Lovely since 2009! Only recently need a Norman repair…read more This is the first contact since installation

I ordered blinds for 2 rooms, about 3 weeks ago. I was told it would take about 4 weeks for the…read moreblinds to come in. I received an invoice detailing what I had ordered. The blinds were delivered and installed 3 weeks later. The installer, Tyler, was very nice and respectful. He moved all furniture that was in the way, took down the old blinds, disposed of them and installed the new blinds. The whole thing couldn't have gone better and I am delighted with my blinds and the service I received from this company. I highly recommend them.I

I didn't use their service. I believe they are very competent and can do the job perfectly. It is…read morejust the quoting process that annoys me. The owner of this business can just be a bit more polite. I bought one small drapery that costs me $500, and they quoted me $400 for installation. I have no objection to the quote--it is a free market, so you can quote whatever you want. I replied him, trying to be polite (and hope he will send a lower quote, if possible), saying "this is too high for a small window, so thank you but I will pass". I think for a normal, polite person, they can just ignore my message if they don't want to lower the price. Or they can simply say something like "price not negotiable" or "have a good day". Surprisingly, they replied below: "You could have just ignored it. Thanks for making me pay for you to say no" Very rude. As a customer, I'm looking for services. I never expected that I will be educated by someone. This is like walking into Walmart and asking the price of an apparel, the staff tells you it is $100, then I said "oh that's too expensive", then the staff replied "you could have just put down the clothes without saying anything--just shut your mouth" I don't think you paid me anything, nor did I to you. Again, I hope you will be doing well in your business, and I don't doubt your professionalism. I am just writing down my current thoughts. Have a good day! Follow-up: the owner just replied me and apologized. He told me that Yelp charges them whenever we reply them. So the best way is not to respond, if you think the price is too high. I would accept his apology. You cannot expect anyone on Yelp to understand all the hidden fees charged in the system, so if that happens again in the future, hope the owner can explain it to the (potential) customers in a nice way

I was in the market for an outdoor shade for our pergola and Veteran Window Coverings was the only…read morebusiness that checked all of our boxes. Robert was very informative, prompt & professional from our initial meet to installation date. My husband & I expressed our wants & concerns to Robert who made us feel confident in our selected choices. He also gave us peaceful minds with his explanations about the product's detail, ordering & manufacturing process, as well as what to expect during installation. We have zero regrets are are beyond pleased with the outcome and extra miles Robert takes to provide exemplary customer service. I HIGHLY recommend Veteran Window Coverings!!

I had my window blinds repaired by Chris a few weeks ago and had what I thought was a problem. As…read moreit turned out there was no problem, my mistake. I appreciate that he came out within a few days and made me feel a little less embarrassed for calling. I tried to pay him for the house call, but he wouldn't accept anything. Very unusual. Thanks again Chris and Tina. I highly recommend them.

We had a fantastic experience with Chris and Tina at Blinds Unlimited. From start to finish, the…read moreprocess was professional, timely, and smooth, with consistent communication throughout. It's clear they take pride in their work and operate with trustworthiness and integrity. This is a local, family-run business -- now in its second generation -- and you can feel that integrity in every interaction. They're honest, straightforward people who do exactly what they say they'll do, and they do it exceptionally well. I highly recommend Blinds Unlimited if you want quality work handled by a team you can truly trust.

I ordered 2 shutter from this company. Guy came and installed the shutters. For some time I never…read moreneeded to use the shutters. first time I tried to use the shutters one of the shutters was not working. I called the company, installer would promise to come and never showed up. I started to look at the shutter and wires were fried. My house could have caught on fire due to the cheap wiring he used to install the shutter. Beware of the shutter man, service is beyond horrible.

Over the phone the discussion was a regular price for shutter boxes to be repaired. Based on…read moreserviceman's stated price to repair several rolling shutter pull straps for a discount, I decided to have a total of three repaired. The price was clearly stated as total $75 savings, however after the repair was done James changed and insisted charge at full price. Apparently, from my experience with this business OSM doesn't need repeat customers or referrals.

MWT offers the UNIQUE & incredibly valuable service of making adjustments, alterations, and or…read moremodifications to custom window treatments. I'll focus on this part of their service, as this is what I needed from them this time. Not only do they do a fantastic job, they are kind, & prompt, truly a pleasure to work with! I really appreciated that they managed my expectations as far as the potential results, which is not an easy thing to do sometimes, but is SUPER IMPORTANT. They even have a way to accommodate after hours pick ups & drop offs. Thank you guys, you'll be hearing from me again soon (hopefully not TOO soon )

When I originally had this company install our motorized window shades, they were really good…read more However, when it comes to service, in my opinion, they are terrible. I had problems with the shades, and they would come out but took their time. They were paid for their service. They replaced the motors, and I paid for that as well, which I understood as they were out of warranty. Sent a text to the owner and told him I was having the same problem with the motors and told him they are still under warranty and sent him a copy of his last imvoice so he could see they were still under warranty. He nor his office never responded. I called the manufacturer, and they could not understand why they did not call and take care of the problem. They helped me and found a great dealer who worked with me to get this resolved. Im my opinion I would not use this company. Seems like they want the sale, but that's about it. This is my opinion. They left me hanging!!!

I brought a window blind that had a broken cord to the Lovitt Blinds and Drapery Downers Grove…read morelocation and I couldn't have been more pleased with the service,expertise and professionalism. Within five minutes employee Chris Orlando replaced the cord and made sure it was operational. I will go there for any future blinds and drapery needs. I recommend them without hesitation.

I never actually used them but I took a video of all my blinds in my living room, kitchen, and…read moreliving room. Based on my video Cheryl gave me a quote for about 1000$. Doing my due diligence I sought a second quote from another company. The first thing he asked me is what brand and how old and told me where to look to find the information. When I told him the brand and model he told me that they were discontinued and were too old to be safely cleaned in his opinion. He turned down work in order to be honest and professional with me. I will steer clear of Lovitt needless to say!