I have been using their lotions for 9 years. I especially love the Body Right scent. After Covid happened, I purchased 4 bottles of 16oz lotions through their website in Oct 2020. The lotions arrived, and Body Right smelled completely OFF. I realized it right away but totally second-guessed myself ("what if you remember the scent wrong?" "Don't think it's possible for lotions to smell off??", etc.), therefore I didn't reach out. I went back home to Taiwan in March 2021, and my mom still had her Body Right lotion I sent home years ago (YES that's how much I LOVED his lotions! I spent $30 to ship the lotion to Taiwan). The lotion she had is the smell in my memory! I came back to the US in May 2021, reached out to the owner right away. He immediately got defensive and questioned why I didn't reach out earlier and said he didn't change the formula (basically just didn't sound like he believed what I was telling him and that I probably didn't store the products right). Yet, I decided to still purchase lotions from him because I missed Body Right's scent so much and his lotions honestly are the best ones I've used. In order to make sure the scent is right this time, I drove one hour to his place to pick up my order. Guess what, the ones the owner had me pick up smelled completely off again. I told the owner's helper (the person handing me the products) that the lotions didn't smell right again, and the helper just said, "oh, we made these a while ago they are old. How about I make new lotions for you right now? It will only take 10 minutes" So now the truth came out! The products they sold me are not fresh and they probably didn't store them properly, hence the off smell! The new products he made me have the scent that I remember. But the smell isn't consistent (two bottles with really weak scent, one bottle with stronger scent, etc.)
After all these happened, you probably think the owner would offer to refund or provide any kind of reasonable compensation to take responsibility for the products that I have purchased AND the ones I was about to pick up (had I not gone there in person, I would have been shipped the wrong ones again!) NO. NO! He gave me the tiniest bottle of lotion, with the scent Jasmine that I don't even like (oh and his helper said they're trying to get rid of Jasmine).
After the 1st off experience (both products and customer service), I still decided to give the owner a chance because I had been a loyal customer for 9 freaking years. I picked up the new bottles, came home, and realized that the quality of each bottle I got just isn't consistent. I didn't want to come here to write this lengthy review because I honestly didn't want to spread negativity in this challenging time. But 3 days went by, my experience just doesn't sit right with me. I think people deserve to know: 1) the products do not have the same quality as pre-covid; 2) you are not valued customers after giving him your money for a decade. Sucks that I'll have to find better lotions now but it just doesn't feel right for me to keep buying from this business.
I wish the owner good luck. read more