice and both times we got the same technician Marco who has been amazing. He is very thorough and informative, he answers all of our questions and has given us great service. I would definitely recommend to anyone looking for a plumbing service. read more

I called Rooter-man at 1:00pm--they sent out a technician who assessed the problem, gave me a few options and quotes. Technician, Ralph #87, was professional, informative, and was finished with the job by 2:15pm. I contacted Rooter-man after a simple Google search for plumbers in my area and I glad they popped up. I'd definitely use them again! Big thanks to Ralph! read more

Rodrigo was very professional and efficient. He did a great job and cleaned up after.he was done. I appreciated his pleasant manner and friendliness. read more