I've only had to throw out 3 pizzas in my life. The thin crust garlic and sausage we got here is #4. They seemed to have forgotten the garlic as well. Soggy, nasty and the massive amount of cornmeal on the bottom kept trying to chip my teeth. The pizza place right across the street is 1000X better and a hell of a lot cheaper. read more

First time order here. I chose delivery. Great service. Pizza was still piping hot. And delicious. Perfect amount of sauce. Nice crisp thin crust. Generous amount of pepperoni and cheese. And best thing? Very little grease. I'd give 5 stars but they are very pricey for pizza. That will keep me from going back as often I I would like. read more

Wow, never knew pizza could be so bad. Being from Illinois this is a shame and a disgrace to call this Chicago style deep dish. Just ordered it last night and the sauce was a joke and it was all on one side. Never again, stay away. read more

I ordered through the website it estimated 60 to 70 minutes I got my food in like 35 minutes it was excellent will definitely order from them again. read more

The manager Stan is a joke. Had a horrible attitude with me because I asked for my pizza to be redone since my first was burnt and stale. When my husband went back to get them he witnessed the manager yell at another customer " look at this .... now is this good enough for you?" He thought the woman was me! Then we watched as he yelled at his employee for trying to help him. Bottom line sucky food high prices and HORRIBLE service. read more

I've eaten Rosati's for years and this is the first time I've had a problem with them. The pizza was cold, slimy and falling apart when we got it. It was completely inedible; we called to have a replacement pizza delivered and they got lost. How do you get lost when you were just here!? I called and spoke to Katie the manager and advised her of my concerns and asked her what had changed because we've always had great pizza and service from Rosati's. I asked her if this we should expect from now on and her only response was to offer our money back. Again I asked, frustrated!!! What has changed and she stated we have new owners. If this is how the new owners are going to allow food to come out of their kitchen then say goodbye to another business because that will not work in a town inundated with pizza joints... read more

Although the pizza is a bit expensive, I love this pizza! The deep dish is my favorite, but I also enjoy the thin crust as well. I ordered it for the family and worried that my father and 15 year old niece wouldn't like it as much as I do. They both thought it was "pretty good" so everyone was happy. I just wish they had a place to sit to order lunch. All in all, I will always come back here to enjoy a good pizza. read more

Was craving pasta so decided to try Rosatis since they had delivery. I ordered on line and the food was at my door in 45min. The breaded cauliflower was yummy (Only bummed they forgot to send the ranch). The lasagna was also very good! We also got the penne Alfredo with chicken. It was OK. The chicken in it was kinda rubbery. All in all, it was a good experience. I would definitely order from here again in the future. read more

Nope. Wanted to like this place. Was misquoted price for delivery on phone. We were told $17 on the phone when the credit card was charged. On delivery the receipt was for $28. For a 16 inch pizza. The customer service was not good from beginning to end. Never a good sign. The pizza reminded me nothing of Chicago pizza in taste. It's like they added enormous amounts of fat and salt with no taste benefit. I see this place getting a complete management/owner overhaul or go out of business sooner than later. read more

I'm not surprised at the low rating some of the other reviewers have given Rosati's. The first time we had it, we got the pan pizza (I love chicago style) and were rather disappointed. It tasted good, but was way too gooey and the texture was off...each slice of pizza just kind of fell apart. After that, we decided to give them another shot, and tried their thin crust. It was MUCH better, but we still had the problem that the toppings wouldn't stay on the pizza. It turns out that they just put too much sauce on it...if you order it with light sauce, then the toppings stay on just fine. While I don't like it as well as Grimaldi's, we order it regularly when in the mood for thin crust pizza (we're having it tonight, as a matter of fact). I'm very comfortable recommending that folks try their thin crust pepperoni with light sauce...order it well-done for extra crispiness. read more

Food: (When it's hot, fresh, and cooked as requested) 5 stars Service: FAIL I finally found my Chicago style pizza. I LOVE their pizza. If you order during the week for dinner, you should be okay with delivery times. If you order for lunch, forget about getting your food in a timely fashion, it won't happen. Our estimated delivery time was 45 minutes. I called after an hour to see if our order was lost or something. The manager said they were running behind, but my order just left and I should receive it in a few minutes. We live about 10 minutes away if you hit every red light. It took another 45 minutes to get our food, it was warm at best and prepared wrong. I got a refund. When we ordered again, I had my fiance pick it up to avoid delivery times. Perfect pizza. The last time we ordered we were estimated 55 minutes delivery time, again, almost 2 hours later our food finally showed up. We wrote an e-mail (same as the first incident) about the issue, but haven't heard back 5 days later. Needless to say, no matter how delicious the pizza is, we will not be returning business to this location. read more

Great Chicago style pizza. Good pasta and ribs and sandwiches. Delivered hot and fresh to your door. What could be better? If you only like New York style pizza you will not understand the thin crust cut in squares goodness that we ate as kids in the mid west. Try it. It's a different thing. I like the NY style. I get folding it and eating it. Who doesn't like a big soft chewy piece of pizza ? In the mid west we groove on a thin crispy crust. Little meat ball chunks of sausage and green, yes green olives. This is the style Roseti's sells. Don't put it down. It's so good! And these guys have the best I've tasted in the Phoenix area. And you can order it online! read more

When I am feeling no shame I love to order their largest pizza. Why you ask? The large is a beast and you can add all manner of topping. I honestly order anchovies on half so that my wife will leave my half alone. Yes. I loathsome tactic but all is fair in love and war. read more

I'm from Chicago and I have to say Rosatis has a very good thin crust pizza. Their sausage also has the seasonings I am accustomed to from back home. I order Rosatis when I'm in the mood for a softer crust and lots of gooey cheese. Lastly, how can you eat pizza without Hot Giardinera peppers? Their peppers are GREAT! read more

Went back this past week to get a stuffed pizza like we always get and . . . VERY DISAPPOINTED. Haven't been there in a while. And was really looking forward to getting it. Maybe it's this COVID thing and restaurants need to make up for lost time and money. Maybe they got new cooks and they have no clue about how a Chicago STUFFED PIZZA is created. We ordered it with mushrooms and bacon. A few measly mushrooms and --- WHERE IS THE BACON? For that matter, where is the CHEESE? What we brought home looked like a giant round foccacia bread with a few toppings and a hint of cheese shoved together between 2 thick layers of pizza dough. The bottom crust was - (not exaggerating) 5/8" thick and bready, practically non-existent ingredients inside with a top layer of dough and sauce. Too bad. This was our go-to pizza place here in the west valley. I guess we'll have to travel a little further and pick up a Giordano's from now on. Shame. read more

Another great gem in Surprise! There toppings are a little heavy, that's right... Too much toppings? No such thing! It is amazing pizza and I like the fact you can get thin crust! It maybe more expensive but you're actually getting real quality ingredients! Don't go cheap, reward yourself! read more

Fabulous! Pizza is just like our neighborhood Rosati's back in Plainfield, IL. Love the Buffalo wings, pasta, and the bonus is that no matter what time we order, it's always been delivered within 40 minutes. read more

I ordered a pepperoni pizza and didn't realize it was a cheese pizza until I reached my destination. I mention the mistake to them the next day and all I got was "it's ok the cheese pizza is good. Ill fix it next time." Customer service 50/50 read more

THIS REVIEW IS FOR THE PIZZA, ONLY. This pizza (sausage, pepperoni, garlic, X-cheese) was awesome. I ordered the thin crust. I am not a fan of thin crust, but wanted to try. The dough (crispy) was perfect. The pizza had the right amount of herbs and spices. It tasted a bit salty, but I have found that when corn meal is used as the paddle layering, the taste is always a bit salty. The corn meal, rather than flour, is the perfect layering for the oven. I'm going to have to try the standard crust, just to compare, but this is the best I have had in this area. Nino's in Glendale is close, but that shop is too far to bring back a hot pizza. And, it is the best I have had since moving here from Philadelphia. read more

This is flat out the worst Rosati's I've ordered from in the Phoenix area. Probably had over a 100 pizzas from the Rosati's in Scottsdale over the past 17 years. Always excellent. This one in Surprise is a joke. One delivery took two hours. Asked for the manager. Not here. This time pizza came in an hour. Opened the box and it had been dropped. Toppings all over. Almost inedible. Called and asked for the manager and again, not here. Said they would have him call me the next day. Never heard from them. DON'T ORDER FROM THIS PLACE. THEIR SERVICE IS THE WORST AND THE PIZZAS ARE NOT UP TO ROSAT'S USUAL STANDARDS. ABSOLUTELY TERRIBLE. read more

Rosati’s Pizza - Pizza Near Me - Surprise, Arizona

I ordered pizza from Rosati pizza in Surprise several times. Has always been good pizza. This time I decided to order a Chicago deep dish pizza with sausage mushrooms onions and garlic. This pizza is not the standard of quality I'm used too from this Rosati. The topping coverage on this pizza was extremely light except for the garlic which was extremely heavy. On this 12" pizza I had 4 slices with no sausage at all and very little mushroom. Other reviews are correct in my opinion the the quality of service at this Rosati has gone down hill. I will not be ordering from this Rosati again. There are plenty of Chicago style pizza places on west side. read more

It was okay. Not the best. The cheese has a weird consistency. After it was out for 20 minutes I went for a piece and it was just a rock hard slab. I even tried reheating it and it didn't do it any justice. Might come back and try the Chicago style though. read more

Pizza is awesome but don't spend your $$ on their cheesecake. What a disappointment. Your better off going to Jack in the Box for prepackaged cheesecake. read more

4.4/5 Stars - Best of the smaller regional "chain" pizza places. Only place in AZ that does both thin crust and thick crust well. Also the only place that does take-out pasta well. Best things to order are the pepperoni classic thin crust, stuffed pizza with pepperoni and mushrooms, or the chicken parmesan pasta (with penne instead of fettuccini) read more

Ordered chicken parm, 2 spaghettis, chicken alfredo and 3 sausages at 6 pm. Finally got delivered at 7pm. Opened it up and no chicken alfredo or sausages. Called the store to ask about my order. They were very apologetic and said "we will get it to you soon" I asked for a timeframe and they said "all the drivers are out it could be a while" I asked to speak to a manager, put on hold and someone answers "hello" she sounded no older than 16. I asked if she was the manager and she said there is no manager there but she could help me. I proceeded to ask her since I've been waiting for an hour for my food, why was I not made a top priority to get my food delivered. Once again i asked for a manager and she said "Stan will not be there till Thursday" Really Rosatis of Surprise? No manager on duty? It's 730 pm now and I still haven't received the rest of my order. Update 741pm. 1 hour and 41 minutes after I ordered the remaining order was delivered. I will NEVER order from Rosatis again. read more

The antipasto was more lettuce and black olives than what I have ever had before. Wow - no mozzarella - only some white no taste cheese cut from slices, more lettuce than a chef salad, two full handfuls of black olives, 3 little tomatoes and 7 slices of mystery meat. This is no where near antipasto. Italian sub --- lettuce, tomato and black olive --- 2 pieces of mystery meat. DO NOT EVER WANT TO EAT HERE AGAIN. EVER. AWEFUL. and EXPENSIVE. read more

It was very difficult placing my order as the person on the other end of the phone did not speak very good English. However, with two different toppings on each side of the pizza, they got the order correct. The pizza was delivered sooner than expected and was very good. I would recommend Rosatis for a good pizza pie. read more

Two stars because the over priced Chicago style pizza was decent. If I rated it based on the chicken parm it would be ZERO. Ordered it, went to pick it up...15 'min after my scheduled finish time...it still wasn't done. Then when we brought it home it was like mush, the chicken was obviously breaded then just baked with the noodles and sauce...the bread crumbs slid off. It literally was not even edible. The staff is friendly when u call...even though I mentioned to the guy there was a coupon which he said there wasn't and lo and behold there was actually a coupon in the bag... Won't be back which stinks since they are right by my house. read more

Fantastic tasting pizza and a little something for everyone. I highly recommend the deep dish. I typically have it delivered and have never had an issue with them- the only place in Surprise that can boast about this. The one time there was an order mistake they more than made up for it. Note-they are a little pricey and if you have fussy children, like I do, you may want to double check if it is crushed tomatoes as opposed to traditional sauce. read more

I just ordered the deep dish pizza and it was great. I cannot say the same for their cheese fries. But the tomatoes taste like they are homemade. read more

We just moved to the Surprise area and wanted to try out local pizza places. We got a menu in the mail from this place so we gave it a shot. Delivery took over an hour for just one pizza and one order of cheese sticks. The pizza was not good and all it was a simple pepperoni and cheese thin crust. Most likely will not reorder from this place again. read more

So here's my impression of the place. HORRIBLE customer service (if that's what pizza staff is called?). I saw them on the cover of one of those coupon filled booklets for local joints that you get in the snail mail box and the pizza looked amazing! I decided to go online and check them out to see what toppings they have and to look a pictures other yelpers have taken. Surprisingly the thin crust pizza actually seems to look like what they advertise so I was definitely curious. I signed up for their online account on Thursday afternoon since I knew we'd be ordering pizza Friday night. Friday came and much to my delight I received an email with a promo code for "50% off your order". There was a link below to order online so after work on Friday we logged in and began concocting our order. I go to drop the promo code in at checkout and I get a message stating "There is a configuration issue with this coupon". I double check the code (i had copy/pasted from the email so I know it's correct but I made sure no extra spaces had snuck in there) - and the code was correct. I had confirmed my email account with them so my online "Rewards" account was legit too. Anyway, I cancel out the entire order and go to their site through a different browser just in case it was some bizarre browser incompatibility. I get through the order again, enter the code. SAME MESSAGE. Their site WILL NOT ACCEPT THEIR OWN CODE. Anyway, whatever. I give up and the wife says she'll just call them. She calls, is asked to wait on hold. Literally 10 minutes later someone comes back on the line asking how they can help. She tells them what happened and they said they could take the order over the phone and process the promo code that way instead. She says fine - but they put her on hold AGAIN...why would you come back on the line if you weren't ready to take the order?! About 7 more minutes goes by (timer watching on the cell phone) and she's still on hold - so now WE'VE LITERALLY SPENT 40 MINUTES TRYING TO ORDER PIZZA WITHOUT SUCCESS. Nobody ever came back on the line. We gave up and ordered Hungry Howies instead - Jalapeno bread.. mmmmmm...The only reason I gave two stars was because they have green olives on the menu. Fantastic first impression guys. Send a code that doesn't work and let people sit on hold for 20 minutes after being explained that your code doesn't work. read more

I don't understand the negative ratings. That has not been my experience in my many, many orders since this location opened. I have never had better pizza in AZ than I have had from Rosati's. It is exactly like the very popular pizza from the sister restaurants in Chicago. In addition, when I order, the staff remember me and have given me the specials or added a pizza in for discounted prices or free after so many orders. They have always gone over and above for us. Once we were in a hurry, and they 'rushed" my order--for my convenience. This place is clean, serves fresh, consistently delicious pizza, and is much better than Papa John's or Domino's. It may cost a little more, but the pizza slices are large. Oh yeah, and the lunch specials are AWESOME! read more

$23 for a small 2 topping pizza. Should have known better before we completed the order. You'd think that after spending $23 you would not still be hungry but we were. on top of that, when the delivery person showed up I tipped her $5 only to find out that my wife had already included a tip in the on-line order...so basically the delivery person was tipped $9. Lost a customer as I will NEVER order from there again. read more

I just paid $6.99 for 8 stuffed mushrooms, even though the website said $3.99. Horrible!! Way over priced for crap food.. And the calzone was a joke. Way better pizza places for much more reasonable prices! read more

Completely disappointed with their customer service we ordered a family lasagna when it arrived we opened it to find 1/3 of the pan only sauce no lasagna when we called back they told us that's normal and decided to send out an extra piece when the driver returned to us he practically tossed it to me and was halfway to his car before I actually had a hold of the bag we WILL NOT BE ordering from this location again the food tastes good but little ceasers is cheaper with better customer service read more

Being from the Chicago burbs was very familiar with Rosatis. We have patronized this restaurant since they arrived in Surprise. Good staff, friendly, and pizza is good. Italian Beef is great...only down side is they have become rather pricey. Due to that we do not patronize them as often as before. This is a carry out business only. Only open for lunch certain days. read more

No-sati's and No service!! - - 2010-07-12 Only rated it a star because I had to. the pizza arrived crispy black on the bottom, Called the manager and he told me thats how they make them. His rationale was that they make 100 pizzas a night therefore mine couldnt be burnt. Also, they did not apply the discount coupon that I had told them about, when the driver was here at my house, I had to call the manager, MIKE, who in the end turns out not even to be a manager with the company, and he explained that a 20% discount from $34.00 worth of food equals the $2.03 that was listed on my ticket. after explaining basic math, that even with rounding the number to a whole number, such as $30.00 and then subtracting even 10% (even thouugh my coupon was for a 20% discount) thats at least three dollars, so it should be closer to six. He had no intention of getting a brain,. and I only found out the next day after my credit card was charged $36.82 that he didnt issue any discount at all and wasnt even a manager. We now politely refer to their company as No-satis.. an update, the female owner just called me and explained to me that when she gets back from Vacation in a week, she will personally deal with my issue, but in the mean time, if her manager mike said he did the right thing, than she is sure that he did the right thing and it was simply a mix up in the internet to the restaurant, and she hadn't heard from her husband who was subbing in or Mike that my pizza was burnt, but she did know there was another pizza last night that complained and was comped so if mike wanted to comp it, he could. (if that was the case, why when I made three phone calls to mike the great manager was it not resolved?) i told her to keep the money and have it help pay for a math class for her managers. I know I wont get any results, and at this point, I would rather it pay for her bad advertising than even try to dispute it. its not about the money, I was calling today simply irritated that I was charged MORE than even the price was yesterday. Great Job, No-sati's. Just like chicago, they are right without even looking. wish I would have Yelped it before I orderd, but the menu looked good and the flyer was on our doorstep. I mean how bad could it even be? I hate papa johns, but at 7:30 on a sunday when you dont want to cook, its not too bad.. I WAS WRONG!! 7 phone calls later to talk to the owner... a woman who really could care less about looking into any of it... without waiting a WEEk. GRRR!...mainly because when it was all said and done, they CHARGED ME MORE than after the first three phone calls. I would dispute, but it costs me $25.00 to dispute read more

If you are not familiar with Chicago style pizza, please educate yourself before ordering from this place!! I've read some reviews from people complaining about the pizza having chunks of tomatoes on top of the cheese and needing to use a spatula to get it out of the box..Yep, that's exactly what it is supposed to be! This place has the best most authentic Chicago style pizza in the valley. If you are not looking for this style of pizza, they offer many other options, even the thick crust which resembles pizza huts 'deep dish'. Deep dish from a Chicago style pizza place comes serve with a knife and spatula, you can not get the pizza out without it , and there is fresh tomato sauce on top of the mozzarella (fresh mozzarella). Their thin crust is delicious as well. I have had their spaghetti and meatballs as well, THOROUGHLY satisfied. Thank god there is an authentic Chicago style joint in surprise !!! DEFINITELY RECOMEND! read more

Always fast delivery and always good food. Our family LOVES the fried shrimp !! It's AMAZING!! And the spaghetti is delicious and the garlic cheese bread is fabulous. The Caesar salad was very fresh and tasty. read more