SO DISAPPOINTED, we don't live here anymore but once a year or so we come home to visit family and always loved Rosati's but haven't had it it over a decade. We paid $47 for an 18" pizza combo. Overpriced and trash. It has gone down so much at this location. No taste, no flavor, and the cheese is like plastic. They used to season the cheese with Italian seasoning and oregano. It's time to sell the business and retire. It's so sad. The marinara sauce was terrible, and the Parmesan garlic butter was horrible. The front desk person was nice but clearly the cooks don't know anything about the traditional Italian food. read more

I mean... $110 for pizza!! If only the price matched the quality. I will say PLEASE save your coins and go anywhere else. It is not worth so much spend. Even the thin crust is doughy and the toppings fall right off the slice. There's no such thing as bad pizza, but come on. You and your pockets will be happier somewhere else. read more

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Got my food and it was cold, asked what they're going to do, he said nothing. Tired of paying high money for shit food, and I only live not even 10 mins. One star is bring nice. read more

Looks like new owners and possibly new cooks took over the Rosati's on Indian trail Aurora. I ordered my usual double dough pizza and was very disappointed. Before it had huge pieces of dough, of course; why would they call it double dough. When I opened the box, I could definitely tell they're cutting down on portions. Double dough look more like pan. It sucks when businesses do this because they start losing clients; one of them being myself. read more

Atmosphere feels like a neighborhood bar versus an Italian restaurant. Food was ok but good portions if you're hungry. read more

On April 5, 2025, I ordered a medium hand-tossed pizza--half cheese, half sausage--from Imran Kanchwala's Rosati's located at 310 W Indian Trail in Aurora, IL. What I brought home to my family was not just the wrong pizza--it was a disturbing experience wrapped in carelessness. Instead of a hand-tossed pizza, we were given a deep dish smothered in sauce, with sausage buried beneath layers of sauce and cheese--completely unrecognizable from what we ordered. But the worst part wasn't the botched order. It was what happened next. As I served slices to my daughter, my son, and my wife--trusting that the food I brought home was what I had paid for--we realized mid-meal that something was terribly wrong. When I called the store, the employee, Ramero, told me to bring the pizza back. The same pizza my family had already started eating. I was stunned. I asked him if it was really policy to demand the return of a half-eaten pizza. He casually told me to ask the owner--Imran Kanchwala himself. So I did. I reached out, trying to get some kind of accountability, some acknowledgment. I received silence in return. This wasn't just a mistake--it was a total breakdown in basic respect and responsibility. My family was served food that didn't match what we ordered, was then treated like we were the problem for reporting it, and ultimately ignored by the very person responsible for running the business. We will never order from any of Imran Kanchwala's Rosati's locations again. And if you care about being treated with basic human decency, I strongly suggest you don't either. read more

I've ordered a deep dish cheese pizza with garlic from this location and both times it was less than satisfactory. The first, burnt crust, uncut pieces of garlic, weird tasting sauce. And on the second time today, I ordered on Thanksgiving as a last resort, the same thing, and the sauce was sour, the garlic sweet, the dough lumpy, and the bottom burnt. Highly dont recommend. read more

I love that they accurately delivered my order to downtown Aurora after midnight. Thank you SO much. I really wanted pizza. True hero's.

We enjoyed a tasty pizza with both our favorite toppings - half sausage with jalapenos for my husband, and half pepperoni with green peppers for me. We also ordered mild and well-done wings, which were made just as we asked. Despite being a small location, the place has amazing food and friendly staff. read more

Very spicy for some reason and also asked to cut into slices instead of squares and they cut it into some other weird style was very awkward obviously felt like they messed up my order on purpose not sure why I was very polite and even gave a tip For pickup which usually I don't do for pickup orders. Guess I should a have opened the pizza box before I left. Very disappointing as I love Rosati's but will not be going back to this shop again. read more

This used to be one of my go-to's both at home at work. Multiple $200+ orders. We've decided never again as their prices have gotten out of control as well as the quality. My last personal order was almost $30 for a 14" 2-topping that was undercooked and cut by someone that never took HS geometry. You lost me Rosati's! read more

Leave it to Rosati's to run Promotion to LOSE CUSTOMERS!. We are 20+ year customers and wanted to take advantage of 14" 2 topping pizza for $3.50. Called at 6:55 and was put on hold for 6 minutes only to have tha associate tell me they would not honor the promotion. I asked if it was worth using a 20+ yeat customer over 20 bucks and he said sorry, it's out of our control. Well you just lost a customer for good. I guess you didn't want my $100 plus a month. Smart business move Morons!!! read more

This place never makes sense. The order is always late. I have even gotten a call saying my order was ready and when I got there 10 minutes later I had to wait another 15 minutes because it wasn't actually ready. Just a terrible, terrible pizza location unlike one I've seen anywhere else. Incredibly disappointing because it shouldn't be this hard. read more

Terrible customer service. I was very specific about which wings I wanted because they ALWAYS mess it up. They gave me the wrong buffalo wings and when we called back for a refund they refused to give back the full amount. They tried to give me a $5 credit on $18 chicken wings. They also tried to make me drive back to their restaurant to give them the wings back?? Never had a restaurant fight with me over a refund. I've been a customer for years but I won't be coming back, hope it was worth the $18. read more

There was a rather big glitch with the order, which can happen from time to time. But the five stars are for the response from their corporate customer service management team. They provided a solution and were very professional along the way. read more

So I just ordered a pizza and the costumer service was horrible you guys have to get happy ppl working there so rude!! Or ppl that people that want to be there and work and make money not miserable ppl!! All I except is for my food to be good I'll keep y'all updated!! read more

I CAN'T EAT THIS! DON'T EVER order an Antipasto salad from this location! I ordered online, which should make things easy, but they did not follow my instructions for ingredients, they don't have a "sweet" Italian dressing like it says, and ... they said 60 minutes but more like 85 and barely warm. read more

The building itself looks run down and dirty and so does the inside. It does not look clean. I ordered a Chicago style deep dish pizza there and they gave me deep dish style crust but put the sauce at the bottom and barely any cheese. Then when I asked for it to be remade he told me no that's what deep dish. Do not waste your time. read more

Placed a order for two cheese ravioli dinners to be delivered both dinners the sauce was burnt.Called back spoke to manager he was only giving me a $5 credit then hung up on me.Don't order any pasta from this place you will be dissapointed.Will be throwing away my dinner. Never received any credit! read more

Food poisoning. Beware Got food poisoning Thursday October 27th from a pepperoni, jalapeno, garlic pizza. Called Friday and was asked to leave my name and number for Juan who is a manager. Juan never called me back. I Called in Sunday juan answered. I told him I do not want anything, I just want to inform him that I got food poisoning so it does not happen to someone else. He claimed it was impossible as the pepperoni was pre cooked. I was hoping the manager could look back on what happened to Cause the food poisoning wether it be cross contamination, bad ingredients, or some fluke. I have worked in food service for years and it scares me that a customer tying to pass inormation not asking for a refund or any form of compensation is met with hostility. Shit happens in this lifewe can't control but not addressing a serious problem like a customer getting food poisoning is not one of those things. read more

COLD PIZZA & frigid customer service. DO NOT order from this place!!! worst pizza in aurora. STAY AWAY!!!!

Ordering was horribly painful. We requested half sausage & half pepperoni and was told they could not do that because it was "too complicated". When we got the pizza it was horribly greasy, yes I know pizza does come with some grease but this was ridiculous. When I called to attempt to get a refund I was meet by a very defensive person working the phone. I'm told he was the manager. Customer service was just down right horrible and really does not live up to the Rosati's brand. I know losing one life long customer won't hurt them but until Rosati's corporate revokes this franchises contract this store will suffer from horrible customer service. read more

Rosatis Aurora Indian Trail - Pizza Near Me - Aurora, Illinois

This place has always had amazing pizza. The service has also really improved under the new management which makes it even better now. I have always ordered thin crust pizza, but I recently decided to give the deep dish pizza a try. IT WAS LIFE CHANGING. It's so so good and of course extremely filling. Delivery was quick as usual and paired with some hot wings, it was such a great meal. Looking forward to ordering the chicago style deep dish pizzas more often. Thank you Rosati's!!!!! read more

Rosatis Aurora Indian Trail - Chicago style deep dish pizza with italian beef and giardinera peppers. AKA my new favorite pizza ever - Pizza Near Me - Aurora, Illinois

I was in the area during work, went inside and no one was at the facility, I rang the door bell they have at the counter. Still no one came I waited for about 5 minutes. I then left and went to the ice cream shop and got some tacos instead. This is no way to do business at all. read more

The food was good, the driver was polite and punctual. Whoever took my order however was pretty unprofessional. Overall product and and delivery time was good considering i placed my order around 5 pm. The pizza was cut very weirdly, but that no big deal because the pizza itself was fine Customer service however can be worked on. When I called, i placed an order for a large pizza and a two liter of soda. I had to provide my card info multiple because he couldnt seem to understand what i was saying. He also seemed to be directing other team members while on the phone with me, and i didnt get a quote for the delivery time. If you get your customer service and quality assurance on point, i have no doubt that youll have a 5 star store! Thanks for the pizza. read more

They screwed up my pasya, refused to credit me more than $5 when the pasta was $18, sent a new one nearly an hour later and wanted the wrong pasta back. When I explained that I had put it down the disposal because it was not what I ordered, they tried to make me pay for the new pasta. Really poor service and we will not be ordering there again. read more

We have ordered from here a few times in the recent past. My sister asked for a sandwich and asked if she could order one without meat. They said no, that she would have to take the meat off (what?!?). We also ordered boneless wings with sauce on the side. They were covered in sauce (not on the side). We had a credit for an order of dough nuggets since they forgot it in a previous order from them. Guess what was forgotten, again?!? And the pizza looked like it was dropped. HORRIBLE CUSTOMER SERVICE! How much can you screw up a single order?!? read more

Rosatis Aurora Indian Trail - Pizza Near Me - Aurora, Illinois

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Delivery order. Person seemed a little rude Asked for meat balls and mushroom and got ground beef with no mushrooms. Italian dressing was subbed with creamy Italian. Driver smelled like a brewery and said he needed to make a copy of my credit card. read more

On Quality & Quantity: My husband orders this pizza every time we're in Chicagoland. I was excited to see gluten free pizza on the menu (non celiac) When I called she asked which size, which on the menu only said "10 inch" which is typical of most pizza places to offer only one size. So I figured maybe they expanded the menu? On delivery, I noticed the pizza looked "regular", looked at the receipt and if did not say gluten free (gf) and price reflected regular. Ok, no problem, mistakes happen? Maybe my phone cut out and she didn't hear me? I call. She says ok, hold on. I get the manager/ owner? He replied with "nobody mentioned gluten free!" I had to literally argue with him about me ordering a GF pizza! I should had just said never mind and got my money back and just not had dinner... now, I don't even know what I'm going to get! read more

I am a Fairhful customer..ordered a pizza Christmas Eve it was burnt called they said a manager would call me NEVER HAPPENED..called back they offered 5 dollars off a purchase read more

Rosatis Aurora Indian Trail - FAITHFUL CUSTOMER.BURNT PIZZA - Pizza Near Me - Aurora, Illinois

Didn't like they service today messed up my order and they decided they didn't have time to bring my pizza back to me that they forgot to deliver. After I paid delivery cost and gave a nice tip. Told me he'll give me credit for something I ordered on Mother's Day for my family. I was pissed I called him at 5:15 he said oh it's on it's way. Called back at 7:30 and that when he said I have to many orders I will not be delivering anything else to your address you just have to get a credit for next time. I asked what I'm suppose to do for the rest of my guests and he said I can only give you credit we are to busy. Wow that how you do with customers that paid for there food. I will not be ordering anymore from that Rosati's. read more

Well I like to share an incident that happened wood Rosati's Pizza on 310 West Indian Trail I'm a single mom and I placed an order an extra large I have five kids to feed. I called the owner which is Sam to let him all they did a mistake and they gave me a large was not my mistake but there's so I asked him if he could change him I'll pay the difference if I can't afford to buy another cuz I live check by check but I was telling Sam that it was a mistake somewhere far is it there's nothing he could do I don't think that's right I'm sick and I can't go out and that's the reason I order the pizza I think it was a little bit unprofessional cuz I always order from there just to let you know guys be careful how you place your order not just that the pizza is not even cut right read more

Visiting for the weekend and arrived late in the evening. Rosari's was recommended by our hotel staff. Had an awesome pizza and staff was extremely nice and helpful. Provided plates, napkins and a free two liter of pop! read more

I showed up to this place and the service sucked!!! They half ass wrapped my pizza in foil; nothing like othe Rosati's locations. The pizza even tastes different. I'm actually here right now and they don't even hve slices. The guy told me that i can only get food if I ordered it earlier. I will never come to this location again!!!!!! read more

Wow. I literally could've opened a piece of bread and melted sub-par mozzarella on it but, okay. I'd like my money back.

If you want to wait 1.5-2 hours for an order be my guest. Called and they said they'll deliver it. It's been another 25 min already for a 5 min drive....buy from another rosatis location. read more

DO NOT ORDER from this location! I would give it zero stars if that was an option!! The manager of this Rosatis is rude, nasty, and doesn't know how to cook!! His pasta tastes like chili & He is argumentative if you complain that what you got is not what you ordered. He is VERY arrogant, says he doesn't make mistakes. Spent $60 on raw pizza we had delivered and he refused to listen to our complaint. His resolution was for us to bring the pizza back which would've been a 40 min round trip which was the reason we had it delivered to begin with. SAVE YOUR MONEY!! There are many more pizza places who actually care about their customers who would appreciate your business!! read more

First time ordering here and LAST! Got my pizza delivered and the pizza was A MESS!!!! The toppings were all to the side! I called to let them know and they wanted to give me a $5 credit to my next order!! Horrible! Never again! read more

Rosatis Aurora Indian Trail - Pizza Near Me - Aurora, Illinois

When you walk in there are these little bugs flying around and walking on the walls. They aren't very friendly either. The food is decent but I like the one in Roxkford/Cherry valley on perryville better. read more

This was our go to pizza place until tonight we called order in said it will be ready in 20min I get there I am told I dropped your pizza making a new one will be ready in 25min so I wait better judgment would have to gone some place else but I waited he took $3 off my coupon price $20.63 adjusted price I get home start eating a piece of pizza only to notice grit in my sauce and crust? Dropped pizza= off floor???= I work nights so very disappointed i will never eat from this place and advise outers to beware very shady place. So I called back while at work to make aware of my complaint was told bring pizza he'll make another one. Smh he knows what he did. not a happy customer. read more